MercariReviews 2,404

I WANT TO GIVE ZERO STARS! Mercari is THE WORST SITE/APP I HAVE EVER USED! I am an eBay seller/buyer. They make it so easy! You put high end items to list, when you crate the listing they have a sliding scale of what they think you should sell it for! I sold something so cheap because they told me to when I put the item up for sale online, then showed me similar items that are on sale online compared to mine and for what price after I list it. People are making triple the money for the same thing I put up for sale. They advised me wrongly... They have cost me money. They make more money than I make on a sale! You sell something for $20 and u may get $12 of it! If I sell something on eBay for $20 I make the least $18. They steal your money with the high fees to list your item! EBay lets you list for free, and they shut your item down when it goes down to the lowest price, the reason they do that is if the price goes down to low, they can't make any money from the seller. This site is a scam! Will complain to the BBB so many complaints about this site! If you look for a phone number YOU WON'T FIND ONE to call them, I couldn't find one anywhere. There should be a phone number for customer service to be reached when any buyer or seller has has issues. They are stealing peoples money and they stole enough of mine! Bye, bye Mercari! I will wait for the pay back when we all sue you silly!

I'm extremely disappointed. I'm a 5 Stars rated seller on Mercari. I've been carefully following all their rules and today for my surprise, I received an email saying my account was CLOSED because I have more than one account and it wasn't allowed. The thing is, I don't have a second account, so I wrote to Mercari explaining there was a mistake and asked for help to fix it. I got their answer saying after a review my account would remain closed. I can't believe what horrible service they offer to their sellers. I did not do anything wrong and got my account closed without any warning or further explanation. It's so frustrating because I put SO many hours taking photos and adding my listings. They should at least ask for an ID before They make such decision. I was doing a hard and honest work and did not deserve this. All I can say is that MERCARI has zero consideration and respect for their sellers.

I had an account and then one day without any notice they closed my account and kept my cash balance! I seen someone was interested in one of my items I went to check it out I was gone! I contacted their customer service they said they could not find me I gave them everything to look me up and I said find close my account just give me my money! That was it I never got my money and the best they took their cut off those sales now they took it all shame on you Mercari a bad way to do business!

Searched on line for children's recordable books, was directed to Mercari, ordered a Scooby-Doo book for my seven year old grandson, what I received was a recordable book that didn't work at all, they sent me a notice telling me not to rate the transaction if I wasn't satisfied, instead I was to notify them within three days and they would look into it. I followed their instructions and they said they would get back to me. The next correspondence from them informed me that I wasn't eligible for a refund, but they would give me Mercari credits. My response to them was, why would I want to do business with someone that takes my money and sends me trash? So far they are ignoring my request for a full refund.

Most all of the merchandise they sell is fake if you do not review the merchandise within 3 days of receiving it they automatically do it for you and then if the merchandise is not as described which my 2 experiences it was not you are stuck with it
If you do notify them before 3 days that the merchandise is fake they make it so hard for you to return it that most people would just say the hell with it.
They ask for so many pictures then after you send them they ask for more they just want to get you so discussed that you just say forget it
There other scam it when they ask you for information in a email a normal person would just hit reply and answer there fake questions the scam is under there email address it states reply to another email address big time scam so if you just reply to the email you received they will say you never did
They are also owned and operated by a company not in the USA be warned do not do business with them.
You will get screwed ever time

I purchased 3 handbags. The first one arrived folded up in a poly mailer. One of the other two was a counterfeit Coach. When I made the purchases, I didn't realize you had to set up an account, rate, review, etc. I thought it was a straight-forward purchase. Because I didn't create an account, I can't 'rate' the sellers. Once I realized, I did create an account, but it won't link to my purchases. When I click on the email to rate the transaction, it simply states 'transaction cancelled.' However, funds were taken from my bank account. I can't find anyway of contacting service about the damaged purse and the counterfeit one. So, I guess I'm just out of luck? Terrible shopping experience.

I listed an item using mercari's own shipping label.

They since changed their weights and costs on their labels, but they did not update everybody's listings. They also didnt tell the sellers that is was their job to do this either.

I sold an old item, but i couldnt use the mercari label, as it was not not heavy enough. I shipped using my own label, but even thought I DIDNT use their label, they WOULD NOT refund me for it.

It's a greedy scam. AVOID!

WARNING!
Mercari.com is the online center for FAKE Cartier glasses sales! Their Cartier glasses sold listing shows 100% FAKE! Fake sellers just list their FAKE glasses and wait just for 3 days. After that Mecari denies any FAKE returns claiming their 3 days policy. FAKE sale is a crime and against the copyrights. This illegal FAKE sales should have been stopped and their biz should have been busted long time ago. Keep away form Mercari FAKE sales. You will end up in the nightmare of their 3 days policy!

After selling fragrance oils on Mercari for 3 years with a 5 star rating and over 1120 great reviews, Mercari decided to close my account in Jan 2020 stating I violated terms of service agreement which is pretty vague. I contacted their support team and they have me some response about items are not originally in container? I'm think they are stating that the fragrance oils have to be poured by me into bottles they are sold in. I'm not understanding that policy and they then stated if I submit proof of purchases from manufacturer then they will reconsider. But after this experience, I'd rather not deal with them again. To abruptly just close and account while they are profiting from my sells and then decide to end it is nuts. Good riddance to Mercari.

I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm.

I purchased a set of apple AirPods 2nd generation for my daughter for Christmas. They did come sealed and everything looked ok but we were having firmware issues so we had the Apple store look at them only to find out that they are counterfeit. They are really good counterfeits according to apple but none the less they are counterfeit.
I went on the site and the seller is gone. He had sold numerous of these and now all the sales are deleted.
Of course Mercari says that the sale was final after three days and they can't do anything. Horrible that they will allow people to sell counterfeit products and won't even try to correct the issue. Hopefully apple files a lawsuit against Mercari. They have my AirPods as proof and I have the proof Mercari sold the items
Mercari even went as far as telling me to relish the item if I didn't want it any more. Really? Realist a counterfeit product that I don't even have anymore?