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Melaninful

2.2

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Melaninful Reviews Summary

Melaninful is an online store that sells African American clothing and home decor items, with a focus on showcasing Black pride through unique designs inspired by rich African American culture.

This summary is generated by AI, based on text from customer reviews

service
38
value
36
shipping
38
returns
22
quality
34

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Pele K.
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Missing Order
February 12, 2021

Stay clear from this company. I never received my order and they did nothing to rectify the situation. The same customer service lady made tons of excuses asking me to wait, two months later, NOTHING! I contacted them daily and asked for a refund, they just kept saying they would look in to it. BULLCRAP! THEY TOOK MY MONEY AND NEVER SENT THE ITEM! STAY CLEAR FROM THIS FRAUDULENT COMPANY! This is the problem with black owned business, customer service sucks and no follow through! I will never order from them again! And they had the nerve to send me a link to write a review on an item I never received? ARE THEY STUPID! We can not support business that clearly have no value for their customers. Business that take your money and does not make sure that you received your items and your experience was good! I ordered my items around the 2nd week of December and it's now February. NO ITEM, NO REFUND! DONT DO IT! Please don't give yourself a headache with this fraudulent company! This will not be my last review. Everyone needs to be made aware of the FRADULENT ACTIVITIES OF THIS PLACE!

FROM A NON-SATISFIED CUSTOMER!

MELANINFUL, GET IT TOGETHER!

Date of experience: February 12, 2021
Wisconsin
1 review
1 helpful vote
Follow Corry G.
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Poor customer service
February 7, 2021

That was horrible business and poor customer service. I want to support y'all but I took lost lost and you saw for yourself clearly that I made contact with them and they directed me to that and I still get penalized. As much as I want to push to support black owned companies but my first experience with trying to support a black owned company and I had a horrible experience. You didn't try to compensate or anything, you took my money and ran. A real business would had found a way to keep their customers satisfied. You don't follow the code of conduct or ethics. You doing your own thing. How can I do business with someone knowing there's a strong possibility that will get robbed again? Y'all bad for business. And on top of that you don't know who you did that to. What if I'm a somebody and that know many and very high places. And he is financially and business literate? You never know who your audience is so you want to perform at all times. You didn't perform.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Never received product
February 3, 2021

I ordered two apparel items of woman's wear from this company in September last for daughter's birthday. Never received anything. They say they can't find her Atlanta address.

Date of experience: February 2, 2021
New York
1 review
0 helpful votes
Follow Carisma C.
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I purchased in Early January stuff got to my place in 2 weeks so not that bad BUT everything is cheap cheap cheap. The hoodie, the sheets and comforter all very thin. Save ur money and support another BOB, if this is even one at all. Tashard's attitude suxx.

Date of experience: January 29, 2021
Viet Nam
1 review
10 helpful votes
Follow Kyrone M.
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I just love them! From the way their stuff is designed, produced, and even customized, to the way they got me in touch. I saw some complaining that it takes quite long for delivery, but it's absolutely fine for me :))

Date of experience: January 22, 2021
Viet Nam
1 review
11 helpful votes
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Love their products
January 20, 2021

I am very happy with my order. Nice designs, good quality. Delivery took quite long but I received the products anyway and they're awesome.

Date of experience: January 17, 2021
California
1 review
4 helpful votes
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Rip off
January 17, 2021

I ordered extra large I received small email company to notify them of the mistake they emailed me back that I should give them away as gifts they do not do refunds. They are a total rip-off I will be filing a complaint with the Better Business Bureau

Date of experience: January 16, 2021
Viet Nam
1 review
2 helpful votes
Follow Dele M.
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Bought 2 hoodies and satisfied with the quality and the designs. They are the same as the advertise and take about two weeks for delivering. I love this page and would come back for more.

Date of experience: January 14, 2021
Alabama
1 review
1 helpful vote
Follow Lynn L.
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This is NOT a Foundational Black American, operated business. They are not even AT THE ADDRESS ON THE WEBSITE. ( I called and had the operator put me through to the room listed on the website, she said no one is in that office) Check for yourself *******300. Also the website asks for USD, as if in America we would pay with anything else. Be careful people, and purchase at your own risk, but just know these are NOT Foundational Black Americans (FBA) running this business. IMMIGRANTS/others more than likely, but definitely not US.

Date of experience: December 30, 2020
Ohio
1 review
3 helpful votes
Follow Carolyn H.
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Yes, I said it! I ordered two bed sets for my son's and I didn't get the second set! I tried contact them by their email address and I get a run around and I even sent my phone number to them so they could call me directly and we could straighten things out, no connection! I done clothing sites before and never had a problem with them until Now! All I want is my second bed set and I won't get anything else from this company again! I sent $200.00 with this company! So unacceptable behavior from a company!

Date of experience: December 10, 2020
North Carolina
1 review
7 helpful votes
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DO NOT waste your money. This is low quality, too small clothes that are clearly not custom made nor actual fabric! You can buy the same stuff for $10 at any hood swap meet or beauty supply store! And you can't return any of it.

Date of experience: December 8, 2020
Alabama
1 review
2 helpful votes
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Lies about location
December 4, 2020

At best it takes forever to get the item, at worst you don't receive it at all... I hate that these Chinese based companies are all trying to say they're from the US to get you to buy then you're stuck waiting for MONTHS to receive anything. Worse that they're claiming to be a black owned business.

Date of experience: December 4, 2020
Missouri
1 review
3 helpful votes
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Although it arrived quickly, I was unhappy with my purchase and the company offers no exchanges. Poor customer service.

Date of experience: November 13, 2020
South Dakota
1 review
1 helpful vote
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I ordered a hoodie (which I am still awaiting) and matching sneakers form them. I was initially surprised that the sneakers came so quickly. While they SAY they are a size 13, they definitely are NOT a size 13. When I contacted them about it "Tashard" said that these are "custom made" per order and the I should "order the correct size next time". I explained that I have been wearing this size (13) since I was 13 years old and I know what my "correct size" is. I further told them that if they had said that the shoes are cut smaller than usual, I might have upsized. Again, he told me that there were no returns because they are "custom", suggested I give them away as a gift and offered me a 10% discount off my next purchase. I said if you could not this THIS purchase right, how do you have the audacity to suggest I purchase something else. I wish I'd checked the reviews before doing business with them.

Date of experience: November 4, 2020
Michigan
1 review
3 helpful votes
Follow Cori Y.
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I order a hoodie and a mug they only sent the mug its been a month so I ask for a refund for the hoodie and they want give it to me I have proof showing i only got half my order but they trying to say its the postal service fault the hoodie cost 50 something dollars I was trying to support a black own company but they stank $#*! rip me off so I'm out of money and no hoodie. And I order other stuff from now I'm afraid I want recieve anything so I'm about to report them to the government to let them how peoe are being rip off I have proof saying only half the order was delivered.

Date of experience: November 3, 2020
South Carolina
1 review
4 helpful votes
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I ordered this hoodie because I liked the design. I have included pics of what I ordered vs what I got and clearly the design is off. I reached out to the company to get a refund or a swap and they refused. So that's $60 down the drain. I will never shop this company again and will do everything I can to call them out. They dont honor their return policy. The hoodie I received is not as advertised. After reading other comments I'm convinced this is a 3rd party non black owned company that does not actually make anything.

Date of experience: October 31, 2020
California
1 review
2 helpful votes
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Sizing
October 29, 2020

Ordered an XL women's hoodie. I'm 5'8 small breasted 150 lbs. this XL was for a little girl! Tried to exchange and they said just to give to someone smaller as a gift! Who are your customers? We are not small girls! We are women! Fix your sizes or at least let us exchange!

Date of experience: October 29, 2020
Viet Nam
1 review
6 helpful votes
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This site has so many good designs and I've just got one. The print is vibrant and the material is comfortable.

I also had so many compliments from my friends. Can't wait to get more from them.

Date of experience: October 6, 2020
California
1 review
9 helpful votes
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Catfishing Company
October 5, 2020

The photos of the leggings and hoodie i bought were not reflective of the cheap material they're made of. Looks like a cheap Halloween costume.
Apparently, everything is "made to order" in China at the cheapest factory possible. They essentially stole $60. This businesses days are numbered with this model

Date of experience: October 4, 2020
Viet Nam
1 review
9 helpful votes
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Worth and Deserve!
October 2, 2020

Just bought some hoodies and joggers from July, find out they are good company which provide good products with great quality. I saw very much complaints about this business, though i saw your problem but i can not beleive. In my opinion, you guys may be not careful or too impatient for them to deliver the products. I am going to get some more and beleive this company is the one that help me recall my love for my people - the African.

Date of experience: October 2, 2020