Metro

I have been shopping at Metro for decades and love the store and the products. But the last little while it has come to my attention how some of the cashiers are very unfriendly, some have a scowl on their face and look miserable. It is unpleasant to come in contact with such people. Just wanted to inform the management of this fact. Thank you (re: Metro in Guelph)

I waited at least 10 minutes at the deli counter and made eye contact with at least 3 employees. All of them ignored me until an employee from another area of the store asked them how long they were going to ignore me.

I have a metro ap. It was linked to airmiles. I think it was a stupid idea. Went to metro, product on sale, on metro via airmiles. Won't work.
Why do you need a metro app if you still need to be log in to airmiles.
My 3 experiences at metro have been horable.

Food basics is owned by metro. I went to get my mom a Mother's Day gift card and one of the employees scanned one card, as the one I picked up wasn't scanning and the employee gave me back the wrong card. As I went to return the card the lady accused me of stealing. I asked to speak to the manager and check the cameras proving I purchased the card.

The manager checked the cameras and told the same racist lady where the card I purchased was. She slammed the card on the counter, no apology and mentioned how would I know you're not a thief?

Well because I told you I wasn't. Assuming I am a thief based on my race isn't racist and disgusting, while the manager stood there and said nothing. I am disgusted at the human rights violation I endured today and urge people not to body food basics in Ajax on Wesley road and magil!

STAY AWAY FROM METRO.CA GROCERY DELIVERY! THEY DONT BOTHER TO FIND THE RIGHT STUFF. JUST IN A HURRY AND MISS MANY ITEMS WHICH THEY SAY WAS DELIVERED!

Placed my order, on delivery day waited 30 min after my time slot was expired and didn't receive a call or the delivery.
I called costumer service and they checked with the driver and he said no one was at the residence so he left. After further investigation with transport department they found out he was lying. So they apologized and said someone will call you in a hour to figure it out. A hour later I get a call from the driver. I said I was just down the street filling up fuel, I'll be there in 5 min. The driver said ok.
I get back home and the driver took off without even a phone call. Wasted literally the whole day!
I called 4 days in a row to speak to a manager or supervisor and I have yet still not heard a response or e-mail. Absolute worst service and lack of courtesy I have ever experienced for grocery shopping on line. I will never recommend metro.ca to anyone

Late deliveries.
Cancelled deliveries.
Ordered tomato sauce and they didn't send it even though I allowed substitutions.
Complained about this and they sent me a promo code which didn't even work.
Let them know about the promo code and they haven't responded.
It's been weeks.
Terrible service and terrible customer service.

A week ago, I purchased Compliments Brand 2L soft drink at $1.15. I went in today to get another bottle or two. They had a so-called "sale" on...two bottles for $3.00 or one for $1.99. You are either forced to purchase more to get a "deal" or spend a lot more just to get one. The "deal" price still hiked each bottle up 30% from a week ago, or if you only wanted one, it was a whopping 82% markup. This is just a small example of the wool that they're trying to pull over our eyes. It's "take the deal, spend more money or else you're going to be penalized". Absolutely disgusting how you're taking advantage of customers.

Having used the delivery service for the better part of a year, the quality of everything but the drivers has continued to decline. Despite insisting on no substitutions, the store consistently substitutes products—sometimes, from completely unrelated categories. When I called the customer service centre, an agent sheepishly informed me that stores were instructed to substitute products regardless of the customers chosen preference. It seems they are intent on making you purchase something, even if it is completely unrelated. I once ordered isopropyl alcohol and they sent me compress bandages.

The final straw was my last order. All the perishable food was spoiled. The pita bread was so obvious because of the clear packaging. Fuzzy, green mould patches all over ever piece of bread. Painfully obvious, yet, they sent it anyway.

I made three attempts to rectify the situation through their preferred channels but have been ghosted now for more than two months. They simply refuse to return my calls, emails, or respond to requests made through their site.

I will never again do business with this company and have informed my credit card's fraud department. I may, in the end, consider investigating legal action, especially, considering this is likely a systemic issue (if not official policy) and could possibly end up meriting class-action status on any potential litigation.

My husband and I have used our local Metro store for about five years because of its convenience, being situated just across the road from where we live. However, it always appears that we are under over-zealous scrutiny from security and staff each time we visit. We have no idea why…we spend a lot of money each time we shop and certainly don't act in a suspicious manner. Perhaps it's because we are a mixed-race couple, maybe dress too casually or are considered scruffy, too fat, too old, or a combination of biases? I understand a rise in the cost of grocery items correlates to a rise in shoplifting, but seriously, enough is enough already.
We have experienced a plethora of odd incidents relating to staff following us, scrutiny from till operatives as we walk down each aisle and staff has literally breathed down our necks at the self-checkout, even when putting on my gloves after paying. Although we have joked about this problem, the realization that this does not happen elsewhere has clinched the decision to call it quits and not visit the store again. I believe it's better to have some self-respect and not allow retail employees to treat you in this manner… so Metro at 221 Lloyd Manor Rd, Etobicoke can go and do one…maybe hassle someone else with their "isms" for a change.

MY grocery order was scheduled for Dec. 31st 12-2 pm I called at 4:00 asking for a delivery update. They said no one was home & called. Left a msg. I'm house bound and this did not happen. Re- scheduled for Jan 2, no show. Promised delivery for Jan 3, no show. Called and said delivery would arrive@ 6 pm 8 pm called and said in 15-20 min. 10 pm called again. No record of any delivery request, truck returned to terminal. Metro associate says that they lie to cover up incompetence. Assured supervisor would call the next day and that too was a lie. Never called. Will never, ever use their service again. Shoppers beware!

We've been doing groceries online for like a month at Metro and every time they mess up our order. They substitute unsweetened milk with sugar milk, gluten free pizza with regular one. Who does that? I am 100$ more in products in loss as I need to discard those products I cannot use. You cannot even ask for a refund, the website is a scam for refunds, it allows you only 7 digits for an order when asking for 8-10 to be able to submit online! What a $#*!show! I am dropping them!

I frequent the Metro near my home in ottawa. I have witnessed a few employees that are rude and where quick to harass customers. There is a very high percentage of expired food that has been put on sale it happened to me so often I think that people should be warned to check expired dates specifically on sale items..

About 3 weeks ago I went to the Metro Supermarket on Belanger in Montreal to buy tonic water, the price listed on the shelf for the tonic water was $0.99 per bottle. When I got to the cash it rang up at $1.39, when I objected to the price a head cashier came over and then proceeded to check coming back with a hand full if price cards and told me that they will charge me $1.19 for 1 bottle and the rest at $1.39.
I objected to that but was not going to cause an issue, so I walked out of the supermarket.
The next day I called the Metro customer service department, told them the story and left my contact information. 1 week went by after being told someone was going to be in contact with me within 48 hours.
It's been 3 weeks now and no one has bothered to reach out to me even after 3 phone calls to customer service. This leads me to believe that not only does the store not care but the regional mangers or customer service that offers ZERO service.
I have not been to a Metro ever since nor will I ever shop there again.

Was supposed to receive washer dryer package from them yesterday. Got an automated call on Friday, giving me a window of 3:30-6:30. Saturday comes…get another automated call saying the drivers were finishing up with their delivery before mine, and they would be at my home within the hour…. This was at 2:35… I leave work, come home….and wait…and wait…and wait! At 5:45 I called the only number I had from this company, and of course they are closed ( side note: when you call the number, it actually says please refrain from yelling and abusing our employees, which means this happens on the daily) so I continue to wait. At 6:55 pm I finally get a call from the driver: will be there in 10 minutes! Yet they never showed up! I waited for over 4 hours for these asshats to come, when they finally call they don't even bother to come. Btw…the driver blocked my phone number, so when I called back obviously no answer! If that doesn't show Quality employees what does?
When I called Costco to complain, the driver actually put on file, no one over the age of 18 was there to accept the order…. I'm 43 yrs old! Difference here is…I have security cameras all over the property… all showing NO ONE came. It's obvious this company is a complete joke…just read their reviews and ratings…but who should be held accountable is the companies continuing to subcontract such a lazy douchebag organization… who make it quite apparent they could care less about their reputation and their customers. And then lie and defame their customers in unrealistic excuses for them to just decide not come! The other reviews are 100% right.if ordering from ANY company that uses these A**holes DONT! They are rude, they lie…and worst of all? They don't give a S***! BBB complaint filed! You should all do the same, and shut them down!

I was with my friend and we're teens and we're wearing crop tops. We were getting gum from our bag and they tried kicking us out thinking we were stealing until we explain d it was our gum from weeks ago, which you could tell because the wrapper part was very ripped up and had water damage. They then proceeded to stare us down the rest of the time we were in there and was visibly looking at our boobs. We heard them make a comment on our short shirts and saying something about us being disgusting for wearing them. They then told us not to come back because they felt like they were babysitting us when we just bought some kd packs. I feel dirty and I will never shop there again, and neither should you.

Metro is a fraud, most expensive for nothing. Raised most prices 20% for "inflation" but made 10% more profit last quarter so screwing poor customers. Also king of food waste keeping overpriced perishable foods on shelves to rot to garbage instead of dropping price, throwing away tons of food that could feed poor families. Plus we're paying more for less service, no regular cashes open, just quick pay so we have to do more work by scanning and bagging while 5-6 kids standing in front getting paid to make disgusting jokes. What a scam!

Worst delivery service ever! I have had nothing but issues with the delivery team they use. I switched to Longos over a year ago and never ever have a problem with deliveries. Sometimes I order still from Metro if Longo's doesn't have a time I need or a grocery item I need. The driver this time said he was here at 5:47-6 and no one was home... I had fast food delivered at 6 no issues. Last time they said the road was blocked, called the police to confirm and that was a lie as well. They keep offering $15 gift cards instead of fixing their delivery issues! Now I have to wait until tomorrow between 2-4 to have them delivered. I have dinner guests coming tomorrow and now no time to prepare the food

Metro is most expensive supermarket for no reason. Like many greedy companies they hiked all their prices at least 10% to 20% for inflation, and ended up making 9% more profit last quarter at customers expense. Inflation was mostly driven by gas prices for transportation, but big companies usually have their own transportation system and gas supplies which they buy in bulk at lower prices. Also feel Im paying more eventhough Im working more by using quick checkout because no regular cash register checkout open, and have 3 or 4 kids standing around chatting doing nothing. Why is same product here more expensive than any other store? Not better service just higher profit margins, shame on Metro I dont shop there anymore. Companies like this will be respinsible for recession.