MercariReviews 2,404

Mercari is a TERRIBLE website to use. I've made a couple sales and out of one of them, Mercari was picky and said that it violated the terms and guidelines. I submitted a request to ask why, and Mercari was so vague. Their customer service is terrible and they take days, or even weeks, to respond. After that, Mercari has supposedly charged me twice, saying that I violated the guidelines. They then closed my account, and after I said that one of the charges was invalid, they didn't even care about my opinion. After I argued with them and asked them questions on why they couldn't provide me more info on why they thought I violated a rule, they just simply ignored all my questions and said the case was closed and won't be reopened.

Terrible. If I could give 0 stars, or negative stars, this company and website deserves -. DO NOT USE THIS WEBSITE! COMPLETE SCAM AND WASTE OF YOUR TIME!

I have been having lots of issues with the app, first it's been telling me "Purchase not allowed in your region" I emailed Mercari - they closed the issue with NO RESOLUTION. I emailed them again asking why it was closed when nothing was done.

Note I try to log in and it says my email or password is invalid so I reset my password - and it's still saying it. So ummmmm did Mercari cancel my account or something. Delete and uninstall.

Bought a pair of jeans on Mercari and after sending me endless spam trying to get me to download their mobile app, with endless emails all linking to their mobile app which I didn't even want, the jeans finally arrived and they are the wrong size. Not even close to the size that I ordered. So the original receipt said 30 day guarantee, another receipt said 3 days satisfaction guarantee, I figured why not try to return them. They tell you that you have to take six photos of the product, the label, etc etc. and upload them and you aren't allowed to do any reviews or you lose your right to any returns or refunds. The whole thing is a complete waste of time and probably a scam. I'd steer completely clear of this website if I were you and if they tricked you into downloading their app you should probably remove that right away lest it be infected with some virus or something.

This has to be the worst place I have ever bought from. You can't contact them any way you try. The phone number listed says to leave name and number, and then it hangs up before you have a chance. When you find a form to contact them and spend time writing your comments, when you press the send button a tiny red circle with a line through it pops up and won't let you send. Buy from eBay where they know how things should be done. Been with them for years and have never have had a problem. Stay away from Mercari.

I have sold on Mercari for almost two years and loved the app. One week ago I was suspended from my account with no explanation. I have emailed every day since with no answer. Tonight I received a message that I am no longer allowed to use my account or open another account on Mercari. With no explanation. PLUS a I have money in my account that I made! And I have no access to it. Since this happened I have met many others in the same situation. It's incredible to me. I have filed a complaint with the BBB. They have stolen my money, closed my shop, with no explanation as to why. I do not recommend seller here anymore.

I shipped out 2 $800 chandeliers both purchased for $300 on their site. It was completely wrapped in bubble wrap the full 2 inches, that UPS mandated and the box they had me buy from them in order to provide security. One was received perfectly. The other was damaged. Mercari STATES they provide a $200 insurance on your item in case of loss or damage in transit. And YET THEY refuse to follow it. Claiming it wasn't packaged correctly, yet the other was the same way and NOT broke. The receiver even stated, it was packaged correctly, and Mercari says we are both wrong and it's my loss to swallow.

Mercari isn't owning up to a mistake that happened which informed me my purchased item got canceled. I bought a comparable item to replace it. Contacted my seller through no help from Mercari ( had to go through another listing), and having trouble even requesting a return. I keep getting your issue has bee. Resolved or please kindly share what the problem is... AGAIN! Please do not buy or sell with them. The photo is of the response I received after informing them I had falsely been notified that my item was canceled.

I never thought to check reviews first on a selling site. This one is the worst there is. I listed a carpet but there is a little box you are supposed to check to send. I am not paying hundreds to ship a carpet that was only $350. The items sells but Mercari never sent me a notification. Somehow I finally got an email to remind me to ship but I wrote in the body of the ad that buyer pays shipping. Next I get an email that the ad was taken down because I violated the "No pick ups" rule, I had no idea. I emailed them many times and they have kept my money paid by the buyer. THEY STOLE MY MONEY AND TOOK DOWN THE AD SO I CAN'T SHOW IT TO PAYPAL