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Mirraw

3.0

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Mirraw Reviews Summary

The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
150
shipping
151
returns
97
quality
293
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Instant Feedback

39,063 reviews

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GB
1 review
3 helpful votes
Follow Naina C.
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The website stated free shipping or delivery charge, however the website DONOT mention about duty n customs vat you have to pay to get it delivered to you door step.

Date of experience: November 24, 2017
Illinois
1 review
3 helpful votes
Follow Mousume S.
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Dishonest people don't buy from this site.
I brought two Sarees online and after I submit the payment saw they charged me for three Sarees. Right of way I emailed them they emailed me back saying they will check and let me know. Nothing. I decide the same day to cancel it felt they aren't honest. It's been 5 days still didn't give me full refund I complained to Paypal.
They shouldn't able to do business it's scam.

Date of experience: November 23, 2017
Canada
1 review
5 helpful votes
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No response
November 23, 2017

Hi I ordered 5 items from mirraw, onsite it said delivery on November 20th but got nothing. I PAID $265 CAN and no one is responding to my emails. My order no is M*******. It's has been 24days now. I really hope they will send me my order. Very very sad.

Date of experience: November 22, 2017
GB
1 review
1 helpful vote
Follow R A.
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You have to pay more money for it to be delivered to you, once they ship it to the UK. They sent an email letting me know one of the items are out of stock several weeks ago, and still the refund has not been processed - how professional of them?!

First time, and the last time i would ever use them - quality wasnt that great either.

Date of experience: November 22, 2017
GB
1 review
3 helpful votes
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Rubbish quality, rubbish customer service. Return address is different - beware, not simple so i didn't bother returning. Import charges additional to return charges. I am stuck with 3 items i can't wear or gift. Colour has run on gold gorgette from maroon velvet on a rubbish lengha. None of the items are like advertisement. Company should be shut down.

Date of experience: November 17, 2017
Canada
1 review
2 helpful votes
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Need help to return
November 17, 2017

Hi, my order no is *******540. I send few e-mails to Mirraw but didn't receive any response. One item didn't receive full fabric. I want someone contact me so i can able to send this order back. Thank you very very very much.

Date of experience: November 17, 2017
GB
1 review
6 helpful votes
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Rubbish
November 15, 2017

Guys never buy from Mirraw... rubbish quality, rubbish customer care. Sent so many emails, txt msgs, whatsapp msg but no reply... doesnt worth even 1 star!

Date of experience: November 15, 2017
Australia
1 review
3 helpful votes
Follow Geetha R.
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Dont order from mirraw
November 15, 2017

I recently bought a saree from mirraw for A$ 54. They shipped the quite promptly. However, the saree was of extremely poor quality and not silk as they advertised. The saree that was sent is no way near the product picture on their website. After much follow up, they returned A$30. This is the first time I ordered from Mirraw and this will be the last time. Please spread the news and warn other potential customers.

Date of experience: November 15, 2017
Illinois
1 review
2 helpful votes
Follow Mike C.
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I simply felt violates and utterly cheated by this site. There is absolutely no correlation between their product pictures and the actual products.

Only if want to waste you money before committing suicide (so you don't care about your money) only then you can buy from this site.

Date of experience: November 13, 2017
Texas
1 review
2 helpful votes
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Extremely disappointed
November 11, 2017

I paid for two sarees, two petticoats, and two sticthed blouses. They did nothing for more than a month. When I contacted them, they said that my item was with the stitching team. Almost 2 months after the order, I finally received the package yesterday but the package only included one and one blouse. One saree, two petticoats, and one blouse were not included. I contacted the Mirrow.com multiple times, all they say is "your order has been delivered". They do not talk about other items and also do not mention about returning money. I tried to recontact, they quit responding to my messages, This website is a spam. They are cheating. Please do not buy from this website. Very very dissatisfied with their service.

Date of experience: November 11, 2017
New York
1 review
3 helpful votes
Follow Liz C.
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Please please don't order from them. I ordered a yellow saree with stitched blouse. The saree was the most cheap quality ever. The work looked like from item from the street. I was charged for the stitching but received an unstitched blouse. I have been doing online shopping for desi clothes for the past 8 years. This is the first I ordered from Mirraw and it will by my last time and also the first time I got screwed very bad.

Date of experience: November 9, 2017
Australia
1 review
0 helpful votes
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No quality
November 9, 2017

Complaints contact number please as I do not received my full order as two dresses were missing and the number provided in the website is not correct and I don't know to whom I have to contact

Date of experience: November 8, 2017
AE
1 review
0 helpful votes
Follow seema r.
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TOTALLY disappointed with Mirraw.com, i had ordered 10 items and only 3 out of them very satisfactory. They sent me damaged textiles and even wrong size, the jewelery quality was worse than the ones we find on streets.
After 1 month of followups to replace the items, their team has not bothered to budge. Would not recommend to any body.

Date of experience: November 5, 2017
AE
1 review
0 helpful votes
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Order # M653602100
November 6, 2017

Ordered a Deepika Padukone modelled Georgette sari from Dubai
It boasted of Mirror work, & what looked like chikankari on the pallu. Paid 65 USD for it. Not worth it!

What I received was a sari which was mostly net. Mirror work was actually just flat silver sequinces stuck with glue, chikankari was some cheap lace to give the effect. Quality of the petticoat & blouse piece was cheap too

What is more frustrating is that, the cost of returning the sari is more than its worth, so looks like I am stuck with my unwanted one-time mistake

Never again Mirraw. Please stop fleecing the customer, especially the overseas customers, you just know they will not get back to you

Thanks but no thanks

Date of experience: November 5, 2017
Ohio
1 review
3 helpful votes
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Pure 100% TRASH
November 4, 2017

Its a shame that mirraw is in business DO NOT WASTE TIME ENERGY N MONEY
They sell replica I have am email from the person who works there her reply was to give me 20% refund I want to tell her distribute it among the beggars at Murray.com

Date of experience: November 4, 2017
Singapore
1 review
1 helpful vote
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Bad quality
November 3, 2017

There is a tear on the dupatta. The good is delivered on time but did not go through quality check. I still have some orders that will be delivered soon. If the quality is equally bad, I will not recommend this site.

Date of experience: November 3, 2017
GB
2 reviews
3 helpful votes
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Scammers
October 27, 2017

I placed my order on 10th of September for a wedding which was on 15 of October and today is 27 of Oct but I havent received my order yet. Emailed them several times but no reply. I strongly recommend against ordering any product from this website save ur money and time

Date of experience: October 26, 2017
Mauritius
1 review
1 helpful vote
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Not even worth one star
October 26, 2017

I ordered my Saree on the 19 September 2017 and still haven't got it... Hasn't even been shipped yet. Reading some reviews here I just realised that the quality might not be good either!

Date of experience: October 26, 2017
Ohio
1 review
0 helpful votes
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Horrible company
October 25, 2017

Save your money! I was sent a product that I did not order. When I tried to return it, I was told a manager would get back to me. No one did. Instead, I received offers for a discount on my next product.

Date of experience: October 24, 2017
Georgia
1 review
3 helpful votes
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After waiting a mth for my order. Sending several msg i received my order. Saree with beads half of them fell off. Salwa kamees stiched only shoulders. Hanging like a cape. Lineing sent separate. No pants. I will never recommend this place. I don't want any one to endure this... CLOSE THIS BUSINESS DOWN. FALSE ADVERTISING!

Date of experience: October 20, 2017

From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores


mirraw.com
Founded in 2011
Mumbai, Maharashtra, India
+137
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