MetroReviews 59

If you've purchased watermelon from the Markham Road & Eglinton Avenue Metro as of June 10th you were over-charged. The hanging price on the box is $12.99 but the register price is charging $14.99. Brought it to their attention on June 10th, not sure if it has been changed. Was told by the Manager, Manu, the Scanner Price Accuracy Code does not apply as shelf price and a hanging price (sign hanging on the watermelon box) are not the same.

First of all, I regret giving your store a 1 star. I have been doing my groceries at your store for over 20 years.
Today I went for a few groceries to what I expected was my favourite store. When I got to the cashier I checked out and used my debit card to swipe... not realising it, it did not go through so I swiped it again. The cashier yelled at me telling me to insert my card... I told her I was deaf and told her she needed to relax. I was very embarrassed and walked out in disgust She caught me totally by surprise and did not catch her name. She was a tall cashier with large features and long gray hair. Needless to say if I ever have to go to her check out again, I will simply leave my grocery basket aside and walk out.
I have never been so humiliated in my life.

Opted for the 3 month free delivery option. Next order they were trying to charge me $12+ for delivery by Instacart. I gave them feedback and received no response. I cancelled my order.
Don't trust these liars.

CANCELLED MY ORDER AT LAST MINUTE WITH NO EXPLANATION. DID NOT CALL OR ANYTHING. TRIED CALLING CUSTOMER SERVICE JUST TO BE GIVEN A MULTIPLE PHONE NUMBERS WITH NO EXPLANATION

This was my second online order with metro and my last. This order...my online total was $74 but I was charged 145. I would think a different of this size would get flagged but no. I had ordered the seafood boils advertised in the flyer 600g average 13.21. I orded 3. However I was given 3 seafood boil@ $30 each when I question this I was told that they only offer them in bigger sizes. In other words the size in the flyer was falsely advertised ie show a small one that isn't available and sell them larger ones for more. Isn't that illegal?

I bought 6 pkg of Broccoli on Sunday May 5 from the Metro at Parkway Mall. My daughter had already cooked 2. She decided the cook another 2. As she opened the wrapp.2 small cochroaches came out. Thankful she was able to catch & kill them. The remaing 2 I took back the next day and made a complaint. The sales person said it's not their fault its the manufacturer as they come from wrapped from the manufacturer. Each Broccoli was $1.99 each. I bought 6. We threw away the 2 that was cooked along with the other 2 that had the roaches. The other 2 that was not opened.I returned and the sales person gave me only $3. Mind u I bought 6 at $1.99 each. I looked at him and said "really? Then he said ok how about $7. I payed $12 for 6. He took back the 2 I returned in the pkg.am sure he did not destroy them. He obviously put them back so someone can purchase it. The next time they have Broccoli wrapped I will take a pic of the manufacturer sticker on the wrapper and reach out to them. Dont want the rest of the " but it's to let them know what happened. Nasty, Gross 😝Unprofessional! I always purchased my Broccoli from Costco. It's frozen its in a bag.only takes 2 min to steam.Metro even though it's not your fault. This is not professional nor is it right. Nasty Nasty Nasty Grossssssssss. This is Canada not a 3rd world country.

Are you kidding me? The metro near me used to be open 24 hours a day until Covid. I understand that Covid changed a lot of things but now, this place is closed at 10:00 PM on a Friday night. Are you kidding me? What kind of service is this? I will answer that: it's no service. Maybe it's time to find another place because this place does not serve the public anymore

Too many arrogant workers...ask a broad an aisle direction and she ignored my first two requests. The store should shut out these unionized SOBs! Go to No Frills on Island Rd instead.

Worst attitude from manager I have ever encountered. Would not take vouchers from The Grocery Foundation that had Metro logo on them. I showed several pieces of ID and still. I think they did not want to do the extra work on there end. Pathetic. Sorry to interrupt you eating a ham sandwich manager.
Also, the highest food prices across Ontario. Waste of time and money. Avoid...avoid...avoid.
Commissioners/Wellington Location in London

So... I have been ordering groceries from Metro. Since it was going well I decided to buy a membership. This was on December 18th. Apparently I click something to say I do not want e-mails. I needed to update my pass word, but I cannot get the e-mail, to reset, the password, because of what I clicked. Seems like something that should be resolved easily right? I have called on-line support. Each time they say...oh there is a block on your account, I need you permission to reset it. So I give my permission. They say...so you will have to wait a week. Check you e-mail, spam folder. You should receive it in a week. So I wait...nothing. I have given my permission at least 6 times to take the block off. This has been going on for 2 month. I paid a 129.00 for grocery delivery for a year...and I have not been able to use. It! DO NOT BY A MEMBERSHIP FROM METRO. YOU WILL LOSE YOUR MONEY.
Here is the kicker...I get all the advertising e-mails.

Metro, at 3090 Bathurst Street, had their plain clothes security Indian looking guy, racially profiled me for weeks and last night I reached my limit and confronted him and let him know that I knew who he was and that I was recording him for weeks, he just said "yeah?", dropped his fake shopping meat back in the freezer and disappeared….the night before, I watched him the night before and watched him put his fake shopping in his hold up buggy by customer service leaving meat, juice and milk more than two hours out the fridge, and not in accordance with health Canada regulations, just so he can stalk and follow black people only, while the white people walking off with stuff in the boobs, crotch and pockets, but they too busy harassing black people. Shopping while black, well I took my business elsewhere and walked out because I would never shop there again, nor would I ever give them another dime, after spending $2500 monthly there and minding my own business, I still can't shop in peace, we'll the night before, he did the same thing so I turned it around on him, by turning around and following up down every isle to see how he liked it, looks like he was uncomfortable 😳, well sir, that's how it feels. I have my recordings, and I intend to file a human rights complaint. Bunch of losers discriminating, kept watching, didn't see him, not once, followed the white people, well now that I have him picture and recording, I let every black person I know share it, complete idiot!

Today, Dec 19/2023, I visited the Metro in Newmarket to purchase gingerbread cookies for a friend. Upon observing the cookies, I noticed they were smaller than expected, with no size information provided. When politely inquiring about their return policy at the cash register, the cashier (Anna) responded disrespectfully. Instead of a straightforward yes or no, she questioned my purchase, asking, "If you want to return, why are you buying?" and then she suggested I should take a picture for my friend before buying.
I clarified that I was uncertain about the size and, without opening the box, asked if it was returnable. Rudely and coldly, Anna then stated that if I didn't open it and had a receipt, a return was possible. Her attitude was disheartening.
Upon expressing my dissatisfaction as I left, Anna directed me to her manager, a man she had been chatting with. When I explained the situation, Anna repeatedly interrupted, attempting to justify herself. Despite my polite inquiry, the manager, rather than resolving the issue or apologizing, expressed discomfort with customers having such discussions. Unfortunately, he was unhelpful, and it seemed Anna was confident that the manager would support her regardless of her behavior.

Delivery was 1h late. 2 basic products missing (of 20 ordered). Produce was really not ripe, inedible. Price, ok. Communication ok. First order placed due to metro offered incentive. Will think hard of another order.

Father fell in store due to crumpled carpet in entrance. No offer of help from store, no ambulance called. Staff said they tried to get management to fix, but nothing.

The worse grocery store!You can't take their shopping carts with your grocery items inside the carts to your car in that big and far away parking lot that's far away! At Metro, and at self service area They don't give you bags to put your grocery items in them to carry the grocery to the car! And you can't park the car close to the store because it's fire route!So what your customers should do than? How they supposed to carry their heavy groceries to their cars? On their heads?! Tell me how?! You don't let us take your carts to our cars and you don't give us plastic or any kind of bags, absolutely nothing, zero! Than they yell at us and treat us like $#*! and they harass customers at the door of this Metro store!

My grandma went to metro for a sale (chicken) once she got there, there was no meat out, so she waits at the butchers area for 30 minutes waiting and someone finally comes out, they wondered around looking for someone and finally they found a guy. He said he could get the chicken for her but he had to skin it. Why say the sale is open if the chicken isn't even ready to be sold.
So after she's got her chicken she sees a sale for bacon so she grabs some and once it's scanned it says it's not for sale, so the lady says u need to go to customer service for a rain check. She goes to customer service and someone calls the manager, he doesn't answer, calls again, no answer. Awhile later he calls back and finally shows up. He tells her that the bacon sale sign was pushed over and it wasn't for the bacon she grabbed, so she gets the bacon thats for sale and it shows up not on sale too, she goes back to the manager and finally, almost 2 hours later, she gets the bacon for free. Terrible terrible customer service. Do better metro!

The metro on Chemong street in Peterborough is disgusting he rude should be fired he treat special need women disgusting and there two other one a cart boy and a blonde lady. If they don't one certain people to being in bags and than bring back plastic bag. I will really like to see these three people learn how to deal with special needs people as all three is disgusting human being

I don't like metro they seem very dirty and expensive I like classier markets like remark or farm boy from London not... And the service from staff at remark is so nice.! Thank you!

There is a contest with Metro stores that expires August 2,2023, Add a Little More Fun with Irresistibles and Selection. You are supposed to get a separate receipt that provides a code that allows one to enter if you buy at least 2 of the products listed before. I was eligible for an entry form. Today I asked for one and was told that it does not always print out and he could not do anything about it. How about contacting higher up at the store? I noticed that this person was working previously at Customer Service in the store. He should be fired. Someone that allows things to stay broken should not be kept around. I actually am owed 2 contest entry forms. The other was with a cashier that I did not know that I did not receive the entry form until I left the store. She also previously did not put through the Airmiles Card. I was allowed 15 Air Mile Points and finally got them in the store. That was a few days ago. I did not have the time or desire to try to argue the point with someone else. I am a retired disabled senior who has gone to that store, 425 Bloor Street West, Bloor & Spadina over 25 years. I would contact Metro electronically but I did not find anywhere to do this on a Metro (English) store website.