MercariReviews 2,404

I've received two lladros broken. There are articles all over the site that will tell you your cover and to fill out the form below to request a return, but guess what? There IS no form. I tried on my phone then went to my computer. Also when you request help on a certain item, the contact button doesn't do anything. When I finally made some progress to request the return of my $170 lladro purchase, I got the message this item doesn't qualify for returns. I am livid. They plaster the site with how your covered and protected, there is no number I can find to call anywhere, and all the "help" leads you to the same articles with no other options.

I purchased a laptop for $100. It did not have a charger or a charge to see if it worked. The site requires a review within 3 days so seller can be paid. There was no way to purchase and receive a charger within that period... yet the site and seller expected me to ok the purchase saying the laptop worked. Impossible. I asked for a refund as directed and was told they would pay the seller without me verifying that it worked. This seems to be fraud in that I was sold a non working laptop.
There are over 1000 complaints here and at Better Business Bureau against Mercari. Also. The color was bright orange. Not pink as stated.

Bought an instrument. Was damaged in transit or broken before. Asked for return. Said I qualify. Sent me a label. Spent time to package and drive 30mins to USPS for them to tell me it's too large... asked for another shipping label and they told me to pay for it... and they'll reimburse me... that's not how a legitimate co. Pany works in my opinion. I'm already out 400 and you want me to shell a 100 out or more... I don't throw more gas on a warm fire...

I went to Mercari.com, and I was nauseated to see what is clearly PRICE GOUGING BY NUMEROUS VENDORS OF ESSENTIAL ITEMS, like toilet paper and antibacterial wipes. If you are to report each of the vendors, you would spend well over an hour reporting each vendor, since the company makes it impossible to simply email them a letter telling them to review their own poorly run website. So, the company is not even monitoring their poorly run website to remove price gougers. I see that they don't have any formal regulations aimed at price gougers during this challenging period in our country. Needless to say, this price gouging is unfair to the working class consumer who is suffering the shortages on the local level, while Mercari and the price gougers enrich themselves to the detriment of the community. Disgusting!

I have been selling on eBay and Etsy since the 90's. Since I have been selling on Macari, my items receive much more traffic than the other sites and I often sell the same day I list. The shipping is also much less than other sites so I can offer my items for less and the fees are less than half of ebay.
Macari also will not let you rate a buyer until they rate you, so feedback builds up fast. Thanks Macari, you seem to have it all figured out!

When you have issues there is a area that is suppose to answer your questions yet 96% of my issues are not part of the AI.
You have the hardest time on figuring out how to reach them on top of that. They also change rules with no policy change. The people who buy n sell are 99% cool as I've been buying and selling for over a year. The problem is Mercari associates and leadership. It's like if the site depended on the employees the site would have tanked. I sell on all sites and Ebay is the best one then Mercari and Poshmark run close but Mercari is better by more sells. Other sites all run the same in their own subjects.

Sold and Item and while in transit with the Mercari Pre-paid carrier the buyer cancelled. So the Buyer got the item and I never got a cent. No follow up from Mercari Customer Service. The 2 emails I got only said I should contact the carrier when they are shipper of record. Customer Service seem to bee 3rd grade drop-outs. No response now fr days. No number to call.No Response on Linked in or Email from the CEO. THIS SITE IS FRUAD AND THEY ARE AN COMPLACENT AND AID THEFT!

Set up a Mercari account. Had two boxes of bulk items I had acquired and figured this site would be a nice change from Ebay to liquidate. No within two days I had been verbally assaulted by some goon claiming I rip people off my price wasn't fair, I was the reason his business went under. He then proceeded to make me the funniest low ball offer on the whole box of items. The weight is 28 pounds. He offered half of what it would have cost me to ship. I engaged and told him the reason he lost his job is because of the way he talks to people and to be gone cheap skate. He then proceeded to use another account and harass me and call me names. Mercari moderaters only stepped in when he told me to die. He could call me names though? The moderators are laughable and the scammers are rampant on this platform. Now I understand why Ebay has so many policies in place. I have since returned to them and have a greater appreciation for the regulations and guidelines. Please use caution when using this platform unless you like being called names and abused by buyers and sellers alike. Their moderation and filters allow losers to by easily bypass them to make threats of violence and verbal assaults easy on their platform without any repurcussions! Don't bother responding Mercari you weren't there when I needed you most and have since deactivated my account. Also btw your commercial you air with that lady selling her waffle iron is stupid and reflects perfectly on your garbage platform!

It's great to sell online that is until you make sales and don't get paid. Sold item was rated. Got an email from Mercari starting I had a balance. Nope. Nada. I've been selling on Mercari for over a year without issue's. Now their just stealing my money. No More sellers fees for you Mercari. Closing my account. Someone needs to start a class action suit against Mercari. Crappy Service Crappy Company. Don't trust this company and before doing ANY business with them look them up at the BBB.

Had a seller ask me for a positive review, as a buyer I was happy to oblige but the seller left a "poor" and unfavorable review, because item was shipped with missing parts. I paid for the item, seller was going to discount item, we agreed on price and he didn't refund. Said he will refund after I leave him a positive review. Contacted Mercari and they offered no help. Stay away from this scammy site, at this rate Amazon, ebay, OfferUp, LetGo and CL is a better platform and I wouldn't want to recommend CL but it's still better than Mercari.