MobileUnlocksReviews 2,635

Hello Alexander,

I'm really sorry to hear that you're displeased with our services. From what you’ve mentioned, it seems there may have been some confusion regarding our pricing. We're transparent with our costs, and any associated fees for our services are outlined during the checkout process for your review before making any payments.

I understand you chose us for the initial eligibility check fee of £7.99. I'd like to clarify that the £11.99 you paid was for the Eligibility Check to ensure your Huawei P30 met all the necessary criteria for unlocking from the EE UK network. Subsequently, the £26 was for the Standard Unlock service to generate the unlocking codes for your device.

I see that your order status is "Unlock Complete", which means the unlocking process should now be finalized. Your unlock codes are "8756573932540080", and you should be able to use them to unlock your phone. However, if your phone is not prompting for an unlocking code when a non-EE SIM card is inserted, we have the alternative of a Remote USB Unlock service available to assist you further.

We truly value your business and our goal is to resolve this situation to your satisfaction. It would be great if we could guide you through the unlocking process or offer you the necessary Remote USB unlock service if required.

Thank you for your patience, and please let us know how we can assist you further in achieving a successful unlock for your phone.

Warm regards,
Charlotte

Hello Edwin,

Thank you for sharing your concerns with us. I understand it can be confusing to see additional steps and associated costs in the unlocking process. Let me clarify what has occurred so far:

1. You've successfully paid $14.99 for the Eligibility Check for your Galaxy S22 Ultra 5G.
2. A payment of $91 was made for the Standard Unlock service.

The status "Awaiting Payment for Remote USB Unlock" indicates that your device requires a Remote USB Unlock, as it doesn't prompt for an unlock code with a non-PCT SIM card inserted.

As outlined on our checkout page before purchase, certain devices, like your Samsung Galaxy S22 Ultra 5G, may need this additional step if unlocking codes aren't applicable. This service is essential for completing the unlock process for your phone.

I would love to help you complete the unlocking process so you can enjoy the full benefits of your device. If you're ready to proceed with the Remote USB Unlock, I can assist you with the next steps. Your satisfaction is very important to us, and we aim to provide you with a solution that allows you to use your phone as desired.

If you have any other questions or concerns, please don't hesitate to reach out. We're here to ensure a smooth and positive experience for you.

Warm regards,
Charlotte

Hi Divine,

I'm truly sorry to hear that you experienced trouble unlocking your Nokia G20 and that you've been feeling disappointed with our service. It looks like your order status is "Reported as Not Unlocked, waiting customer feedback," which means we were waiting to hear from you after providing the unlock codes. The codes we sent for your device are "NCK=7485960346251802".

Could you please confirm if you followed the unlocking instructions sent via email and encountered issues? If the code did not work and all troubleshooting with our technician has been exhausted, you are eligible for a refund as per our refund policy section on "Incorrect Unlocking Code".

I would like to resolve this issue promptly and ensure your satisfaction. If you could provide us with feedback or any error messages you received when trying the codes, this will help us to assist you further. If we're indeed unable to unlock your phone, we will take the necessary steps towards processing your refund.

Please get back to us with the requested feedback or error details so that we can make this right for you.

Best regards,
Charlotte

Hello Didier,

Thank you for taking the time to leave us a review! We're thrilled to hear that you found our service fast and efficient. We always strive to provide the best experience and it's wonderful to know that we've met your expectations.

If you need any further assistance or have any more queries, we're here to help. Enjoy your newly unlocked iPhone 7 and the freedom to choose your network!

Best regards,
Charlotte

Hello Fernando,

Thank you for taking the time to provide your feedback. I understand that the wait time for your unlock code was longer than you expected and that you've found a faster service elsewhere at a lower price. I want to assure you that we strive to provide quality service, and the unlock codes we supply are a result of thorough eligibility checks to ensure the success rate of our unlocks.

Regarding pricing, we ensure all costs are transparent and detailed on the checkout page before purchase. Our service includes both an Eligibility Check and the Unlocking Process to ensure compatibility with your Motorola Moto G Stylus from Claro.

We appreciate your business and ask for your understanding that different companies have varying sources and methods for obtaining unlock codes, which can impact delivery times and prices. Our team is always looking to improve our services, and your feedback is valuable to us.

Your unlock is now complete with the code "90369122". If you encounter any issues or if your phone does not prompt for an unlock code, please get in touch with us for further assistance and potential solutions such as the Remote USB unlock service.

Thank you for choosing our services, and we hope that your unlocked Motorola Moto G Stylus serves you well on your preferred network.

Best regards,
Charlotte

Hello Alyse,

Thanks for taking the time to share your positive feedback! We're really glad to hear that you had a great experience with us, and we appreciate your understanding regarding the delay in the unlocking process. It's wonderful to know our customer support team kept you in the loop and reassured you throughout the service.

We're thrilled that your son's iPhone 12 Pro Max is now unlocked and free from the carrier lock. If you ever need any further assistance or have any more handsets to unlock, we're here to help.

Thank you for choosing MobileUnlocks to unlock your iPhone, and we hope you'll think of us in the future for any of your mobile unlocking needs!

Warm regards,
Charlotte

Hello there,

I'm so sorry to hear about the experience you've had. It's really important to us that our customers feel informed and satisfied throughout the unlocking process, and it sounds like we've fallen short this time.

I want to assure you that there are no hidden charges; all costs should be outlined clearly on the checkout page prior to purchase. The initial payment is for the Eligibility Check, which is necessary to ensure that the phone can be unlocked. If the phone is eligible, an Unlocking Payment is required to release the code.

Regarding the partially refunded amount, it seems that there may have been some confusion. It's mentioned in the terms that in some cases where a service fails, we issue a credit note to be used against a different service in the future. This is likely the case with the partial amount you've received.

We truly value your feedback and would like to make sure you're fully aware of your options. If you haven't already, I encourage you to reach out to our Live Support through your tracking page for a resolution to your issue. They will be able to give you more specific information once you provide your IMEI number and will do their best to assist you.

Again, I apologize for any inconvenience and stress caused. We would like nothing more than to convert this experience into a positive one.

Best,
Charlotte

Hello Tara-losting Aning,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found the process with MobileUnlocks easy and convenient and that the positive experiences of others influenced your decision to use our services. Your satisfaction is our top priority, and we're delighted to have been able to assist you with unlocking your Samsung Galaxy S8 from the EE UK network.

If you have any further questions or if there's anything else we can help you with, please don't hesitate to get in touch. Enjoy the freedom of an unlocked phone!

Warm regards,
Charlotte

Hello Ovidiu,

Thank you for sharing your positive experience with the quick turnaround for receiving your unlock codes for your Note 8! We're thrilled to see that our service met your needs and that our presence in Google search results led you to us. We hope you enjoy the freedom of using your phone with any network and if there's anything else we can help with, please don't hesitate to reach out.

Best regards,
Charlotte

Hello Rosal,

Thank you so much for taking the time to leave us a review. I'm delighted to know that after the unlocking process, you were successfully able to install a SMART e-Sim on your iPhone 13 and that it's working well for you! It's great to hear that you found value in our service, despite your initial hesitation and concerns about the time frame.

We truly appreciate your choice to use MobileUnlocks, and we're glad to have been able to assist you with your unlocking needs. If you have any other questions or require further assistance, please feel free to reach out to us.

Best,
Charlotte

Hello Todd,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with MobileUnlocks and that you would recommend our service to others. Your kind words and support mean the world to us, and we're grateful to have you as a valued customer.

If you ever need our assistance in the future, please don't hesitate to reach out. Enjoy your unlocked iPhone 15 Pro Max!

Best regards,
Charlotte

Hola Willy Rodríguez, ¡Muchas gracias por tus comentarios positivos! Es fantástico saber que está satisfecho con la experiencia de nuestros técnicos, así como con el servicio y la velocidad que le brindamos. Siempre estamos aquí para ayudarlo con cualquiera de sus necesidades de desbloqueo y apreciamos su confianza en nosotros para manejar el desbloqueo de su Samsung Galaxy S22 5G. Si tiene más preguntas o necesita más ayuda, no dude en comunicarse. ¡Esperamos poder servirle nuevamente en el futuro! Saludos cordiales, Agente de servicio de revisión de clientes de Charlotte

Hola José, lamento saber que el proceso de desbloqueo de tu Motorola XT2169-1 no salió como esperaba. Entiendo que el código proporcionado, "69933819", no pudo desbloquear su dispositivo. Como el estado de su pedido indica "Bloqueado" y considerando que su teléfono no solicita un código de desbloqueo, parece que puede ser necesario un desbloqueo remoto de USB para su situación particular. Quiero asegurarle que estamos aquí para ayudarlo y nuestro objetivo es asegurarnos de que esté satisfecho con nuestro servicio. Dado que el código inicial no funcionó y su teléfono es elegible para un desbloqueo USB remoto, nos gustaría ayudarlo más con este servicio. Además, veo que se le emitió una nota de crédito, que puede utilizar para el desbloqueo remoto de USB o cualquier otro servicio que ofrecemos y que pueda resultarle útil. Tenga en cuenta que, de acuerdo con nuestra Política de reembolso, los teléfonos "bloqueados" no son elegibles para un reembolso; sin embargo, estamos comprometidos a encontrar una solución para usted y la nota de crédito es un paso hacia eso. Estamos aquí para apoyarlo en cada paso del camino, por lo que si tiene más preguntas o desea continuar con el desbloqueo remoto de USB, no dude en ponerse en contacto. Un cordial saludo, Carlota.

Olá Okubo Edson Akira, Obrigado por reservar um tempo para deixar um comentário. Estamos entusiasmados em saber que você consideraria usar nossos serviços novamente para quaisquer necessidades futuras! É ótimo saber que os comentários dos nossos clientes e a qualidade do produto deixaram uma impressão positiva em você. Caso você tenha mais dúvidas ou outro telefone para desbloquear, estamos aqui para ajudar. Fique tranquilo, nosso objetivo é tornar sua experiência o mais tranquila e eficiente possível. Obrigado mais uma vez por escolher o MobileUnlocks e esperamos ajudá-lo no futuro! Atenciosamente, Carlota

Hello Allan,

Thank you for taking the time to share your experience with our service. We're glad to hear that, despite the initial challenge, you found the investment worth it in the end! Quality and customer satisfaction are top priorities for us, and it's great to know that we've met your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your unlocked iPhone 12 Pro Max!

Best regards,
Charlotte

Hello Michael Salvador,

I'm sorry to hear about your concerns regarding the unlocking service for your LG V20. I want to assure you that our goal is to provide you with a smooth and trustworthy unlocking process.

You mentioned that you've made three payments, which include $14.99 for the Eligibility Check, $51 for the Standard Unlock, and $106.39 for the Remote USB Unlock. I can confirm that these are the steps normally required to unlock a phone like yours from the Verizon USA network. It's great to see that you have progressed to the "Remote USB Unlock Purchased, Awaiting Contact Details" stage. To move forward, we just need your contact information to help our technician assist you with the unlocking process.

Would you mind providing us with the necessary details so we can proceed with your Remote USB Unlock? Our team is ready and waiting to help you complete this final step and get your LG V20 fully unlocked.

Thank you for using MobileUnlocks, and we look forward to assisting you further.

Best regards,
Charlotte

Hello Lenroy,

Thank you so much for sharing your experience with us and for choosing MobileUnlocks due to the positive reviews from fellow Jamaicans—it's great to know that our community's feedback played such a significant role in your decision.

We are thrilled to hear that your unlock for the iPhone 13 Pro Max from T-Mobile USA is complete. We hope that you're now enjoying the freedom of using your device with any network you desire!

Should you need any further assistance or have any more questions, feel free to reach out. We're always here to help!

Warm regards,
Charlotte

Hi Lexiemarie,

We are absolutely thrilled to hear about your positive experience with the unlocking service! It’s always rewarding to know when our efforts bring satisfaction to our customers, and we're delighted that your iPhone SE 2020 is now free from any sim restrictions.

Thank you for trusting MobileUnlocks and for taking the time to share your feedback. If you need our services again in the future, we'll be more than happy to help. Enjoy the freedom with your current carrier, and we look forward to serving you again!

Best regards,
Charlotte

Hello Dr. Simpson,

Thank you for taking the time to provide feedback on your experience. We always strive for transparency, and we apologize if the pricing structure was not as clear as we intend it to be. As outlined on our checkout page, all our phones do require an Eligibility Check first, at a cost of £11.99, followed by an Unlocking Payment which for your iPhone 11 on EE UK was £26.

We are glad to hear the overall reviews influenced your decision to use our service and we sincerely hope that the final result of having your iPhone 11 unlocked has added value. If you have any further concerns or require assistance, we're here to help ensure your experience with us is positive.

Warm regards,
Charlotte
Customer Service Team, MobileUnlocks

Dear Daryl Graves,

Thank you for taking the time to leave us a review. We understand that you were in a rush and needed an urgent unlock for your Huawei P20 from Vodafone UK. I would like to clarify that the initial £11.99 payment was for the Eligibility Check to ensure your phone could be unlocked, and the £26 was for the actual Standard Unlock service, as outlined on our checkout page. We aim to be transparent with our fees and apologize if this was not clear at the outset.

I am pleased to inform you that your unlock is now complete with the codes provided, but I understand the process took longer than expected. While we strive to unlock devices as quickly as possible, occasionally it can take a few hours depending on the specifics of the unlock process and network response times.

If you're now facing an issue where your phone doesn't prompt for an unlocking code, we have solutions such as a Remote USB Unlock at an additional fee. However, should you choose not to proceed and we can’t unlock your phone due to it not asking for a code, please be aware that according to our refund policy, the payment for the unlocking code service is non-refundable due to costs we incur during the submission process.

We value your business and are committed to ensuring your satisfaction. Should you need further assistance or decide to proceed with a Remote USB Unlock, please do not hesitate to get in touch.

Warm regards,
Charlotte