MercariReviews 2,404

Terrible website and terrible experience. My first sale, I sent out a 4K blu-ray, but I didn't get a tracking number because I wasn't offered that option at the post office. The buyer said that he never got the package and that the tracking number didn't work (it was a receipt number). So because the buyer won't rate me, my transaction was cancelled, and the buyer got my item for free. If you don't get a tracking number, you will be screwed and taken advantage of! Don't sell with these guys! I reported my problem, and a customer service representative scolded me and said that this was my last warning and that if I didn't use tracking numbers going forward that they were going to revoke my ability to sell. Well, I'm canceling all of my listings and never selling here again! It's a freakin' joke!

It's almost impossible to contact them despite their contact us button. You have to choose options that doesn't fit.

A return does not go by their policies, it basically goes based on the person doing it and what they want to do. 2 examples. An item received that was suppose to be new and original packaging clearly wasn't but they deny a return. They say the don't accept returns for smells but clearly did. Examples and pictures of all available and provided by their minimum wage workers decide based on their mood of the day.

Don't buy or use mercari. It's not worth the hassle of receiving an empty box where tracking shows delivered but not what's in it.

Mercari has no way to override the system as to what they THINK your address should be. I live on an "Extension", and Mercari does not recognize the street name with the "Extension" on it. I contacted them and they basically said 'oh well, it's an automated system and there is nothing we can do, just ship to an alternate address'. While I didn't like that idea, I did really want the item so I had it shipped to my office (an address it does acknowledge that it exists). That being said, I now run into problems with billing. All of my cards are linked to my real address which has the 'Extension', so using the site is now a nightmare. Their customer service leads a lot to be desired. They do not offer any real answers and they don't seem to care either.

I purchased an item from "this and That" shop. The reviews on Mercari were good. My credit card was charged even though they stated that it wouldn't be until I received the item. A shipping label was created and no tracking information was available days later. There was also no reported scanning of the label or any movement of the package from the origin/location of the seller. I am not sure if the item was ever sent in the mail or if the label was just created for me to believe it was in transit. I just don't trust this site. Don't use. I contested the charge through my credit card account by disputing the charge and it was resolved.

Trustpilot reviews
Categories
My Reviews
My Settings
Help
LOG OUT
Alternate Text
Divina
US
For companies
Your review counts!
You reviewed Mercari U.S.
Add photo
Divina
Divina
1 review
Star 1
Star 2
Star 3
Star 4
Star 5
Published 3 hours ago
Updated 2 seconds ago
Not too good for sellers or buyers
The sole of my boots came off the 2nd. Time I wore them. Mercari policy says you can not return them after you've given a review or 3 days past the date you receive the item. Also, there's literally no way to contact Mercari, even through email.!?
Thankfully the seller was really cool and helpful. They told me they had to reach them on. Facebook messenger. They were so nice about it I looked into shoe glue and decided to fix them myself. They fit well which is difficult for me.
So again, if you find a. Good seller then it's worth it. If not, stick to other selling sites.
I've also heard it's easy for sellers to not get paid on that site. They only get paid when the seller leaves the review. It's bizarre. It might work if people could contact them.

There are a lot of great buyers and sellers on Mercari, The app is fairly easy to use. All my buyers have been great people and once my bank account was set up with the site, every time I have requested a draft of my earnings, it is done in 1-2 business days. I do wish they had a vacation hold for your listings and a way for customers to bundle multiple items from your Mercari store. Of course like anywhere in life or dealing with the public, you may end up with someone who is impossible to deal with or just a plain scammer. It is sad to see so many people give this site a bad review because of a problem beyond Mercari's control. Overall it is a great site, I get sales every week. Eventually I am sure I will have a problem, but you will with any sales anywhere. You will always get lowball offers. If you sell on Craigslist you will meet skeevy people in person. I operate a retail store, people come in open packaging and destroy merchandise, break things accidentally throw things on the floor, go in to try things on in the dressing room and leave a mess of clothes everywhere you need to spend hours re-hanging and then some are just thieves and outright shoplift merchandise! If you are selling online you will need to deal with lowball offers and you may occasionally need to deal with a fraudulent return or possibly a theft of one of you items from a scammer buyer, it is simply a cost of doing business and, trust me, is MUCH easier than dealing with people in person. If you can't handle the occasional problem, you should not blame the site, blame mankind in general.

I used this app for over a year and never had a problem with anything UNTIL I uploaded a vintage AUTHENTIC Louis Vuitton wallet and it got taken down because I did not include a picture of the date code! This listing was taken down multiple times and my privileges were suspended each and every time! My frustration is due to the fact that the item was authentic, I emailed them to do their research about authentic vintage goods, they do NOT need a date code to be real! Not only that but they deleted my account after I sent this email! P.S. They are extremely hard to reach! F*ck this company.