MercariReviews 2,404

Constant messages of advertising. So much pushing that it's pushing me away from buying anything. Other then that the site is good and I like the payment options, fair fees.

I'm a seller on Mercari. User ID *******. I'm a respected seller, and have sold 15 bags.

Although almost all my bags are authenticated; there are times, I do not want to spend the fee. This should be an "optional" thing. However, Mercari many times will not allow my item to go live until I pay to fee or my item remains "inactive".

What's worse, is even though you're forced to pay the authentication fee for your item to be seen. If a fraudulent customers wants to return your item and claim it's "not authentic". Mercari always sides with the buyer, and says your "item was not as described". Even when they made you go through their authentication process before your listing was shown! What a joke! Poshmark and other platforms are way better!

Seems like a scam to force buyers to spend money on getting "authenticated".

Mercari now demands personal information such as social security numbers and much more in order to sell on their platform. Not eBay nor OfferUp requires this. This site is a scam! Mercari has lost my trust

I bought a ceramic goblet but when received it was broken. I let them know about it and i had sent pics of item. When sent they ask for more pics of item and pics of wrapping and then they were going to investigate whos foult it was the item broke. I buy from different sites and i have never receive an answer like that. They either replace it or give you your money back i dont care whos foult it was no body charges for a broken item

Waist of money, Mercari will not backup the buyer all they care about is making commission from bunch thieves scammers sellers.
Most of the seller sells stolen phones, do not buy from this website, waist of money.

I Shipped a bunch of items weighing 4 oz. Mercari sent me the labels. For several places the shipping cost more than the label Mercari must have sent me. They then Charged me the entire cost of the items as a fee! $9.28 for a 4 oz. Item and $11.89 for a different 4 oz. Item.

They also charge you for the postage even if the seller cancels the order.

Mercari is a fraud and thief. I contacted them about a seller selling fraudulent Tom Ford perfume. I contacted them about a refund with pictures as supported evidence. What Tom Ford fragrance come with an upside down sticker label? And that was the first giveaway. They suggested that I get a 3rd party to authenticate the fragrance on writing. After calling several merchants no one could give anything in writing as it goes against their policies or individuals where charging the cost of the fragrance. That was a no win situation. I did an dispute with my bank. The bank had them to refund my money. Mercari limited my account due to this. Forgot to mention that part of the money was refunded to my Mecari account because that's how ro original form of payment was provided. I contacted them a month later about not being able to use my account after resolving the issue. The next day my account deactivated with the balance in my Mercari account being taken. They stated that I was responsible for paying back any charge backs. I'm disguisted with their business practices and that they want to consumer to take a loss a fraudulent items.

Nonexistent customer service. Listing attempts a complete runaround. Going back to Ebay. Not worth the aggravation.

I tried to buy a gps unit. Mercari had several listed, but half of them are clearly scammers asking you to text the seller directly. Most sellers have zero reviews or sales or purchases. I found one from a seller with at least a couple reviews, but the seller did not respond after I purchased the item at full price, so I'm locked in a 4 day waiting period. Other items are listed for sale, but when you try to purchase, it says there is a problem with the seller. I give up.

This is by far THE ABSOLUTE WORST SALES PLATFORM AVAILABLE. BE WARE OF MERCARI. THEY'LL LOCK YOUR ACCOUNT AND TAKE YOUR MONEY WITH NO EXPLANATION OR WARNING. YOU GO TO LOG IN, YOUR ACCONYS RESTRICTED OR LIMITED AND YOUR MONEY HAS DISAPPEARED. I have called the BBB and reported the monies they have stolen from my account. Sad part is, I had almost $2500. In completed sales. Mercari has stolen every last penny from me. They are a bunch of liars and thieves.

They do not describe item in detail and when you try to return thay say it was to late.
That's not right. I wll NEVER BUY from Mercari site again. I will also give you bad reviews over all social media

I've been with mercari for years and have over 1,000 positive reviews. My mercari account was hacked and they bought $1,300 in tennis shoes. Tried to get sellers to change address. Mercari caught on and canceled the transactions and blocked my account. I notified my bank of the bogus mercari charges and filed a claim (still pending). It took 3 days to re-activate my account during which I received a empty box I had paid $240 for. Since my account was frozen mercari rated the transaction and released the money. They nicely told me I'm out of luck. Seriously. ZERO protection from these crooks.

They provide absolutely no protection for their sellers. Buyers can purchase an item, and if it does not fit, they are allowed to damage it themselves, request a return, and it will always be approved. This has happened to me twice and I the items were sent back to me in unsellable condition - not at all the condition they were in when I shipped them. It takes a lot of time to list things on this site and it's absolutely ridiculous that there is not protection for sellers. Figure it out, Mercari.

I purchased Burt's Bees Day Cream which I have purchased elsewhere for many years. It has gotten harder to find and I saw it was available on the site Mercari from a seller called beme. I had never used the site before, but thought I'd give it a try. I also didn't realize I had to review the product within 3 days or you are basically locked out of doing anything, no reviewing, no returning, no contact allowed with the seller.
The product took 10 days or so to arrive and I happened to be out of town, so I was unable to verify it. However, my roommate brought it inside when it arrived. When I returned and opened it, the product was bad. The cream was a liquid and smelled terrible! There is no way I would put that on my face. I know the product and that was either a different product completely or had gone terribly bad. I also noticed that the product box it was in was stained as if either it was old, there was a leak or had been reused. When I reached out to Mercari customer service, they said there was nothing they could do. I couldn't contact the seller to even speak to them, and there was no return possible. So there is basically no customer support for fraudulent products by either the company or seller. Very risky! I will never use Mercari again and do not recommend it!

Mercari was referred to me based on some where one could get an item at a more affordable price. After using Mercari since 2021, I have found misleading practices that tailors to the sellers. Buyers are at the mercy of the what is said or not said in the description or pictures. Pictures don't always show all angles of a product, nor does it show the quality. After contacting the seller (same day product received) with my dissatisfaction with the product and then Mercari, they determined that no refund will be issued. Frankly, I was surprised. With no mention on the description, nor did the pictures show the details. I feel like it is like rolling the dices because the return policy is not fair towards buyers. In fact, if you are ok with buying the item with no intention of returning, this may be a good fit. BUT if you would like the peace of mind of possibly returning the product if you are not happy, this might not be the company for you, and me for that matter.

I sold an oriental umbrella stand on Mercari. The buyer asked to cancel but I didn't cancel. I took pictures of the item prior to shipping to prove it was packed to Mercari specs. Buyer told Mercari it was in pieces due to insufficient packing. I don't believe it! This was a heavy piece and was delivered within days. I had styrofoam around all sides, top, bottom and wrapped it in layers of bubble wrap. I had styrofoam and packing paper inside it. Mercari refunded their money and told them to keep my item. I called UPS and they told me it was insured. But no item, no reimbursement. If they did it to me, I'm sure they have done this to other sellers. In my opinion this is theft. Now I'm out a $100.

A seller is able to change the rating of the buyer is already out of line. I'm talking about giving an honest review. She goes ahead to quarrel me and make changes. I checked her reviews, 2 others said / made the same complian. Poor description of item. How will she improve on that if you keep letting her get 5stars? Mercari closes a case without helping out the buyer. Alot if purchases are waste.