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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
#1 - My daughter was looking for a certain pair of shoes and found many. She put a pair in her cart. A little while later, the seller BLOCKED her. For no reason. She didn't know why and thought because her profile didn't show much and wasn't really active. She still wanted the shoes, so I went ahead and followed the process on my phone. Found the shoes, put them in my cart to buy. However, the Mercari mobile app would not process my PayPal properly and kept giving me an error. I attempted multiple times, still an error. I did not want to use my CCard so I tried looking why it wasn't working, etc. I used the same pay process with another app using PayPal that very day and it worked fine. So - PayPal on Mercari mobile app DOES NOT WORK. It was late, I fell asleep. #2 - Next day, the seller BLOCKED ME TOO! Because the shoes were in my cart? I don't know. But what difference does that make? I couldn't finalize the purchase. No transaction went through. They were just saved in my cart. No message, nothing. Well, that person lost a sale and we reported her as "not really wanting to sell". There was no legit reason for blocking. Ridiculous. #3 Found another pair from a different seller, brand new. My daughter bought those using my CCard since PayPal would not work. The shoes were received and came with a return label inside the box (I assume for a potential return?). Daughter tried the shoes on immediately, they did not fit well (too loose) and she wanted to return them. Mercari states it's up to the seller if they will accept returns. Fine. Since there was a free return label ALREADY in the shipping box, one would assume that means returns are permitted. Right? I told my daughter to contact the seller to request a return and make sure (per the label). Well... not only did the seller refuse any return, but then immediately BLOCKED her! Yup. So that's what you get with sellers at Mercari. Real nice. Real professional. Sellers who are rude, want to snatch your money, and love to block customers, even AFTER they took your money. GOOD LUCK!
Don't buy from them! I bought a juicer parts we're missing it doesn't work they didn't except return
I bought a coach wallet from Mercari I received it reaping with cigarette when i asked for a refund customer service told me no since they could not smell it. Unbelievable it smell like a wet ashtray i gag when i opened the package it was really bad they told me to sell it to someone else knowing what it smell like. So I advistise it being a ashtray wallet they will not give me my $50.00 back
They don't regulate the sellers on this site. There are sellers that constantly cancel purchases you try to make. I tried to purchase from a seller that has canceled everyone of her sales. How can that happen? It a waste of time. Will never use them again.
See below of the seller that has canceled everyone of the items that were trying to be purchased from her.
From buyers (0)
From sellers (11)
Most recent
Mercari
This seller canceled. This message is an automated posting by Mercari.
02/27/22
Mercari
This seller canceled. This message is an automated posting by Mercari.
01/06/22
Mercari
This seller canceled. This message is an automated posting by Mercari.
04/28/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
04/21/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
04/13/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
04/07/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
04/03/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
03/31/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
02/23/21
Mercari
This seller canceled. This message is an automated posting by Mercari.
10/04/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
10/02/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
10/02/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
10/01/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
09/30/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
09/23/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
09/19/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
09/13/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
08/18/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
08/13/20
Mercari
This seller canceled. This message is an automated posting by Mercari.
07/26/20
Mercari does not offer the right protection to buyers.
First of all, there are too many counterfeit goods in Mercari.
After realizing that I bought a fake, I am in the middle of returning it.
However, Seller is acting in bad faith holding the delivery of the return at USPS.
Therefore, according to Mercari procedure the refund will be delayed.
Their procedure has clearly flaws and need to be improved to better protect Buyers who act in good faith but result being harmed.
They do not resolve issues fairly. A buyer bought my new item damaged it (looks like their dog chewed it) they said they wanted to return it, Mercari approved their return and basically said the decision is final. So basically someone can damage a new item that you can prove was new and say that it was not as described and you as a seller have no protection. So you not only lose the sale you lose the ability to sell your item because the buyer either switched the item or lied. I suggest selling elsewhere.
THIS IS A TERRIBLE PLATFORM TO SELL ITEMS ON. AVOID IT AT ALL COST. I CAN SEE A CLASS ACTION LAWSUIT ON THE HORIZON FOR MERCARI.
I used Mercari to sell my Barbie dolls and other collectable dolls. I sold all of them but one buyer opened one of my Brand New, Unopened Barbie dolls and detached the head from the neck when trying to pull it out of the box. The buyer returned it blaming me for sending a defective doll. I sent Mercari pictures of the opened and ripped box to compare with my listing pictures showing the box wasn't opened nor ripped. Mercari took the buyer's side leaving me with a damaged doll that I can't sell now.
Compare the picture of the doll I sent with the picture of the one with broken neck.
I generally like this company, however the "return" policy Stinks. Before I purchased my Gucci shirt,I asked the seller about the sizing and told him what I usually wear. The "seller" assured me it would fit. Well,it didn't. I wanted to "exchange" for another size that was being sold and they Declined. The "seller" claimed he would,but no real action towards it...worse return policy & they seem just concerned about their "cut" from sales... Warning! Make sure it's something you know you can Fit from them.Bad Customer service!
Beware if you receive an item not as described and need to return it. Custom support is non existent.
I received a reply say they are investigating and that was it. I did received a reply for the case that stated my item had been removed due to shipping restrictions, however I was a buyer I didn't have a listing to take down.
All my replies have gone unanswered.
BEWARE
They advertise wrong sizes on their website and refuse returns after that. They create so many hurdles to returns that it's not worth it to take the risk of receiving a wrongfully described item. For instance they will not accept your returns if you do not send a number of pictures within 24h and they never tell you that. Be extra careful when buying here because you will not be able to return anything you buy.
Worst customer service ever, rude and unhelpful.
First off zero customer service! I guess that's what you get from foreigners. They like to bend over Americans then take zero responsibility! Stay far away from this company!
By becoming a seller or buyer, you allow the app to have your name, address, credit card info etc. Now they're asking for government issued ID and face recognition!?!?! Talk about invasion! Too creepy for ALL my information to be stored in the app-gives me stolen identity vibes
My recent transaction has been especially exasperating because I needed fast shipping. I was assured by the seller's profile that she is a QUICK and RELIABLE shipper, but was forced to discover that she is totally UNRESPONSIVE and that Mercari refuses to provide a refund so that I can purchase the item elsewhere. The FTC needs to crack down on this business for its false advertising and refusal to provide refunds for goods not received.
I had an amp I sent out to a buyer for sale the guy opened the back voided warranty mecari said I was at a loss and that there wasn't enough proof the item had been opened. Dude talked about just sending the same amp off to be fixed. Isn't that a coincidence huh? Mecari doesn't investigate they side with whatever makes them money. They treat people very poorly and use there keyboard power to screw people over. I personally won't be buying or selling off this site again I'm out over 250 buck. Thanks mecari for nothing.
There is no protection for Sellers when it comes to unfair false ratings and giving the buyer rights to return items that was greatly detailed and photographed. Mercari ignores the rights for Sellers and always take the side of the buyer when they are at wrong. They also give the buyer 7 days to return item instead of 3 days they inpatient about the seller sending the item. It a waste of time and money when Mercari doesn't review the Seller's side of the sale. They even allowed a buyer to return lotion that was opened. It's unfair to us Sellers this way with price hikes like 3 times a year of their selling and processing fees and on top of their shipping fees. A very one sided unethical company.I'm
I made a sale shipped the day I told the buyer and she canceled while it was in post office, and still she keep my longchamp and mercari refund her money, how nice, I lost my sale and my bag, mercari didn't help me at all. First time I had problems with them.
I couldn't do anything since she keep my item or I don't have a way to contacts her, mercari never send a rerun item slip to her or intercept the package, the told me the package was going to get back to me, and it didn't, she received on her door.
No wonder why they are been sue and super bad reviews.I just los $50 thank you mercari
Mercari is a terrible place for sellers and a haven for buyers out to steal and scam. I recently sold a pair of new Ferragamo loafers to a buyer ("W"). For some reason the buyer canceled the order after they were delivered (perhaps they didn't fit or he changed his mind). Because I don't accept returns, he went ahead and falsely accused me of prohibitive behavior to cancel the order, which in turn got my account restricted before they even reviewed anything (and I'm still waiting for this review - they're very slow). Totally unfair and unacceptable how a seller could be so powerless in this situation. Now my account is wrongfully restricted pending review, I don't have money from the sale, and I don't have my shoes. It's a terrible process that handicaps sellers and makes them too vulnerable. Shame on you Mercari. Never selling on your platform again. Poshmark and Vestiare collective are far superior, for sellers anyway.
If I could give Mercari a negative rating I would. People especially buyers should be warned of Mercari. After buying on Mercari, Inc. for almost two months it is easy to see they side on the side of the seller. If you are a buyer, you're nothing. I tried to close my account today but because I have a transaction in progress I can't. My order was paid for on 6/25/23, two weeks ago. For my last two Mercari tranactions they had to send reminders to the sellers to ship my order. This last order was a Hollister jacket that cost $24. Shipping was $12.30 by UPS Ground. When I learned seller was using UPS I told her she could ship by USPS Priority Mail for $7.99 and that I would receive my order in three days. She refused and shipped my order three days later on 6/28/23.11 days later on 7/8/23 and I sit here without my order. UPS will only deal with the shipper, not the recipient. They have a new phone system in place so now it's even harder to get connected to a live body. If you don't say the right words the system automatically hangs up on you. When I reached out to Mercari their response was wait until July 28 or over one month from the date of purchase, i.e., June 25. Had this been eBay, PoshMark or Etsy they would never have allowed this to happen and certainly not expected me to wait a full month. In closing, if you don't mind waiting three days until your order ships, paying $12.30 for shipping and waiting 11 days for your purchase then by all means shop on Mercari. My order finally arrived today. Incredibly the seller has a high feedback rating. Nice wrap job.
You can only talk to Customer Service via email. When I called the phone number it said that there was no live service for my area. I purchased an item from the seller (eric's funhouse). The item he sent me was damaged and not what was advertised. I messages directly to the seller and he told me just to toss it, and he would send me a new one. I contacted him on the day I received the item. I never heard from him so I asked her for a tracking number, but he didn't respond. I want to message him again to find that he blocked me. I contacted Mercari and they said they couldn't do anything because I had already rated my seller. Well, I didn't rate my seller, Mercari does that if you don't contact them directly after 72 hours of receiving the item. Mercari assumes everything is settled. I have contacted them on several occasions and they seem to all be robots. To allow such sellers to remain on their platform will definitely chase customers away. After looking through all of his reviews, it shows that he has deleted a lot of his feedback, so it only shows positive feedback. For Mercari to allow them to do this is a dishonest as it allows him to control his ratings. Please do not use this system. There are plenty of other places to purchase items that do give you customer service and can protect you from these shady dealers like Eric's warehouse.below is what eric's warehouse advertised. The orange and blue bows are what I received. The last is the message where he agreed to resend. I am not only a buyer, I am a seller on ebay as well. I have never received any negative feedback, and I am not allowed to modify any of my ratings.this guy should be taken off Mercari and Mercari needs to clean up its act.
