MercariReviews 2,404

What do you get when you combine a dishonest, lying seller with an incompetent, non-responsive, poorly managed and probably dishonest online marketplace? The answer: Mercari. I placed a purchase for some DVDs of an old TV show and paid $80. The shipment was supposed to come by USPS registered. Nothing came after several weeks. Then the "tracking" number suddenly showed my item had been delivered-but to someone else in a distant state! I contacted the seller and he claimed it was an erroneous tracking number, and sent me another tracking number. This number showed he had not even delivered my DVDs to his local post office for 2 weeks after he took my money. Then both the seller and Mercari claimed the shipment was slowed down by the Post Office. After a month I demanded my money back. Mercari responded and said be patient. The seller pestered me with more than 10 emails asking me to wait, claiming it was the Post Office's fault, etc. Finally I told Mercari I would file a small claims court lawsuit in my local county against them. The next day, after a month, I was told they were refunding the $80. Finally after 6 weeks it showed up on my credit card.

Do NOT trust either the sellers or the site itself, Mercari. This whole site is a scam, either intentionally or through lack of proper systems to protect buyers. It should be shut down by federal or state consumer fraud regulators.

It's almost impossible to contact Mercari the telephone number online you find goes to consumer affairs. I was trying to delete my account could not delete the account I was only able to delete app from my phone. I have purchased several thing from their site that was not authentic. I was going to sell items but I WILL NOT mislead anyone to purchase none authentic items. The weird thing is if you list an item stating it's a Replica or Dupe in the attempt to be honest with the buyers they remove your listing. I will not ripoff someone, I am will to argue that 80% of their listing are with fake items because of what I have purchase believing they were authentic.

Buyers and Sellers BEWARE!

This company is "lost in space". Ordered Dallas Cowboys talking bottle opener and package was CRUSHED upon receipt. Immediately filed claim on message center with seller and received no response. Searched mercari web site and there were no forms to request a refund just articles on how to do so. When I finally did receive a response from mercari they stated that the 3 day grace window was closed for reviews, that they "AUTO-RATED" the seller on my behalf with a positive review so that the seller could be paid and that the transaction was CLOSED TO FURTHER REVIEW. I finally received a little satisfaction after filing Fraud and perjury charges against Mercari and the seller with 1. The BBB, 2. My bank and credit card company, 3. PayPal, 4. TX. Attorney General's Office, 5. PayPal's bank (Synchrony), 6. CA. Attorney General's Office and finally 7. Bureau of Consumer Protection of the Federal Trade Commission (FTC).

Shoes were badly worn when recieved but in the description they are listed as fairly new they have spots on them and the pictures doesn't show any of what I saw when I received them I feel ripped off! And I'm having difficulty recieving a refund Bad business

I purchased an item and the seller lied about the weight of the item. I let the Mercari know about the issue and asked for a return. A member from escalation team from Mercari contacted me and asked to wait for the return shipping label. I waited for more than a day and emailed back to Mercari. The same person from the team told me to wait for another 24 hours and I will receive it soon. I waited for two days and suddenly I got a message from Mercari that the money was released to the buyer and Mercari left a feedback to the seller. How can they do that? Can I trust them anymore?

They do not follow their 3 day policy and close out support tickets when the issue is not resolved. I've had nothing but issues with support, and am now being told I cannot be reimbursed, from someone refusing to communicate on a delivered package, because I provided stock photos. Which means they allow scammers. Half the time the pictures come out poor or they are not supported by the app. Good in theory but poorly orchestrated. I gave them opportunities to fix each issue as they arise and they just close out tickets.

Mercari is sneaky. They let you go for awhile and after you invest time listing things - they start to harass you by refusing to let you list more items or edit items already listed until you add a credit or debit card. I had added a vanilla gift card and thought that would be the end of it. Months pass and now they are asking for another card. Seriously? Are they just collecting card data from users now? They are losing money in the States yet keep harassing the few active users they have. I won't buy anymore because I have ordered complete sets and only gotten partial sets, broken glass, dirty clothes and buyers who lie about condition and want refunds even though Mercari says they don't give refunds - they do. I won't buy anything from that website anymore because they have so many awful sellers and fake profiles. But as soon as they get a legitimate user - they just keep asking for more financial information.

I've only been selling on Mercari for two months. I sell primarily items averaging $90 plus shipping. I sold something and received notification that it arrived. Next thing I get is a notification stating my shipping insurance will not be covering my item because it wasn't package correctly. What? Someone stole the item out of the box and shipper bag and sent the box on its way to the buyer. Mercari opened the case, closed it and told me I wasn't getting anything all in one minute. They will not answer any questions. They told me to ask the buyer. The buyer was the one that told me the bag was cut open and item stolen. I cancelled the order to pay back the buyer because I wasn't told what to do next and didn't want to pay for shipping of an empty box. Mercari does not have our backs. Now I'm out approx $90. I located the tracking number and filed with the postoffice.

Horrible experience with Mercari. I got scammed as a new buyer, found a cell phone (Samsung Galaxy 10) and bought it from a seller.

When the package arrived it was a refurbished iPhonexs. So the seller sent me the wrong item. I contacted the seller who denied he sent it and swore he sent the Samsung.

I tried to request refund in the Mercari app, but it said the return was ineligible! I felt scammed. I was eventually able to find and a support email address online, and emailed their support.

They agreed to refund me (after 'escalating') and asked me to send it back to the seller and emailed me the return label. I promptly sent the wrong item back. I also sent photo proof of the wrong item sent.

I got confirmation the item was received back from the seller and I would be getting a refund.

Then today I got this email from them:

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Hi xxxxxxx,

We have reviewed your return for item m*******890. However, we have reason to believe that you have intentionally given us false information in order to have a return or refund approved. We strictly prohibit this activity, as we strive to ensure that Mercari is a safe and friendly environment for all users.

We have completed the transaction and released payment to your seller, since they have fulfilled their obligation of sending the order.

Your account has been suspended pending deletion. Please complete your in-progress transactions and request a Direct Deposit in order to receive your funds.

Once your transactions have been completed, and you have received your Direct Deposit, your account will be deleted.

Best,
Team Mercari

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So I got scammed from a seller, and they are banning me? Horrible experience stay away.

So there are people on the website preying upon women. I "reported" 10 different times and no one ever got back to me. Also, I purchased a product and it was completely dried out. After trying to get ahold of the company for 5 days I finally have up. Two weeks later I tried again and received an email saying that they can't give me a refund. I will never use a site that does not take predators seriously. There are young girls out there that are vulnerable to these types of websites and they have done nothing to control it. Do not let your daughters sell their clothes on here!

Mercari allowed me to mail a 350 purse to a guy who changed his mind and asked for a refund before he received the item. Then he opened it, returned a stuffed animal back to me. The guy filed a dispute saying he received the animal instead of the purse. He tried to get it cxld before hand, they told him no then dont receive it... he did, swapped the item and sent it back in a box TOO small for the purse to fit in. Guy atole it and mercari is NOT standing behind the item that tbey claim we wont get scammed on. They i stantle refused our claim and wont chat any more. I pkgd it at work, i have video that purse was in box when guy picked it up. They didnt care so im out.,

This is a terrible website they allow sellers to promise you something then they turn around and cancel it after you made the purchase jack up the price and sell it to someone else after they sold to you. They also allow sellers to sell broken items and refuse refunds. Also sellers have a certain amount of days to ship and a lot of them do not ship st all making you wait and request a refund I mean if your going to list it you need to sell it. I ordered something for my daughter she was so excited about it and the seller cancelled the order didn't message me then I find the item was relisted minutes after she sold it to me communicating with me that she would ship it out Tuesday. Then the next day I got a notice she had cancelled the item relisted at a higher price and sold it. This type of stuff should be illegal. Another time I purchased an item and a lady messaged me said she would ship and I waited a weeks messaged her she never got back to me so Mercari cancelled the item. The problem with these is it doesn't allow you to rate the sellers unless the purchase is made and delivered so you can't warn others of the seller unreliability or dishonesty. This company allows anyone to sell anything and it can arrive broken and if you dont rate them they still get paid anyways. I ordered a gift for a friend and it arrived broken I tried contacting the seller they responded with sorry it was sold as is and no that was not in the description so they got paid and Mercari refused to refund of return my item. I am just sick and tired of the way they operate they are a dishonest company and allows liars and thief's and scammers to be a part of it. I really think they should allow rating whether or not your purchase went through.

I thought I would try Mercari and sold a small item to see how this works. The buyer was not happy as the item was not what he expected (even though my post was very accurate). To be nice, I refunded his money by cancelling the order (even through he already had the product and I probably would not get it back). I tried to contact Mercari to explain (since they don't encourage cancellations and I was doing so after delivery). What a wild goose chase. Usually when clicking on Contact with any company, you can immediately send a message. Not on this platform. When I finally was able to (click, click, click) I got a worthless response saying how sorry they were about my experience without addressing my comment/question on whether they expedited the refund and the fact that since I cancelled the order I could not send a message to the Buyer. They never mentioned anything. I sent another message to be told I canceled the order (Duh!) and the buyer was getting a refund. (Never commented on what happens to my product.) What a waste! First and last time I try this. The platform is not user friendly. Not worth the effort. I will stick to LetGo and OfferUp and just sell locally. So much easier. Mercari should take some of the money they waste on all their commercials and make their platform user friendly. Click contact and just send a message. Customers should not have to work so hard to contact them.