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Midland Van Lines has garnered overwhelmingly negative feedback from customers, highlighting significant issues in their service delivery and customer support. Common complaints include deceptive pricing practices, unexpected fee increases, poor communication, and unprofessional behavior from staff. Many customers experienced delays in delivery, damaged belongings, and a lack of responsiveness when addressing concerns. While a few reviews mention competent pickup and moving crews, these positives are overshadowed by the pervasive sentiment of frustration and distrust. Overall, the company appears to struggle with reliability and customer satisfaction, leading to a reputation characterized by dissatisfaction and caution among potential clients.
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I knew of the reputation of Midland van lines, so I hired them while I was moving. They were just amazing. Most of the times when you hire a moving company, promises are never kept. Not in the case with them though. When I called them for a quote, they seemed very sincere and gave me a very reasonable quote. Their crew arrived very much on time on the moving day. All three men were very sincere and skilled. I have a lot of stuff but they didn't take a long time to finish packing everything. They were very careful while carrying big pieces of furniture out of my house and loading them to the vans. All my belongings had to travel a long way and so I was quite worried how they were going to cope with the journey. Thankfully, all my stuff traveled safely and the delivery was made right on the scheduled date.
This was my best mover in a long time, I've hired some moving companies before to move me but this one with Midland van lines was the best so far, price was fair and the crew were amazing at packing, loading and at the delivery as well. Special thanks to the foreman. He was very helpful and very good at what he was doing. He explained everything to me and the process of the whole move and delivery. Very clean and professional crew. They packed everything in the truck and left in less than 5 hours of work, they worked so hard. They deserve every Penny I paid them. Thanks again for all All state movers crew also at office sales as well.
I believe my moving experience couldn't have turned out better. I priced out several companies and Midland van lines was the best! They handled my move very professionally. When I called initially, I spoke with a young lady who gave us the quote. Then, 15 minutes later a guy called back and confirmed our moving date. I wasn't sure how that happened but that was the only experience that was a little confusing and awkward for us. Everything else was a pleasant experience. This is the third time in three years I had to move and this was my best experience. From the pricing to the customer service, everything was outstanding.
Answer: It would have been an extra $30,000 for insurance per my contract with them and, while the items that were damaged and lost were sentimental, they were not actually valuable. My mother passed right before this move and I looked at this company at face value since I didn't have the bandwidth for a deeper dive. I've already contacted their customer service department about the situation and they have said there is nothing they can do.

