MetroPCS

So today I paid my bill even though I have had no phone signal for days now. I finally go to the store and the representative made a call, the outcome of that call was I would have full service within a hour. 1 hour and a half go by and still no service. I go back to the store and they are saying my phone is defected and I will have to pay $22 to get my phone switched to a new phone and I wouldn't be able to get the phone for about 5 days. Why do I have to pay for a phone that was defected when I purchased it and it was no area on my end. They refused to help me and I am out of $56 for my phone bill. I will not recommend this service to anyone and I am completely out of a phone

I have been to 6 stores and they do not honor the website offers. I have to call customer service and get them on the line to help the service people understand the programs. If is was not for my carrier having 3g and parent company issues, I would stay. US Cellular is not an option since it is available in so few states and they charge 150.00 for 2 phones. So not impressed. I had to tell them which phones are free and that set up is free to get the phones. They still want to charge me and customer service says they should not but can't do the program over the phone. So what gives?

I have been with metro PC for 4years. I have no complaints about my cellphone service. But I do have a complaint about their selling a charge cord and plug separately. $25 for each part. The cord is a joke. You can pick your phone up and it falls out. Its positional. So good luck charging your phone. Ironically, it looks like better quality than the orginal charger, but is a way for metro PC to RIP you off. $50 for a replacement charger that falls out of the cellphone. Don't buy REPLACEMENT products at metro PC

My sister recommended metro, but sense then I have determined it to be the worst cell phone company ever. I have purchased phones from them that are poor quality. I have people calling me and can't reach, or goes straight to voicemail. The service is terrible. The cell phones they sell are expensive and poor quality. I went to a distribution store to replace phone, never got a phone call. Took a trip twice to Tampa and got no results, only got sold another poor quality phone. Plus you can't call the store directly, the number directs you to a call center You would think after so many about a phone brand that they would stop selling that brand. I have also concluded that metro is a fraudulent company.

I switched to Metro after dumping Verizon due to crappy network and service. Big mistake. Some friends who were on Metro seemed pleased with their service, so why not. Anything had to be better than Verizon network, right. Wrong. Most days I have 1 signal bar, and the Metro apps DO NOT WORK. Every time wifi calling and Metro registry pops up for me to 'verify' it crashes. And no actual support. Hard pass. As soon as my 30 days are up I'm switching.

When I purchased the plan at T Mobile, the guy at the store said on autopay you pay 20.00,1st month 25.00,2 months in and it's still 25.00. Liars. Now they are telling me after 3rd month it goes to 20.00. They are full of no it.

I have been a MetroPCS customer this time for about a year. I liked the idea of 5G service. For six months now, I've had trouble with my internet connection. There are times when my internet connection will quit working five and six times a day. The only thing that helps is continuously restarting my phone. I've been on the phone twice with customer service in the last ten days. Never the same answer. The first representative said that she put in a detailed help ticket. The second one said that the first representative did not. I really don't know what to believe. I've went through all of the troubleshooting with them, to no avail. It doesn't make any difference if it's the first or 15th day after plan renewal. In other words, it's not from throttling from using too much data (it is unlimited, but I realize that it can slow down after so many gigs of data usage). I have insurance on the phone, and they've not mentioned replacing it. Very frustrating.

I have been with Metro for a couple years now and here a couple months ago we went through a horrible ordeal in Louisiana with hurricane Ida and my phone would not stay charged and so rather than go through all the Rick and Aurora of sending your phone in paying $60 for your return. Don't know why you paid for insurance when it you can't use the damn insurance. Anyway I wanted to just go ahead and switch my SIM card out of the phone that I purchased through their store by the way to another phone that I purchased through their store and they wanted to charge me $21 just to take a SIM card out of one of their phones and put it into another one of their phones so I wonder how many $21 they get in a day's time as well. Then I learned today that if you go into a MetroPCS store and pay your bill they charge you an extra $4 so you think about it how many $4 a day do they collect just from someone walking into their store to be responsible and pay their bill they going to charge them an extra $4 for that. Don't know about you but I think that's robbing your customer wonder whose pocket it goes in. When you call and you need something done very rude very rude. I live right by the towers and I can go down the road a mile and my phone will buffer and buffer and buffer and buffer and buffer forever then it'll get service and then a little further down no service and if I go into the next town I'm not getting service. No matter where I'm at and their phones are crappy. Would I recommend MetroPCS to anyone absolutely not number one for the mere fact that they put no value whatsoever on their customers and guess what if it wouldn't be for their customers they wouldn't be in business. As you can see on receipt they call it a convenience fee. Sorry I had to laugh obviously they don't know what the definition of convenience is because convenience would be paying your bill in the comforts of your own home that would be convenient getting in your vehicle and driving down the road is not convenient they got it twisted.

I purchased a phone the afternoon of 10-26-21. Returned it soon as they opened on 10-27-21 because it didn't work. The clerk credited me for the phone and accessories. Said I would have to call customer service to be credited for the month of service since I never used it. The first customer service rep was in Mexico. She said a credit was issued and should be on my account in 3 days. I called 3 more times, African customer service reps. They assured me the credit was issued. As of 11-12-21 no credit issued. I had Capital One dispute the charge. Metro replied it's a valid charge and they refuse to issue credit. Apparently they figured the month of service will expire on 11-27-21, so why should they issue credit and lose $50? Had the credit been issued, I would have purchased and iPhone 13, so they lost a sale and a few years of service! I would highly recommend that everyone stay clear of Metro-T-Mobile and go to Spectrum Mobile for honesty, reliability, best prices and service. Their customer service reps are honest, helpful and resolves anything you need to your satisfaction

First of all they tell me that they can Port my number over they tell me it's going to take 30 minutes so I wait the phone comes back on I believe I've got my new number I send out a massive or my old number so now the mass of text tell everybody hey I got the old number back LOL they text me back no no you still with the number nice I've lost a lot of money losing this number they have told me twice that they imported the number over and when you call them back the same day to get it fixed they tell you someone else has the number yes it was a sign of someone else may I was assigned to me this is ridiculous I mean the only reason I have a T-Mobile phone right now it has been nothing but a frustration nothing but repeats nothing but oh we haven't fixed for you it's fixed for you and it hasn't been three days of BS and now they tell me that T-Mobile has the number and they cannot do anything about it because someone else has been given the number they gave it to me I mean yes it's supposed to be in service because you didn't change it over correctly. This was my business number I mean this is cost me money it has cost me time and it has cost me serious frustration or the company who has no desire to do their job and makes promises that they cannot follow through on

Advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.

I wanted a $99 Samsung A52 and $25/. Mo Unlimited 5G:
$25/mo UNLIMITED 5G With a FREE Samsung A32 (WHEN YOU TRADE IN AN ELIGIBLE PHONE)

Everything they say is a LIE:
"Oh the phone is actually $500"
"Oh if you don't have ID then it's $250 to start the service at $40/ mo"
"Oh your current carrier gave you a lower rating so it will be $350 Plus your Iphone 13."

I swear this service always have a failed signal and always dropping calls to appease to the priority of t-mobile and sprint. Even though customers pay the same prices as the others, but yet they constantly downgrade your data plan and lower your coverage to benefit others. So i advice to either go with a the main one or just change companies. Save money and time.

They are the worst. Bought the phone about a year ago. Can't download anything. It keeps telling me not available in my country. THEY SUCK,.!

Dropped calls, more often calls and messages that never arrived. Slow internet. Such a joke. Only when I started using other providers, even those that run over T-Mobile did I realize what I was missing. I thought 2 Gig in data and 12 Gig in WiFi was about what I used. I run 100+ Gig a month unlimited now without even breathing hard. Amazing what you can do with a real cellular service.

I've dealt with 3 different Metro stores and received the same terrible service. The staff is nice until you decline to buy their overpriced cell phone accessories. Then they become bullies with threats that Metro won't honor phone warranties unless you buy a low quality case and screen protector for $40. The wall charger for my phone was missing from the box. They found it in the store after I left but refused to mail it to me even though their employee removed it and other items from the box for no reason. Pricing changes depending on which employee you talk to. If my grandfathered rate wasn't so low, I would switch to a cell phone company with better customer service.

When you advertise unlimited that's what it should be not even close first time you use your hotspot that'll be it for your 4 G you no longer have that for the rest of the month you'll be dropped down 2 G so how can you call that Unlimited I've had a problem with your service from day one every single month is something new one month nobody can hear me the next month I can't text anybody the next month you have me on Trump Tower in India I've got to just keep me connected to the pink hour closest to my house you people are absolutely ridiculous the worst service ever

If I could give 0 stars I would. Got scammed out of $443.42 by a seller with a lease contract that wasn't properly explained to me. I was only supposed to make 4 payments but they're making me do 11. Make sure if you're getting a phone for the first time to take someone with you that won't allow this to happen to you or read up on it before you go to understand all the fine prints some of these sellers aren't going to tell you these things.

When I went and updated my phone and bought a new one, they had a phone that was available in 5G. I got the phone but, for the past 2 months I had nothing but problems.

The network keeps disappearing and reappearing at the most inconvenient times. My calls get dropped at a daily occurrence. I can't send out text messages because the network would disappear. At times when I try to order a ride, the signal drops and I become stranded with no cell coverage.

It is very odd on how I cannot call or send texts on WiFi anymore. This plan is a big SCAM and you will get ripped off. You are paying more to have a broken plan. I regret switching to 5G. It is clear that they don't test their products before releasing it to their customers.

I will be also filing a report to the FTC about this because, it is unethical to rip customers off and lie to them. Pick a different carrier and make sure their products work.