MobileUnlocksReviews 2,635

Hello Geraldine,

We're thrilled to hear that the unlock process for your iPhone 11 was successful! Our team works hard to ensure a smooth and effective service, so knowing it all went well for you in just 2 days is fantastic news.

If you ever need assistance with future unlocks or have any more questions, don't hesitate to reach out. We're here to help make your experience as positive as possible.

Enjoy the freedom of your newly unlocked phone!

Warm regards,
Charlotte

Hello there,

Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.

As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.

I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.

We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.

As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.

Best regards,
Charlotte

Hello Khurram Iqbal,

We're genuinely sorry to hear that you've had a frustrating experience with our unlocking service. I deeply appreciate you bringing this matter to our attention and understand how important it is to have clear and upfront communication about the service you're receiving.

You mention that there have been unexpected requests for additional payments, and I want to address this right away. As per the service description on our website and terms provided on the checkout page, all phones initially undergo an Eligibility Check, for which you paid $14.99. If eligible, a Standard Unlocking Payment follows, and you've completed this as well with a $50 payment.

Your order status indicates "Awaiting Payment for Premium Service." This extra step is sometimes necessary when an iPhone doesn't meet specific standard criteria for unlocking, which should also have been disclosed during checkout. However, I completely understand that any additional costs should have been made clear from the beginning.

While it is not possible to provide a refund for the Eligibility Check or the Standard Unlock as detailed in our terms since these services have already been provided, I want to ensure that we resolve this together in a manner that restores your faith in our service.

Our team is committed to addressing these concerns and delivering the quality service you expected when you chose us. I would really appreciate the opportunity to review your case details further and help reach a resolution. You are a valued customer, and we want to make sure you walk away satisfied.

Please respond with your order number so I can look into this personally, and ensure we provide you with prompt assistance.

Best regards,
Charlotte

Hello there,

Thank you for reaching out and sharing your feedback. I'm sorry to hear that the cost of unlocking your phone has caused some dissatisfaction. I'd like to clarify that the initial charge of 28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. After this, an additional Unlocking Payment is required to complete the process, as detailed on our checkout page before purchase.

We understand that seeing a price reduction after your purchase can be frustrating, but prices can fluctuate due to various factors including promotions or changes in the market.

We value you as a customer and although we're unable to issue a refund based on price changes, our team is committed to ensuring you have a positive experience and will help guide you through the unlocking process.

Should you wish to continue with the unlock, we are here to support you every step of the way. Please don't hesitate to use the Live Support feature in your tracking page if you need any assistance or have further questions. We're here to help!

All the best,
Charlotte

Hi Alfonso Ben,

Thank you for taking the time to share your feedback. I understand your concerns regarding the payment structure and I would like to clarify a few things to help resolve any confusion.

You’ve successfully made a payment of €13.49 for the Eligibility Check on your Nokia 2720a-2 from Orange Spain. This step verifies that your phone can indeed be unlocked. As outlined on our checkout page prior to purchase, after the Eligibility Check, there’s an Unlocking Payment that's required to proceed with the actual unlocking service.

The cost of the Eligibility Check and the final unlocking fee are segmented to ensure that your handset is eligible before any additional commitments are made.

While there are different levels of service and pricing across various websites, our aim is to supply a reliable and official service that complies with all relevant laws and network regulations.

We appreciate your business and would like to encourage completing the process with the final unlock payment of €51, as your order is now at the stage of "Only paid for Eligibility Check, awaiting Unlocking Payment".

Our team works diligently to ensure a positive experience and we assure you of our commitment to helping you unlock your phone. If you have any further questions, please don’t hesitate to reach out.

Warm regards,

Charlotte

Hello Stefano,

That's fantastic to hear! We're thrilled that you've had a great experience with our service and found it both high-quality and game-changing. Your satisfaction is our top priority, and we're excited to have met your expectations. Thank you for choosing us, and if you ever need any more assistance or have any questions, please don't hesitate to get in touch.

Warm regards,
Charlotte

Hello Dickson,

I'm truly sorry to hear about your dissatisfaction with our service. I assure you that our intention is to provide a transparent and effective unlocking solution to our customers. Our pricing is outlined clearly before any payment is required, and we do require an Eligibility Check followed by an Unlocking Payment, as detailed on our website.

I can see that your iPhone 8 Plus from NetOne Zimbabwe has been successfully unlocked, and we hope that you can now enjoy the freedom of using your phone with any network.

If there's any confusion or something specific that you're unhappy with, please let us know, and we will be more than happy to clarify or assist you further. Your experience is important to us, and we want to ensure you're satisfied with the service you've received.

Thank you for reaching out to us.

Warm regards,
Charlotte

Hello Linda,

We're thrilled to hear about your positive experience with our service! It's wonderful to know the process was quick, user-friendly, and saved you valuable time. Our aim is always to provide a seamless experience, and we're glad we could meet your expectations.

Should you need us in the future or have any friends and family who might benefit from our services, we'd be more than happy to assist. Thank you for recommending us and for trusting MobileUnlocks with your iPhone 13 unlocking needs. We look forward to serving you again!

Best regards,
Charlotte

Hello,

Thank you for sharing your concerns with us. I'm sorry to hear about the confusion regarding the charges for our unlocking services.

The initial payment you made covers the cost of the Eligibility Check, which is a necessary step in our unlocking process. We always strive to be transparent about our service structure, which includes an Eligibility Check followed by an Unlocking Payment, and these costs are outlined on the checkout page prior to purchase.

We understand that the additional payment required for the actual unlock service can be surprising, but please rest assured that this two-step process is standard practice to ensure that your phone can be successfully unlocked.

Your unlock is currently awaiting the final payment, and we urge you to consider completing this step so we can proceed with the service you initially sought. Our team is here to support you throughout this process, and we would like to help you achieve a positive outcome.

If you have any further questions or need assistance with the next steps, please do not hesitate to contact our Live Support through your tracking page. Your satisfaction is important to us, and we're committed to making sure we can address your needs appropriately.

Kind regards,
Charlotte

Hello Jesus Eduardo Baez Gil,

Thank you for taking the time to provide feedback on our service. We're delighted to hear that you've found our prices competitive compared to other offerings.

If there's anything specific you enjoyed about your experience or if there's any way we could further improve the service for you, please let us know. We aim to ensure complete customer satisfaction and would love to hear more about your journey with us.

Thank you once again for choosing MobileUnlocks, and we look forward to serving you in the future!

Best wishes,
Charlotte

Hello Abdennebi Riahi,

We're delighted to hear that you had a positive experience with our service! It's fantastic to know that our efforts have been appreciated, and your recommendation means the world to us. Thank you for choosing us to assist you with your Samsung SM-A055M unlock from Vodafone Malta. If you need help in the future or have any further questions, feel free to reach out.

Warm regards,
Charlotte

Hello Cody,

Thank you for taking the time to leave us your honest feedback. We're thrilled to hear that your Samsung S10+ is now successfully unlocked and that you can enjoy the freedom of using it with any network. We understand your initial skepticism about the different payments required for the unlocking process. Indeed, the eligibility check, standard unlock, and potentially the Remote USB Unlock stages each have separate costs, as outlined on our checkout page before purchase.

We appreciate you acknowledging the legitimacy of our service and are grateful for the chance to assist you, especially when you encountered difficulties with your original network provider. We strive to offer a swift and efficient unlocking service, fulfilling the needs of our customers who are looking to unlock their devices without unnecessary hassle.

It's great to know that despite the higher total cost than initially expected, you found value in the service we provided. We hope you will consider MobileUnlocks for any future mobile unlocking needs and thank you for choosing us to unlock your device.

Best regards,

Charlotte

Hello there,

Thank you for bringing your concerns to our attention. I understand that encountering additional payments can cause some confusion and frustration. Please allow me to clarify that your initial payment was for the Eligibility Check, which is an essential step to ensure your phone can be unlocked. Following this, the Unlocking Payment is necessary to proceed with the actual unlocking process.

I assure you that all costs are transparently outlined on our checkout page before you complete your purchase so that you can make an informed decision. If your status is awaiting the Unlocking Payment, completing this step will allow us to continue with the service you've selected.

We value your satisfaction and would like to make sure you get the full benefit of our services. I encourage you to proceed with the process, and we'll be here to support you along the way.

For further assistance or any specific concerns about your order, we'd need your IMEI number to locate your details. Without this information, we're unable to address your individual case. Please use the Live Support option on your tracking page so we can help resolve any issues as swiftly as possible.

Thank you for your understanding, and we hope to help you complete the unlocking process to your satisfaction.

Best regards,
Charlotte

Hello L Smith,

I certainly understand your concerns about the charges. Let me clarify the payments for you. The initial $14.99 fee you paid was for the Eligibility Check to ensure your Samsung Galaxy A10 from Vodafone Australia can be unlocked. This was clearly described at checkout. The additional charges are for the actual Unlocking Service, which is a separate process following a successful Eligibility Check.

Our process involves two payments: one for the Eligibility Check and, if eligible, another for the Unlocking Payment. Since your order status mentions that it is "Only paid for Eligibility Check, awaiting Unlocking Payment," it appears you are halfway through the process.

If your phone does not ask for an unlocking code with a non-Vodafone SIM card inserted, as per our procedures, you will need a Remote USB unlock, which requires an additional fee. All costs are outlined clearly before the final purchase confirmation on our website.

We assure you this is a standard procedure and not a scam. We'd love for you to continue the process so we can unlock your device. If there's anything else we can do to reassure you, please let us know.

Best regards,
Charlotte

Hello there,

Thank you for taking the time to share your feedback with us. I understand your concern regarding the costs associated with the eligibility check and the unlocking process. I’d like to clarify that the initial $15 payment is for the Eligibility Check which assesses if your phone can be unlocked. This step is essential in the unlocking process to ensure successful service. The additional $50 is for the actual Unlocking Payment, which is only processed if your phone is eligible for unlocking.

Please note that all costs are outlined on the checkout page prior to any purchase, to ensure transparency with our customers. As for your current status, if your order is awaiting payment, it indicates that your phone has passed the eligibility check and is ready for the unlocking phase. I encourage you to continue with the process to unlock your device.

If you need any further assistance or clarification, please don't hesitate to reach out to our Live Support through your tracking page. They will be more than happy to help you with any questions or concerns.

Warm regards,

Charlotte

Hello Mahmoon Shahid,

Thank you for your feedback. I'm sorry to hear that you were not fully satisfied with the payment process.

I'd like to clarify that the initial £11.99 payment was for the Eligibility Check to ensure your Huawei P20 was eligible to be unlocked from the EE UK network. The subsequent £26 payment you made was for the Standard Unlock service itself. We aim to be transparent with our costs, and all charges are outlined on the checkout page before the purchase is confirmed.

As your order status shows "Unlock Complete," it appears that your phone should now be unlocked with the provided code "3259824763736024." If your phone isn't asking for an unlocking code, please let us know as you might require a Remote USB Unlock service, which is a different procedure specifically for such situations.

We value your business and would love the opportunity to ensure that your experience ends on a positive note. Please reach out if you require further assistance with the unlocking process, and we'll be more than happy to help.

Best regards,
Charlotte