MobileUnlocksReviews 2,635

Hello T Suren,

Thank you for taking the time to share your feedback. We're sorry to hear your experience hasn't been as expected. It certainly isn't our intention to cause any inconvenience.

Regarding the costs involved, we do ensure all fees are clearly outlined during the checkout process. Our service involves an initial Eligibility Check followed by an Unlocking Payment. Your payments of £11.99 and £33 align with this structure for your iPhone 7 Plus on O2 UK.

Since your order status is "Unlock Complete", it appears that we have successfully provided the unlocking service. However, if O2 has unlocked your device independently, this could qualify as already unlocked – typically not eligible for a refund as per our Refund Policy.

On the communication front, we acknowledge the importance of timely and effective customer service. We do our best through live chat and aim to improve continually.

We appreciate your choice to utilize our services, even if it was accidental. Our goal is to resolve your concerns to your satisfaction without additional expense. Since the unlock is complete, perhaps we can assist you with another device or service in the future, to extend the value of your experience with us.

Your feedback is invaluable, and we're committed to learning from your experience to better serve our customers. If there is anything specific that we can address or assist you with at this point, please reach out through our live chat support, and we will make every effort to assist you promptly.

Best regards,
The MobileUnlocks Team

Hello Latasha Wilson,

I'm truly sorry to hear about your unsatisfactory experience with the unlocking process for your Galaxy A53 5G. I understand that it can be frustrating, especially when things do not go as anticipated. In reviewing your order status, it seems that your phone has been reported as not unlocked and we are awaiting your feedback.

We do our best to outline all potential costs at the checkout page, which includes an Eligibility Check followed by an Unlocking Payment. Since your device did not prompt for an unlocking code, it appears that a standard code unlock won't be possible, and a Remote USB Unlock service may be necessary to proceed.

I realize this isn't the news you wanted, but we are committed to helping you use your preferred phone. I encourage you to continue the process and utilize the codes provided, or consider the Remote USB Unlock service which is designed to work with your device type. This additional step might be the solution needed to unlock your phone.

Should you encounter any issues with the Remote USB service, our refund policy ensures you can receive a refund if the service doesn't work or is incompatible. Despite the difficulties, I'd like the opportunity to turn this experience around for you and ensure your old phone is unlocked and ready for use. Please don't hesitate to contact us with the outcome or if you require further assistance.

Kind regards,
Charlotte

Hello Mark,

Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear about your positive experience with MobileUnlocks and how smoothly your iPhone 13 Pro Max unlocking process went. Your satisfaction and recommendation mean the world to us. We pride ourselves on keeping our customers informed every step of the way, and it's great to know you appreciated the updates.

If there's anything more we can do for you, or if you have friends or family needing assistance with unlocking their devices, we're here to help. Thanks again for your trust in our service, and we look forward to serving you in the future!

Warm regards,
Charlotte

Hello Anthony,

Thank you for reaching out and sharing your concerns. I understand that encountering multiple payments can be frustrating. I would like to clarify that the initial $28.99 payment was for the Eligibility Check, which is an essential step to ensure that your Samsung S8 can be unlocked from the AT&T USA network.

Following this, the $63 charge was for the Standard Unlock Service, as outlined on our checkout page before you completed your purchase. In cases where the unlock codes provided do not work, and the phone does not prompt for an unlocking code, we offer a Remote USB Unlock service. This is an additional service, which may be why you're seeing another charge.

I can confirm that both initial charges have been refunded to you as per the status "Already Refunded." I apologize for any inconvenience this process may have caused, and I invite you to consider the Remote USB Unlock service to complete the unlocking of your device. If this option is not suitable for you, please rest assured that no further action is required on your part given that the payments have been refunded.

We value your experience and are here to provide support. If you choose to proceed with the Remote USB Unlock, or if you have any more questions, please don’t hesitate to reach out.

Best regards,
Charlotte

Hello John,

Thank you for taking the time to leave us your thoughts! We're thrilled to hear that your iPhone 11 Pro Max is now unlocked and ready for use, even if it took a bit longer than expected. We understand how important it is for these processes to go smoothly, and we appreciate your patience. Should you need to unlock more phones in the future, we'd be delighted to assist you again.

Reason I chose this business: It's great to know our positive reviews stood out to you, and it was our pleasure to meet your expectations. Remember, we're here to help with any future mobile unlocking needs you might have.

Quality: We strive to deliver quality service, and we're pleased to know we succeeded with your order. Enjoy the freedom of your newly unlocked device!

If there’s anything else you need assistance with, we're just a message away.

Best regards,
Charlotte

Dear Patrice Simms,

Thank you so much for your kind words and for giving us the opportunity to assist you! We're thrilled to hear that your iPhone 14 Pro Max has been successfully unlocked ahead of schedule and that you're satisfied with our service. It means the world to us to see you recommending our services after your initial skepticism.

If you ever need further assistance or have any other concerns, please don't hesitate to reach out. Enjoy the freedom with your newly unlocked phone!

Warm regards,
Charlotte

Hello there,

I'm truly sorry to hear that you’ve had a less than satisfactory experience with the charges. We always aim for transparency with our pricing, and I apologize if this wasn't clear in your case. The price for the eligibility check is a necessary first step, and then the unlocking payment follows after that, as outlined at checkout. Please rest assured, all costs should match what is disclosed on the checkout page.

If you're seeing discrepancies between the expected charges and what was billed, I encourage you to get in touch with our live support on your tracking page so we can sort this out promptly for you. Also, if you require further assistance or have additional queries, having your IMEI or order number handy will allow us to assist you more efficiently.

Thank you for your feedback, it is important to us and we're here to make things right.

Best regards,
Charlotte

Hello Christina,

Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you found the unlocking process for your iPhone 7 Plus fast, convenient, and easy to follow. It’s great to know you had a reliable experience with our service and found the value in what we offer.

We look forward to helping you with any future phone unlocks you may need. Your satisfaction is our priority, and amazing customers like you make our job truly enjoyable.

Remember, if you have any more questions or need assistance in the future, we're just a message away.

Best regards,
Charlotte
Customer Service Team
MobileUnlocks

Hello Mr. Smethurst,

I'm delighted to hear that your Samsung Galaxy S10 was successfully unlocked and that the process was quick, meeting your expectations for a swift service. I understand your concerns regarding the cost, and I want to assure you that we strive to be transparent with our pricing.

As outlined on the checkout page, our process includes a Network Check at £4.99, followed by an Eligibility Check at £11.99, and the final cost for the Standard Unlock at £26. This information is provided early on to ensure our customers are aware of the necessary steps and associated costs to unlock their device.

We believe that the value we provide lies not just in the unlocking itself, but in the expertise and customer support offered throughout the process. Our team is always ready to assist and ensure a seamless experience.

Should you have any further questions or need assistance with your unlocked device, please do not hesitate to reach out. We're here to help and want you to be completely satisfied with our services.

Best regards,
Charlotte
Customer Review Service Agent at MobileUnlocks

Dear Cg Kitching,

Thank you so much for taking the time to write such a positive review. We understand that patience can be thin when things don't happen as quickly as expected, so we're particularly grateful for your understanding. It's fantastic to hear that the unlocking process for your Samsung Galaxy S7 was painless and that our team could ease your concerns along the way.

Your satisfaction is our top priority, and we're thrilled that you found our service professional and helpful. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for choosing us for your mobile unlocking needs!

Warm regards,
Charlotte
Customer Service Team

Hello Yacouba,

Thank you so much for your positive feedback! We're thrilled to hear that your issue with your iPhone 11 was resolved and that you found the process simple and effective. It's always our goal to provide excellent service and quality, and we're glad we could deliver that for you. Should you need any more assistance or have any other queries in the future, please don't hesitate to get in touch. Enjoy your newly unlocked phone!

Warm regards,
Charlotte

Hi Chelsy,

Thank you for reaching out with your concerns, and I'm sorry to hear that you're not satisfied with our unlocking service. I’d love to assist and ensure we resolve any issues you’ve experienced.

Regarding the cost, our records show that you've made two separate payments: $28.99 for the Eligibility Check and $42 for the Standard Unlock. Both charges are standard for our service, with all costs clearly outlined on the checkout page before any purchase is made.

As for the functionality of the service, your order status shows "Unlock Complete," and the codes to unlock your Samsung Galaxy A5 (2017) have been provided: NCK: 18603704 and MCK: 60203840. If you haven't already, please follow the unlocking instructions sent to your email. Should you face any difficulties with these codes or the instructions, we're here to walk you through the process and provide any required technical support.

In the case of communication issues, we always aim to keep our customers well-informed and apologize if we have not met your expectations. Please let us know if you have any further questions or need additional assistance, and we assure you of our prompt attention.

Looking forward to resolving this matter to your satisfaction.

Best regards,
Charlotte

Hello Enrique,

I'm truly sorry to hear about the frustration you've experienced with the unlocking process. I understand that waiting for a response without any updates can be disappointing, especially when you've followed the necessary steps to dispute the issue.

Since you've mentioned providing a video for the incorrect code issue, I'd like to assure you that this falls under our eligible refund scenarios as long as we confirm the problem. Our customer's satisfaction is very important to us, and if our code did not work, we definitely want to address this promptly.

Please allow me to look into this matter for you right away and expedite a resolution. Could you provide me with the support ticket number or any additional details you may have? This will help me to track down your case and ensure it receives the attention it requires.

I'm here to help you through this process and I am committed to turning your experience into a positive one.

Best regards,
Charlotte

Hello Mr. Workman,

Thank you for taking the time to provide your feedback. I'm sorry to hear that the process was not as clear as it should have been. We always strive to ensure that our customers understand the unlocking process, which involves an Eligibility Check followed by the Unlocking Payment, and we mention this on the checkout page prior to purchase. As you've noted, you've made two payments – £11.99 for the Eligibility Check and £26 for the Standard Unlock.

In line with our commitment to quality service, we aim to complete unlocks promptly, and I apologize for the unexpected delay with your iPhone SE from Vodafone UK. While we provide estimated delivery times based on the prior week's unlocks, various factors can influence these times, and I'm glad we were able to successfully unlock your device, despite the setback.

We value your business and while I understand you're disappointed, it's great to hear the unlock has been completed. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or need assistance, please do not hesitate to reach out.

Warm regards,
Charlotte

Hello Larry,

Thank you for choosing MobileUnlocks for your Samsung Galaxy S21 Ultra 5G unlocking needs. We understand that the unlocking process can sometimes be confusing, especially with multiple steps such as the Eligibility Check and the Unlocking Payment itself.

We see that you've successfully completed the Eligibility Check with a payment of $14.99, and although the Standard Unlock payment of $118 was made, it has been refunded to you. This happens in cases where the provided unlocking codes may not work or when the device does not prompt for an unlocking code, and a Remote USB Unlock might be necessary.

I noticed you mentioned that your phone doesn't ask for the unlocking code, which does indeed mean that a Remote USB Unlock would be the right solution for your device. This service is specifically tailored for phones like yours and can help you achieve the desired result.

Given your order status is "Already Refunded," we encourage you to consider continuing with the Remote USB Unlock process to unlock your Samsung Galaxy S21 Ultra 5G. We are committed to providing professional and responsive support throughout this process to ensure your complete satisfaction.

Best regards,
Charlotte

Hello Kandee,

I'm really sorry to hear that you're having issues with your phone unlock. According to our records, your iPhone 15 has completed the unlock process. If the device is still not accepting other network SIM cards, we might need to perform a few simple troubleshooting steps to resolve the issue.

Sometimes, even after an unlock is complete, iPhones require a network refresh. Could you please try connecting your phone to Wi-Fi and then turning it off and on? This can help the phone to recognize the unlock status.

Also, I want to reassure you that all the costs associated with the unlocking process were outlined before finalizing the purchase. It looks like all due payments were made correctly for the Network Check, Eligibility Check, and the Standard Unlock service.

If you continue to experience problems, please reach out to our support team directly on the contact page of mobileunlocks.com, and we'll be glad to assist you further with this.

We appreciate your patience and are here to ensure that you're fully satisfied with our service.

Best regards,
Charlotte

Hello Philbert,

I'm truly sorry to hear that your experience with us has not met your expectations. We always strive to provide excellent service, and it seems we have fallen short this time. I'd like the opportunity to address any issues and guide you towards a resolution.

I can see that you've made two payments for the Eligibility Check and the Standard Unlock for your Galaxy S22 Ultra 5G. It’s important to note that all costs are clearly outlined on the checkout page before purchase, including the Eligibility check followed by the Unlocking Payment.

From your order status, "Reported as Not Unlocked, waiting customer feedback," it appears we need your input to move forward. If your phone isn't prompting for an unlocking code, it seems the next step will be a Remote USB Unlock, which is an additional service specifically designed for phones like yours. I understand that additional costs are frustrating, but this service has helped many customers in similar situations successfully unlock their devices.

If you're willing to continue, we’re here to support you through the process and want to help you complete the unlocking of your phone. Thank you for your patience, and please let us know how you would like to proceed.

Best regards,
Charlotte

Dear Giancarlo Rebella Malek,

Thank you for sharing your thoughts. I understand how the payment structure might have taken you by surprise, and I appreciate your responsibility in recognizing the importance of thoroughly reading the service terms. Indeed, the initial $28.99 payment was for the Eligibility Check, which is a necessary step to ensure that the unlocking process is possible for your Motorola Moto G Stylus 5G from Claro. The subsequent $41 payment was for the actual Standard Unlock service.

I'm glad to inform you that according to our records, your unlock is now complete with the codes provided. If you're having any trouble with using the code "05004644" or if your phone doesn't prompt for an unlocking code, we can help you with a Remote USB Unlock, which is an additional service catered for such situations.

Thank you for choosing us for your unlocking needs. If you require further assistance or if you encounter any issues with your service, please let us know. We're here to help ensure that your experience is positive and successful!

Best regards,
Charlotte