MintedReviews 193

I had a great experience with them in the past and I don't know why its now terrible.
On their website it says "We want you to love your Minted art. Therefore, limited edition and open edition Fine Art Prints and Children's Art Prints can be returned for any reason within 30 days of receipt." On the purchase page it also says "Free shipping and free returns on all fine art prints" yet when I spoke to a representative, they mentioned it would only be case by case basis. This directly contradicts the information on their website. I'm very disappointed because it seems that they do not want to hold themselves to the "Free refund" promise they promote on their website.

The representative even went so far as to tell me "It is against company policy" to tell me if they would offer a refund if I haven't submitted a purchase yet (again this actively contradicts the information on their website that says "free return shipping"). He also mentioned that there would be a charge (Restocking fee) - mind you, that is NOT mentioned on their FAQ page either. Just seems super suspicious and untrustworthy.

I've had this escalated to a second rep and even though they are just as bad at handling this issue, they simply repeat what the first rep says with no mention of how it contradicts their faq promise.

Things companies will do for money these days...

I placed an order with Minted on December 4th and the photo cards were proofed on December 6th, my order was scheduled to arrive on the 8th or 9th of December but they didn't arrive. I didn't receive the cards until December 19th. Every time I checked the arrival date of my order it kept changing to a later date. The company is in Northern California and I live in Southern California so weather was not an issue. Also, it was a small ordered of fifty cards. When I finally got in touch with someone in customer service, she could not tell me why it took my cards an additional 10 days to arrive. Beautiful cards, terrible shipping.

I wish I would have looked at reviews before using them. I am in the process of getting my wedding invitations and it has been horrible. Multiple hour long phone calls. A simple color switch and they can't get the order correct. Just received my order and it's completely wrong. Now more phone calls with multiple people and I just about have had it.

Order not received on time and company impossible to contact! Better Business Bureau should rate this company an F!

This outfit is just dishonest and crooked. My order never came, in spite of extra payments for expedited delivery for the 15th of Dec. 2022. They do not answer their phone. Once they did after 30 minutes on phone and the agent promised a supervisor will call me with an hour. She/he never did. My cards never came. Eventually, another party's cards arrived! So I have to send plain cards to my family and friends. Please DO NOT USE this outfit. They are crooked and dishonest. Please do not make my mistake. I used to use Shutterfly but was bombarded by this crooked outfit about discounts. Your cards will not arrive. See the horrible YELP reviews for these crooks.

Ordered cards beginning of December for rush arrival to get be able to get out to recipients well before Christmas. $195 for 35 Christmas cards, NOT CHEAP. Here we are on December 18th and still no cards. Got emails saying order was cancelled internally due to ink error but new order would be placed automatically. Well after calling and sitting on hold for 1 hour (yes 60 whole minutes) I was told some generic "sorry for the inconvenience," literally a pre printed response the person was reading off a script.
Finally, it turns out the internal replacement order they were supposed to fulfill due to their own mistake, was never ordered. Here's an idea maybe stop offering so many coupons and paying for cheap labor then you could provide good service to well paying customers with high expectations such as myself.
This company is garbage-I mean it tells you everything they're in California and still talking about delays due to COVID. Give me a break.
Done with them! Have used in the past for many occasions but this will be the last. I hope you all get shut down due to your garbage service. How do you mess up at your busiest time of year (Christmas)?

I have used Minted since they began. Back when they cared, were organized, and did their job. It has progressively worsened over the last couple years. My pre addresses envelopes were incomplete, missing the last names on about 1/3-1/2 of them and so I had to write them in. Then, I was finally finishing the task and I was short about 1/3 of my cards. Back in the old days, problems such as these were quickly and easily resolved. Now, I don't know what happens but there is zero follow through or follow up. It's honestly the weirdest thing. It's like they don't care? It's like they can't read? Or hear? And it's a shame bc they had a really good thing going. Wait times for a phone call are 30+ minutes. And then they don't do anything to resolve the problem. I am stuck. I have no idea if I will ever get my cards that are missing.

Designed and ordered my family's Christmas photo cards. Then received a discount code (AFTER ordering). Cancelled order then reordered to add 20% discount code. Design was saved and reused, BUT cards arrived with the default template family name instead of my personalized family name (everything else saved correctly). Tried to resolve with customer service chat. (Are these bots or real people? So frustrating!). Was told I could reorder with rush shipping. When asked if I would have to pay for the new order and rush shipping, I was told my concern would be "escalated to a supervisor" who never contacted me - the chat suddenly ended. Created new customer service chat to ask for a refund, but couldn't get in touch with a real person. I'm out $300 and have no Christmas cards to send out this year. For extra measure, the package arrived so damaged that the box was almost cut in half! Wasted a ton of time and money that I don't have! Will never use minted again.

After receiving a flawed order missing a significant # of cards, we attempted to work with customer service to correct the problem. This was incredibly time consuming and frustrating but we were eventually told that a corrected order would be on its way. We ended up receiving a beat up box with a few blank cards leaving us with just wasted money and time. And no Christmas cards to send out. This company is terrible. Do not use.

Worst customer service. First time customer. My coupons wouldn't work, but I ordered anyway. Missing an item from my package. Customer service rep told me I'd have it in less than a week. It's been over a week and nothing. Contact them today and they say I just need to continue waiting. No apologies, not offered anything for the inconvenience. Just waiting. Will never order from here again.

Do not use this company to order your holidays card! This is my first time using them and it will be my last. Order placed on 12/3/22 and was told it will be delivered on 12/14/22.12/15/22 called Minted customer service asking where is my order, on hold for 45 minutes. Jose came on and promised it will be delivered on 12/16/22.12/16/22 no tracking information, I call Minted again, on hold for another 40 minutes and spoke to Hans. He gave me the same craps Jose did and keep on dancing around my questions. 60 minutes into the call still no answer and when my order will be deliver. Frustrating!

Placed order couple weeks ago and it just keeps getting pushed. Now they won't arrive in time for Christmas. It's so frustrating that they continue to do this year after year. Do not fall for the beautiful images online. Please beware.

Don't waste your time like I did mine. I ordered 250 biz holiday cards November 29. To be received 12/8. After 9 hours of phone calls and chats and emails I was promised 10 times they would be delivered. Overnighted at no additional charge. The date kept changing. Finally got an email 12/15 saying I may want to make it a New Years card as it would likely be next year I received the cards. It cost me and my business time and money. Worst print company I've ever dealt with. And I'm not alone. Look on Facebook and you'll say hundreds of others with the same experience.

My wife and I have never utilized this website prior to this year. That being said, I doubt we will be giving them our patronage in the future. We paid for expedited shipping on our Christmas cards and thought we were ordering them early.

Though we did receive a package from them on the date they said it would arrive, they sent us someone else's envelopes! With their requested addresses on them! That means our friend's and family's addresses were sent to someone else... Absolutely unbelievable.

Furthermore, my wife sat on hold for 30 minutes to be told to send an email to correct the mistake. She sent the email and has not received any sort of reply stating that the error would be corrected. This is the worst kind of customer service I have ever experienced. I have called insurance firms with better customer service.

We will not be giving our business to them in the future. One more reason to never give business to anyone based out of California!

I made the mistake of ordering business holiday cards from Minted. It was a disaster at every level, culminating in the cards arriving too late to be distributed to our clients and employees. Through multiple chats, long phone calls (hold times of 20+ minutes) etc, they lied throughout the process. Every day, they just moved the delivery date by a day and offered me discounts. I am disputing the entire charge to my credit card company. An horrendous experience. Buyer beware!

I hired a professional
Photographer to take pics of my family and had chosen Minted to make the Christmas cards - the cards came in the mail on Dec 13th & were of AWFUL quality. So disappointed in these and they were not cheap at all - over $200 for 55 cards. Do not use this company. Now I am having to send them because I have no other option with the date so close to Christmas - I would
Not recommend using them for holiday cards. Very poor quality & yet the real
Pics themselves came out great it was Minted that botched the quality on the card.

Do not order from Minted! While they do have beautiful cards and products they simply do not delivered on time - second year thus happened to me. Customer service is kind and responsive but ultimately they just keep pushing back the date now cards again will not in time to send them before Christmas. Ordered back in November. They can expedited shipping that I paid for end of the day the cards won't be here and that's what really matters. And it's disappointing that this happens year after year.

I purchased Christmas cards for my business expecting these to be a higher quality for the price. They came and the colors were nothing like the ones on my proof. I requested a replacement in a different color and was promised it would be rushed so I could get them out in time. Their "rush" was over 10 days, halfway through that "rush" I asked for my replacement to be canceled and refund issued. I was given 15% off. I have opened a chargeback on this order and hopefully it's successful. My customer service experience was horrible and I highly suggest not shopping here.