MercariReviews 2,404

They did not sent my correct order, will never use them again, buyer beware. They are rip-off, customer service sucks, never use them. Ebay is soon much better.

On my third purchase on Mercari, I was scammed. A seller advertised a pair of headphones for $300, which I bought. But the seller was a scammer and just sent me a package of alcohol wipes worth probably not even $1. They did this (sent something - i. E. the alcohol wipes) just so they would have a tracking number. This is a popular scam lately from what I've read. Mercari markets itself as the buyer being protected saying that they hold the money and won't release it until you are happy with your purchase, etc. but it is all lies. Mercari deliberately makes it very difficult to report the fraud. There are no links on their website for this. They have an 888 # they tell you to call to report fraud, but all you get is a voicemail system and they don't call you back. You can email and fill out forms on their website and all you get back is automated responses. They are directly responsible for their site turning into a hotbed of scammers, which is a real shame. It could have been a nice alternative to eBay, but they choose to go in a different, more sinister, direction. If you value your money and your time and don't need or want additional aggravation in your life, I'd strongly suggest that you avoid Mercari at all costs. I've attached a picture of what they actually sent me (alcohol prep pads worth about $1) instead of the $300 headphones that I paid for.

Wanted to sell my xboxone s thay chare $18 up loading fess and $5 handling fess. What happened to free uploading scamers

Another word of caution from the many here to stay away from mercari. This service is a complete rip off and they will steal your money. Stay away from this diceptive company and spread the word around to everyone you know.

Mercari locked me out of my account. 2 weeks before Christmas and are still holding my funds. It's been 8 months with over 100 emails sent. No reply phone calls. They give me the same forwarded message & when they have requested any info I've sent it back x5... And with a few hours they fed me a message saying that they've closed my inquiry. They have my kids Christmas from last year 400$'s + that they won't direct deposit to me or allow me to regain access to my account...

I used mercari a few times, the last time was, well, the last time. The item was unusable ( an outside micrometer that the thimble wouldn't turn) the seller agreed to a refund yet Mercado would not allow it. After a week of back and forth they still refused. How can a still photo show something won't turn? I submitted a photo of the sellers agreement but that wasn't enough. Beware purchasing from this site. You have no recourse as they have your payment info in their possession!

I purchased ceramic bear bookends. I received them today. Upon opening them, I see they were packaged with 2 ply tissue paper and lots of space in the box for movement during shipping. I first contacted the seller twice and got no return response. So I went to site to request a return. Went through all the steps in detail. Took 12 photos and attempted to submit. However site said "something went wrong" and to try again later. Which I did attempt 6 times. No avail. So I went back to the home site to contact Customer service. And try to report the item, only for it to say that I can't return an item that I already rated? I Did NOT do a review on this item or the seller and now can't find any other way to straighten this out. Apparently from what I have been reading, I was just screwed out of my money and no one gives 2 craps as long as they get paid! Let me say that I am beyond livid at this point! What dumbass packs ceramic in tissue paper instead of bubble wrap?

The seller sold a broken item then denied it when I questioned her. I am trying to return it, but the website will not allow me to submit it.
This is my 2nd day. I am sure this is how this scam company gets you by not allowing you to process the return in 3 day window period. Please do not purchase any items from a fraud seller's name.
"taj outfits" 1st picture is what she advertised. 2nd and 3rd picture shows broken and missing part items she sent.

My wife bought a computer monitor for me. It was received yesterday 7/19/2021 and was defective. This was found out after my wife left the seller a positive feedback. Yes I know it was a mistake to have left it before we plug it in. But it was done. This morning we got a message back from the seller. This was in response to a message sent to them yesterday. They wrote "LOL contact Mercari". What does that tell you. Not even the seller's are worried. Seller can sell what ever they like and nothing will happen. They keep your money, sell you crap, and get away with it. I really do not understand how the BBB can give a company like this a 5 star rating. Makes no sense! Mercari has no customer service, no phone number that goes to real people, only emails and then you wait for up to 48 hours for a response. Why would you buy from a company like this? Why does the US or any country let a company like this do business in there country? Stay away from this Japanese company! They are ripping you off in a BIG WAY! It is not worth the savings. Stay with ebay or Amazon. This Husband and Wife learn a very valuable $145.00 dollar lesson. Please learn from our mistake. Stay away from this horrible company Mercari!

I posted some vintage items and apparently one customer didn't like them and complained. They were pins featuring a little african american girl eating a watermelon, 1940's memorabilia. I'm African American, why allow some historical items and not others. I don't like how they pick and choose what you can sell and what you can't. Then most of the responses are automated it's like talking to a robot. Try Etsy or Ebay instead, not Mercari

These sellers for whatever reason refuse to ship items people buy and then repeatedly lie about it. They do this with impunity because a buyer can't leave a review. There is absolutely no way to judge beforehand if a seller is a big fat liar. I've had numerous cases of non shipping sellers who refuse to cancel a sale.

Please be aware while selling on M. They closed my accnt and they said any balance will be held indefinitely 7 minutes later after receiving a letter from my lawyer: they said your funds are now avail. So you know what to do in case you need to get them to act

Believe everything you read about them. They are just horrible all the way around from the sellers to the company itself. Do yourself a favor and stay away.

I have bought so many things on this app. Went well and smooth most times. It just all started the last 3 purchases. The first 2 of those never arrived they got lost in the mail. No problem I got fully refunded because it was no one's fault beside the mail company. But this last purchase I made was for a barbie dollhouse. I had never been treated so poorly by a seller JUST because I request a return for a refund. The house advertised that I paid for was not in any condition as described or looking like the pics. So seller said she ship 2 different boxes. I just received the first one and it's the main whole house structure. It's broken at many places on the structure of the house and it's filled with dead bugs and dirt. The second box with missing parts are the top floor and supposedly all the dolls and furniture accessories that were shown on all seller's pictures. Have not received that second box yet.

I politely asked to get a shipping label to send it back to seller because I said If I knew it was broken I wouldn't bought it in the first place. Usually normal professional sellers on here would review the pictures I sent them and would simply do the right thing.

Not in this case. In no occasion I misspelled or came out not knowing English. But my first name is pretty much Asian. This seller wrote me insults, discriminated me, bullied and called me names. I was baffled and shocked I wrote Mercari to see if they could please do something about this behavior and they simply dismissed the seller's behavior towards me even happened but they did offer that I can ship it back for full refund. I'm not asking for much but at least acknowledge the fact that this is unacceptable and not let their sellers behave this way when they are themselves in the wrong to begin with.

I can't believe this is happening and I'm certain it's not the first time this seller treats their unhappy buyers this way.

My personal data, e-mail and account number have been stolen on this website. I was robbed this way. The Mercari website did not react at all to this information. Customer service is awful and never helpful. They always responded "very sorry". My experience is that it is the worst sales portal on the Internet and there are very few places where you can evaluate them, because they either do not allow you to place comments or they control them. Please be careful!

Please avoid Mercari app completely if you guys are serious sellers as i already had my experience. I sold a preowned authentic LV $780 handbag on Mercari. A buyer bought it and scammed that she received a different one, she took photos from hers and sent them to Mercari. After Mercari did there "Investigation", they deciced to refund to her while i received back a used dirty extremely poor condition which like a trash bag. I have been with Mercari for years, having over hundreds of sales, making money for them and helping them build a better Community for buyers and sellers. This is what i received from Mercari, worst experience that never be forgotten.

Back to ebay for good. Sold a few coins on Mercari all of the sudden they send me a message saying that I am sell a Prohibited item. I asked them to be specific so I would know what I did wrong. I listed them under Mercari's own categories. The responded with you did violate rules by selling a prohibited item. That was REAL clear to me!