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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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MiniInTheBox. Очень классный инет. магазин. все доставляется вовремя и в хорошем состоянии. Заказывал уже много раз и все завершалось благополучно
This is a great website! Miniinthebox has lots of different items to choose from that have very reasonable prices. The items are durable and very good quality. The shipping took less time than expected for the orders that I have made. Miniinthebox has great communication for shipping and any questions that I had. Also I bought a few things based on reviews and they are very trustworthy! I definitely recommend Miniinthebox and will be placing more orders soon. Thank you Miniinthebox!
Products are as described and very reasonably priced. They have something for everyone - high quality too!
Maravilhoso serviço. Amei cada produto. E indico para as amigas, porque vale muito a pena.
Demorou um pouquinho mas deu para aguardar. Estava com muita espectativa pra rever os produtos
MiniInthebox, is an excellent customer service based outfit, they immediatly address any customer related issues, they look into said issue and precisely sort out any problems... thankyou for the great services you provide!.
Oh, and the cases are pretty good too
Produto bom funcionando corretamente, bem embalado recebi antes do prazo de entrega estes eu recomendo.
4W G9 Luminárias de LED Duplo-Pin T 14 SMD 2835 300-400 lm Branco Quente Branco Frio 2800-3200/6000-6500 K Regulável Decorativa AC
Produit de bonne qualité, navigation simple, petit prix, ainsi que rapidité d'envoi des commandes. Que dire, je recommande vivement ce site, sur le qu'elle on peut acheter pour moins de 1.
Goed product voor een overgang naar een E17 fitting.
In Nederland bijna niet te verkrijgen derhalve via Miniinthebox besteld.
Order was lost in transit, after posting a review, Rebecca from customer service helped me get a refund.
Super produit conforme à ma commande
Robuste et fiable je recommande pour sa solidite
Reçu dans les délais
Productos estupendos a precios de locura. Es mi recurso siempre que necesito accesorios para mis productos apple, y siempre descubro alguna novedad que me encanta. Muy recomendable. Hablo de esta pagina a todos mis amigos.
Het is echt een aanrader dit ledlampje.
Maar over de verzending ben ik zeker niet gelukkig mee, even de cijfers...
BESTELDATUM: August 29,2017
VERZENDMETHODE: Expressverzending 3 - 4 werkdagen
Het kwam binnen op 12 september
En artikel was op voorraad in het Europees magazijn.
Chegou ainda dentro do prazo, muito bem embalado e em ótimo estado. Minhas amigas adoraram, estamos muito satisfeitas. Super recomendo o Mini In The Box.
Muito pratico, som stereo bom, confortável para os ouvidos. Muito contente com o meu pedido. Recomendo. Cabe no bolso
So I have ordered several things from MinlinTheBox over the past two or three years. Some of the products have been amazing and worked great for the price. Some of the products have not been. This last order I got I had two products that should have failed quality control but obviously didn't. I was able to fix both so it wasn't a big deal to me. I understand that due to the price I pay for the products they might not be the best quality but that is the risk of doing doing business globally. So will I order more from here yes, do I expect the best high quality products no.
These lights are great quality! I ordered them for a customer and they love them! Shipped really fast and great customer service when I had questions. Will definitely buy from here again!
Bon commentairea dire le service super. Et repondre bien a mes attente. Bravo. Bien expliquer et dans les délais.
Já fiz varias compras no Minln The Box, e não me arrepedi, demora um pouco mais as vezes por causa da burocracia Brasileira.
Die Kette und das Kreuz sind schöner als abgebildet, Super. Alle Artikel die ich Bestellte waren ok, war immer zufrieden
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.


This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16339436 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.