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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
I've been using Mercari for less than a month to sell stuff I have around the house, and I have nothing good to say about them. The most recent frustration was trying to list an unopened derma roller. It was deleted because it's "prohibited." I searched their site, and other sellers have derma rollers for sale. I tried reposting it with the same language as other posts, and it was immediately deleted. I got an email telling me to refrain from trying to list it again. So a real person was actively watching my posts and kicked it off. If they prohibited ALL derma rollers (why they would be prohibited is beyond me), then fine. I am angry at both at their inexplicable decision that this item is "prohibited" and their inconsistent enforcement of rules.
Be aware, there is ZERO communication with Mercari, you can only email them and you get automated messages. They closed my account with no warning, they later stated I was selling an unauthentic item. The item was in fact authentic,I have been a Mercari seller for over 4 years with excellent reviews. They avoid customers, just be alert and never keep money in your balance account with them. They will shut you done without reason or validating the reason. Get a ground line or live chat agent Mercari. Move over to Poshmark they are available for their customers.
Mercari is an easy to use app that offers great deals if you get the right seller. Unfortunately you MUST read reviews of sellers to know if you have a trustworthy one. If they have an abundance of Mercari automatic reviews...do not purchase. These are often left because the buyer has had a problem and it has not been solved within the 3 day window for customer reviews so Mercari reviews and closes the transaction. Giving the illusion of a 5 star seller and leaving the buyer with a faulty or incomplete item. Absolutely NO consequences for the seller if they choose to simply wait out the 3 day window. I have had some excellent transactions as a buyer and some bad ones. If you have a problem it is extremely difficult to contact Mercari and then satisfaction is not guaranteed. If you wish to buy here I recommend you do your homework on the seller before making a purchase.
My account was restricted because Mercari claimed I had multiple accounts. That's a lie. I filed a complaint with the CA Attorney General's office and Mercari claimed "potential sale of counterfeit goods" which was another lie. Then Mercari claimed that I failed to provide a government-issued photo ID, which is another lie. At the end, Mercari just kept my money.
I listed a Coach wallet my mom gifted me from the Coach outlet. I was trying to get a whole $15 for it. I still had the tag and two little care packets that come with it. They flagged it as "non-authentic" bc I didn't have her receipt for the originally $30 wallet. It was also the only "designer" item on my account. They removed my listing, accused me of selling a counterfeit item, and wasted my time over $15. I've now deleted my account and app.
I bought a wall lamp that was defective and unusable. When I contacted the company they said it was more than 48 hrs so too bad. So I am stuck with a useless lamp.
Stay away from this marketplace. As a 20+ year ecommerce seller on different marketplaces, I find Mercari is the worst. Its agents act like scammers. They said things conflicting with each other, and not to honor the original promise. It does not seem to have standard rules to follow. Agents would came up with anything to make you go away. Then they find a dozen different bogus reasons not to pay sellers. Fortunately I had only one sale being scammed, my only sale. So bye bye Mercari.
I only left 1 star because 0 wasn't an option. Purchased a pair of sandals and after two weeks of No status updates I reached out to customer service. They told me they would "reach out" to the seller. Weeks went by, and after a month a messaged again to only receive the same response. I finally canceled my order and after went to leave a review for the seller to only find out that she had canceled/closed her Mercari account 7 months prior. Now if I could find that out, why couldn't this company who hosts individuals find that out and inform me to cancel, or just not allow the purchase to happen from the beginning. So, I canceled my order and the amount that was returned to me was a fraction of the purchase. I again emailed customer service and have yet to receive a reply regarding an explanation as to why my full amount wasn't refunded. It just seems like they don't know what they're doing like children are running this company.
I did not receive the item as listed. I contacted the seller within 3 days. No response from seller. Mercari won't refund the purchase and auto completed a positive review of the seller and closed the sale. They will not remedy after several customer services messages. Don't buy things here.
Mecari used to be a very good place to shop and sell. But now even when you buy something they tax the shipping as well. You would think that you would tax the price of the item that you're buying. Then you would add shipping costs to it but they don't.
I recently sold for the first time sold an item on mercari. I sold a lenovo laptop for $500,shopped the otem the seller received it unfortunately since the buyer didn't rate me I had to wait the 3 days for medcari to put in a Automatic rate in order for my payment to come through upon that I cN see that I have $440 dollars after there fee in my balance I sent them a photo ID gave them my social and my bank info and filled out the tax form and they want to continually say that they cant verify me, and will not release my funds to me I am about to blow my top now the buyer has my laptop and I have nothing nonlaptop no money and absolutely no customer service to get this fixed. I deleted the rest of my listing from the sight I will NEVER sell from there again and I would highly suggest anyone else not to either! Oh I'm sorry $ 400 there fee was more then I thought I have literally sent my ID several times and it is 100% legible
Hello. I purchased 5 old US peace dollars from a seller on Mercari. The coins arrived when I was visiting family as it was a long weekend- Thanksgiving. When I arrived back to the house I found 5 peace dollars that seemed suspicious so I took them to a coin dealer where he scanned the coins and found they were fake. I immediately filed an issue with Mercari and they said it was beyond the 72 hour window and they'd give me a coupon for my trouble...I said this was not an acceptable resolution and had to go back and forth many times before they said that if I can provide proof that they would refund me. I went to another coin dealer that I know of with an xray scanner to tell exactly what the coins are made of- silver plated brass (prior to 1964 dimes, quarters, 50 cent pieces and dollars are 90% silver). I took many photos and even videos of each coin being scanned. Sent it to mercari. And Mercari said they need an expert third party to say the coins are fake. The evidence I sent wasn't enough. They are the worst company. I will be going to a secret service office in Ft Myers Florida that specializes in tracking down counterfeit US currency next. Mercari and everyone there is a joke. Avoid at all costs.
Worst customer service ever!
1- I get the boots late
2- there's an automatic review without my knowledge
3- the boots have NOTHING to do with the picture. Nothing!
I email them about it and all they do is give me a 10% coupon on my next order of 20$ + as if I will use this app ever again.
First of all, they make it so difficult to become a seller. I understand all the verification reasons but most stuff sold on there is all junk, they make it so hard to give you a refund or report an account. Not a trustworthy site. I wouldn't advice anyone to sell on Mercari
Mercari does not hold up to their shipping protection. If you do sell on Mercari in suggest not using their label because the $200 you get in protection is something they consistently do NOT HONOR! They show you no proof of not packing your item well. I packed my package like Fort Knox and was still denied. And they don't allow you to send them pictures etc to prove you packed it well. Straight scammers!
After making a purchase of a "what was clearly an Echo Show 8 (2nd Gen, 2021 release) | HD smart display which in the description stated "and 13 MP camera | Glacier White Brand new" for $93 I thought I was getting a pretty good deal. That was until I received a small little package which in no way could be what could possibly be an Echo 8 which is pretty large. Turned out the seller was selling a stand not an Echo Show and actually had pics of the box of the stand which is very difficult to tell the difference unless you look closely.
During this time Amazon was running a special and thank goodness I decided to purchase several just in case as I never dealt with Mercari yet. 8 hours later I received my purchase from Amazon. It took nearly 8 days before I received my purchase from the seller on Mercari. Their policy gives the seller up to 3 days to ship but somehow this seller pushed it further yet managed to used FedEx and got to me from a state away taking 5 incredibly long days. Most likely the ticket was printed but was never dropped off - whatever.
Okay, so now I received this small package - "WHAT THE HECK IS THIS!?" I immediately wrote Mercari. From the get go I realized this process was going to be insanely difficult to prove even though the listing was "CLEARLY WRONG!". I had to take 6 pictures and upload them with a description of what was wrong. Now I'm sorry, but what if I was a "non-techy-type" person usually of the elderly type who hasn't a clue how to do this! THIS IS JUST WRONG! After I did this, there was a series of emails going back and forth to Mercari which I won't go into detail here but to say the least were simply infuriating. BTW, during all this time, there was absolutely no word from the seller! Ya think Mercari might have said something like, "Okay, we haven't heard from them so we have awarded in your favor blah blah blah..." but no!
Okay so now here we are roughly 10 days after opening my case, I finally get resolution in my favor but not without A LOT OF EFFORT!. Most people would simply drop it. But hey I'm talking about $93!
So I am now awarded my "WINNINGS" HA! And am told I shall receive my money in about 5 to 10 days - OMG! ARE YOU KIDDING ME!?
Luckily I actually got my money within a few minutes so thank goodness there. Perhaps it was because it was American Express, who knows.
But now here's another kicker. I was told not to leave any feedback during this process otherwise it would close the case and I wouldn't get my money back. So I waited like a good little boy and did what I was told...So now that they asked me to close the case when I got the money, I actually could not go back to rate the seller! So now this "seller" of nefarious ways is still out there with a 100% rating doing whatever the heck he wants to do without ever having lifted a finger. Oh and BTW, I had to send him his item back, so now he gets to try and sell it AGAIN!
I'll never buy on here again, but I will try and join in the fun of selling without rules...
This is truly a Buyer Beware Site!
Not impressed with all the seller scams. Lots of Target items with drastic markups and huge shipping fees! For example: I bought a $5 pillow at target and wanted to get another for a friend. Mercati was top 3 hits in google search with lowest price at $15 + $11.95 shipping for exact same pillow (even noted in ad as Target brand) utterly ridiculous and a total ripoff!
Beware if you are tricked into buying an broken item Mercari will not help you! We were their biggest fans but now feel that they do not help their loyal clients with issue. I got a pair of broken headphones and am now SOL
So i bought my son a bookbag gigueed it was rehular size. Its much smaller and they won't let me return it. Plus i have sold on MERACI before i bought anything WORST PLACE TO SELL THEY RIP U OFF ON SHIPPING N FEES. ABOUT TO BUULD MY OWN SITE. PPL R SO DIRTY THAT RUN THESE MARKETPLACE APPS.
Do not sell items on mecari they only side with buyer and will approve any return request even if item matches. They do not follow their own policies
