MetroPCS

From Signal drops, flawed "5G" services, terrible customer service, data caps and internet throttling. This "service" doesnt deserve the light of day. I would NEVER recommend metro pcs to anyone. Even my worst enemy. Will be switching soon and will never look back. Just spent 20 minutes waiting for a "representative" just so I can see if I can get a closer phone tower for better signal but noone answers. Then again their service IS terrible so I wouldn't find it hard to imagine other users are probably on the same agenda as me. Do yourself a favor and dont use Metro or even CONSIDER getting it as a service. Big yikes.

My LG k 30 cellphone freezing up or turn on wait 30 minutes before checking my messages
Very slow wait for go app
Running out of data
If use it lot.
Battery go dead fast

I would give no stars, been paying this plan for years and now that my phone started to fail first they have me going back in Fort from the customer service line to the store for 2 days just to tell me that the plan doesn't cover the problem on the phone(they don't even know what's wrong with it)

Bad service, won't return money for new phone that doesn't work right. So I am out 310 dollars for nothing

I had a l. G. k 51 with metro p. C. s. By t-mobile i told them this phone was over heating it burn my face they didnt care about it i spoke with l, g, about it they didnt care so now i am taking legal action against metro p. C. s. By t-mobile i will never get a another phone with them again in 2017 i had a samsung note 5 and a tablet the tablet got stoled at the social security building downtown seattle wa and my phone too i went there to tell them i paid the 99.00 dollars to get another one never got it till this day nobody did anything but i am goiing to something about this its not fair that i had to deal with that and there still charging for this b. S. see you in court

I got a nord 200 last month and It updated, now it is a brick. I would like either my money returned or a new phone

I recently swapped from boost and I regret it. I visited a store in Hampton ga. Lovejoy. Right in front of Walmart to be exact. I got one of the free phones mostly because they didn't have a large selection even at full price. I was told if I kept the recite box everything and the phone unharmed I could return it. In 7days. The phone and service is horrible. The phone dose not support my mobile banking app. NFCU. As well as a few other app I had. I'm 60, my phone is very important to me. That day when I walked out of metro after I was told no there not one thing the lady could do. I really don't know if she even tried. I'm a American on American soul. She got on the phone with some one and as far as I know it could of been a personal conversation because she was not speaking English. I understand we have people from other countries however I'm American and I speak only English. Not knowing if she was helping or not I left. She had my no. But never called me back to offer any kind of help. I then called the metro 800 no. The store can't help online and online don't help the store. So it's all a lie. How can a company as big as metro not figure out how to help someone get a better phone and plan. Within 7, days of purchasing a phone and plan. They could of offered me a different free phone, I would of waited on one to come in. I was willing to pay the difference. But I am stuck with a phone I can hardly use. I have never liked metro. I would of never swapped however I lost my boost phone and thought I'd give metro. Ocs another try. Big mistake. And I'll be back with boost I. 30, days. The store clerk never once called
So I guess she was in. Personal call. She also has my receipt. I was so upset and seeing she was assisting others that came in I had no reason to even think she was helping. I could not understand what she said. She not once tried to call me. I left the store in tears.

I'm trying to cal metropcs customer service but it is clear these people do have a fake customer service. When you call and call and call most of your calls get blocked(hanged up) if you dial 611 according metropcs policy instruction that lead you to a page where you will ask to follow the instruction on the screen but their were no instruction to follow on the screen... 3rd attempt I did call some local metropcs stores for hel unfortunately I found myself dealing with crooked dishonest people either they hang up on you or ignored your call. It is a difficult situation wondering who is in charge of this company? Why they are screwing up and taking people s money and the big question is ': is this a real company or fake.

So I'm not sure why but MetroPCS seems to get a bad wrap. I have been with them for 8 years and have always a really good experience.
Customer service is sometimes a bit of a long wait but other than that they have always been very accommodating and made sure I'm satisfied.
I very much like MetroPCS and recommend them highly.
Their plans and pricing are better than most and I always have service.

I got a really great deal on a new prepaid plan and smartphone from metro pcs when I switched to them. Walked out of the store only $48 less with a new phone. However I was surprised to see that they were charging me over 18 dollars in additional "fees" on my $30 prepaid plan. I called their customer service department- (calling their customer service department is nearly impossible since they manipulate you to use their online customer service site for everything from payments to questions-!). When I finally found their customer care number and called it, I was told, "You do have the$30 plan but you have add ons of insurance and video voicemail. I said I don't need those any longer but they continue to add them on to my monthly $30 charge. So my monthly bill is coming out to $48.84. They are refusing to take the additional charges off my bill.

I would never recommend Metro for high-speed service or Customer Service, they apparently don't care if they keep a long time customer or not so my business will go to another company that may show loyalty to a customer of 15 yrs. I know why they want the payment before the service, because if it were the other way around nobody would want to pay their bill. This would be a flag for me to stay away since now there are quite a few other companies out there that offer the same perks and same if not lower rates. I had a bad month with them this last month and all they offered was a $5 credit for service, and showed me how they reward a customer that has stayed even after other companies have offered more and better for less. Their lack gratitude is why I will not be staying any longer for substandard service.

I DONT KNOW WHY I SWITCHED MY PHONE SERVICE TO METRO THEY ARE HORRIBLE ONLY HAD THEM 2 MONTHS, THEY NEED MORE TRAINING, I FEEL LIKE THEY TARGETED ME, I WILL NET RECOMMEND ANYONE TO METRO PCS

I have been with Metro PCS for a little over 2 years now. If I could give them 0 stars I would. The phones that they sell are defective and they do not live up to their 1 year warranty and always find a reason to void it and make you buy a new phone. I just bought a new phone a couple of months ago and now it doesn't work. Took it into the store and the employee says that it's the internal battery but says that they can't replace my phone because they are saying it has a scratch on the back but my phone stays in a phone case. They are a very big ripoff company and need to be shut down. Will be going somewhere else

I have been a long time customer of Metropcs. And have been mostly happy till now. A couple days ago I woke to find no service on my phone. I had to use WiFi calling to even contact service because they have no email option. Finally got someone after sitting on hold and she told me they were servicing the tower and I would have service within 12 hrs. She gave my account a $5 credit for loss of service. Over 12 hrs later still no service and I was having issues with 3 other of my 5 lines. I called back the next day (still no service) and waited on hold another 30 minutes (not the 30 second the computer voice says). It took 3 more long waits on hold (my call kept getting dropped once I finally was connected to an agent) to be told that they were still working on the towers and they would credit our account $8 for the service lost. I was under the impression that it would be $8 per affected line. Which honestly I thought was low for what they did. We had no heads up that our service would be cut
Off for 2 days. I told the agent that I was not ok with just an $8 credit, my time alone (probably 3 hrs of total time spent on hold and talking to them) was worth more than $8. She sent a claim to corporate to see if they would at least credit the $8 per line I was promised. I see today they closed my ticket and have only credited $8 total. I'm so disappointed in this service right now. Great way to treat a loyal long time customer. They also really need an email option so busy people don't have to spend their whole life on hold when having issues.

I've been with them for years. One thing is consistent: Their website interface sucks. That aside, everything else is good. T-Mobile coverage covers even more than they used to. When you work hard enough to talk to a human, they're from India but they have scripts and training to make sure good protocols are followed. Bottom line, if you don't care about the web portal crap, then MetroPCS can be one of the best carriers around. I started with them because they were the most reasonably priced, but I've stayed with them because they meld that with a consistently excellent technical backend.

Customer service gives you false information tells you you got upgrade and you can't gives you false promises take your money put you on hold keeps you on hold hangs up on you doesn't return the call and then call you a liar that's MetroPCS is services completely unprofessional on satisfying I will not recommend them to my worst enemy

My child went to MetroPCS location in Hawthorne shopping center in Baltimore Maryland ******* to pay my monthly cellphone bill and she was told that she had to pay for coming into the store to pay the bill I've been paying my cellphone bill for more than a year at different locations and NEVER was I charged with a fee for coming into the store to pay my cellphone bill it's CRAZY and I believe it's a scam my cellphone bill was 67.00 my child had a total of 72.00 which the store guy took it all I called the store and told him that I was filing a complaint he then started calling me non stop harassing me I never picked up and I'll keep the proof as well I've filled a complaint against MetroPCS and this location so it could be retaliation this phone company is TERRIBLE! The bad reviews are true...

I never have service on my cell phone. I switched from AT&T paying $160 a month for 2 phones. I now pay $100 so I can't complain about that but Metros service is terrible my phone never works and I need my phone to work at all times. I just may switch back to AT&T bc I never had any issues with my internet working at all. If you're looking for cheaper metro is good for that but the service is trash…. Don't switch!

ITS AUG 09,2021. ON AUG 08,2021 I WENT FROM CRICKET WIRELESS TO METROPCS. THAT SAME DAY MY PHONE WAS SUPPOSE TO BE TURNED ON IT NEVER WORKED. I CANT CALL ANYONE OR RECEIVE ANY CALLS. I WENT BACK TO THE STORE TO GET THIS ISSUE FIXED AND STILL 2 DAYS LATER... NO SERVICE AND THEY Can't fix this problem but they got my money but I have no service... BOTTOM LINE... DONT EVER GO TO THIS UNPROFESSIONAL COMPANY ITS NOT WORTH YOUR SANITY... TRUST ME