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The company enjoys a generally positive reputation, with many customers praising the quality of its solid wood furniture, competitive pricing, and efficient delivery processes. Numerous reviews highlight a smooth ordering experience and the helpfulness of customer service representatives, particularly in resolving issues promptly. However, some customers reported receiving incorrect items or experiencing minor damages, leading to dissatisfaction with the handling of complaints and perceived lack of compensation. Overall, while the company excels in product quality and service responsiveness, there are areas for improvement in addressing customer concerns more effectively.
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With exception of some fabric on underside of panel not being stapled down to frame, matress very good but tends to roll under weight on sides.
I've bought many times from Mercer's and their furniture and service is first class. Competitive prices, great choice and fast delivery. What's not to love
Great furniture you assemble in the proper way with dowel and screws. Solid good quality pine, Lovely furniture.
The bookcase, when put together, was excellent. However, the plans for constructing it were difficult to follow. As always, when there are plans, the curse of knowledge raises its head. When People write them, they tend to forget the people that use them may not have their experience or know-how.
Prompt delivery good quality have had quite a few of the pine furniture and no complaints would recommend to friends and family
I have ordered furniture from Mercers many time with no problems at all. Good quality, good price and Good Service.
The goods were dropped off and left outside my front door blocking my wheelchair access and had to get a neighbour to move so that I could get in but given that any passer-by should have taken it this is appalling.
When I finally got to get the piece assembled the holes were misaligned and broken, as unable to get hold of the company it was easier to cut my losses and send it to landfill! Not worth the money paid.
Efficient and quick delivery. Good quality pine furniture for a great price!
I cannot rate this company highly enough. I ordered online, paid and the delivery was smack bang on time. I had one tiny problem with one of my orders but one quick call to the very polite and knowledgeable lady at the company and it was fixed in quick time. Absolute pleasure to do business with this company.
Great table and chairs very sturdy easy enough to put together well pleased with the purchase will tell family and friends about the products.
Delivered on time, great communication for when coming. Quick, easy service, good delivery guy too who brought heavy units to door.
Had an issue with a purchase which was resolved really quickly I'm impressed with the customer service
Good service on two separate orders with Mercer's. I did see mixed reviews on the corona firniture but I have to say the quality was OK. This is not expensive furniture, what we received was good value for money.
Fabulous service. Delivery was on time and all instructions and parts were spot on!

