MobileUnlocksReviews 2,635

Dear Carlos Vargas,

Thank you for your honest feedback and for choosing MobileUnlocks for your iPhone XS Max unlocking needs. We understand that the two-step payment process was initially a surprise, and we sincerely apologize for any inconvenience caused. As we aim to be as transparent as possible, please know that all costs are indeed outlined on the checkout page prior to purchase, which includes the Eligibility Check fee of $14.99 followed by the Unlocking Payment of $43. We're pleased to hear that after your research, you found the service satisfactory and the unlock was successful!

We truly appreciate your suggestion for clearer explanations regarding the payment process. Your feedback is crucial in helping us improve our service, and we will strive to ensure that our payment procedures are explained more clearly for our future customers.

Your experience is very important to us, and we're glad that the phone unlock was completed to your satisfaction. If there's anything else we can assist you with, please don't hesitate to get in touch.

Warm regards,
Charlotte
Customer Service Team, MobileUnlocks

Hola Marcus, ¡estamos encantados de saber de tu experiencia positiva con nuestro servicio! Gracias por tomarse el tiempo para compartir sus comentarios. Nuestro objetivo es brindar un servicio de primer nivel y es maravilloso saber que hemos dado en el blanco para usted. Si necesita más ayuda o tiene más preguntas sobre el desbloqueo de su Samsung Galaxy Note20+ 5G, no dude en comunicarse. ¡Disfruta de la libertad de tu dispositivo desbloqueado! Un cordial saludo, Carlota.

Dear Peter,

Thank you so much for taking the time to leave a positive review and for choosing our service based on the article you read. We're thrilled to hear that everything worked as advertised and that you would consider using our services again.

We continuously strive to provide quality service, and your feedback reaffirms the hard work we put in every day. If there’s anything more we can do to assist you in the future or if you have any friends or family looking to unlock their devices, we hope you’ll think of us.

Wishing you the best with your now-unlocked Samsung S23!

Warm regards,
Charlotte

Hola Josue, gracias por tomarte el tiempo de compartir tus comentarios. Es genial saber que estás satisfecho con el servicio de desbloqueo que brindamos para tu Samsung Galaxy Note10+. Entendemos que nuestro proceso de pago en dos etapas puede ser una sorpresa si no se anticipa. Nos esforzamos por garantizar que todos los costos estén claramente descritos en la página de pago antes de la compra, incluida la verificación de elegibilidad y el pago de desbloqueo posterior. Nos disculpamos si esto no fue tan destacado como le hubiera gustado. Su punto es bien entendido y buscamos constantemente formas de mejorar la experiencia de nuestros clientes, incluida la claridad sobre el proceso y los costos del servicio. Nos alegra saber que, a pesar de los inconvenientes con el método de pago, todo se resolvió exitosamente y, si necesita más ayuda o tiene más preguntas, no dude en comunicarse con nosotros. ¡Disfruta de tu dispositivo ahora desbloqueado! Saludos cordiales, Carlota

Hello Dale,

I'm genuinely sorry to hear that your experience with us hasn't been satisfactory. It's disheartening to hear you feel this way, and we take such feedback seriously. I see that your NOKIA C30 was not unlocked, and you’re currently awaiting a resolution. I want to assure you that it's not our intention to leave our customers feeling upset or scammed – we aim to provide real solutions.

We’ve provided unlock codes "NCK=2941582413102594" based on the initial eligibility check, and now we need your feedback to proceed. Kindly attempt the unlock with the provided codes and get in touch with any issues; we're here to guide you through the process. If the code doesn't work, and we can't resolve it even after working with our technician as mentioned in our Refund Policy, you'll be eligible for a refund.

Regarding your request for a refund, according to the terms of our Refund Policy, we offer refunds for incorrect unlocking codes if, after working with our technicians, the codes fail to unlock your phone.

We appreciate your patience and would love another chance to get this right for you. Could you please try using the codes provided and let us know the outcome? We'll do our best to ensure a positive resolution.

Thank you for your understanding.

Best regards,
Charlotte

Dear Alexander Kordalis,

I sincerely apologize for any frustration you've experienced with our unlocking service and the delayed response. I appreciate the opportunity to clarify the situation and assist you further.

It seems you have already made the payment for the Eligibility Check which amounted to $27.00, and it's important to note that these checks are non-refundable, as mentioned in our terms and policies. This is because we've already performed the service of determining whether your phone can be unlocked.

Given that your order status indicates that you're waiting to make an unlocking payment, it looks like the Eligibility Check was successful, and the next step is to proceed with the unlocking service's payment. Although I understand you are upset, I would like to assure you that we're here to guide you through completing the unlocking process.

To address your issue promptly and ensure you get full satisfaction from our service, we would encourage you to continue the unlocking process which will enable you to use your phone with Spark as preferred. Our team is committed to providing assistance and will keep you informed through every step of the process.

If there's anything specific that's caused concern or if there are further details you'd like to discuss, please feel free to reach out via email or live chat again. We value your feedback and genuinely want to help make things right for you.

Thank you for your patience and understanding. We look forward to the opportunity to resolve this matter to your satisfaction.

Warm regards,
Charlotte

Hello Sarah,

Thank you so much for leaving us a review. It's wonderful to hear that you found the unlocking directions easy to follow and that you have been consistently satisfied with our services. We take pride in providing a trustworthy and efficient solution to unlock phones and are thrilled that it has been a positive experience for you.

If you have any further questions or need assistance with any other devices in the future, please don't hesitate to get in touch. Enjoy the freedom of your now-unlocked iPhone 11 Pro Max!

Best regards,
Charlotte

Hello Sven,

Thank you for leaving us a review! We're thrilled to hear that you found our webpage user-friendly and our payment options satisfactory. We strive to provide efficient solutions for unlocking devices and we're glad that reflected in your experience.

We noticed you've successfully completed the unlocking process for your iPhone 12 Mini from EE UK, which is excellent news. Remember, should you have any questions or require further assistance, we're just an email away.

We appreciate your trust in choosing us for your unlocking needs, and we look forward to serving you again!

Warm regards,
Charlotte

Hello Valencia,

It's wonderful to hear that you had such a positive experience with our service and that your iPhone 13 is now successfully unlocked! We always strive to offer helpful guidance throughout the process, and we're thrilled that everything worked smoothly for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out.

Thank you for choosing us for your unlocking needs and for taking the time to leave a review. Your feedback is greatly appreciated!

Warm regards,
Charlotte

Hello Danny,

I'm sorry to hear about your experience with the unlocking process for your Samsung S10+. I understand it can be frustrating to make payments and feel that progress hasn't been made. However, I'd like to clarify the unlocking procedure and the payments you've made thus far.

You've successfully completed an Eligibility Check for £11.99 and two payments for the Standard Unlock totaling £48 (£26 and £22). These steps are necessary before moving on to a Remote USB Unlock, which is your current order status and is required because your phone does not prompt for an unlocking code.

Our terms clearly outline that all payments for services already provided, such as the Eligibility Check and Standard Unlock, are non-refundable as mentioned in sections 7.3 and 7.4 of our terms and conditions. We aim to be transparent about our service costs, and the checkout page provides this information before any purchase is made.

I would like to encourage you to proceed with the Remote USB Unlock, which could finalize the unlocking of your phone. Your device falls within the category where this service is applicable, and as per our Refund Policy, if the Remote USB Unlock service is incompatible or doesn't work, you are eligible for a refund.

If you have any further concerns or would like assistance in continuing with the process, please let me know, and I’ll be here to help.

Warm regards,
Charlotte

Hello Giuseppe,

Thank you for taking the time to share your experience with us. We're thrilled to hear that our service was quick and informative for you! We understand that unlocking a phone can seem daunting if you've never done it before, but we're glad we could make the process smooth from start to finish.

Since you've successfully unlocked your iPhone 12 Pro Max, you can now enjoy the flexibility of using it with any network provider. If there's anything more we can assist you with or if you have any questions about your device's newfound capabilities, please don't hesitate to get in touch.

Thank you for choosing MobileUnlocks and for letting us help you with your phone unlocking needs. Enjoy the freedom of your unlocked iPhone!

Warm regards,
Charlotte

Hello,

Thank you for taking the time to share your concerns. We’re truly sorry to hear that the payment structure was not as clear as it could have been. The $15 payment you initially made was for the Eligibility Check to determine if your iPhone can be unlocked, as detailed on our website.

We understand the importance of transparency in our services, which is why we try to outline all potential costs at the checkout page before any purchase is made. For iPhones, there’s an Eligibility Check first, followed by an Unlocking Payment. If a Premium Service is necessary due to certain network criteria or phone specifications, this would have been stated in your order summary page prior to making any payment.

We'd like to help make this right and encourage you to continue the unlocking process for your iPhone. If your status is awaiting payment for the Premium service, please remember this is a step towards successfully unlocking your device so that you can enjoy the freedom to use any network.

If you'd like to discuss this further or have any more questions, please reach out to us via Live Support on your tracking page, and we'll do our utmost to provide clarity and assist you in the process.

Warm regards,
Charlotte

Hello Alejandro,

We're genuinely sorry to hear that you've had a less-than-satisfactory experience with our service. It appears that there may have been a misunderstanding regarding the unlocking process for your iPhone 14 Pro Max.

Please allow me to clarify: for iPhones, the unlock is typically completed without the need for an unlocking code. The process involves updating the status of your IMEI as unlocked in the Apple database, after which you're required to connect the phone to WiFi and turn it off and on to apply the unlock. Instructions are usually sent via email, as mentioned in point 8.1 of our terms and conditions.

Your order status is "Unlock Complete," which should mean that the unlock has been successfully processed. If you've not received the unlock confirmation email or if you're still experiencing issues with your iPhone, we're here to help address the situation promptly.

We would like to assure you that our intention is to provide a reliable and honest service. We are not in the business of scamming our customers and we take allegations like this seriously. It's important to us that you're able to use your phone as intended, unlocked and free of network restrictions.

Could you please connect your iPhone to WiFi and restart it to see if the unlock has been applied? If this does not resolve the issue, contact us directly so we can assist you further—our goal is to ensure your complete satisfaction with our service.

We look forward to hearing from you and resolving any outstanding concerns.

Best,
Charlotte

Hola Salvador, ¡Estamos encantados de saber que tu experiencia de desbloqueo con nosotros ha sido positiva y exitosa! Su satisfacción es nuestra principal prioridad y estamos felices de haber podido cumplir con sus expectativas. Si tiene amigos o familiares que buscan desbloquear sus dispositivos, no dude en recomendar nuestros servicios. Si necesita más ayuda en el futuro o tiene alguna pregunta sobre nuestros servicios, siempre estaremos aquí para ayudarlo. Gracias por elegir MobileUnlocks y por tomarse el tiempo para dejarnos una reseña tan maravillosa. ¡Su apoyo es muy apreciado! Saludos cordiales, Carlota

Hello Mr. Kinnair,

Thank you for taking the time to leave a review. I'm truly sorry to hear that your experience did not meet the standards you expected, especially with regards to the support time frame.

We do our utmost to adhere to our stated support response times, and I apologize for the inconvenience caused by any delay in providing you with a full explanation. We continuously strive to improve our services and your feedback is instrumental in that process.

Although we were unable to unlock your Nokia RM-1111, we're thankful that you recognize our effort and understand that some cases, like with older models, present unique challenges.

We are committed to dealing with the majority of phone unlocks successfully, and we learn from every exceptional case like yours to enhance our service. Your comments are valuable, and we will certainly take them on board to improve our customer support response.

If there are any further actions we can take to help with your mobile needs or you have additional feedback, please don’t hesitate to get in touch.

Best Regards,
Charlotte

Hello Manuel,

Thank you for reaching out and for providing feedback about your experience. I'm sorry to hear that the unlocking codes we provided did not work for your Samsung Galaxy S20 5G. We would love the opportunity to make this right.

Since your phone isn’t prompting for an unlock code, it sounds like it may require a Remote USB Unlock. This service is an alternative method for phones that do not request an unlocking code. Our team would be more than happy to guide you through this process.

We value your business and would like to offer assistance to complete your phone's unlocking. You mentioned that you've already reached out to us with no response. This is certainly not the experience we want to provide, and I assure you, your request is important to us.

Can you please confirm if you are willing to proceed with the Remote USB Unlock so we can continue to help you with the unlocking process?

Thanks for your patience, and we look forward to resolving this for you.

Best regards,
Charlotte

Hello Carol,

Thank you for reaching out and sharing your experience with us. I'm genuinely sorry to hear that the unlock code provided for your Nokia TA-1534 hasn't worked as expected and that you've been awaiting a response.

In line with our process, upon receiving feedback of an unlock code not working, we prioritize working closely with our customers to resolve any issues encountered. The unlock code you've provided, "NCK=0502914615275955," was meant to unlock your device from Tesco Mobile Ireland, and it's important for us to ensure it serves its purpose.

Your order status is currently reported as "Not Unlocked, waiting customer feedback," and it’s crucial for us to receive that feedback so we can assist you further. If the code isn't working, our technician would provide support to ensure that every possible solution is tried to get the code working. In the event that all efforts don’t result in unlocking your phone, our refund policy does cover situations of incorrect unlocking codes, after working with a technician.

We are committed to providing a positive resolution and would very much like the opportunity to turn this situation around for you. Could you please follow up on the issue by replying to this message or reaching out to our support via your preferred method of communication? We are here to help guide you through the necessary steps to resolve this matter to your satisfaction.

Warm regards,
Charlotte

Hello Peter,

Thank you for taking the time to leave us your thoughts. We're delighted to hear that our customer service met your expectations with quick and detailed responses, and that you received the progress reports on time.

We understand that the cost of unlocking services can sometimes be higher than initially expected. Our goal is to be transparent about potential costs from the beginning, which is why we detail all prices on the checkout page before purchase. You've successfully completed the Eligibility Check, as well as the Standard and Premium Unlocking services for your iPhone 13 Pro Max from AT&T USA, and we're thrilled to see that your unlock is complete.

Our team works diligently to unlock phones as quickly as possible, and any extended delivery times are usually due to factors beyond our control. We appreciate your patience and understanding throughout the process.

While the service can sometimes be more expensive than initially thought, it's because we tailor each unlock to the specific needs of the device and network, ensuring a high success rate. We're glad that we could deliver on our promise to unlock your device.

If there's anything more we can do to enhance your satisfaction with our service, please don't hesitate to reach out. Your feedback is invaluable for helping us improve.

Thanks again for choosing MobileUnlocks, Peter.

Best regards,
Charlotte