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Merchants Of The Sun Reviews Summary
Merchants of the Sun generally enjoys a positive reputation for its high-quality jewelry and user-friendly website, with many customers appreciating the thoughtful packaging and clear sizing guides. However, significant concerns arise regarding customer service, particularly related to order cancellations, lack of communication, and shipping delays. While some customers report prompt responses and easy exchanges, others express frustration over unnotified stock issues and excessive shipping costs. The overall sentiment reflects a divide, with strong product satisfaction overshadowed by inconsistent service experiences, indicating a need for improved communication and reliability in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I got this piece to match my grandfathers old weeding ring as I didn't want to have it re sized and it's mind blowing how amazing it looks against it and I saw the other one to match and just new I had to have them both and don't regret it!
Excellent service. Purchase is exactly as described
Easy to purchase. Quick shipping. Products were loved by gift recipient.
Bought this for my partner and he loves it! Exactly like it's described, true to size and just a beautiful piece.
All pretty easy and straightforward, would be better if the tracking showed the actual location of the item.
Jewellery arrived very quick in good
Condition. The necklace is beautiful! My partner loves it
Loving your ethos guys - God bless you in this endeavour!
The item came on the expected date and was properly put in the mail. Product was just what I needed.
Easy to use the website and great design to choose between.
Simple, easy to use, delivered fast. Takes all the stress out of choosing the right ring size
Bad quality
I bought a chain and after two days of use is completely black! Also, it took a month to arrive. Really bad
You can compare with the bracelet, it's a joke
Ordering was easy, postage was quick, and the chain itself is beautiful. Would recommend for sure
Interface is very simple, quick and easy to use. Great photos for each products.
Easy to navigate site, super fast shipping and beautiful product.
From the business
Founded on the beaches of Indonesia and Byron Bay in 2020, Merchants of the Sun was brought to life by two brothers with a passion for jewellery. Motivated by the vision of a zero-waste world; Merchants of the Sun brings to life handcrafted jewellery that inspires their culture to mindfully consume and consciously create.
Dressing you for the future through the balance of ethics and aesthetic.
Recycle. Repurpose. Repeat.
Our motto is make few, design well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members