Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MiniInTheBox

MiniInTheBox

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
See all photos
How would you rate MiniInTheBox?
grey stargrey stargrey stargrey stargrey star

MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Vladimir S.
Unfollow Vladimir S.
Share Review
Report Review

MiniInTheBox
October 1, 2017

MiniInTheBox. Очень классный инет. магазин. все доставляется вовремя и в хорошем состоянии. Заказывал уже много раз и все завершалось благополучно

Date of experience: September 30, 2017
Illinois
1 review
0 helpful votes
Follow Jamie S.
Unfollow Jamie S.
Share Review
Report Review

Amazing website!
September 30, 2017

This is a great website! Miniinthebox has lots of different items to choose from that have very reasonable prices. The items are durable and very good quality. The shipping took less time than expected for the orders that I have made. Miniinthebox has great communication for shipping and any questions that I had. Also I bought a few things based on reviews and they are very trustworthy! I definitely recommend Miniinthebox and will be placing more orders soon. Thank you Miniinthebox!

Date of experience: September 29, 2017
Indiana
1 review
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

Products are as described and very reasonably priced. They have something for everyone - high quality too!

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
Follow Shay A.
Unfollow Shay A.
Share Review
Report Review

Comprarei mais
September 30, 2017

Maravilhoso serviço. Amei cada produto. E indico para as amigas, porque vale muito a pena.
Demorou um pouquinho mas deu para aguardar. Estava com muita espectativa pra rever os produtos

Date of experience: September 29, 2017
Canada
1 review
0 helpful votes
Follow mike b.
Unfollow mike b.
Share Review
Report Review

MiniInthebox, is an excellent customer service based outfit, they immediatly address any customer related issues, they look into said issue and precisely sort out any problems... thankyou for the great services you provide!.
Oh, and the cases are pretty good too

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
Follow Joao P.
Unfollow Joao P.
Share Review
Report Review

THE BEST
September 30, 2017

Melhor loja online que ja comprei. Estao de parabens! Voltarei a comprar em breve, o site é cheio de novidades a cada dia, otimo!

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
Follow francisco l.
Unfollow francisco l.
Share Review
Report Review

Exelente
September 30, 2017

Produto bom funcionando corretamente, bem embalado recebi antes do prazo de entrega estes eu recomendo.

4W G9 Luminárias de LED Duplo-Pin T 14 SMD 2835 300-400 lm Branco Quente Branco Frio 2800-3200/6000-6500 K Regulável Decorativa AC

Date of experience: September 29, 2017
France
1 review
0 helpful votes
Follow Jessy L.
Unfollow Jessy L.
Share Review
Report Review

Recommandable à 100%
September 30, 2017

Produit de bonne qualité, navigation simple, petit prix, ainsi que rapidité d'envoi des commandes. Que dire, je recommande vivement ce site, sur le qu'elle on peut acheter pour moins de 1.

Date of experience: September 29, 2017
NL
1 review
0 helpful votes
Follow Wout K.
Unfollow Wout K.
Share Review
Report Review

Adapter GU10
September 30, 2017

Goed product voor een overgang naar een E17 fitting.
In Nederland bijna niet te verkrijgen derhalve via Miniinthebox besteld.

Date of experience: September 29, 2017
South Africa
1 review
0 helpful votes
Follow Kale-ab T.
Unfollow Kale-ab T.
Share Review
Report Review

Solved
September 27, 2017

Order was lost in transit, after posting a review, Rebecca from customer service helped me get a refund.

Date of experience: September 26, 2017
LightInTheBox F. MiniInTheBox Rep
over a year old

This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16339436 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

France
1 review
0 helpful votes
Follow Etienne B.
Unfollow Etienne B.
Share Review
Report Review

Coque Samsung s8
September 26, 2017

Super produit conforme à ma commande
Robuste et fiable je recommande pour sa solidite
Reçu dans les délais

Date of experience: September 25, 2017
Spain
1 review
0 helpful votes
Follow Imma C.
Unfollow Imma C.
Share Review
Report Review

Totalmente recomendable
September 26, 2017

Productos estupendos a precios de locura. Es mi recurso siempre que necesito accesorios para mis productos apple, y siempre descubro alguna novedad que me encanta. Muy recomendable. Hablo de esta pagina a todos mis amigos.

Date of experience: September 25, 2017
NL
1 review
1 helpful vote
Follow Hans P.
Unfollow Hans P.
Share Review
Report Review

Het is echt een aanrader dit ledlampje.
Maar over de verzending ben ik zeker niet gelukkig mee, even de cijfers...
BESTELDATUM: August 29,2017
VERZENDMETHODE: Expressverzending 3 - 4 werkdagen
Het kwam binnen op 12 september

En artikel was op voorraad in het Europees magazijn.

Date of experience: September 22, 2017
Brazil
1 review
0 helpful votes
Follow Thais G.
Unfollow Thais G.
Share Review
Report Review

Chegou ainda dentro do prazo, muito bem embalado e em ótimo estado. Minhas amigas adoraram, estamos muito satisfeitas. Super recomendo o Mini In The Box.

Date of experience: September 22, 2017
Brazil
1 review
0 helpful votes
Follow Caio G.
Unfollow Caio G.
Share Review
Report Review

Excelente aparelho
September 23, 2017

Muito pratico, som stereo bom, confortável para os ouvidos. Muito contente com o meu pedido. Recomendo. Cabe no bolso

Date of experience: September 22, 2017
Indiana
1 review
1 helpful vote
Follow Bryon S.
Unfollow Bryon S.
Share Review
Report Review

Some good some bad
September 22, 2017

So I have ordered several things from MinlinTheBox over the past two or three years. Some of the products have been amazing and worked great for the price. Some of the products have not been. This last order I got I had two products that should have failed quality control but obviously didn't. I was able to fix both so it wasn't a big deal to me. I understand that due to the price I pay for the products they might not be the best quality but that is the risk of doing doing business globally. So will I order more from here yes, do I expect the best high quality products no.

Date of experience: September 22, 2017
Texas
1 review
0 helpful votes
Follow Miranda J.
Unfollow Miranda J.
Share Review
Report Review

These lights are great quality! I ordered them for a customer and they love them! Shipped really fast and great customer service when I had questions. Will definitely buy from here again!

Date of experience: September 22, 2017
Canada
1 review
0 helpful votes
Follow pierre p.
Unfollow pierre p.
Share Review
Report Review

Bon site bien srevie
September 22, 2017

Bon commentairea dire le service super. Et repondre bien a mes attente. Bravo. Bien expliquer et dans les délais.

Date of experience: September 22, 2017
Brazil
1 review
0 helpful votes
Follow Marcos G.
Unfollow Marcos G.
Share Review
Report Review

Marcos Coutinho
September 22, 2017

Já fiz varias compras no Minln The Box, e não me arrepedi, demora um pouco mais as vezes por causa da burocracia Brasileira.

Date of experience: September 22, 2017
Austria
1 review
0 helpful votes
Follow Stefan A.
Unfollow Stefan A.
Share Review
Report Review

Kette mit Anhänger
September 22, 2017

Die Kette und das Kreuz sind schöner als abgebildet, Super. Alle Artikel die ich Bestellte waren ok, war immer zufrieden

Date of experience: September 22, 2017