MercariReviews 2,403

For buyers it's good but not for sellers. If the buyers wants a return even on custom stuff, they can get a return way to easy leaving the seller with a loss. I sold on here for years and have had this issue to often. I'm done with this pathetic company

Customer help is useless. Wanted to return an item and they said no, even though the item was decitful

Purchased item, and had to sign up on mercari, to complete purchase. Once I gave them all my info they said item was unavailable. Worst site ever! Please respond to me about your lousy site.

Before you purchase, double check pictures and descriptions. App is good place to buy but return policy is horrible!

I made a purchase but the product was not same as the seller has described. So I contacted the seller(not the company) and the person was extremely rude! So I contacted the company to request for a return. They asked me to send bunch of photos to prove that the product isn't as same as the seller has described and I did. But it was denied. What has happened to customer service? I'd give negative 5000 stars to this marketplace if I could! I'm 1000% done with this place!

I placed an offer and bought a Nintendo 2DS on Mercari. When the NDS arrived, it had blatant and obvious damage to the top and bottom screens on the left side. The written description by the seller was only one sentence long and said that it was in VERY GOOD condition. The seller never described anything about the condition of the screens. There was no way to see the condition of the screens because the photos were low light and screens often reflect room lights. I was led to believe that the screens were in "very good" condition and when I received the item, it was obvious that it was not. I felt misled by the seller.

I only made an offer on this item under the confidence of Mercari's Buyer Protection and that if the listed item did have screen damage I could return it. Mercari's support is refusing my return request. Mercari isn't even letting me rate the seller. That puts other buyers at risk of falling victim to this type of misleading listing.

I purchased shoes that turned out to be counterfeit. I did not become aware until 2 weeks later. They refused to take them back because they said they had a 15 day deadline for refunds That seller is using different accounts and selling the same type of counterfeit designer shoes over and over with the same pictures. Mercari usually lets them get by perhaps due to their 10 percent commission.

Ridged policy no room for compromise. Not a satisfied customer. Seller misrepresented their product. Resulted in additional cost to me. Mercari was not impressed. Supported the seller.

I bought an AWAY aluminum suitcase on Mercari that was advertised a new. It arrived badly damaged in 3 places and I asked the seller and Mercari for a return. I sent them 32 photos of the luggage, the box it came in and the inside of the box - inspite of that I was asked for even more photos and even the seller accepted the return. Mercari refused to accept the return and I had to raise a dispute with my credit card company.
Do not deal with this company - they are a fraud and cannot be trusted

If you buy, don't expect to be able to return the item. It is impossible. I received an item that was not as described at all. After a prolonged hassle of sending pictures and more pictures, they refused my request to return the item. Don't buy anything from them, they stink. Stick with Amazon. At least they let you return things

I purchased a used e bike conversion kit on Mercari. The seller tried to back out after the sale because they didn't know how to ship. I had to educate the seller on how to ship it. But the worst part is Mercari's awful returns policy. They only allow you 72 hours to open a return! It took me longer than that to install the e bike conversion and there were some issues. I contacted them they had already rated the seller for me and closed out the transaction, there was no way to return the product. Awful, awful customer service, the worst returns policy in the industry. Stay away from this site!

They are suppose to offer 200 insurance if something is broken in transit and they don't. They always side with the buyer, and say the seller didnt pack well enough. Even when you provide pictures that you did and stuff happens out of your control. That is what the 200 is for right? Apparently not. You can report them to the BBB, they dont care. It is really a bad company.

This has been the most frustrating experience of my life and it's only over a $14 item‍. I'm fighting it out of principle! I ordered some cologne for my husband, and what arrived was a total joke. It was the size of my fingernail. So it took me over an hour to figure out how they wanted the JPEG pictures posted up, when I successfully did that they tried to give me a credit on the site when I want a refund to my credit card as I will never buy anything from this site again There's absolutely nobody you can talk to, this whole site is a joke! I stopped it with my credit card, and now mercari is giving me grief! Tried to contact somebody and it's impossible and unrealistic Do not deal with this platform!

Mercari is pocketing part of the shipping fees it seems. I refuse to use their suggested shipping costs and offer "free" shipping instead. I know I can go to USPS to ship an item for $6 but Mercari suggests I charge buyers $12.30. They know exactly what they are doing and they are likely pocketing the excess charges. I should be able to set my own shipping rate whether it's 50¢ or $20 instead of whatever they have predetermined. A seller may calculate packaging costs, transportation and other resources used to get a package out but those fees are not going to the seller when Mercari is setting the rate, anything over the exact shipping rate is apparently going directly to them. There's so many items on the site I will not purchase because I know it does not cost that much to send. Unless they are going to supply me with free packaging materials or reimburse buyers I will ship with whatever service cheapest outside of Mercari and only buy from sellers who aren't blindly letting Mercari charge excessive shipping fees.

I have tried to purchase 2 times with them. Both times unsuccessfully either you purchase and seller does not ship. Or the seller does not respond or says you have a problem with payment source. I messaged this seller many times with no response. I would not give them a credit card number I use paypal only. Never again! Go to poshmark

#1 - My daughter was looking for a certain pair of shoes and found many. She put a pair in her cart. A little while later, the seller BLOCKED her. For no reason. She didn't know why and thought because her profile didn't show much and wasn't really active. She still wanted the shoes, so I went ahead and followed the process on my phone. Found the shoes, put them in my cart to buy. However, the Mercari mobile app would not process my PayPal properly and kept giving me an error. I attempted multiple times, still an error. I did not want to use my CCard so I tried looking why it wasn't working, etc. I used the same pay process with another app using PayPal that very day and it worked fine. So - PayPal on Mercari mobile app DOES NOT WORK. It was late, I fell asleep. #2 - Next day, the seller BLOCKED ME TOO! Because the shoes were in my cart? I don't know. But what difference does that make? I couldn't finalize the purchase. No transaction went through. They were just saved in my cart. No message, nothing. Well, that person lost a sale and we reported her as "not really wanting to sell". There was no legit reason for blocking. Ridiculous. #3 Found another pair from a different seller, brand new. My daughter bought those using my CCard since PayPal would not work. The shoes were received and came with a return label inside the box (I assume for a potential return?). Daughter tried the shoes on immediately, they did not fit well (too loose) and she wanted to return them. Mercari states it's up to the seller if they will accept returns. Fine. Since there was a free return label ALREADY in the shipping box, one would assume that means returns are permitted. Right? I told my daughter to contact the seller to request a return and make sure (per the label). Well... not only did the seller refuse any return, but then immediately BLOCKED her! Yup. So that's what you get with sellers at Mercari. Real nice. Real professional. Sellers who are rude, want to snatch your money, and love to block customers, even AFTER they took your money. GOOD LUCK!

I bought a coach wallet from Mercari I received it reaping with cigarette when i asked for a refund customer service told me no since they could not smell it. Unbelievable it smell like a wet ashtray i gag when i opened the package it was really bad they told me to sell it to someone else knowing what it smell like. So I advistise it being a ashtray wallet they will not give me my $50.00 back

They don't regulate the sellers on this site. There are sellers that constantly cancel purchases you try to make. I tried to purchase from a seller that has canceled everyone of her sales. How can that happen? It a waste of time. Will never use them again.
See below of the seller that has canceled everyone of the items that were trying to be purchased from her.

From buyers (0)

From sellers (11)

Most recent

Mercari

This seller canceled. This message is an automated posting by Mercari.

02/27/22

Mercari

This seller canceled. This message is an automated posting by Mercari.

01/06/22

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/28/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/21/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/13/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/07/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/03/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

03/31/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

02/23/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/04/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/02/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/02/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/01/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/30/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/23/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/19/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/13/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

08/18/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

08/13/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

07/26/20