Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MDG

MDGReviews 5,387

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MDG?
grey stargrey stargrey stargrey stargrey star

MDG Reviews Summary

MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.

service
278
value
264
shipping
252
returns
143
quality
236
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Greg B.
Unfollow Greg B.
Share Review
Report Review

Already a bad idea
May 10, 2023

I can already tell cancelling isn't going to be an easy process. It's going take at least 4 weeks before my order even ships. I decided I didn't want to wait that long. And so far all I'm getting is the run around. They don't tell you the process until after you've signed everything and given them your information. I'm predicting a long battle ahead of me

Date of experience: May 10, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear that your experience with us was not an amazing one, Greg! Please provide us with your person ID number, email address or phone number to [email protected], so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357. We hope that we'll have a change your make your experience a better one.

Canada
4 reviews
0 helpful votes
Follow RODNEY M.
Unfollow RODNEY M.
Share Review
Report Review

RIP OFF
May 10, 2023

THEY SAID I NEEDED TO HAVE A CERTIN AMOUNT FOR WHOLE MONTH I WAS TELLING THEM i WANTED WEEKLY. ANYHOW KEEP GETTING TEXT SAING I GOT 1 THOUSAND 7 HUNDRED AVAILABLE. FOR 3 TO WHAT EVER WEEKS THEY WILL DEDUCT ONE BY ONE NOT ALL AT ONCE THIS IS REDICULOUSE. I HAVE BEEN DEALING WITH 2 OTHER RENTAL AGENCYS I FIND THEM BETTER.

Date of experience: May 9, 2023
Marija R. — MDG Rep
over a year old

We take customer satisfaction very seriously and are disappointed to hear that we have not met your expectations, Rodney! We will appreciate if you can provide us with your person ID number, email address or phone number to [email protected], so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357.

Canada
1 review
3 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

UPS Delivery
May 3, 2023

I ordered a Play Station 5 for my son online and waited for it to be delivered through UPS, its been over 2 weeks and haven't received anything yet. I've been talking with Daisy and she desperately tried to help me but I ended up cancelling the order, my son's birthday was April 12,2023. Too bad you couldn't use FedEx because they can deliver here to my work, MDG said an investigation would be done and the delivery would take another 8 to 10 business days. No thanks, try somewhere else to order I guess!

Date of experience: May 3, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear about the inconvenience, Robert! We strive to provide the best possible experience to our customers and we are sorry to hear that we didn't meet your expectations. Unfortunately, we don't have our own delivery service and UPS investigation can take some time. We hope that we'll have a chance to make your experience a better one next time.

Kentucky
1 review
0 helpful votes
Follow Terry L.
Unfollow Terry L.
Share Review
Report Review

Payments
May 4, 2023

This company is great until you have a issue with payments i was switching bank accounts and i went online to update my banking info. They still processed the payment for the old account so that put my payment late and they decreased my available credit.

Date of experience: May 3, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear about the inconvenience, Terry! We would like to offer our assistance regarding this matter. Please reach our Finance Department directly on 1-800-906-0975 ext. 340 for further help.

New York
1 review
0 helpful votes
Follow eric w.
Unfollow eric w.
Share Review
Report Review

Non sense
April 20, 2023

This company is full of $#*! I done everything they asked my card got locked so I received a new card everything still the same I just have a new card now there asking me to complete the process over that is incompetent if you ask me then I asked let's call make bank to verify we can't do that but then I keep receiving emails you have an account with this much approval who wants it if I have to go through all this $#*! you have all my information once again it's a new card all the information is the same you guys lost a customer and I wouldn't recommend this place to my dog would have been a loyal customer Eric Williams

Date of experience: April 20, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear that your experience with us was not an amazing one, Eric! We have been in business for decades, our goal is to make shopping affordable and possible for everyone, but as an online financing company, we must take precautions when lending to prospective customers as it is different from financing done physically in person. As notified in our General Terms of Use, all the information provided must be verified and we may require additional information or verifications before accepting any order.

Canada
1 review
0 helpful votes
Follow Phouangkeo P.
Unfollow Phouangkeo P.
Share Review
Report Review

Great service
April 11, 2023

It was quick and easy, very fast approval and staff is really friendly

Date of experience: April 11, 2023
Marija R. — MDG Rep
over a year old

Thank you for your feedback, Phouangkeo! We appreciate you taking the time to let us know about your experience. We are looking forward to hear from you again soon.

Canada
1 review
0 helpful votes
Follow Donald K.
Unfollow Donald K.
Share Review
Report Review

Great service
April 8, 2023

Was serve in my language (french) and was very happy for all the help i got

Date of experience: April 8, 2023
Marija R. — MDG Rep
over a year old

Thank you for recommending us in your review, Donald! We appreciate the great feedback and look forward to working with you again soon.

Canada
2 reviews
0 helpful votes
Follow Shelly L.
Unfollow Shelly L.
Share Review
Report Review

Easiest website and experience
April 7, 2023

Ive been a client over 10 years, and it is so easy to shop here. No interest is great too

Date of experience: April 7, 2023
Marija R. — MDG Rep
over a year old

Thanks for being a loyal customer, Shelly! We really appreciate your business and are glad to hear that you're satisfied with our service. We are looking forward to work with you for many years to come.

Canada
1 review
5 helpful votes
Follow Yvon R.
Unfollow Yvon R.
Share Review
Report Review

They are worse than loan sharks.
March 28, 2023

The rates they use are some of the worse period 40+%. They add surcharges for everything on top of the 40%.

There response is to pay faster to save on the interest.it's not that there is interest it's the stupid amount. My bookie takes 35% on loans -.-

E.g 1700+tax laptop / total paid to them for 5386!

That is upsurd and crazy to think about they also do not listen when you ask them to differ a payment or switch banking information to use due to theft.

Do not use them if you can help it.

Date of experience: March 28, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear that your experience with us was not an amazing one, Yvon! We take negative and positive reviews very seriously as they help us know where we need to improve our service. Please be advised that MDG offers fully open term contract that can be paid off at any time to save on the Interest. For any concerns, please be free to reach our Finance Department directly on 1-800-906-0975 ext. 340.

Canada
1 review
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Share Review
Report Review

Professional Idiots
March 23, 2023

I have applied for an application for TV's but decided against getting one back in 2017. I logged in for the first time. Hoping I can can get a small loan of $500 for car repairs. Then they tell me first they dont do cash loans, then they tell me to try again in 3 months. I asked them how they decided I do not qualify for a loan. They said they based it back from my 2017 application. My income has doubled since then. But yet they still refuse me. In the end I got my loan from another company and I am only paying $80 monthly. Forget MDG, go somewhere else and save your time and headache.

Date of experience: March 23, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear that your experience with us was not an amazing one, Daniel! Please be advised that you are eligible for new assessment after every 3 months and your pre-qualified account limit is based on your most recent assessment. You may be reassessed with participation in MDG’s Monitoring Program, or at the time of submitting a new application. Your pre-qualified account limit may increase or decrease depending on your reassessment. For any other concerns, please reach us directly on 1-800-906-0975 ext. 357.

Canada
2 reviews
1 helpful vote
Follow Jordan D.
Unfollow Jordan D.
Share Review
Report Review

Don't use ext 662
March 23, 2023

Been sending money to these clowns since January. Keep getting lured and lied into waiting longer and sending more money. They use ups shipping to for $100 and you get the snail version so they can make money on the shipping also. Terrible customer service, don't fall for Ivana and her or email me I'll look into, I emailed her more then once and she does not reply. If you don't mind dealing with a bunch of scammers that take months to get anything done then this is your place. Told me they were shipping yesterday and still the tracking don't update, just shows longer then original. Don't even show it was picked up. Going on 2.5 months that they've just been taking money.

Date of experience: March 23, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear about your inconvenience, Jordan! Unfortunately, we don't have our own delivery service therefore we use UPS for shipping smaller items. It takes 7-10 business days approximately for shipping your order, after the order is invoiced on our side. For any further concerns or assistance needed, please reach our Customer Care Team directly on 1-800-906-0976 ext. 370.

Canada
1 review
0 helpful votes
Follow Christopher Y.
Unfollow Christopher Y.
Share Review
Report Review

Seamless Purchase
March 22, 2023

As a returning customer the product I purchased the Maxpro Smart Connect was processed in a quick and timely fashion which out any delays.
Thanks

Date of experience: March 21, 2023
Marija R. — MDG Rep
over a year old

Thank you so much for the 5-star review, Christopher! We are thrilled to hear that you enjoyed our service and appreciate your feedback. We are looking forward to work with you again.

Canada
1 review
0 helpful votes
Follow Patrick T.
Unfollow Patrick T.
Share Review
Report Review

Fast and Easy
March 21, 2023

Placed and order online. Got a call from MDG to verify my order and got a tracking number for my package the next day.
Fast and easy.

Date of experience: March 21, 2023
Marija R. — MDG Rep
over a year old

Thank you so much for this 5-star review, Patrick! We really appreciate you being a customer and helping to share the word about us. We are looking forward to hear from you again.

Canada
1 review
1 helpful vote
Follow Ethan V.
Unfollow Ethan V.
Share Review
Report Review

I ordered online the next day ps5 was on sale so I got that instead I told one person I was not interested may I ask why 35 times they still keep calling I literally had to block my number from them and they still won't leave me alone. I didn't sign anything at all. U do realise this is illegal to do u only call 3 or 4 times max not 35 times.

Date of experience: March 20, 2023
Marija R. — MDG Rep
over a year old

We are sorry to hear that your experience with us was not an amazing one, Ethan! We take negative and positive reviews very seriously as they help us know where we need to improve our service. By submitted the application with MDG and consenting to MDG's Privacy Policy, you agree that MDG will contact you through phone number/s provided and send you communications via electronic means. On the other side, you can always choose to opt-out from receiving such communications at anytime.

Canada
1 review
0 helpful votes
Follow Martin C.
Unfollow Martin C.
Share Review
Report Review

Good service
March 19, 2023

Great quality service, been dealing with mdg for quite a few years. Never been disappointed

Date of experience: March 19, 2023
Marija R. — MDG Rep
over a year old

Thank you for being a loyal customer, Martin! We're happy to hear that our team provided you with excellent service. We are looking forward to work with you for many years to come.

Canada
1 review
0 helpful votes
Follow SHARON D.
Unfollow SHARON D.
Share Review
Report Review

Business is recommended
March 19, 2023

The website is understandable and easy to use, the customer support is helpful quick and thorough

Date of experience: March 19, 2023
Marija R. — MDG Rep
over a year old

Thanks so much for sharing your feedback about our service, Sharon! We’re glad to hear that our team’s performance exceeded your expectations. We are looking forward to hear from you again.

Massachusetts
1 review
2 helpful votes
Follow Marty P.
Unfollow Marty P.
Share Review
Report Review

Do not buy from them
March 11, 2023

They took money out of my account with out my authorization. They asked what bank I would be using and account number so they could verify that bank. They to more money then what my payment should or would have been. Then did not approve my loan. Then when I asked about it they told me money was being returned. It's been a week no return of mone. This company is not a good company to work with or they have workers that steal money from people. Don't let this happen to you. Stay away

Date of experience: March 10, 2023
Ivana V. — MDG Rep
over a year old

I'm sorry to hear about your experience, but I want to assure you that our company does not take payments without authorization. Our payment process is fully automated and requires pre-authorization from the account holder. In addition, we always send email confirmations to our customers as soon as a payment is scheduled. Please contact our customer service team and provide any relevant information so we can locate the account and provide you with more details.

Canada
1 review
4 helpful votes
Follow Jordan D.
Unfollow Jordan D.
Share Review
Report Review

Careful dealing with these people, been making payments for two months now on nothing, that's right on nothing. When it first started I told her I'd it takes week I'm not interested well here we are… still have nothing and once they've got you and taking your money You are no longer a priority to them. They will not answer you anymore, they're a sales only type of customer service. Avoid Deena p, she has no interest in helping anyone except herself. Like I said once the "sales" are made your done

Date of experience: March 8, 2023
Ivana V. — MDG Rep
over a year old

We apologize for any inconvenience you may have experienced with our company. We take customer satisfaction very seriously and are disappointed to hear that we have not met your expectations.
We would like to investigate your issue further and resolve any outstanding concerns. Please provide us with more information about your account, such as your order number, email, or phone number, so that we can review your case and provide a solution. You can send them via email at [email protected].

Canada
1 review
2 helpful votes
Follow Jenny P.
Unfollow Jenny P.
Share Review
Report Review

Dont waste your time.
February 28, 2023

Horrible costumer service, horrible business!

They have been taking money out of my account for over a month! Was supposed to ship my item but instead they cancel it and say I'm no longer approved? Like what is that $#*!! This is the second time this company has taken money from me and cancelled my order last minute!
I recommended someone to this company and will never do that again!

Date of experience: February 28, 2023
Ivana V. — MDG Rep
over a year old

We're sorry to hear about your negative experience with our company. We understand how frustrating it can be when things don't go as planned. There is certainly a particular reason why your order has been cancelled and we will be issuing a full refund for any payment(s) made. If you would like to learn more about why your order was cancelled, please don't hesitate to contact us.

Massachusetts
1 review
0 helpful votes
Follow Bernice S.
Unfollow Bernice S.
Share Review
Report Review

Tv
February 22, 2023

Yes I'm so glad I didn't place order they are scammer this ivac ask for my banking statement so I block everything out I give them my bank account info he talked about he needs to look act My transaction

Date of experience: February 22, 2023
Ivana V. — MDG Rep
over a year old

Thank you for providing your feedback. As you applied for financing with us, we need to review your bank information and statement to ensure that your account is active and that you have a regular income. Please rest assured that we are committed to keeping all of your information secure and nothing is hidden.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE