Metro

I have used Metro online grocery three times. The first was a disaster when the delivery was left outside my door without my doorbell being used to alert me. I have mobility problems so could not go up and down stairs to check. The second time was relatively good as was the third time until I realized my credit card was overcharged by over $100. After four calls to the help line I was assured the adjustment would be effected within 24-48 hours. Well today is day 10 and my credit card has yet to be credited. I was not given an explanation as to why this happened. So. Keep your eyes on your credit card!
Suzanne Cobb
Gatineau (Aylmer sector)

I was working Sushi shop inside Metro supermarket in Hamilton and Stoney creek.
The customer was terrible horrible. They asked me many questions without sushi, I couldn't forces to make sushi, I had to work free 3 hours every day. I couldn't get any money from Sushi company. Some customers yelled at me suddenly without reason, it was hell.
I am very happy and relief after I quit Sushi company, my co-worker all quit, run away, because of same reasons from hell customer.
Who wants to get abuse with free work without money?
I tell you, these supermarket, Metro, Walmart, the customer is hell hell devil, maybe just racism, because we are all Asian.
But do not work there, Sushi shop inside Metro and Walmart.
I also decide not to go shopping to Metro and Walmart.
But worker in Metro and Walmart was very nice, kindly, I just hated the customer.
Sobey supermarket was very good some how, supermarket manager had strong controlling, and always care worry about Sushi chef.
I tell you one more time, Metro, Walmart customer was $#*!, I hate them for ever.
I hope they life go down.
Thank you very much I could have space for my true story.
Now my hates are relief,
Be careful to go to Metro supermarket and Walmart, hell road.

Most grocery chains allow returns at other locations. Metro will only do so if it is their Selection brand. Veg looked old/soft

Employees at the pizza oven, terrible actitud they burnt my pizza then without saying sorry they told me we are going to make another one so I have to wait, when I got to my house found out the second pizza was burnt too.

I placed an order and the delivery never came. No calls, no emails nothing! Absolutely disappointed. I asked for a refund and it will take 10 business days.

I moved to Saint Laurent and two block away from Metro, I went to try this store ( such mistake).
I bought all my groceries and I didn't mind price, after paying my order at the door a young guy told me I am not allowed to take carriage out and when I asked how I take my bags to my car his answer made me extremally angry (I don't know it is not my business).
I asked myself why this company does advertising or loyalty cards when their employees does not care, anyway for me Metro is finished and I will share this horrible experience with my friends and colleagues.

Shahriar Baniamam
300-506 De la Cote Vertu, Saint Laurent, H4N 1E*******264

The metros in London are all dirty looking... I prefer cleaner environment and classier markets Like remark or farm boy compared to metro sobeys is good too!

I did my grocery this morning at 395 wellington Rd, london at metro ather my night shift as a nurse, I was so shocked to notice that the plastic bag that the lady put my grocery had a used kleenex inside, that's very gross! I still in choc, this is very unclean and lack of respect and consideration for customers. I was about to return to the grocery but was too tired after a longue nighf at work. Please use your garage and wash your hands, be clean and respectful for customers, I do that for my patients and I expect people who work with customers to do the same.

Metro demands a 2-hour delivery window for groceries, while Walmart only needs 1 hour. In spite of that my Metro delivery was still over an hour late. Given that Metro's prices are far higher than Walmart, this pathetic service for delivery is inexcusable. But don't worry, this was my first and LAST instance of doing business with Metro.

Hi I am writing a review of the Yonge Street store. Great service from polite staff-Both the service desk person and cashier were polite and professional. I am always impressed by the management team and the customers. I can only say positive about this store and Bayview. I can appreciate their hard work and efforts considering the crisis we are in. Keep up the great work ladies and gents!.

Metro head office please answer this.
Why are you making clients buy multiples items of the same product in order to save. You advertise 2 for $6.00 or one for $3.49,2 for $8.00 or one for $4.99,3 for $9.00 or one for $3.39 and so on... doing so you are making MUCH more profits
On the picture attach you have 2 for $5.00 or one for $3.39... you are already making a decent profit at 2 for $5.00 but a $#*! load more when you sell two one at a time
People living alone or on a tight budget cannot buy two items of everything they need.
You are taking ADVANTAGE of these people while making much more profits.
Shoppers beware of these thieves

Found out when I called at 1040PM (my delivery time was between 8-10pm, order was ready at 5pm) that there was an issue with the store and my order WAS NOT BEING DELIVERED THAT NIGHT, AND NO ONE TOLD ME! Then I was told that if I waited my groceries could be delivered... AT 7PM THE NEXT DAY! In the entire 5 hours and 40 minutes between when my order was ready and when I called I did not receive any calls or messages to inform me that my order was not being delivered last night. HORRIBLE CUSTOMER SERVICE. I should have been informed as soon as there was an issue. *******% would NOT recommend.

Generally amiable staff with one glaring exception - the gray haired black woman in customer express check out who physically abuses customers, my wife included, insults on a regular basis, spreads lies to other staff in loud voice and pukes racist insults against white people! Of all things! Management does not know what a destructive monster they have on their hands. After 11 years her latest tirade has caused 16 of us to avoid this hell hole now and our buoycot is spreading. NO ONE deserves that type of overtly aggressive hostility simply for shopping!

An absolute waste of my time. You better believe it...!
I actually lost almost 5lbs in body fluid waiting under the blazing Sun, while the Metro store on McCarthy Street in Ottawa was trying to work out the glitches within its online system...
47 minutes to be precise, seating & waiting in my car for a confirmed online order placed almost 24 hours earlier, with an email correspondence stating that my order would be ready for pick up at the scheduled time... WRONG!
Metro team's (management/customer service) only excuse is that this store is new at Online Grocery business.
Say what? Total nonsense.
How lame for an excuse... Terrible Customer Service!
Metro should have gotten itself together before venturing down this avenue meant for the Big Boys.
Metro has proven not to be up to the game as yet.
Do not let the $15 first-time online order fool you by luring you into the Metro grocery store... unless your time is only worthy of a fifteen-dollar coupon to be applied onto over-priced goods, or you want to lose weight by sweating while seating in the heat during summer, or freezing yourself in your automobile in the winter months... should Metro survive the online pick-up until then!
By the time I finally picked up my "incomplete" order and arrived back home, the frozen entree in my grocery had melted due to the excessive heat and was ready for the garbage.
I couldn't be bothered to go back to the store for a refund and did not feel like requesting a stop payment for this unacceptable order and service.
I would stay away from this store for more than one reason... Earlier during the day, and just minutes before pulling up to pick up my online order, I was sold a carton of Tropicana cranberry juice which was 2 weeks past due and still on the shelf with six other expired cartons.
See photo: Today is 21/07/23... expiry is 21/07/07 Metro should prove proper training to staff and be more vigilant stocking up the shelves open to the public.
Shame!

It is incredible that Metro webpage had all meat products with prices that are wrong (cheaper). Do they do that to cheat on customers to buy at higher prices? I don't know, but will never buy from them. Such a waste of time.

Went to get your Boneless chicken for $3.99 lb... South
Whitby store only had small packs. At $4.99

Asked clerk for feature... he said they had no family packs as advertized. Only small ones.
I asked if they were the same chickens ln the small and and large... he said yes...
Family pack would constitute buying 3 small packs... I should have been offered a
rewrap to a family pack at $3.99lb... or at least a raincheck...
NOTHING...
He was not very courteous or helpful. 2:30 pm... June2

Fyi. GC

I am housebound and was ordering delivery from Fortino's in Hamilton, Ontario. They have a "policy" of charging more for online groceries, even before delivery and other charges. The company gives no reason for this. While this was aggravating, I did not have many choices until recently. Today, I tried the Metro online grocery delivery and they were great: the produce was fresh and unbruised and the delivery person was polite and cheerful. Best of all, for a week's groceries, the bill was about 50 dollars less than for similar products from Fortino's.