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Medicare FAQReviews 202

5.0

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Medicare FAQ Reviews Summary

The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.

This summary is generated by AI, based on text from customer reviews

service
21
value
16
quality
8

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Susan H.
1 review
0 helpful votes
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Every year my husband and I have questions about medicare supplemental insurance and Part D insurance. We have received THE BEST recommendations and assistance from EIP. Everyone on the staff has been courteous, answers all our questions and is very prompt in returning emails and phone calls. Wouldn't use any other company to handle our insurance needs. Susan and Randy

Date of experience: December 30, 2019
Derk J.
1 review
0 helpful votes
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The folks at Elite were very helpful, efficient and courteous. They 'held my hand' through the whole Medicare signup process, my first experience as I turn 65 in 2 months.

Date of experience: November 11, 2019
Judy C.
1 review
0 helpful votes
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Always helpful and informative
October 8, 2019

Always helpful and informative

Date of experience: October 8, 2019
David J.
10 reviews
0 helpful votes
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Information presented well; all questions answered; plans and differences explained

Date of experience: September 30, 2019
Richard R.
4 reviews
0 helpful votes
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Excellent service!
September 28, 2019

Excellent service! Cut through all the numbers that come at you non stop!Found the best most economical policy to fit my needs

Date of experience: September 27, 2019
Lorraine K.
1 review
0 helpful votes
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I have used this group for several years to update my Medicare supplements. I am always pleased with their professionalism and quick response time. And of course am very pleased to save money!

Date of experience: September 8, 2019
Geri R.
2 reviews
0 helpful votes
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My husband started with them two years ago when he retired. He researched all the options and plans and felt they were the best fit. He still researches but hasn't found anything better or easier, so I signed up when it was my turn. They found the best plan for me and I couldn't be happier with the experience.

Date of experience: August 17, 2019
Jose C.
2 reviews
0 helpful votes
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I was very happy she explained in detail all the plan for me

Date of experience: June 10, 2019
Cheryl M.
2 reviews
0 helpful votes
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With so many different options to chose from,us senior citizens can become overwelmed with all the plans to chose from. Having someone to help navigate the different options and doing the legwork to get us the best option is greatly appreciated.

Date of experience: June 4, 2019
Norma B.
1 review
0 helpful votes
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Very responsive
May 21, 2019

Very responsive

Date of experience: May 21, 2019
Craig H.
1 review
0 helpful votes
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Alphonse was very knowledgable and helpful
April 18, 2019

Alphonse was very knowledgable and helpful.

Date of experience: April 18, 2019
Roger J.
2 reviews
0 helpful votes
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I can't imagine a better transaction
April 7, 2019

I can't imagine a better transaction. The BEST around!

Date of experience: April 7, 2019
Mary J.
7 reviews
0 helpful votes
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EIP answered all my questions when I moved from Oregon to North Carolina and needed to change insurance companies. They relieved some stress at a very a stressful time. Mary Jo from NC.

Date of experience: April 5, 2019
Sandra D.
1 review
0 helpful votes
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Janet Mueller was exceptional
April 3, 2019

Janet Mueller was exceptional. She went above & beyond to help me. The process was very easy. Highly recommend.

Date of experience: April 3, 2019
Leslie D.
1 review
0 helpful votes
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Joseph Medina made the Medicare process stress free for us. I feel like we had excellent information and have been steered in the right direction for our personal needs.

Date of experience: March 16, 2019
PAMELA A.
1 review
0 helpful votes
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I am new to Medicare and my hubby was looking for a new plan. Our agent, Janet M was VERY helpful, and also very informative!

Date of experience: March 7, 2019
Ray C.
1 review
0 helpful votes
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Very helpful in helping me choose the right company.

Date of experience: March 3, 2019
Georgia J.
1 review
0 helpful votes
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I have been nothing but impressed with the assistance, knowledge and customer service I have received. Thank you to all

Date of experience: February 25, 2019
Mary W.
1 review
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The first order took longer but hopeful the next order will not be so long. Miss understanding of the
Procedure and what had to be done the info was not clear. Thanks.

Date of experience: January 22, 2019
Robert P.
1 review
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Theresa Weir was absolutely outstanding in guiding me through the enrollment process for my Medicare Supplemental plan. She was most knowledgeable and patient with all of my questions. Theresa is surely an asset to your company!

Date of experience: January 18, 2019