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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.
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Not good service at all don't care to help figure anything out tell you it's not there problem when it clearly is there problem till the package gets to your place
THE BEST CUSTOMER SUPPORT...
THEY TREAT YOU WITH RESPECT...
THEY'LL GO OUT OF THEYR WAY TO HELP YOU...
THEY WILL CALL YOU BACK TO MAKE SURE EVERYTHING IS OKAY...
Everything was easy and delivered in a timely manner. My items are of great quality and I am very satisfied
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
Very fast delivery of my product. With great customer service it's a no brainier. Thanks MDG will shop again.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I've ordered ps4 on sept 2019 and they took my $23 downpayment and another downpayment $115.70 on oct 4th, took 2mons to wait and then they emailed me saying they can't ship my order because my cellphone is disconnected even though I have work phone and house phone. And now I decided to get my refund and email them 10x already but nobody answered... be careful for this company. Lesson learned. Specially Peter in credit Dept. bad service experience with him...
Miles was my agent for my purchase. He doesnt listen. He frustrated me on multiple phone calls because of this.
Thank you for taking the time to bring this to our attention. We're sorry to hear your experience as we are known for taking ownership and caring deeply about our customers but we'll use this feedback to make us better. We're here for you anytime so please let us know if there is anything else we can help you with.
Very fast service and easy to keep up with your order quality is very satisfying I can't tell you how happy I am to have felt with Mdg
Thank you for your review, Barbara! Your satisfaction means a lot to us. We're here for you anytime.
Slow shipping plus slot of Unnecessary things
It's one of the worst financing companies I worked with but at the end of the day they are Still ok
Thank you for your feedback and we're sorry if the length of the process left you with a negative experience. As we're an online company we must take precautions when lending to prospective customers as it's different from financing done in person. We hope you'll enjoy your items and please let us know if we can help you in the future.
Great company. No hassle ordering. I am pleased all the way around. MDG, keep up the good work!
Thank you so much! We're happy to hear that you had such an amazing experience. We're looking forward to serving you again.
There are ABSOLUTELY NO words to describe this experience... I'm blown away that a business is ran by employees who are straight LIARS, we have been lied to misled and disregarded all in the same transaction... if I wasn't a person that believes in doing what they obligated themselves to I would cancel my contract and use other means of actions to sue this fact misleading so called company! *** DO NOT AND I REPEAT DO NOT*** buy NOTHING from this company!^^^ FAKE FAKE FAkE
Thank you for your review and for taking the time to share it with us. We are sorry to hear about your experience and apologize for it. We will review your feedback to improve us and ensure that this will not happen again. It takes 7 to 10 business days to receive the order once you have completed all the steps. Your order is invoiced and we' ve sent you an email with shipping details and your tracking number. Feel free to contact us with any questions or concerns you may have and we will be happy to help you and earn back your business.
I inquired about my delivery and shipping cost I wanted to know why they were separate your rep told me I signed the paper what difference does it make
This was so unprofessional
Thank you for your feedback! Each item is sent separately, sometimes via different shipping companies. You can check more details here: https://secure.mdg.com/content/?type=shippingfree
Loved everything it was quick easy process.
Definitely will use again in future.
Would recommend to anyone it's real deal
I ordered a king mattress and box springs at the beginning of October, and finished making my down payment at which point I was told is was not available, and to pick another (not what I wanted). Then I was told I could get a queen, I WOULD NOT HAVE ORDER A KING IF I NEEDED A QUEEN. If the product was not available this should have been relayed to me from the start. And speaking with the reps each one were very rude and seem to not care. Very unprofessional! Hoping to remedy the situation.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Unfortunately, we had a backorder and products were out of stock. We’re working to improve our inventory management to prevent issues like this from happening again.
Love using mdg services. Very useful that you can get nice things without a hassle. I ordered some wireless cameras they came within a week time. But when I opened them to set them up they didn't work. Had to call customer service they are being replace. Would have like them to work the first time around. Hopefully when the new set comes they will work properly. Mdg was great. Great pleasure shopping with them. Will continue to shop with them. They are selling these cameras for another company.
Was told 3- 5 business days. Then 3-10 business days. Then again told 7-12 business days. Whats next 3-5 months?
Thank you for your feedback and we are sorry to hear about your experience and that our staff did not provide you with accurate information. We apologize. It takes 7 to 10 business days to receive the order once you have completed all the verification steps. We've sent you an e-mail with the tracking number and your order will be delivered by CEVA. If you have any other concern please give us a call at 1-800-906-0976 ext 352. Thank you.
Great site would recommend to all friends and family, they have great items and easy interface for user to use
Thank you! We're delighted to hear that you enjoyed your experience and your recommendation means a lot to us.
I paid $75 to ship my PS4, and it was thrown into a box with no packing. The headphones and controller didn't even come with a shipping box. I wouldn't be surprised if it doesn't work.
Thank you for your feedback and we're sorry to hear that you're not satisfied with the shipping and delivery process. All the items come from the manufacturer to us, to you and they are not pre-opened or used. Sometimes, the items end up being broken/damaged during the transport but we're always more than happy to replace the item with the new one. Your satisfaction is our top concern so please let us know if items don't work properly and we'll resolve the issue. You can reach us at 1-800-906-0976 ext 352. Thank you
Customer service was very helpful in executing my needs and if I had any questions or problems
Thank you so much! We work hard to offer the best service and we're happy to hear that we hit the mark. Please let us know if we can help in the forthcoming years.
The process was seamless and was provided great communication during the approval process.
Thank you for giving us a shot, and even more for leaving us this review. We're delighted to hear that the process was easy and that you're satisfied. Enjoy your items and let us know if we can serve you again.
Very easy and quick process, will definitely be buying from mdg for all major electronics and appliances.
We are grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. We look forward to serving you again.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! Whether you want to be sure about the specification of a product, procedure, contract, terms and conditions, or safety of the information that you provide to us, we’re always here to respond to all these concerns and make sure that you’re well informed about everything. We're sorry to hear about your experience. Your order is invoiced and you should confirm the delivery with CEVA. Also, we've sent you an email with shipping details and tracking number but feel free to reach out to the customer service department if you have additional questions or concerns.