MercariReviews 2,404

I've been using Mercari for a long time, with over 150 transactions (buying and selling). Recently I purchased a Dyson Hair Dryer. When it arrived, I went online to register the device with Dyson. The item popped up a different model based on the serial number & was marked with no warranty. Alarmed, I called Dyson to see what was going on and found out the machine is listed as Stolen/Fraudulent. After several emails to Mercari with no response, I contacted my credit card and opened a claim. Mercari then suspended my account. It's been over a week and Mercari is still letting this person sell stolen/fraudulent Dyson hair dryers and will not allow me to use the app, even though I returned the hair dryer to the seller. Way to punish the buyer and reward the seller. Very disappointed and disgusted with the lack of ethics, communication and follow through with this company. When a customer reached out 3 times requesting a call, listing a phone number to discuss what to do with stolen/fraudulent items being received and receiving nothing but an automated response is just plain horrible.

Since their system won't let me write a review for a bad seller, I will rate Mercari as a bad seller. I bought something from a seller and he told me he didn't realize due to the size of the item, it would cost more to ship so he decided to "sell it to someone local". I then offered him $10 above the asking price for it and that I would pay the supposed $55.00 shipping charge and he still cancelled. He has 5 cancels out of 10 sales. Since the item wasn't "sold" to me it won't let me leave feedback! Mercari should look into this. There is something wrong with this. So now I am penalized by having to wait between 5 and 10 days to get my money back in my account. They sent me email with this in it."We work hard to prevent cancellations and protect the marketplace for everyone. Reliable sellers deliver orders as promised. Sellers with frequent cancellations will lose their marketplace privileges." So I guess 50% cancellations don't count! I think this guy gets better offers or thinks twice about selling at the price listed and cancels the order to get more money. I mean HALF of the orders cancelled? I will think more than twice before I buy again off of Mercari.

I just learned a $725 lesson. Sold to a shady buyer who damaged my Louis Vuitton and claimed it was damaged when she got it. LIES. Mercari does not ask you anything before they allow a return. There is no way to verify a buyer before the sale. You are NOT PROTECTED and there is no way to file a claim ANYWHERE. They absolutely do not care. I have been a FIVE-STAR member for 6 years. Sold over $12,000 of mostly handbags and they DO NOT CARE! They also don't care when it comes to asking for a refund. Super BAD app. Worst experience ever.

They DO NOT back the seller, buyer. Name calling, like liar, people like you, can't you read English all because I said she did not send shams that were listed in description. Instead reported me as "prohibited conduct' and never said an unkind word 0h but she did within seconds my kind words were deleted and item and when I tried to request return, it was deleted in seconds. How can that seller reach them and I can't? Because she's a professional scammer and Mercari is a scam! DO NOT PURCHASE FROM THEM! They will not back you and IF YOU CAN FIND THEIR NUMBER ON THE WEB, it is a number to something like internal affairs who don't even represent them. What does that tell you? BUYER BEWARE. There are millions of scammers right now and the seller knows Mercari will back them!

The item that I purchased was sent mistakenly sent to the billing address that was different from the shipping address. In spite of multiple email exchanges where I tried to explain that the mistake was on the seller's side and requesting to return the item, I was unable to get a single meaningful response from Mercari's customer service. They bluntly refused to consider the circumstances and accept the return. Never had I encountered such inexcusable disregard for the customers. Needless to say, I will never deal with them again. And I will strongly discourage other from making any purchases from them.

Mercari purposely makes using their support services incredibly difficult. They force you to try and self-resolve your issues with their Knowledge Base articles and do their best to make the creation of support requests hidden and confusing. I was sent a product that was falsely advertised. Given the COVID-19 situation, I was not able to travel home in time to open my package that had been delivered. When I did finally come home past their 3 day window, the product was falsely advertised. I reached out and was told they would resolve my complaint by issuing my a paid for return label. Then they immediately closed the ticket. I was not able to perform the return without the label. I had to figure out a new way to create a support request. A different Mercari agent responded with a generic canned response without reviewing any of the information I left. I realize they are busy but their workers are incredibly incompetent. To prevent unnecessary back and forth, I gave them an incredibly detailed 1000+ word account and documented evidence with airplane ticket itinerary and photographs of the product and the original listing proving the fraud they facilitated. They don't care. They are there to screw you taking the path of least resistance.

I have bought only two items using this app, and BOTH of them were bad. The first one sent me the wrong size of jeans that I bought, so useless. I've sent them back, and who knows if I'll get either my money or the correct pair of jeans.

The second item was completely different than what was pictured, and in the description it was half correct. Once again, useless.

I just sold one thing a few days ago, so we will see if I'm actually gonna get my money or not.

Aside from all that, the code on which the app runs is clunky, I ran into all sorts of interesting problems and errors just trying to upload pictures that are required to return an item. After four different attempts of throwing errors and starting all over again, using different devices, it finally worked... very very time consuming and simply unnecessary.

There's too many apps out there that do the same job WAY better.

I have been a seller on Poshmark for several years now and have had great success. Recently I looked into MECARI to try and increase the rate of my sales. Sold a pair of brand new shoes, sadly the buyer requested an immediate refund which was granted. When I received my shoes back they were not the shoes I sent, they were worn out and old shoes. I immediately contacted customer service and was told they could offer me no help since "the buyers complaints were the same discrepancies I had listed" of course, the buyer had the same shoes I had listed only old and worn, she simply took my brand new shoes and replaced them and requested a refund using the old shoes. Mind blown I assumed customer service would offer some assistance but absolutely none. I am completely disgusted and disappointed by the Mercari website. How can you offer protection from scammers and not back it up. I had proof of my shoes that were brand new and spotless and also the shoes I received which were torn up and obviously worn.

I will never sell another item on this site.

Sellers BEWARE!

Buyer return Item, Not in factory seald box

I recently sold an item on Mercari. I sent the buyer an item in a factory sealed box. The buyer requested to return it and Mercari authorized the return. We I received the item, it was no longer in the factory box. I reported the sate of the item to Mercari and they stated that the customer returned the item in the condition that they received it. I had sold similar items on Mercari and ask Mercari to verify with previous buyers the condition of the item that they received. I also sent Mercari pictures of similar items that I have listed, in their factory boxes. Mercari gave me no proof of the condition that the customer received it and just closed the case in the buyers favor. When I asked how I could protect my myself from this situation in the future, Mercari did not respond. Poor customer service

I tried to use this app because a friend recommended to use it to sale some of the products from my cleaning convenient store. At first, I thought it was easy to post items but later I found out that cheap and ignorant people will make ridiculous offers like how are you suppose to make money? On top of that, they can even suggest to remove your listings simply because is not the price they want, and at the end Mercari buyers made them remove many of my offers. Even though my prices were very competible, I really never sold anything in that app and I tried to complain via email or a live agent to address this inconvenience but it was impossible and very frustrating.
Also, I completely removed my adds there because I read on another review company that they do not pay their sellers.
I suggest Not to waste time on this app if you are a seller but if you are a cheap low baller prick buyer, is the best place to keep them busy.

Bought a "new" item that ended up received a clearly used item.

I contacted the seller asking for a return. No response.

I tried to set up a return, The Mercari system would NOT let me. It stated 3 days must pass first.

After 3 days, I was told by Mercari since 3 days passed, no returns AND seller gets automatic positive feedback. WTH!

THIS IS A CLASSIC BAIT AND SWITCH SCAM RUN THE THE SELLER AND MERCARI!

AVOID AT ALL COSTS!

I placed an order, then 15 minutes later, found a better option on a different site. Went back and requested to cancel the order. Even though the purchase and order cancel were both made during the night, the seller claims when she saw the order the next morning, she did not see the cancel request. As a result, the item was shipped and I was stuck paying. Mercari needs to fix this flaw if they expect to keep up with other similar platforms. I will definitely think twice before I ever order from their site again if I have no reassurance that I can cancel my order, even within minutes of placing it.