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The company has garnered a mixed reputation, with notable strengths in product quality and customer service, particularly highlighted by positive experiences with staff members who are described as helpful and knowledgeable. Many customers appreciate the swift delivery times and the authenticity of the products received. However, there are significant concerns regarding order fulfillment, including shipping delays and incorrect items being sent, which have led to frustration and dissatisfaction. Overall, while the company excels in customer support and product offerings, it must address operational inconsistencies to enhance the overall shopping experience and mitigate negative sentiments.
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NEW CUSTOMERS BEWARE!
According to missesdressy.com, "Not the perfect fit? Return the dress within 3 days and get a FULL STORE CREDIT no questions asked. Excludes Bridal." However, I called to return and exchange for a different size and was told that they will be DEDUCTING $10 FROM MY STORE CREDIT! In addition, I can only return/exchange the dress once as it will be a FINAL SALE! I was told that this is a new policy. All I can say is that their PROMISE of excellent customer service is not at all accurate. Also, the customer is responsible for shipping costs to return/exchange. They do not offer shipping labels.
Dress was exactly like on the website. It arrived faster than I thought it would. I was very pleased with the entire experience.
The Dresses are pretty amazing! Great quality and fast delivery!
The Sherri Hill dress I purchased for my daughter's Christmas semi-formal was expensive, but appeared even more beautiful in person than pictured. It arrived in a timely fashion, the size fit exactly to the measurements provided, and was embellished as described. She wore it and received many compliments so overall a good experience.
Pretty efficient but a very very disappointing refund/exchange policy. Will not be shopping again unfortunately.
The dress fit perfectly. I'm so impressed with how well it looked! Also, no jewels were missing & delivery was faster than expected!
Excellent service. Live chat was very helpful indeed, especially since I am in the UK. There were no problems with dispatch or postage at this end either. The whole business from ordering to receiving only took a week and the dress is lovely.
One small thing, I would like to have been offered a small sample of the dress material so that I don't have to take the whole dress out with me when matching up for shoes/bag - maybe that's still possible MissesDressy?
Beautiful dress, excellent craftsmanship
We would definitely buy dresses from here again.
My experience was wonderful and pleasant. Your customer service representative was polite and caring.
Update..., Well, nearly 8 weeks after ordering the dress, it finally arrived!... With the help of the Canadian Aramax shipping company personnel. Go Canada go! I would give 5 stars to the Canadian arm of Aramax, 1 star to their USA partner as they could not take Canada calls or reply to my emails (even though this info was provided to me by Misses Dressy Customer Service) and I would give 1 star to Misses Dressy! They had no problem charging my card, twice! When ordering, yet the numerous times I called to get the dress re shipped, not a single person could help, ever! Those poor girls in customer service, their job is just to pick up the phone, it is not there to provide a service as they always, always told me they would pass it on, even when I tried giving them my credit card info again to pay for the shipping that didn't happen, it had to go to someone else. I still had to pay $56 USD to have the dress returned to NYC even though it never left USA! If you can buy a dress in Canada, save yourself the grief as you are not saving much money but wasting time! Unfortunately, my daughter had her heart set on this particular dress by this designer so we ordered it online, but wouldn't do it again unless you pick it up from a USA post box or have it sent to a USA resident to send to you for very very inexpensive.
I am shock to see Misses Dressy got so many 5 Stars! They must have sent hours writing good reviews themselves. I bought a dress from them with nightmare experience worthless to mention what has happened! Hopefully people who shop this website first will review all the 1 star comments.
The dress was very poor quality. Not worth it. Cheap quality and terrible dress. The seller told me if i add $80, they would send me a new dress. I won't and change my mind to buy from vand resses.com
Thank you for sending my dress. It is beautiful! I will shop again soon.
I've had bad luck with online stores. But this time i got my dress and i am happy with it. Thank you missesdressy.
All good reviews are true, I finally found out when my dress arrived, very nice looking, thank you for great help, my order was for Terani couture evening dress for my sister wedding.
Miss Dressy thank you! I was searching for the perfect gown for our December cruise and after buying from several other sites only to be told, that one is no longer available in my size or that one is discontinued, I found one here at MissDressy.com. Made the purchase on Tuesday and it arrived in Florida on Friday! Not only does it fit like it was made for me, other than needing hemmed it is absolutely beautiful! Fast free shipping and Rita helped me all I needed. I bought Morrell Maxie ******* in burgundy, fantastic designer! THANK YOU!
Julie Roberts
Lakeland FL
I got the best dress last Thursday. I ordered a Panoply in glittering blue for my formal with my friends. Unexpected to arrive early. The fit was perfect only the color was missed out, I want it in aqua blue but I received it in royal blue. Anyway I still love it as long as it's blue.
Got the mermaid gown by Tarik in 3 days! They've exceeded my expectation. I resides in Spain. I so love the embellishment on the waist part of the dress. The color and the fits are perfect!
Got dress from Sherri hill new fall collection in less than 2 weeks, very accurate shipping most lovely dress
I just received my Janique dress ordered from this website. Shipping was FAST! The dress fits me perfectly. Thought i will be needing to have it altered, but good thing there's no need. Price on the dress was worth it. It's very elegant looking!
Answer: I bought six dresses for my bridesmaids and they posted them to the UK for me. Dresses lovely and service quick. Would buy from them again.
Answer: Hi Safa, I got 2 gorgeous dresses and they looked exactly the same as the photos. Incase u have any doubt about the fabric or the the way the dress looks in person, I strongly recommend u speak with May or her manager Ritta. Very professional and honest and will do their best to make u satisfied and pleased with ur purchase! Good Luck
Answer: Send them a message though their Facebook page or your Facebook chat. I sent emails also, finally when i sent private message through Facebook they responded.
Answer: I agree 100% with Alexandra, avoid this site like a plague. Their quality is China and you'll be lucky to get your order. They've no physical address in the USA, they're scammers and Meixi is posting random positive reviews about themselves which is illegal. Stop these thieves, do not buy anything from them. You've be warned!
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