MetroMile

This company is absolutely NOT worth the lower rates. I have been treated so poorly, I am considering suing them for retraumatizing my event and leaving me without a rental, a functional car, and coverage for a back injury I sustained while hitting a deer.

Yes, I hit a deer that was in the middle of the express way. I safely controlled the car and did not even total my car. Since the incident, it has been two weeks that they have had my case "under investigation." I was so upset when I called them later that evening, traumatized post incident and messed up the time I hit the deer. They required me to take 3 recorded statements in which they drilled me for the details over and over again. They called my friend who was in the car and asked her personal details like her birthday and facebook name.

At this point I have called several times in the last few days and my claim representative tells the woman on the phone "he can't speak with you, he has given your claim to someone else." I asked for that person to call me by today and I just called and "he is unavailable and will contact you next week."

These people are HORRIBLE - DO NOT USE THEM. They literally have done nothing for me and I pay them a premium every month.

Someone hit parked my car (and 3 others) full speed last week, while it was parked outside my apartment building. When my neighbor told me what happened, I could see my car was likely destroyed.

Very long story short, I filed a claim with metromile and also with the insurance carrier on the card the police got from the person who rammed into my car. My car was towed to a shop that night. After a few days, I heard back once from the adjuster of my company, who told me they were looking at it. I asked about the other insurance, and she told me she wasn't sure, as there were some "issues" with it.

A few days after (good luck trying to get anyone in any department to answer the phone!) I heard from someone in the total loss department, telling me my car was deemed totaled. I as given a rate based on "fair market value," minue the amount of damages to the car (say WHAT?!) and my deductible. When I asked the total loss rep about abrogation, where the other company should pay part or all of it, as well as my deductible, he told me he wasn't sure. I couldn't get straight answers about the $ or claim, but he made sure to tell me my car was being held for another week, and they'd stop paying for storage after that. Since then, I've been trying for days (literally on phone for hours with music at times) to reach my claims adjuster, Sean, the total loss rep, and anyone who might be able to answer questions about the other company and the fees charged to me which I shouldn't have to pay. Not a single person has gotten back to me, let alone answered the phone. What a joke! As if losing my perfectly good car because some drunken idiot destroyed it while it was parked isn't stressful enough! They have not made thie whole process easy at all, and I want answers about theclaim! I was told it's considered a "no fault" (um, really?!) accident, so that means I can't go after the other insurance company or the guy who destroyed my property for damages or $. Top it off, metromile charged me for the mileage from my neighborhood to the car shop across town--while it was being towed! I can't wait to cancel my insurance with them (I was so happy after just switching to them last month, too!). I will make sure they DO NOT charge me for the pulse--I will make sure i get it and send it back, and I will make sure I get answers and $ back from someone for the money they have deducted from me, as well as the $ they charged me for the mileage of the tow. And they better not think of charging me a full month for the insurance this month.

Moral: Don't ever get into an accident or god forbid someone destroy your parked vehicle while you are away from it, because metromile sure does not come through when the going gets tough! In fact--just STAY AWAY from them altogether!

My car was in an accident within the first month of owning. I made 1 insurance payment before then. I canceled the the premium after the accident and they took my car as a total loss. They charged 100$ for their device when they have it in the totaled car at their lot... Months later... And I have yet to receive my 1000$ deductable when the other party claimed fault... this company is a joke and everyone should stay away! I wouldn't suggest to my enemies...

In no way, shape, or form can I ever in good conscience leave this company a good review.

I've been with metromile for over a year now and I can say they are not worth the cheaper price no matter what they may tell you, it's cut rate service from a very new insurance company.

I filed a claim last year for someone hitting my vehicle outside the front door of a business that had cameras outside. After doing all the leg work myself; tried to get the local police to retrieve footage, called the companies' 3rd party security and tried to get them to release footage, etc. with zero help and follow-up at all from Metromile. They were of so little assistance that I just left the damage on the vehicle and had to take care of it on my own, and the attitude was very much that they were not looking to pay out a dime unless they would be legally obligated to based on hours of time already spent plus hours or days more of me working 100% on my own to "prove" it, seems like a "sit and wait for it to go away" strategy.

At this point I've been waiting over two months for them to resolve a different claim in which I purchased a brand new car, and had a lady hit me and total it the next day, then claimed she wasn't at fault so my own insurance company had to get involved...

The vehicle was an obvious total loss and the shop estimated more than 50% of the value and suspension/frame damage to the new car which pose SERIOUS safety concerns.

1. Their adjuster did not show up for weeks after the accident, subsequently recommended further diagnostics of the vehicle by the dealer, who also confirmed the diagnosis by the shop weeks later.

2. They waited another week after declaring the vehicle a total loss and are tried to go back on the payout, stating that they are being charged fees by the repair shop, which they themselves incurred by taking such an excruciatingly long time to respond to the claim and requesting the vehicle be sent for further testing at the dealer.

3. They tried to argue that they shouldn't have to pay the fees and that the cost to repair the vehicle, while still about 55% of the value, is too low to be a total loss regardless of suspension and frame damage safety issues, which would mean waiting 8-12 more weeks to fix the brand new vehicle all the while keeping up payments and insurance on the brand new vehicle that had been driven a total of 20 miles.

4. Another week or two later, after numerous attempts from my attourney to contact them, I was again informed it was a total loss and confirmed finally, and if not for legal counsel retained for other reasons regarding this accident, I can only imagine the torture to get this resolved, not to mention I cannot walk or work for months due to an injury from this same accident.

As far as I'm aware it is illegal for an insurance company to make a settlement declaration then take It back but I could be wrong.

Bottom line is bad business all around, and a perfect example of an insurance company crapping all over their customers by pretending to be great and having a good price, but looking for a way to screw you when you need them, maybe it's not as blatant an purposeful, but it sure does seem like it.

*years of experience working with insurance adjusters in the field of construction and home renovation and dealing with my own automobile claims for misc. Stuff over the last 10 years (some at fault, some not) and I can say this is by far a different experience across the board.

I've been a customer for about two weeks. The customer service is wonderful, but I'm changing back to AAA. I seldom drive and haven't driven since driving around the block to make a connection. I got an email today saying that they haven't received a signal from me and to plug and unplug the device to make sure it was working. This entails getting upside-down and lots of swearing. They will be charging me for 30 miles a day if I don't reactivate my device. It is way too much trouble to be worried about driving my car to keep my Metromile device happy.

I am a new customer with Metro Mile. I was dissatisfied with AARP hart ford for several reasons, not related to claims. So I contacted Metro Mile. Fast easy and I am saving more than half of what paid with AARP Harford. I also like the fact that they area new company, with the backing of some larger companies. It is refreshing to see something new, that really saves you money. No pressure sales. Several fiends have switched to MM since they saw my savings.

Metromile is a company that I hope does really well and becomes successful. I have downloaded the app and I only drive about 5000 miles per year as I live in a city. My high insurance is probably subsidzing those who drive more than ******* miles per year which is not fair. Metromile will fix this and finally I can get lower priced insurance despite having a more expensive car I rarely drive. I am surprised that big insurance companies have not done this yet but maybe they didn't even want to bother with this as they make money anyways.