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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.
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These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Sergio, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next order. Until then, we’re here if you need anything.
I am a current and repeat customer with MDG. I believe I have been with them about a decade now and have financed about a dozen items through them. Not everyone can afford big purchases for things like 75 inch TVs. So having established myself with MDG and being able to enjoy returning client status is appreciated.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Good service im happy so far not someone who talks alot but i am generally happy with mdg
Thanks for the review, Steven! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
This is the worst company I have ever dealt with. I've paid almost 1,000 dollars and these idiots only put 214 towards my account. They claim the rest in interest. The furniture was damage when arrived and they never did anything about it well I'm closing my account since they don't want to own up to fair service.
Thank you for your comment and we are sorry to hear that we did not meet your expectations! Since this is financing, there are of course finance charges such as interest and other fees for additional/optional services and/or programs. Nothing is hidden as everything is outlined and broken down in the contract. You can check your balance at any time as well as your payments, interest, etc. For more details, we would need your personal ID number to locate the account. Please call us at 1-800-906-0976 x 370 and we will be happy to review your account in more detail.
They do not work under the warranty that they offer you when you purchase whatever you purchase from them anything happen to it you're on your own but yet you're still left with paying them the full amount all I had left to give them was $68 and my laptop screen got broken in less than a year in return I ended up with overdue bills and still a broken laptop screen they're telling me they're not in control of the insurance part of the system they do not replace the laptop they do not fix the laptop there is no warranty there is no protection for the customer but yet still there draining my credit when it's supposed to be a credit Builder how is that possible when each month you add $68 that I owed you add another $45 on it each month to wear 100 and something dollars now is that fair that is not fair my payment is $68 and that is all I'm going to pay you guys and you guys need to take this off my credit or I'm going to have my attorney soon you guys for false information and false advertisement you guys are just trying to get customers and not caring about them after you get them that is not good
Thank you for your feedback! All MDG items are covered by the manufacturer's warranty for one year. MDG also offers extended protection plans so you can add additional protection to your items. Please note that physical damage is not covered under warranty. To learn more about the terms of MDG's manufacturer's warranty, please visit https :// secure. Mdg. Ca/pdf/CA%20EN%20WP%20MDG%20Manufacturer%20Warranty%20Terms%20and%20Conditions%2001-16-17. Pdf
I was online looking for a new desktop set up and I found MDG. Everything looked legit and i found what i wanted. I applied for the finance option and got approved for $3,000. I created my cart and submitted all the info they needed. My banking info, i uploaded the docs they wanted and was told it will take 24-48 hours. I have never heard back from anyone. Whenever i go to check it, it gives me an option to "track my order" when i click on it and says call dennis. I've called dennis multiple times and left messages with no reply. At this point, If my order doesn't get approved and shipped by tomorrow, I'd like my acccount shut down and my info deleted. It's ridiculous that a bad review is the only way i can contact this company.
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. Please send your order ID number at [email protected] so we can locate the account and provide you with more details on your order status. Looking forward to hearing from you soon.
Great customer experience and great products have ordered lots of products and have never been disappointed
Thanks so much! We're delighted to hear.
When you order the products it works for 2 months to 90 days then it breaks i got no resolution from staff after the sale they are elusive. It does nothing for my credit I will never order again and hope this helps someone because its the truth. I referred a friend and the same thing happened. Its a no for me.
Thank you for your feedback and we're sorry to hear about your experience. All products are brand new and come directly from the manufacturer to us, to you. They are also under the manufacturer warranty for one year and you can contact our Customer Care at 1-800-906-0975 x 370 if you have any issues with your product.
MDG.ca
I ordered on Tuesday and finalized the order on Wednesday to have a delivery that costs $75 and we are waiting until Thursday evening for me to receive it with standard delivery only.
UPS tells me that my package will arrive on Monday, why pay if Amazon sends free if good client?
Wait waiting, long week to pay too much
Very slow, 3 day push shipping and 3 day for ship=5 day open for 75$ WOW very fun.
Thank you for your review. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the estimated delivery time is 3-10 business days. You can read more at https://secure.mdg.ca/content/?type=terms
Or contact our Customer Care at 1-800-906-0975 x 370.
Ordering was easy and then……. Phone calls not returned, changing amounts of payment, changing delivery dates, and no answers. Days later after two payments sent finally able to reach "my consultant", we just need one more large payment and then we can process. Ridiculous, was finally able to cancel the order!
Thank you for taking the time to bring this to our attention! Everything is transparent, nothing is hidden and we're really sorry to hear about your experience as it's not consistent with our standard of care. Please send us your order ID Number at [email protected] so we can locate the account and investigate this in more detail.
Purchased an item which was delayed and when opened a pretty important part was missing. Still waiting to hear back from someone, an email, something
Thank you for bringing this issue to our attention and sorry for the inconvenience, Lark! We'll follow up with the marketplace seller and provide updates as soon as we hear back.
All went fine. Fast shipping too! Customer service was great too!
Thank you, Theresa! Your satisfaction means a lot to us.
What a nightmare! To have to get verified numerous times, send 3 months of statements and all the other hoops requested to jump thru prior to continuing service with MDG, it wasn't worth changing banking info!
Thank you for your comment and we are sorry to hear that the process was too complicated for you. Please note that there is a reason behind every request and it is not done with the intention of causing such frustration and we apologize for that. Being a finance company, we must verify all information before shipping.
Placed a multi item order and it was sent in a timely manner. Geat customer service when I had to return a product.
Thank you Stacee! Delighted to hear that we were able to provide you with such an amazing experience.
Took double the payments out of my account. Never said that's what it would be called and canceled it and they said it'll take 10 days to get back to me I should have it by the 27th of June it didn't take 10 days to take it why does it take so long. And I keep getting hung up on and bounced around. I contacted the better business bureau about this company wand they way things are done. My money needs to be back in my account now not 10 days smh I'll never order from here again and I'll make sure no one in my family does either
These people are Horrible to de with and there underwriter will never approve you no matter how much you can verify these are scamers looking for personal information to sell wanted 6 months pay stubs I'm Not buying a House lol, told them to stuff it where sun doesn't shine then when I complained they have been blowing up my phone trying to get me to reapply nope sorry you blew it first time I will rent through Renta ctr stay clear of the scams through this MDG,,,, Beware!
Thank you for your feedback and we are sorry to hear that we did not meet your expectations. There is a reason behind every request and our terms and conditions state that we can ask for more details at any time. All your information is protected and secure. MDG is ISO 27001 certified and meets the highest standards of information security. If you have any further questions or concerns, please do not hesitate to contact us.
Want to much private information from you to buy. When you call and tell them not happy with what they want have some sort of stupid response. When I told them to cancel order, then it's lots of questions why. Already told you the reason why. DUH.
Thank you for your comment, Lori. Being a financing company, please understand that we have to take precautions when lending to potential clients and all of your information needs to be verified, as this is different than financing done in person. MDG has been in business for decades and has helped millions of happy clients. The information is not requested with the intention of causing such frustration and we do apologize. If you have any questions or concerns, you can reach us at 1-800-906-0975 x 357.
Great company. Items I have ordered have always been delivered in a timely fashion. Great offers. Great for strengthening your credit.
Thank you for taking the time to share a word about us, James! Your satisfaction is our main priority & we're so happy to hear you had such a positive experience. Please do not hesitate to let us know if we can help in the future.
Easy process, customer service reps are helpful and courteous.
Thanks so much, Jennifer! We're delighted to hear that we were able to meet your expectations!
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.