MercariReviews 2,404

I wanted to try out Mercari because I was becoming more and more aggravated with Poshmark. Sellers not responding, sending dirty items, sending a man's large after advertising it was a woman's large... etc. So I've now ordered 3 items from Mercari. So far... eh... I don't know. The shirt I ordered came very quickly, but there was a small hole in it that was not mentioned in the listing and the size is a not accurate do to washing shrinkage. The second item I ordered it has taken two days for the seller to respond and ship. Which is ok, but it would be nice if sellers check their emails daily so they can respond to questions quickly. The second item has still not shipped so I can't comment on quality yet. The third item I wanted to contact the seller about sizing and I have yet to hear back from them. I'm beginning to wonder if they are even active on the site still. Sooo, much like Poshmark, this site has the same problems and issues. I can't comment on the site itself in helping with refunds or returns, as I haven't had to experience that just yet. I guess like any online 'yard sale' site, you have to be careful and do your homework before buying... then cross your fingers that you actually get it.

I AM SICK AND TIRED OF MERCARI NOT CARING ABOUT ITS SELLERS! So USPS either lost my package or is purposely taking their time shipping it.

It included a M. A. C. Lipstick. I kept in touch with the customer about it. Two weeks later nothing changed on USPS part.

I get a message from Mercari stating that they deleted my item. They legit stated "Your item has been lost in transit, so we've cancelled the transaction to refund your buyer. Please work with USPS to help locate the item." I tell them that I already filed a missing claim five days ago and said to send it to the addressee (so I can get my payment) and now there is no way of changing the address. I mentioned how unfair it would be if the buyer received the lipstick, their money back, and I get nothing in return.

I stated that I have a screenshot of what was supposed to be my payment after the item is received. They told me to send the screenshot so they can see what they can do and that if it confirms I sent the item before Mercari cancelled it and refunded the buyer, they'll take a closer look. I sent it. Then they responded saying, "Since the label was never scanned, we are unable to release funds for the transaction.

I apologize for any inconvenience this has caused. Please keep working with the carrier to file a claim or locate the item. I know this is frustrating, and I appreciate your understanding. Eddy- Team Mercari".

How are you going to know the inconvenience it causes me and still not offer a refund to me as well? The label had to be scanned to even go to pre-shipment in the first place and for me to get the notification that it did.

So at the end of the day, the buyer will get a free M. A. C Lipstick, and I get nothing in return. Mercari needs to shut down.

I ordered a shirt from Mercari which appeared to be a dark charcoal gray or possibly black. When I received it, the shirt was actually a very faded out light blue color and totally different from how it had been presented in the listing.

At first, I thought maybe the seller just didn't have a good camera, so I politely asked how to go about sending it back for a refund. She told me she was under no obligation to take it back.

Here's the thing - on the item listing there's a badge which says, "BUYER PROTECTION GUARANTEE Receive your item as listed, or we'll reimburse you." So I contacted Mercari's customer service to ask how to send the item back for a refund. A representative responded to me promptly, asking me to send photos, which I did.

Mercari then told me that I could not send my item back for a refund unless the seller agreed to take it back. They didn't even care that the color was wrong.

I realize now that the whole thing was a scam from the getgo. There is no buyer guarantee, and Mercari's sellers can put any old thing into a box and ship it to you, then refuse to take it back. Please learn from my loss and do not shop at Mercari!

Mercaris customer service is pathetic. I shipped an item with tracking. Its shows delivered but the buyer claims she didnt receive it. Basically if your a seller all the buyer has to do is claim it wasnt received even though tracking shows otherwise. Still waiting for Mercari to pay me for the item. At first theyll respond with wait 5 days but once the 5 days is up & you respond to Mercari for a response customer service seems to disappear. Pathetic selling app BEWARE. Soon or later you get screwed on this app. Your better off on eBay even though you pay higher fees at least you have a customer service number. MERCARI IS A TOTAL SCAM, stay away

I'm reviewing as a seller. I found this and figured it'd be a good way to sell my items faster since I have them listed on eBay and Poshmark. Unlike the two other platforms, Mercari doesn't allow listing items from the desktop computer. I don't get why. I would have to transfer images to my phone just to upload on the app. It also won't let me copy and paste product titles or descriptions. Then the app refreshes too quickly, that when I upload images and leave the app to get more information, the app closes the "listing" window. Plus, this would just encourage sellers to make errors since it's hard to work with the small device, at least in my opinion.

You can only upload FOUR images of your item! FOUR is not enough. I would say the low fees and shipping options are the only reason why it's better than Poshmark. Only allowing four images is definitely going to encourage problems with potential buyers. They won't get the idea of an item just from four measly pictures. Sorry, but I rather not risk having every other problem everyone else here seems to have. Mercari has potentials but some of these things need to change.

I did not set for free shipping I always make sure pick buyer will pay shipping check every times I post it.
But end up somebody buy them realized it is free shipping

So I have to cancel.
I get letter if I cancel too often it will be deactivate my account
That is not cool.

Also
About my chloe wallet
I purchased my chloe wallet in tokyo Japan chloe official store back in 2005
I have 2 chloe bags from official store they don't have YKK. I can prove it if i take it to offical chloe store for real or not
I am very worried buyer might switch iteam.
Buyer said real Chloe have to have YKK.
That is not ture. Makes me very upset.

Mercari should protect seller from uneducated buyer.

Buying

Seller wrote about perfect condition about vs pink hoodie
Then I recived many stains and hole

Seller wrote perfect condition there are picture of juicy coture box and breslet
When I recived stores are missing no box
Even i messege about box.

I purchased a large Rubbermaid tote (18 or 25 gallon tote) full of brand new baby clothes with tags and received a 12x12x6 inch box of used/washed baby clothes only 2 items had tags. I sent a message to the company within an hour of it arriving at my home (Thursday). I didn't receive a reply but knew a refund was being looked into because the app stated there was. I messaged the company again 3 days later in the morning (Sunday) and didn't receive a message back until almost midnight asking for photos. I sent the photos the next morning (Monday) at 8am and was sent a message a bit later on Monday stating my refund had been denied due to the lack of communication on my end... They said that they had sent me a message asking for photos and I just ignored the message. I sent them a screenshot of my notifications showing that I had not received any messages from them prior to the message Sunday night, the person acknowledged that I had not heard from them and sent the issue to their IT department. I was offered a complimentary credit to my account but at that point I was a bit weary to use a website that did not protect the buyer. I contacted my credit card company to receive a refund and explained to them exactly what had happened. Later that day or the next I received a message from Mercari stating I would be getting a refund and would not be able to rate the seller or return the items... That was one of the most frustrating parts of the entire situation... Not only did I have to fight for a refund that was clearly deserved because the item was not as described but then I was not able to rate the seller that sent it... I am guessing this happens all the time which is why so many sellers have good ratings...

If i could rate ZERO stars- I would. The absolute WORST most DREADFUL customer service I have ever had. I bought about seven item on this app over a 4 month period. I attempted to purchase an item in January and it confirmed. About 3 minutes later I received an email and an app notification saying they revoked my privileges due to "unusual payment activity". They will not talk to me about why. I have called and emailed nine times with them. They wont take to me or reinstate my account. They told me to "request Direct Deposits in order to receive your funds" back. I have requested to speak with a supervisor 4 times. They will not call me or get me to a supervisor. Multiple emails saying they won't tell me anything or reinstate my account.

I sold an item and shipment kept stating the item was sitting at the buyer's post office, and therefore Mercari wouldn't release my finds. I reached out to the buyer to see if there was an error in tracking and perhaps they actually did receive it. No response at all. Christmas had come and gone... I'm only assuming with zero contact from them, it's been received. Then one day the app had completely deleted the transaction. Gone completely. I reached out to mercari and was told that it basically timed out and they recommended I file with USPS. Here's the kicker. With my transaction completely gone, I don't have a record showing how much the buyer paid, so I can't file at all. Mercari has closed out my case when I inquired the first time. I have reopened it, and they have seized assisting me. It is mind-boggling to me that they would just completely delete a transaction, instead of archiving it. Their lack of communication and assistance is also very concerning. At no point did they confess that their practices are wrong. It's hard to believe that them deleting the transaction is anything different than a hope that it'll be "out of sight, out of mind" and that people would just forget about a missing transaction that they were never paid for. I don't recommend them at all.

I made a purchase from this online business, who claims to support people selling individual items. Upon receiving the item that was for a Christmas present for my young son, the item looked fine. It was a GameCube game and the CD had no physical signs of wear, so I assumed that the item was incorrect working condition. Being that it was a Christmas gift for my young son I did not play the item nor was I able to until Christmas morning. Then there was an error message on the screen that said item not compatible. I reached out to Mercari For assistance with making you return, but because of their 24 hr return policy I was unable to do so. I responded with pictures and my item number of purchase in attempt to contact the seller of the item, to which they replied just resell it on Mercari". Basically I was given the runaround and then within 24 hours of my last email to them they closed the case number for my inquiry. I wouldnt buy from this company or any of the sellers again.

Beware buyers and sellers, MERCARI is a RIPOFF scam!

This company (APP) marked my items as sold, sent me shipping labels via email, I shipped the items, the moment the buyer picked them up they canceled both accounts. I paid $6 more for verified signature since my items we worth $2800, still they are refusing to pay me.

I have proof of purchase and full payment to Credit Card companies of these items!

I have emailed them, called them, nothing. It has been a month. The "Customer Service" rep and the "Compliance Team" person all one person pretending to be two different people.

I have done a lot of internet research, MERCARI has complaints, petitions and consumer affairs complaints againts them in the thousands. They have illegal tactics like asking for your Social Security number, they keep buyer and sellers money with no explanation.

This is illegal. No one has the right to keep your money it must be given back.

I urge anyone that has had a problem with MERCARI to contact federal trade commission (you will get to talk to a real person at the FTC within 3 to 5 minutes of waiting on hold) (unlike MERCARI--who never answers the phone or an email) and Internet crime3.org. (IC3.ORG)

The more people that file complaints the faster you will get your money back. Federal trade commission will get your money back.

I just wasted $270 on a sewing machine I've really been wanting. It was advertised as brand new in the box. It was not. It was most definitely used, smelled like an ashtray and was missing parts. I put in a negative review, not realizing that this would close my purchase and send the money to the scammer that sold me the used sewing machine. This isn't ebay - there seems to be no buyer protection in place or anything else. I will go through my credit card company and see if I can get some satisfaction there.