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The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
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Every year my husband and I have questions about medicare supplemental insurance and Part D insurance. We have received THE BEST recommendations and assistance from EIP. Everyone on the staff has been courteous, answers all our questions and is very prompt in returning emails and phone calls. Wouldn't use any other company to handle our insurance needs. Susan and Randy
The folks at Elite were very helpful, efficient and courteous. They 'held my hand' through the whole Medicare signup process, my first experience as I turn 65 in 2 months.
Always helpful and informative
Information presented well; all questions answered; plans and differences explained
Excellent service! Cut through all the numbers that come at you non stop!Found the best most economical policy to fit my needs
I have used this group for several years to update my Medicare supplements. I am always pleased with their professionalism and quick response time. And of course am very pleased to save money!
My husband started with them two years ago when he retired. He researched all the options and plans and felt they were the best fit. He still researches but hasn't found anything better or easier, so I signed up when it was my turn. They found the best plan for me and I couldn't be happier with the experience.
I was very happy she explained in detail all the plan for me
With so many different options to chose from,us senior citizens can become overwelmed with all the plans to chose from. Having someone to help navigate the different options and doing the legwork to get us the best option is greatly appreciated.
Very responsive
Alphonse was very knowledgable and helpful.
I can't imagine a better transaction. The BEST around!
EIP answered all my questions when I moved from Oregon to North Carolina and needed to change insurance companies. They relieved some stress at a very a stressful time. Mary Jo from NC.
Janet Mueller was exceptional. She went above & beyond to help me. The process was very easy. Highly recommend.
Joseph Medina made the Medicare process stress free for us. I feel like we had excellent information and have been steered in the right direction for our personal needs.
I am new to Medicare and my hubby was looking for a new plan. Our agent, Janet M was VERY helpful, and also very informative!
Very helpful in helping me choose the right company.
I have been nothing but impressed with the assistance, knowledge and customer service I have received. Thank you to all
The first order took longer but hopeful the next order will not be so long. Miss understanding of the
Procedure and what had to be done the info was not clear. Thanks.
Theresa Weir was absolutely outstanding in guiding me through the enrollment process for my Medicare Supplemental plan. She was most knowledgeable and patient with all of my questions. Theresa is surely an asset to your company!
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