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Mercers Furniture

4.6

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Mercers Furniture Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its solid wood furniture, competitive pricing, and efficient delivery processes. Numerous reviews highlight a smooth ordering experience and the helpfulness of customer service representatives, particularly in resolving issues promptly. However, some customers reported receiving incorrect items or experiencing minor damages, leading to dissatisfaction with the handling of complaints and perceived lack of compensation. Overall, while the company excels in product quality and service responsiveness, there are areas for improvement in addressing customer concerns more effectively.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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With exception of some fabric on underside of panel not being stapled down to frame, matress very good but tends to roll under weight on sides.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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My first choice for furniture
March 10, 2023

I've bought many times from Mercer's and their furniture and service is first class. Competitive prices, great choice and fast delivery. What's not to love

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Excellent customer service
March 10, 2023

Great furniture you assemble in the proper way with dowel and screws. Solid good quality pine, Lovely furniture.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Fabulous service
March 10, 2023

Very please with all furniture and service lovely all put together

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Completely satisfied, almost.
March 10, 2023

The bookcase, when put together, was excellent. However, the plans for constructing it were difficult to follow. As always, when there are plans, the curse of knowledge raises its head. When People write them, they tend to forget the people that use them may not have their experience or know-how.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Highly recommended
March 10, 2023

Furniture is solid good value and any support is willing & helpful.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Single wardrobe
March 10, 2023

Prompt delivery good quality have had quite a few of the pine furniture and no complaints would recommend to friends and family

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Good Guys to Buy From
March 10, 2023

I have ordered furniture from Mercers many time with no problems at all. Good quality, good price and Good Service.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Outstanding
March 10, 2023

I'm very happy with my purchase. Delivery came on time.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Never again!
March 10, 2023

The goods were dropped off and left outside my front door blocking my wheelchair access and had to get a neighbour to move so that I could get in but given that any passer-by should have taken it this is appalling.

When I finally got to get the piece assembled the holes were misaligned and broken, as unable to get hold of the company it was easier to cut my losses and send it to landfill! Not worth the money paid.

Date of experience: March 10, 2023
Massachusetts
1 review
0 helpful votes
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Furniture set
March 10, 2023

Efficient and quick delivery. Good quality pine furniture for a great price!

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Furniture
March 10, 2023

Excellent service. Good quality furniture for the price.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Highly recommended
March 10, 2023

I cannot rate this company highly enough. I ordered online, paid and the delivery was smack bang on time. I had one tiny problem with one of my orders but one quick call to the very polite and knowledgeable lady at the company and it was fixed in quick time. Absolute pleasure to do business with this company.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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My new table
March 10, 2023

Great table and chairs very sturdy easy enough to put together well pleased with the purchase will tell family and friends about the products.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Chest of drawers
March 10, 2023

Delivered on time, great communication for when coming. Quick, easy service, good delivery guy too who brought heavy units to door.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Excellent Service
March 10, 2023

Had an issue with a purchase which was resolved really quickly I'm impressed with the customer service

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Very sturdy furniture
March 10, 2023

Easy to order fast delivery, not put it together yet

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Fantastic
March 10, 2023

Quality product, very competitive price and superb service. Have been back three times now. Nothing negative at all about any experiences.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Quality as expected
March 10, 2023

Good service on two separate orders with Mercer's. I did see mixed reviews on the corona firniture but I have to say the quality was OK. This is not expensive furniture, what we received was good value for money.

Date of experience: March 10, 2023
Spain
1 review
0 helpful votes
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3 door wardrobe
March 10, 2023

Fabulous service. Delivery was on time and all instructions and parts were spot on!

Date of experience: March 10, 2023