Micro Center

Bought a Maingear laptop through Microcenter that had problems with USB-C drive. Sent it under warranty through Microcenter customer service - it was returned to me twice over four months without being fixed - after which I was told that I was then outside the warranty period so they were no longer responsible.

Every interaction with service department was unsympathetic, dismissive and unhelpful. I was told by the service manager that he would try to resolve the issue and I received zero followup until I walked into the store a month later. If the service is this poor from a brick & mortar store - just buy from Amazon or BestBuy.

A morbidly obese associate told me that I need a driver's degree in order to buy a lab top. The man was getting on my nerves. What if I had epilepsy? So I did get a lab top with a state idea. It's none of that big slob why I don't have a driver's license. So happy with my lab top, but I am unhappy with that sales associate. He needs to go to a gym. I believe that he mistakenly believes that all adults have driver's licenses. I am highly offended.

They wipped joe bartolozzi's sd card now his mine craft world is gone L. Micro center and L guy working on the PC

So Be careful when you are ordering online.
I had bought a product that was taking along time pending, after the pending when I did bought it same day which was 4 days after the transaction then it was gone so I was Assuming I wasn't getting the product but, for them to turn around taking the transaction realizing they should had it took payment process that day in stead of days later and to update there system when I had bought the product. Then also put me in the Negative Transaction process also taking $$. Also I never received the product because after the head ache it returned back in 1 day which that was a great process. I have not yet got my refund despite how long it takes, When you return something same day you should get money back same day. Also how is there no number to contact the store and calling just random customer service? I won't be buying online again from here. Don't get me wrong in stores are great but online no go!

Bought my wife an early Christmas present a gaming laptop. With the protection plan. Within the first week when waking it up from sleep it would go into blue screen repair status. EVERY TIME brand new. We take it in. Service says it'll be up to about 3 weeks. Granite she uses it for her work. And here we are half way through week 4 and they just now got to it and are ordering parts that will take another week or so to arrive then another to repair who knows.
It's nice to buy laptops from them with their "protection plans" for almost $2,000 then 2 weeks later half to turn it in for repair for weeks and now months with barely any contact. No new laptop we purchased and were left sitting questioning why we continue to deal with these companies!
Thanks Microcenter

Bought a $300 motherboard that did not work. When I tried to return it the clerk tried to find any microscopic imperfections and wouldn't accept the return due to customer damage. 2 or 3 pins were bent which explains why it wouldn't work. After some microscopy I was able to get this to work.

Issue is that I will never trust Microcenter again with my builds. I build PCs a few times a year and have spent a small fortune at MicroCenter. They would know if they looked up my purchases. This is how they treat their loyal customers? I will be taking my business elsewhere after this.

Please save yourself the trouble and avoid MicroCenter they do everything in their power to not honor their return policy.

Do not buy things here. You cant return them. The 15 day returns are a joke. Nobody has that kind of time commitment. Two mothns ago they suckered me into buying a premium grade display $149 over online price that is not compatible with macbook laptop. Went in to the store with packaged product and receipt, asked for store credid and they would not honor the return. Stared looking at networking products, all on average 15% over retail market average.

Honestly some brick and mortar dinosaurs like this dont deserve to be supported.

Amazon to the rescue. I will line Besos' pockets in exchange for decent customer service.

I recently dropped my laptop off for a black screen. Two days later I contacted Micro Center via chat and was advised that my computer was ready. I was given my computer tried turning it on and still had a black screen. Another tech advised it's probably my motherboard and it would cost over $500 to put a new motherboard in. After doing some research the motherboard was less than $100. I then asked how much it would cost to remove the SSD Drive and was told $135. After watching YouTube on removing the SSD drive it took less than 5 minutes. They just rip consumers off.

I contacted HP for a laptop issue they suggest to take it to micro center since they are an authorized repair center (BIG MISTAKE) leave my laptop there, 2 weeks pass by and they never contacted me for anything went to the store they took very long to find my laptop then they told me that no one has even look at it NOT EVEN ONCE I was so mad with these people they are just lazy boys with no expertise at all very long wait times and looks like they do not know for sure what they are doing in the 25 minutes that I was there I saw and heard about 50% of the customer complaining about there repairs too, sales of equipment and parts is very good but the service and repair department is extremely bad and careless they really need a good manager there, with honesty I can verify what I am saying that department is a total mess and by the way I saw couple of German cockroaches on the wall I even told one of the workers there and they didn't care at all, I will continue sending my electronics to the manufacturer as before and never ever go back to service anything on micro center on Tustin CA. (please see my pictures for proof) Thanks. I hope this help other people and to put strict attention to this department.

Bought a PowerSpec G439 from here with a 2 year warranty right around a year ago. Have been getting an error saying "Over current have been detected on USB device! System will shut down to protect motherboard". I brought it in a week ago tomorrow, and it still" hasn't been assigned to a technician" is what I've been told. I've now been told twice they are going to email the manager to get an update, and they don't know when he works again. So much for their 48 hour repair service... I'll never buy from here again

I went to microcenter to get a water cooler for my i9 13th gen. When I arrived a sails rep came to help me, he knew what cpu I was looking to cool and recommended the Kraken X73. I double checked with him to make shure that it had the correct mounting hardware, he said it did. I bought it went home and it did not have the mounting hardware. I had to contact NZXT support to get the attachment which added an extra week to my buld. I wont go back to Micro Center ever again.

The best guy ever. Super knowledgeable and patient. He made sure to answer every question and show us the right stuff!

Don't expect good, honest service from anyone in the store unless they're getting commission for it. If you are not a computer expert, you will be paying the maximum amount of money in repairs, warranty coverage and actual hardware. Additionally, none of the cashiers have the energy to work in retail.

Read this if you stream and buy high end stuff.
** they will not value your time and will give attitude if you try to warranty your $2500+ equipment **
I usually shop here for all my tech stuff and streaming equipment,
My 2,600 dollar gaming pc started acting up and the graphics card is running too hot, I tried to get a replacement because I had my " 2 years extended warranty "
Which is a $250 worth of scam they wanted to take my pc in to check it then call me to come back again to tell me what they think,
I live two hours away and I work from home I can't be without a PC for couple of days,
When they sold me the pc and the warranty they said it's no questions asked replacement, which was a lie,
The service desk guy was talking to me with an attitude and kept saying " let me finish what I'm saying " when I wasn't even saying anything, that's not the attitude they give you when you're spending money there!.
I took my pc back i didn't leave it there because it's no convenient to me to make the drive again and again while they decide what to do.
Why do you sell the extended warranty as if it was no question asked replacement?
We have 3 accounts there with total of 10,000 dollars spent in 2021-2022.
I don't recommend buying anything from this store, take your business somewhere else if you going to spend as much money as I do on PCs and streaming stuff.
We have 3 gaming PC to upgrade soon I'm 100% not going to micro center to get my parts from, going to Best Buy at least the service department doesn't have an attitude and they value people time.

The Micro Center in Westminster, Illinois wanted to charge me $600 to replace my MacBook Pro Model A1502. The service guy stayed "it's because that model has an integrated battery. Well I took my Mac home, ordered a new battery for about $69 dollars and installed it myself. It only took me an hour.
I will never go back to Micro Center again.

Microcenter is intentionally selling bad pc parts. If you are doing a pc build watch out for their scam and try not to get all your parts from them. After bringing all the parts that we asked for, the employee gave us a card and said if we need help or have questions to call him but when the pc was put together and didnt work we called the number and found out its really their service center and of course they want you to bring it in for a fee after they sold a faulty part on purpose. So my solution was to take all the parts back instead for a refund and rebuy some from elsewhere and guess what? Now the new built pc works hmmm. It was a faulty part and they sell them from time to time so you will need their repair service next, which equals more money for them.

Very good store they have pc cases, the top of the line gpu's!, also CPU's, and etc and they have good builds! You can buy i wish i could rate it 11 stars

I am not a "computer" person. I just want my computer to work. If it doesn't work tell me how much it costs to fix it and lets get it done! I have been purchasing devices at Microcenter Duluth for many years for both my business and family. I always went back because of the service and knowledgeable staff. This time I was really disappointed. First I needed to get more storage added to my computer, they said it would take 24 to 48 hours and he would start working on it after his days off, which started tomorrow. After a week I went in to check on my computer and nothing had been done, the manager said we honeslty dropped the ball and we will give you 50% off on everything and have this back to you tomorrow if that is ok. I agreed. Two days later iy was ready, I went to pick up my computer and they notified me of another issue which I agreed to get fixed and agreed to the estimated cost. I stopped in to check a couple of times, some young man would say the person working on this is off today but he can get back to you when he is in again... move forward to today... many many many days later, is my computer done, let me check, yes it is. He gives me the price and it is a couple of hundred more than expected... I asked why and he said he didn't work on the computer and guess what - the person that did isn't here. The half-off on everything didn't occur but on one line item of the three that it should have been applied to. I paid and figured I will work it out later... I really need my computer back. I will say in the end the problem was fixed correctly it took four times longer than quoted and cost about 40% more than expected and I am fully trained to work at the service desk now. Whatever anyone says just say the person that worked on it isn't here and I didn't work on it so I don't know and move onto the next customer.

Reserved a Smart TV online upon conversation with the Micro center customer rep over phone. He assured this is brand new TV and I can reserve it by paying the amount on the website. When I went to pickup the TV at their Paterson, NJ which almost about 45 mins drive, store manager says if I need the TV I will have to pay extra $800. He said website has incorrect data and is maintained by their Corporate office. He can do nothing about it.

One piece of advice to the company. Be little professional and stick to your word. Never going to recommend them to any of my family & friends.

Twice I came here to purchase a lot of equipment for my company. The first time I was sold computers that didn't have WiFi. This was last year, 2021. I didn't think I had to specify the computer should have WiFi. I chalked this up to a mistake I made but we were not told that the computers did not have WiFi. The second time I purchased 7 computers and 3 monitors for each machine. Upsold on the machine in order to utilize 3 screens which wasn't necessary and the cables that came with the monitors did not fit the computer. After I had unboxed and set up every desk they proposed a full return. Corporate was absolutely no help. Fool me twice, as they say. Either way, terrible experience. If you have to shop here, make sure you ask every possible question.