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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.
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I've been dealing with them for 3 and a half years! Spent thousands with them! Ordered at least 5 different items, some were good, some were total useless crap (like mattresses) that they wouldn't take back even if unused so I had to sell it for half of what I paid for it...but all of a sudden one day I go to order "another" tv, I have more money going through my account than ever...just got a $4500 credit card too, and they won't accept me for the $1200 tv? I had the credit with them, but they wouldn't let me use it, even though in 3 and a half years I NEVER missed one single payment, I payed off everything even the crap I didn't want! Been one of their best customers, and they won't let me get the damn tv? After the thousands I spent with them? And the ridiculous costs and interest? What a joke! They are a joke! Worst company ever! Save your time and money and dignity and go ANYWHERE else but there!
I returned 3 video games on Dec 27th 2022 it is now February 13th the games where never opened or used and I am still waiting for them to adjust my bill but in the mean time I have to still make my payment twice a month just excuses from customer service.
We apologize for any inconvenience you may have experienced regarding the return of your video games. We are actively working to adjust your bill and will do so as soon as possible. Thank you for your patience, and please do not hesitate to contact us if you have any further concerns or questions.
I am so Thankful for reviews. This saved me, the reviews on customer service should be of great importance to the company, and should take pride in making satisfied customers. Without us you don't have a successful business
Thank you for taking the time to leave a review. All companies have both positive and negative feedback, and we strive to provide the best service possible for our customers. We take your comments seriously and will continue to work hard to improve the customer experience.
Was very pleased with my order. Nathan was very helpful and made ordering a breeze!
Thank you for taking the time to provide feedback on your recent order. We are thrilled to hear that you had a positive experience with our team member Nathan and that the ordering process was smooth and easy for you. We will make sure to pass on your kind words to Nathan and the rest of the team. Enjoy your purchase and please let us know if we can help in the future.
I'm telling you right now do not waste your time with these people. It's been 3 weeks, they're already taking payments from my account and still don't have an answer weather or not I'm getting what I ordered. Hopefully you don't actually need what you buy cause it's a whole process. Email after email. Do everything they ask and still been days since hearing back, funny how that works, soon as they got my banking info the communication pretty much died. So beware of these shady people, get a Walmart card instead.
We apologize for the inconvenience you have experienced with our company. We take these matters seriously and would like to look into this further and provide you with a resolution as soon as possible. Please send me your order details, order ID, email address or phone number at [email protected] so we can locate the account. We value your business and want to ensure that you have a positive experience with us.
It is always great to receive positive feedback from our customers, and we are grateful for your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
So, as you make a payment on your orders, your MDG credit limit goes up. 3 months ago my credit limit was $2000. Last month I checked on my limit and it dropped $800 and no one will give me an answer. I am now done paying off an order and the plan was to order a tv/game console package but nope...they screwed me on my limit.
Hi Jaimie, Thank you for your feedback. Your original pre-qualified amount was $1900. As a returning customer with multiple orders, we appreciate your loyalty. On-time payments can increase your credit limit with MDG, however, as of January, you had $1350 available, which you used to buy a PlayStation 5. Therefore, your current limit is accurate. If you have any questions, please call us and we'll provide more information.
It was my first time trying to finance 2 mattresses. David R was not very helpful. Don't buy from this company
Dear Laura, we are sorry to hear that you had a negative experience with our company. Could you please reach out to us at [email protected] or 1-800-906-0975 x 357 with more details, so that we can investigate further and take the necessary steps to improve? Thank you for bringing this to our attention.
So I ordered stuff and my payment is 144 but they are reporting my payment is 65.00 a month when I called and ask the manager said that the credit bureau changed my payment so I called the credit bureau they said they didn't change anything that 65.00 is was is being reported so somebody is keeping some money
Hi Eric, thank you for your feedback. Your payments are made automatically through pre-authorized payments, following the payment plan you agreed to before the shipment of your order. We would be glad to look into this and would appreciate some additional information to locate your account. Please provide your email, phone number or order ID to us. You can reach us at [email protected] or call us at 1-800-906-0975 ext. 357. We are eager to assist you.
Very rude customer service company don't address your concerns lack of phone courtesy rude and hangs up on you with out addressing your concerns. I will not recommend this company to anyone lol coming to finance through this company.
Thank you for bringing this to our attention. We apologize if you received poor customer service and we take all feedback seriously. We strive to provide a high standard of customer support and we're sorry that we fell short in your case. Our team is dedicated to addressing and resolving customer concerns, and it's concerning to hear that our standards were not met. If you could provide us with additional details, such as the order ID/phone number and send it via email at [email protected], it would greatly help us in our investigation. We would like the opportunity to make this right.
So, I placed an order in 2018 had it paid off in 2020. Was good. Well here we are in 2023 and i get harassed over 17.90 that I had no idea I owed. Oh they have been taking 8.50 a month for the last 3 years to be in there "CLUB". Fine print crap to keep making money. If there had not have been a glitch i never would have found out. Complete scammers...
Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced. If you were charged for Club Membership, it's likely because you joined the club by completing an online form. Our MDG Club subscription is ongoing until cancelled, as advertised. If you no longer wish to continue the membership for $8.95 per month, you can cancel at any time. All details regarding the membership and any related charges are outlined in the documents you signed and are available for review in the "documents" tab of your MDG account. If you have any further questions or concerns, please don't hesitate to reach out to us at 1-800-906-0975 x 357.
I placed an order with this company back in 2018. After 4 years of biweekly payments I emailed to ask why they were still taking money out and when the last payment would be. I received nothing but deflection and corporate malpractice. Avoid this company at all costs! Not only were they taking money, they were pulling my credit every month which I DID NOT agree too. Now, 5 years later all of a sudden a ding shows up on my credit saying I am 120 days late on a payment for them….but I have no payments left! I will be suing them for their blatant violations of the law.
We appreciate you taking the time to leave a review. We regret to hear that we fell short of your expectations. Please know that your account information is readily available and transparent, including your balance, payments, charges, and statements. When you applied, you were automatically enrolled in free MDG credit monitoring, which only performs soft pulls and will not affect your credit score. If you'd like to cancel this service, our customer care team is available to assist, or you can do so directly from your account. To assist you further, we would need your order ID. Please don't hesitate to reach out to us with any additional questions or concerns.
MDG is a fantastic site, it gives those the opportunity to get things they otherwise couldn't afford. There low monthly rates make it doable. Love MDG
Thank you so much for your review and rating! We're delighted to hear that you had such an amazing experience and look forward to serving you again.
The company as a whole is lacking in disclosure. They fail to tell you that even after you receive final approval, your not actually approved. Now comes the verification process, an absolute joke, as they have all of your information and your banking information. This company should be forthcoming with amount of time the whole process is going to take so that the consumer can make and educated decision. Unfortunately I fell into that trap, and as an educated person I have now ruined Christmas for my 12 year old as her present will not be arrive until some undisclosed time AFTER Christmas. This is where I can only blame myself for not reading the reviews and taking taken into consideration that 90 percent of the bad reviews all share the same issues. Sadly Santa will not be coming to my house this year, however, I will be more diligent next year and do my homework before making hasty choices in who I do business with. The unfortunate part of this very distasteful experience is that my sales person Elliot was an absolute pleasure to work with and does not deserve this bad review.
Thank you for your feedback and we are sorry to hear that we did not meet your expectations. We strive to provide detailed information and on our site, you could find out more about peak season and holiday deadlines to help you plan your purchases in time. In addition, our team of experts is always there to help you and answer all your questions so you can make an informed decision. To assist you with more details, we will need your email or order ID number to locate the account.
Well a week after I made my order I received everything before Christmas wow This is awesome And starting my payments soon hopefully that is a breeze keep ya updated
Thank you so much for your review, June! Hearing that you're happy with your experience is the best thing we could hope for. Enjoy your order and please let us know if we can help in the future.
I think they're doing a great job but could be a little quicker on processing.
Customer satisfaction is our top priority! Thank you for taking the time to share your feedback - we'll use it to make us better.
Full discamer i dont have good credit, I recently attempted to make a purchase they approved me for the item at a fair price( it was on sale everywhere else and i talked them down in price) so I made my first payment they took it no problem a week later they call and tell me I wasn't approved anymore apparently they check these things after you sign a contract. I only bought the item through them to build my credit. I had the cash to buy it in a normal store now its not on sale and I don't have the product that I had the cash to buy at the sale price elsewhere.
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. Credit scores are not the only deciding factor in an application there is other information that goes into the formula/decision-making process. MDG does finance to plenty of clients who don't necessarily have the best credit or zero credit. If you need more information on why we can't proceed with financing, please contact our team at 1-800-906-0975 x 343 so we can locate the account and provide you with more details.
From easy exceptional ordering to the fast and reliable service, am always impressed! Have been a customer for 15 years and have never had even a semi bad experience. Top notch service and product. Will definately be a forever customer.
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Look forward to serving you soon!
These people took all my information and documents then said they couldn't verify all or some of my documents. Scammers beware.
Bonjour, merci pour la critique. Étant une compagnie de financement, nous devons vérifier toutes les informations avant toute approbation, car c'est différent du financement effectué en personne. Il y a une raison derrière chaque demande et nous pouvons toujours demander des informations supplémentaires ou refuser le financement si certaines des informations ne sont pas cohérentes ou ne peuvent pas être vérifiées.
I was approved for 2500. Signed contract everything. They turned around and denied it. This is not support go off credit scores yet they absolutely use your credit score.
Hello, thank you for your feedback. Les scores de crédit ne sont pas le seul facteur décisif dans une demande, il y a d'autres informations qui entrent dans la formule/le processus de prise de décision. MDG finance de nombreux clients qui n'ont pas nécessairement le meilleur crédit ou un crédit nul. Vous pouvez nous joindre et nous vous fournirons plus de détails
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thanks for your feedback! While we appreciate your loyalty as a long-time customer and your responsible payment history, there may be other factors that contributed to the decision. Please note that there is a maximum credit limit that can be assigned to one customer. We understand your frustration and apologize for any inconvenience caused. Please do not hesitate to contact us for any additional concerns.