MobileUnlocksReviews 2,635

Hello Mr. Toothill,

We're delighted to hear that despite the slightly longer wait, you found the unlocking process straightforward and user-friendly. Your satisfaction with our service is our top priority, and we appreciate you taking the time to share your positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out.

Enjoy your newly unlocked Samsung GALAXY ACE 2 GT-I8160 on the O2 UK network!

Best wishes,
Charlotte

Hi Marjorie,

I'm genuinely sorry to hear about your frustration regarding your unlocking experience. It's important to clarify that our unlocking service involves a two-step payment process: an Eligibility Check (£11.99) followed by the Standard Unlock (£33) payment, as you've completed. This is outlined on our checkout page prior to purchase.

As your order status is "Unlock Complete", we understand that you've already accomplished the unlocking process for your Samsung Galaxy S9. If you find your phone was already unlocked before using our service, this may indeed be an oversight. While 'Already Unlocked phones' are not covered by our refund policy, your satisfaction is crucial to us.

Could you kindly try another network's SIM card in your phone to confirm its current unlock status? If there’s an issue, we’re here to ensure it’s resolved.

Best regards,
Charlotte

Hello Andrew,

I'm genuinely sorry to hear about the frustration and inconvenience you've experienced with our service. I understand receiving the unlocking codes later than expected and then facing challenges with their use is definitely not ideal, and I apologize for any confusion regarding the multiple payments.

Our goal is to ensure a smooth unlocking process, and it seems we've fallen short in this instance. However, after reviewing your case, it appears that your payment covered both the Eligibility Check and the Standard Unlock for your Samsung Galaxy J3, as per the process outlined on our website.

As for the issue with the unlock codes, our refund policy states that we're committed to working with you to get the code to work, or if it can't be resolved, a refund is applicable. Since your order status shows "Unlock Complete," I'd like to offer our technical support to troubleshoot any difficulties you may be experiencing with the codes provided, particularly "NCK 04130531 MCK 52468602 SPCK 00000000".

If your device isn't prompting for an unlocking code, as per our terms, the next step would be a Remote USB Unlock to complete the service. Although this may require an additional fee, it's a necessary step for certain handsets that do not ask for a code. This option should have been presented in your order status if it were necessary.

I'm here to help you through this situation to the best of my ability and would like to ensure your phone unlocking is successful. Your satisfaction matters to us, and while I understand you're seeking a refund, we'd like to have the opportunity to address the issue with the codes first or proceed with the Remote USB Unlock if required.

Please let me know how you'd like to continue, or if there's any other way I can assist you.

Warm regards,
Charlotte

Thank you so much for your glowing review, Terrence! It's fantastic to hear that you had a wonderful experience with us. We're delighted to have been able to help you with your iPhone 11 Pro Max unlocking needs, and we look forward to assisting you again in the future should the need arise. If you ever have any more questions or require further assistance, don't hesitate to get back in touch. Thanks again for choosing our service!

Hello Kenji,

It's wonderful to hear that you had a positive experience with our Premium Service and that your iPhone XS Max was unlocked swiftly. We're glad we could assist you with paying off the phone at a balance that worked for you! If you need further assistance or have any additional questions, feel free to reach out. Thank you for choosing our service, and we hope you enjoy the freedom of having an unlocked phone!

Best wishes,
Charlotte

Hola Eliezer Rodríguez, ¡Muchas gracias por tu fantástica reseña! Estamos encantados de saber que su experiencia de desbloqueo con nosotros fue súper buena, rápida y confiable. Es fantástico saber que superamos tus expectativas y desbloqueamos tu iPhone 12 Pro Max en menos tiempo de lo previsto. Si tienes más teléfonos para desbloquear o si tus amigos o familiares necesitan ayuda, estaremos encantados de ayudarte. Nuestro objetivo es hacer que cada experiencia sea tan positiva como la suya. ¡Disfruta usando tu iPhone desbloqueado y gracias nuevamente por elegir MobileUnlocks! Un cordial saludo, Carlota.

Hello Atif Anjum,

Thank you so much for your kind words and the stellar 5-star rating! We're thrilled to hear that you found our unlocking process quick, easy, and reasonably priced. It’s fantastic to know that you consider us highly recommended and trustworthy.

If you ever need assistance again in the future or have any questions about mobile unlocking, we're here for you. Enjoy the freedom with your unlocked iPhone 11 Pro Max!

Best regards,
Charlotte

Hello Kwabena,

I understand your frustration and I apologize if there was any misunderstanding regarding the unlocking process. I'm glad to hear that your unlocking status now shows "Unlock Complete."

If there has been an error or difficulty completing the unlock, please rest assured that we are committed to resolving the issue for you. As detailed in our terms and conditions and refund policy, we provide a variety of checks during the eligibility process and only move forward with the unlocking if the device is eligible. Since your order status indicates that the unlock is complete, it suggests that the service you paid for has been successfully rendered.

However, if you're still facing any trouble with your iPhone 14 from Telus Canada, could you please provide us with specific details on the issue? Our dedicated support team will be more than happy to assist you further and ensure your iPhone is unlocked as intended.

Remember, our goal is for you to have a smooth and positive experience with your unlocked phone. We're here to support you every step of the way.

Thank you for your patience and understanding.

Best regards,
Charlotte

Hello Noreen,

Thank you for taking the time to share your feedback. I understand your concern about the payment structure and unlock timeline. I'd like to clarify that the initial $14.99 fee covers the Eligibility Check to ensure that your Motorola Moto G Play 2023 can be unlocked, and the subsequent $50 payment is for the Standard Unlock service itself.

Our aim is always to provide clear communication, and we apologize if there has been any confusion. During the checkout process, we strive to ensure that all costs and steps are outlined for transparency. Unlock times can vary, and while we work to complete the process as quickly as possible, there can be unforeseen delays.

Since your unlock is now complete with the code "97903557" provided, your Motorola phone should now be operational with your new network. If you have not yet done so, I encourage you to follow the unlocking instructions that were emailed to you.

Should you encounter any issues or if the phone does not prompt for an unlocking code, please do not hesitate to contact us for a Remote USB Unlock, which is a specialized service for situations like this.

We value your business and are here to support you through the unlocking process to ensure that you have a positive experience with your device on the network of your choice.

Warm regards,

Charlotte

Hi Abdul,

Thank you for taking the time to share your review with us. We apologize for any confusion regarding the charges. To clarify, the initial payment you made was for the Eligibility Check (£11.99) to ensure that your Huawei P30 Pro could be unlocked. After verifying eligibility, the standard unlocking fee (£26) was required to proceed with the unlocking process.

We strive to be transparent and outline all costs on the checkout page prior to purchase. We can confirm that your unlock is complete and you should have the codes necessary to use your phone with any network.

Should you encounter any issues with entering the provided unlocking code "2634993223054638" or if your phone does not prompt for an unlocking code, please let us know so we can assist you with the alternative Remote USB Unlock service.

We value your business and hope to resolve any concerns you have, resulting in a positive experience.

Best regards,
Charlotte

Hello Monae,

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the unlocking process for your iPhone 11 was fast, convenient, and met all your expectations. We always strive to provide top-notch service that doesn't require you to go through any unnecessary hassle. Your recommendation means a lot to us, and we look forward to serving you again in the future. Should you need assistance with any other mobile services, just remember we're here to help!

Warm regards,
Charlotte

Hello Sandro,

I'm sorry to hear about the confusion regarding the unlocking of your iPhone. It seems there may have been a misunderstanding about the status of your phone. However, based on the information provided, our service was successful as your order status is "Unlock Complete".

As per our policies, we do not offer refunds for services already rendered, which in this case is the Eligibility Check and the Standard Unlock service that you've paid for. These are non-refundable as outlined in our terms (7.3 and 7.4) and mentioned in our refund policy under "Already Unlocked phones."

Moreover, understanding that the service was not applied due to the phone being already unlocked, suggests the procedure we offered was not the cause of the issue. It could be linked to the taxes registration you've mentioned, which is outside of the services we provide.

We strive for customer satisfaction, so if there’s anything else we can assist you with, or if you require further clarification, please don't hesitate to reach out. We value your patronage and would love to ensure a happy resolution to your experience.

Warm regards,
Charlotte

Hello,

I'm truly sorry to hear that your experience with our service hasn't met your expectations. I want to assure you that our primary goal is to assist our customers in unlocking their devices successfully, and we've outlined all necessary steps and payments involved clearly on our checkout page before any purchase is made.

As per the current status of your order, it seems you've only completed the payment for the Eligibility Check and are awaiting the Unlocking Payment to proceed. This two-step process helps ensure that your phone meets the network criteria for unlocking, which is why the unlocking process has not been completed yet.

I understand your concerns about spending additional money, but I would like to remind you that the Eligibility Check you've already paid for ensures that your phone can indeed be unlocked. We're committed to providing the service you've paid for, and I encourage you to continue with the Unlocking Payment so we can complete the process for you.

If you have any further questions or require assistance, please feel free to reach out. We're here to help you through every step of the unlocking process.

Best regards,
Charlotte

Hello Carlos,

Thank you for sharing your experience, and I'm sorry to hear that the unlocking process was not as smooth as you expected.

I see that you've successfully completed all the necessary steps, starting with the Eligibility Check at $28.99, followed by the Standard Unlock at $70, and finally the Remote USB Unlock at $132 for your Galaxy A14 5G from Cricket USA. I understand the overall cost and time taken for responses might have seemed inconvenient.

The costs you've incurred are part of our structured unlocking process, which is detailed on our checkout page. The Remote USB Unlock was necessary as your phone did not prompt for an unlock code, which is an additional step we sometimes need to undertake to ensure a successful unlock.

I'm glad to see that your phone's status is now "Unlock Complete," indicating our technicians have successfully unlocked your device. I hope this allows you to enjoy the freedom of using your phone with any network, providing long-term value beyond the cost of a new phone.

If you need further assistance, please don't hesitate to reach out. Thank you for choosing our service, and we hope to assist you again in the future.

Best regards,
Charlotte

Hello Tyrone,

Thank you for leaving a review! It's fantastic to hear you found the process of unlocking your iPhone 14 easy and straightforward. We always strive to provide efficient service, so knowing that you now have full SIM access is incredibly rewarding for us. Should you have any more devices to unlock in the future or need further assistance, remember we're here to help!

Enjoy your newly unlocked phone freedom!

Best regards,
Charlotte