MercariReviews 2,404

I bought this item from MERCARI it did not work i told MERCARI this i was told to see the SELLER said just send it back so i shipped it back gave MERCARI the tracking number then MERCARI Tell me that since they did no tell me to ship it that That i would just lose my money that i paid one hundred seventeen dollars, when MERCARI Is the one that told me to see if the seller would work it out the SELLER kept the item and my money i have nothing! Then MERCARI Closed my account SO I Would not be able to say how they STOLE FROM ME 11

Their customer service is garbage. They don't care about their users. I had a purchase go missing (either misdelivered or stolen), and the customer service rep refused to refund my original payment, like they do on other apps like Poshmark, Amazon, eBay... BASICALLY, ALL OF THEM. They forced me to accept "Mercari credits" I didn't want, as if it were my fault someone took my package. Their greed is appalling. I used to do a lot of selling on Mercari, but I refuse to do it anymore. I now sell only on Poshmark or eBay. Mercari doesn't deserve my business.

I had an account with mercari and deleted it. Later, I made a different account, and tried to tranfer money to my bank account. An error on the app told me another account had that bank info. That's impossible because I deleted the old account. Now they want me to provide extremely personal info such as social sercurity number. They are holding my money, and taking a very long to respond to my messages. I tried to type my ssn into the app, but it claimed that it was wrong despite myself directly looking at my ssn card and carefully typing in the numbers. I got tired of messaging Mercari, so i called. I was asking many questions on the phone because i wanted my money and they were giving run around answers. They don't seem to understand to harm of holding someone's hard earned money for no good reason. I never raised my voice, and used appropriate langued, yet 2 mimutes into the call, Mercari hung up. I called again and was basically told I cant call to solve my problem, I have to email. They are currently still holding my money and put restrictions on selling and buying on my account. DONT SELL ON MERCARI, unless you enjoy $#*!ty customer service, gitchy and error filled sytems

I tried selling on Mercari for about 4 months ago. I had great experience as a buyer and seller. I wish I had used this app much sooner! Easy to post, offer discounts to those who like, your products have a chance to be shown on similar items, you get alerts of new likes, clean and easy interface. Seeing suggested similar products helps me in pricing my items. You can actually see how many people have liked an item and offer discounts. Daily you may offer for up to ten items discounts, it's optional of course.

I put alerts for items I want to buy and get them. Very easy to transfer the money to my bank.

I sell on other apps as well: Poshmark is too slow to sell, too much energy wasted in promoting, last year I had one sale!
The other apps I sell are OfferUp, where you sell locally and you have the option to ship. The next one is Letgo and Close5 selling locally, slow as a snail, but I like to have local presence. I am On Depop, I don't really like that, not a single sale for the past six months I have been there.
Overall, my number one place to sell is Mercari. Sorry to read the bad experience others are having.
A note regarding Poshmark: I had a girlfriend sell jeans for someone, and she had very bad experience. The buyer didn't like that it was professionally shortened, so the angry buyer cuts from the seams and returns! In the description she always has all the measurements, why would anyone be angry and cut and return? Did it fit or not? So it's a problem if you have someone ruin your item and return it. Specially if you try to do a favor for a friend to sell their stuff!
Luckily I helped her in mending the jeans. Once I heard that, I took down my expensive items off Poshmark. Recently I became Poshmark Ambassador and I am getting a lot of followers (two weeks now) but it has yet to translate to sales... let's see how this year will be there.
In the meantime, I am concentrating my energy on Mercari.

I recently contacted a seller about an item I was interested in. We agreed on a price and they made me a personal listing, so I could purchase it. However, they raised the price on the one they made for me (by around 3 USD). I politely said that it was too much and could only do what we agreed on. The transaction was just completed today. I gave a good evaluation because overall there were no issues. The seller, however, gave a bad one with no explanation as to why. They then proceeded to delete the conversation on the listing and when I asked why they would give such an evaluation they ignored me. I contacted Mercari, but was told they would side with the seller. Why? Because the seller is ignoring me, gave no reason for the bad evaluation on the good transaction, and deleted all the messages that show I'm telling the truth.

I purchased a smart watch on Mercari. I learned my lesson. I had asked the buyer what the model number was & if it was up to date. I get told yes. I receive it and see that it was made in 2011 & not capable of syncing with my Google Pixel. I contacted Google support & if the watch was the newest version in (which is what I was told) then it would have worked. Or if the seller ever did an update. I contact Mercari & get told that I had to ask for a refund. I end up going back and forth with the seller because 'they do not do refunds.' All the selling apps have hard to reach customer service but Mercari does nothing. They make you do the work. Ideally, if a person sell a non-functioning item, the buyer should not be forced to hollar or be out money.

So I been using Mercari for about two months+ I've sold about 20 items and bought 3. I have not had any issues at all, each and every transaction been smooth and simple.
If you want to join Mercari I HIGHLY advice you read the rules carefully. I was surprised to see how bad the reviews are for this app, but reading them I can tell people don't read the rules carefully and expect a lot from Mercari when something doesn't go correctly. SO you are putting yourself at risk by proving your address for shipping labels and bank account to receive the funds. YOU have to know what you are getting yourself into when you start selling or buying.
When someone buys an item you are selling- you ( the seller) have three days to ship the item- which I believe is too long. When the item is delivered to the buyer THEY have three full days to accept they have received the item, rate the item, and then you the seller have to rate the buyer, THEN you get paid. I think that process is SO annoying because I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds to me. I think its so incredibly rude that people wouldn't rate the seller. So with that being said, people write these horrible reviews who don't read the rules then trash the app because something went wrong.
Overall, I like the app and i've had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. If Mercari wants to have fasters transactions and quicker turn around with products being bought and sold they need to hold buyers and sellers accountable for shipping faster and accepting delivery faster.

I just joined today. I thought it was so easy to list items - only takes 2 minutes. I listed about 10 items in no time. That was a great first impression.

But then, almost immediately after listing my items, I received notifications: Warning - Prohibited Conduct.

I was "warned" that my photos were stock. There absolutely are not. I took these photos and thereby own the copyright. I showed imperfections in a Celine bag I listed - how is that a stock photo?

Then, I couldn't wait to get a live person online to state my case. I called *******168 and went through the prompts only to get a voicemail, so I left one with my return contact and the item ID#.

I don't like doing business with anyone that goes to great lengths to avoid contact. This is a business relationship. When I registered, the system had me verify my number, but I had to Google Mercari to get its number. And it's impossible to chat/email/correspond with this company online.

There's a reason this site's reviews are in the toilet. Eww - stay away!

Mercari has a rating policy that claims their ratings "create trust and transparency in the marketplace". This is a blatant lie directly from Mercari. Facts are that Mercari allows false, untrue, negative ratings. Ratings in which a party may leave a negative rating which is a 100% false statement and Mercari will refuse to delete or edit said rating even though they have been provided with facts proving said rating is completely false.
Mercari also allows buyers to leave negative ratings on sellers accounts based on their experience with USPS or FedEx, which should not be allowed since sellers have no control over shipping companies.

Mercari allows buyers to request "hold for pickup" directly from the shipping company which then prevents sellers from receiving their funds until 3 days after the buyer actually picks up the item, if they even do, with no regard to how long the item has been sitting at the pick up location. This can potentially prevent a seller from getting paid up to 30 days, if paid at all. Again, this is something sellers have no control over.

Bottom line, Mercari claims they have a policy of "trust and transparency", yet their business practices completely contradict their policy statement. They will gladly collect their fees from every transaction on a seller's item, yet refuse to uphold fair business practices when it comes to that same transaction that they have collected fees on. Proceed with caution when choosing Mercari as your selling platform. They definitely do not protect their sellers from whom they earn their income.

This was my first purchase at the site. It'll be my last, I suppose.

I ordered an item back in December 24. The mail carrier said it was "delivered" on Dec 29, but I didn't get the package at all. I asked people in my household & all my neighbors. No one saw anything delivered around the specified time. It's a gift of stuffed animals. None of my neighbors had young kids, so who would need to steal a bag of toys?

Then I called the local post office, visited the post office again in-person, reported missing mails. Nothing helps.

Before my 3-day rating expiration time, I contacted the seller. She responded to my messages before the rating time, but after that, she didn't answer anything anymore (well, 'cause she's technically off the hook now?).

I also contacted Mercari via the online message & email (Yes, I was desperate at that moment after exhausting all sources of help that I knew of). I got a store credit, but with a message saying that my house address maybe the problem because it isn't correct?! I used the same address with Amazon, Ebay & about 4 more online stores, and I didn't get trouble with the delivery! Which part of my address is not correct, if 6 stores can run through it & deliver correctly? I grew "OCD" enough to read through how I type my address on the profile. It's exactly the same with the previous 6 times that I did with the other stores?!

Luckily that my purchase isn't that expensive, and I did get a credit back from Mercari. However, It's not about the monetary loss here. It's consumer's trust that Mercari lost. I'm not even sure if I dare to use the credit to purchase anything next from the site. I have a "hanging" feeling that if I use it on another purchase, I won't get my item again.

As a buyer and seller on Mercari I have to say that it isn't very seller friendly. One customer tried to cancel the order even after I had shipped and added the tracking info. Mercari sends me and email requesting to cancel in which I hit the "already shipped" button which should keep the order open. The buyer then tried to do it again a few days later and I again hit the "already shipped" button. Well a few days later my order gets cancelled. I am out of my product and shipping cost and the buyer gets a free item. Also there is no way of contacting the buyer once an order is cancelled.
Also as a seller I shouldn't have to wait to receive the money from my order until after the package is delivered and the customer writes the review. On ebay if I sell something I get the money right away and if there is a problem the money can be refunded.
In the case you need to talk to customer service you can forget about it. It's almost impossible to actually get to the page where you can send them a question, it tries to answer everything with faqs which are basically useless when you have an issue.