MercariReviews 2,404

First, I've Made almost $3,000 in two months - so that's the good part. The bad? Customer service is almost non existent! I had a package that was lost in the mail and they took my money away even though it was clearly mailed and lost. I emailed 12 times and got the same response each time. It's yet to be resolved. The next bad thing is getting low ball offers! I have brand new, original packaging items that I list for a very fair price... at least 50% off. I got a $10 offer for a $65 item. If Mercari would actually attempt to have decent customer service I would stay, but I'm not going to use an app that doesn't have my back! Last thing - I purchased an item in early June, still hasn't shipped and it's August. I've reached out to the seller with no response and Mercari responds to my emails with this: we've resolved your dispute. They haven't. It's ridiculous

First off i sold a dior necklace to someoned Mina. Her real name isn even Mina. Beware she is a scammer because she claimed to not have receive the item when it clearly said delievered. Then i told her i have screenshot proof that it did and she stopped replying to me. Then she tried to cancel the order after it said delievered. But the item was already delievered I told her I contacted USPS Postmaster and I told where they are going to give me the gps coordinates where the package is at. A few hours later, she claims a return. Well Well, after all she caught lying and now she has to return my item as described. Even though she has good ratings dont trust people easily don't let people scam you! Mercari always sides with buyers and not sellers! PLEASE DONT LET MINA BUY THISS SELLER OR LET HER BUY ANYTHING!

I was disappointed after purchasing a wallet that had a horrible smell. Not a new chemical smell. More like moldy, mildew, mice infested smell. I heard Mercari doesn't allow returns for odors but I figured that applied to something washable like cigarette or thrift store smells on a shirt or overpowering plastic smell that will subside.
I requested a return and was denied stating items can't be returned due to odors. I knew Mercari was a gamble so that one I lost. What upset me was they gave the seller a 5 Star rating! I was not able to warn future buyers and her rating was enhanced by my loss of money! Apparently if you request a return and it's denied the seller gets a rave review from Mercari! It makes no sense! Very wrong! Attached photos show them explaining' why I couldn't leave a rating or my own review and their policy for their 5 Star rating system. *Request return sounds so much better than denied returns. They make it sound like the buyer of the unsatisfactory purchase was refunded making the transaction at least neutral. That's not the case. You either deal with losing your money and give an accurate rating or request a return and possibly loose your money and that seller gets a 5 Star review thanks to Mercari!

Shipped out my item to the seller. It broke while in transit. The customer requested a refund and mercari asked if i wanted the item back or to let the customer keep the item.
Customer kept her refund and money was deducted from my account.
My post was removed from my own account so i could not even see it has ever been listed or sold.
Clearly this was an issue during transit and mercari decided to keep my money.
DON'T WASTE YOUR TIME.
Their ratings are horrible and an issue. I send all of my items overnight, still get low ratings for dumb things that i am happy to resolve between the buyer, but of course they don't reach out. UNFAIR RATINGS ARE A THING.

I purchased a plate through a dealer on this site. When I open the package I found the plate was broken. The dealer did a really bad job packing this delicate item such that it would've been more of a surprise had it arrived intact. Since I happened to be on vacation when the item arrived I was already outside of the 3 day window of opportunity to request a refund before I even opened it. There is no way of contacting customer service either through phone or email. So I paid $30 for a broken plate and have no recourse. It's really unreasonable to require any action to take place within 3 days of the item's arrival. Really bad business!

I am trying to get help from Mercari that I was scammed out of. Buyer asked to have it shipped out today or they would not buy it. I packaged it up and rushed it to Fedex. As soon I marked it shipped the buyer cancelled the order. Once the shipping wheels are in motion it is difficult to stop delivery. The thieves know this and take advantage of eager sellers that want to accommodate a buyer. Mercari is impossible to get hold of via telephone but they did respond to my email. They apologized and offered me a 5% discount on my next purchase. Thanks but no thanks... They really don't care that I had a laptop basically stolen from me. BEWARE OF PEOPLE ASKING FOR SAME DAY SHIPPING!

I bought an August smart lock on Mercari, and when it arrived, I inspected it as best I could. The box had the correct skew, all the parts appeared to be there, the lock appeared functioning and the WiFi bridge plugged in and connected to the internet so I approved the sale. I had to approve the sale before installing the lock because Mercari only proved you 3 days to approve the sale and it turned out the lock was not compatible with my deadbolt (no big deal, but I needed a locksmith to change it out and rekey it). Upon going to install the lock, I noticed something was off and realized when examining the TINY skew on the lock itself, it was a first generation version of the lock, not 3rd as the box said and the seller had advertised (years older and not compatible with any of my smartphone devices). Upon installation it became clear the battery compartment to the lock was jammed, rendering it unusable, and one of the pieces that appeared to have been in the box was actually just the outer plastic covering of the piece, not the actual sensor itself. In short, I recurved a broken old lock and there was really no way for me to know this, even with a good inspection of the product, until it was installed. I noticed the issue within 2 weeks of purchasing the lock and when I contacted the seller he blocked me. I notified Mercari, and asked they as least remove the 3 star review the scammer left me (what?), and they replied thanking me for letting them know, telling me they would investigate, but that, per their internal policies I would never know the result of the investigation and was never getting a refund. Worst customer service ever. I cannot believe I switch from EBay to them. I will be running back to them with open arms, happy to pay any additional fees for their transparency and relative integrity.

Mercari doesn't give buyers any protection. Purchases a Burberry bag from seller M-closet And also Mercado claiming all her bags are authentic, but Real authentication confirm that the bag is faked. I contacted both mercari and the seller, but the seller to request a return since Mercari claims that it guaranteed authentic or your money back. Seller didn't even bother replying nor concern that bag she sold me is Faked. No luck getting a refund from Mercari. Scammer! Stick with poshmark.

What I learned with my first (and probably last) experience with Mercari is that it is not a safe place to buy. And not because I think sellers there are all fraudulent and dishonest, but because Mercari's policies seem better designed to protect a bad, dishonest seller than a buyer in danger of being scammed. Mercari promises safety and protection to buyers but, in my experience, it provides none. You buy something that turns out to be nothing like it was described (as I did), or arrives broken or maybe never really worked... whatever the problem, Mercari makes it very difficult for the buyer to report or find help with the problem -- or perhaps more importantly to Mercari -- find a way to return the item and get a refund. And this is by design, starting with Mercari giving you very little time, only a few hours after your item is delivered to initiate a "request for a return" (which may or not be approved) and which includes providing pictures of the item as when it was first delivered (how many people have that?) and some such ridiculous requirements. Then you realize it is nearly impossible to find someone to contact and get help with your return request, you look for and find no way to report the problem or to get some information and guidance. Given the lack of support and how little time you're given for the return request (which may or may not be approved) and other complications, you might decide to take the loss and let the seller keep your money, but punish him/her with a negative review. And this is a choice, because at Mercari you can't do both... request a return (which may not be approved) and leave a negative feedback. This means many negative experiences are never reported, even though it is feedback that could warn others about a bad seller. So, if anything, it is not the buyer who gets the most protection at Mercari but those bad sellers who take his/her money. My experience has taught me Mercari is not a good and safe place to buy. And may be not a good place to sell either which is why I will stick with Ebay for now, where buyers do have some protection.

This is my honest and first experience on the platform.
I bought a skillet, but I didn't want it anymore. I spoke with the seller to arrange a return and she was fine with it. I just had to wait till I receive the item to initiate a return. When it did, I rated the seller thinking that the "return request" would appear afterwards. I was so wrong. That button didn't pop up anywhere...
The seller told me I shouldn't have done that because then I cannot make the return. It was then that I read Mercari's policies on returns. Their return policies are horrible! I tried speaking with the seller to still arrange a return since she's located an hour away from me and oh surprise she ghosted me!
I was so upset and disappointed, I emailed customer service. They simply said that per Mercari's policies, what's done is done, and if I want I can resell the item. But that's not a solution! Interestingly enough, a five hours after their response, they closed up my support request!
Looking at my experience, Mercari is the perfect place to scam anybody with wrong or faulty items. Customer service won't help you. Mercari is not responsible if something happens. And in the end, I frikin lost my money.
None of this is exaggerated. Please heed my advice to never buy items from this platform and save yourself some trouble. It's not worth the headache.