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MDG

3.1

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MDG Reviews Summary

MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.

service
278
value
264
shipping
252
returns
143
quality
236

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Canada
2 reviews
0 helpful votes
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Amazing service
May 25, 2020

I am please with everything and everyone i have dealt with amazing service

Date of experience: May 25, 2020
Ivana V. MDG Rep
over a year old

Thank you! We work really hard and are happy to hear you enjoyed our services. Please visit us again soon.

Canada
1 review
0 helpful votes
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Bien servis
May 25, 2020

J'ai juste pas reçus mes articles encore et aucune nouvelles des deux compagnies de livraison UPS et Sameday :(

Date of experience: May 24, 2020
Ivana V. MDG Rep
over a year old

Nous sommes désolés d'apprendre que vous n'avez pas de nouvelles concernant votre commande. Veuillez nous envoyer un courriel à [email protected] avec votre numéro de commande afin que nous puissions localiser le compte et y jeter un coup d'œil.

Canada
1 review
1 helpful vote
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A bit disappointed!
May 25, 2020

Well let me say I'm a little bit disappointed in this site! I do not know if its cause of my credit score or whatever! But I have made my six payments and still have not got my ps4 and my air fryer! I was told this past Wednesday that it has been shipped out and will be at my place no longer then five business days! I get in a way that its up to who ever the shipping company is. None of them have called me. I have heard of other people I know that have used this site, and they either get their stuff less then two weeks. So why am I any different? I have never used this site before. I was told great things about Mdg. So please call me and email me please as soon as u can please! Sorry if I am being too harsh! Hope to hear back from u guys really soon.

Date of experience: May 23, 2020
Ivana V. MDG Rep
over a year old

We apologize for your negative experience. At MDG we are committed to providing the best service. It’s unfortunate that there was a miscommunication and you were unhappy after the order was processed. We value our customers and truly appreciate the time you took to share your experience and bring this to our attention. Please email us at [email protected] at your earliest convenience and include your order ID number so that we can locate the account and fully understand your grievances. Again, thank you for taking the time to write this review. We look forward to hearing from you.

Arizona
1 review
0 helpful votes
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Awesome
May 23, 2020

Great customer service, easy to order. Will order again after I get my bill paid. Thank you MDG my son is going to happy with what I was able to get him.

Date of experience: May 22, 2020
Ivana V. MDG Rep
over a year old

Thank you so much for your kind words, Andrea! We count ourselves lucky for customers like you. We look forward to serving you again in the future!

Germany
1 review
0 helpful votes
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Misinformation/Run Around
May 25, 2020

It took almost 2 weeks just to get my checking account approved, then they told me I needed to pay 6 payments worth before they'll send it out, no problem- BUT YOU CAN'T PAY IN LUMP SUM? Ridiculous! Then I setup for 6 weekly payments, was informed my items will be shipped out the next business day- FORGOT TO INFORM THE PART WHERE "NEXT BUSINESS DAY" IS THE NEXT WEDNESDAY (My last payment was the Thursday prior). Then they don't even ship it out when they said they would, they waited until Thursday. Was Informed it will be here within 3 business days, TURNS OUT I HAVE TO WAIT A WEEK for that one too. I was misinformed TIME AND TIME AGAIN and if this wasn't going to help me with my credit (I'm trying to rebuild/repair- IT WAS STATED TO ME THAT IT WILL HELP IT) I would have already told them to cancel the order. This process took WAY TOO LONG and I will NEVER recommend this company to any of my friends and family who are looking into doing payments for their gaming supplies as well. (We are a huge Italian Gaming Family!) Over two months worth of wait- RIDICULOUS. Next time I will go through Fingerhut or overpay with Aaron's. At least I know I won't have to go through this unnecessary hassle EVER again.

Date of experience: May 22, 2020
Ivana V. MDG Rep
over a year old

Thanks for the review and we sincerely apologize for the level of service you received. We are not perfect, and feedback like you have provided is one of the ways we can improve. We ask each client to make their first payment (down payment) before we ship out, sometimes we do ask for the additional down payment(s) instead of denying credit altogether. This way everyone is given the opportunity to finance the products they love. You can send us an email at [email protected] with your order ID number so that e can locate the account and investigate your feedback further. Looking forward to hearing from you soon and earning back your business.

Germany
1 review
0 helpful votes
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Dont do it
May 25, 2020

I JUST PAID OFF MY BALANCE TODAY I HAVE BEEN PAYING $46 AND SOME CHANGE SINCE MARCH 2019 ITS MAY 2020 I HAD 25 PAYMN ENTS LEFT IF I CONTINUED TO PAY THE MINIMUM YOU CAN DO THE MATH I PURCHASED A PS4 PRO BUNDLE I AGREED TO THESE TERMS SO I ACCEPT MY BAD DECISION I JUST HOPE I CANB HELP STOP ANOTHER FROM DOING THE SAME THIS IS PREDATORY LENDING AND THE POOR ARE THEIR PREY THEIR CUSTOMER SERVICE IS HORRIBBLE ITS HARD TO UNDERSTAND THEIR EMPLOYEES IT SEEMS ENGLISH IS NOT THEIR FIRST LANGUANGE WICH IS NOT AN ISSUE EXCEPT I CAN BARELY UNDERSTAND THEM AND VICE VERSA THEY CHARGED ME TWICE ON SEVERAL TIMES HAD TO GET A REFUND I GOT MY PRODUCT AND ITS STILL WORKING FINE NO PROBLEMS ITS THEIR SUPER HIGH INTREST RATES THAT IS THEIR PROBLEM IF YOU USE THEM PAY EARLY OR YOU MIGHT PAY 5 TIMES WHAT YOUR ITEM IS WORTH

Date of experience: May 22, 2020
Ivana V. MDG Rep
over a year old

Thanks for the review, Cedric! MDG carries an open term loan, we offer low minimum payments and personalized payments plan that works with your budget. You can make minimum payments or pay your balance faster without penalties. The interest rate is based on your credit assessment and it's different for everyone. However, the faster the balance decreases the less interest you pay. We're here if you have additional concerns.

Louisiana
1 review
0 helpful votes
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Fast turn around time
May 22, 2020

I HAD A GREAT EXPERIENCE WITH THIS WEBSITE PUT IN MY INFORMATION, SELECTED WHAT PRODUCT I WANTED, PAID MY FIRST WEEK. WITHIN TWO DAYS I WAS APPROVED AND NOW MY PACKAGE IS ON THE WAY.

Date of experience: May 22, 2020
Ivana V. MDG Rep
over a year old

Thank you for taking the time to leave us your feedback. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future!

Canada
1 review
0 helpful votes
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Excellent
May 21, 2020

It was fast and sufficient it took no matter of time to deliver my laptop, the schedule for shipping was impeccable the laptop came in tip top condition no flaws thank you MDG Canada

Date of experience: May 21, 2020
Canada
1 review
0 helpful votes
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Reviews
May 21, 2020

It was good customer service but paper work was a little disorganized. Appreciate the effort made by jazz.

Date of experience: May 21, 2020
Ivana V. MDG Rep
over a year old

Thanks so much, Amanda! Jazz would be excited to know that you enjoyed his service! He is always going the extra mile during his time at work. We will definitely share this with him. Looking forward to serving you better in the future!

Canada
1 review
0 helpful votes
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Great
May 20, 2020

The staff were very helpful and took the time to explain how things work. The only problem I have had is their not sure what comes with the bedroom sets, and mattress. Other wise their great. Thank you mdg I now get to rebuild my credit score again.

Date of experience: May 20, 2020
Ivana V. MDG Rep
over a year old

Thanks for the feedback. We really appreciate your support. We provide detailed information about every product we sell online, with specifications, high-quality images, and user guides so that you can make an informed decision when buying online. You're able to see what's included in the package online, and our Account Assistants are also ready to assist you and provide all the information you need. We hope you'll enjoy your purchase. Please visit us again, we'd be happy to serve you.

Kentucky
1 review
0 helpful votes
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Haven received it yet
May 20, 2020

Company is good but there choice of delivery is poor supposed to be here on 5/15/2020 in mb sc
But on 5/19/2020 at1143pm check and it just arrived in Atlanta ga

Date of experience: May 19, 2020
Ivana V. MDG Rep
over a year old

Thanks for the review and we're so sorry to hear that you're not satisfied. The delivery time frame is 3-10 business days. We're here for you if you have additional questions or concerns.

Canada
1 review
2 helpful votes
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Good experience except for the delivery of purchased item takes so long. Been waiting for 4 days

Date of experience: May 19, 2020
Ivana V. MDG Rep
over a year old

Thanks for the feedback and we're sorry if the process is too long for you. It takes 3-10 business days to receive the order after your payment is received. You can use your tracking number to track the order and if you have additional concerns please give us a call at 1-800-906-0976 x 352.

Massachusetts
2 reviews
0 helpful votes
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Very Pleased
May 19, 2020

Very satisfied all around! From the ordering process to the customer support that was assigned to me.

Date of experience: May 18, 2020
Ivana V. MDG Rep
over a year old

Thank you so much for taking the time to share a word about us, Gregory! We work really hard to offer the best service and we're happy to hear that we were able to meet your expectations. As a matter of fact, we're looking forward to serving you again.

Canada
1 review
0 helpful votes
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La place pour les schats
May 18, 2020

Merci Tres bon service et bonne compréhension des personnes en place extra rapide

Date of experience: May 18, 2020
Ivana V. MDG Rep
over a year old

Nous sommes heureux de vous avoir comme client. Cela signifie beaucoup pour nous et pour toute notre équipe! Nous nous réjouissons de vous servir à nouveau bientôt!

Ohio
1 review
3 helpful votes
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I ordered a Samsung Note 10 plus and received it within 3 days after all of the verifying of my income and bank account completed. It came new in the box unlocked so I was able to add to Metro PCS easily. The customer service rep I had was very knowledgeable and helpful. I recently ordered a PS4 pro and the process was even easier since everything had already been verified. I am happy to have an account with MDG and plan on ordering again once I pay off these 2 orders. The only complaint I have is the expensive shipping costs and would like to see more product offerings.

Date of experience: May 14, 2020
Ivana V. MDG Rep
over a year old

Thanks for the review and for giving us a chance! Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information please visit https://secure.mdg.com/PMTDisclosure.aspx
Additionally, we're constantly looking to add more items. Please keep checking back and let us know if there is anything else we can help you with.

New Mexico
1 review
2 helpful votes
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A Scam
May 15, 2020

I sent in everything they ask for and continually requested to speak to someone over the phone in which never happened!
When I called the number and extension for the person that they put a picture on the email for was definitely not that person!
It was one of the voices I've heard continually from scammers that call!

After giving them what they requested they wanted me to answer credit file questions that would give them access to my complete and total social security credit background!
If I was to answer those questions for them I would give them the ability to do whatever they wanted with my credit!
I beg you and I hope none of you make the same mistake or you'll receive some merchandise and then find out your credit is screwed even worse!

Date of experience: May 12, 2020
Ivana V. MDG Rep
over a year old

Thank you for your review, Allen! We have reviewed the file and it appears as though the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated our 29th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Indiana
3 reviews
41 helpful votes
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Do not do it!
May 15, 2020

First off the customer service is horrible they do not speak English and they are very rude to anyone calling from the United states. Second they quote you one price and then add on extra intrest charges on there own. I am actually hiring a lawyer because of the illegal charges they decide to take. They take advantage of having your bank account by adding extra charges never quoted on the original purchase price.

Date of experience: May 12, 2020
Ivana V. MDG Rep
over a year old

Thank you for the review! We work really hard to offer the best service and we're so sorry to hear that we didn't hit the mark for you.
Interest is based on your credit assessment and different for everyone. The faster the balance decreases the less interest you pay. You can make extra payments, or pay in full anytime without the penalties. Furthermore, we take the payments directly from your account via pre-authorized payments and they follow the payment schedule you confirmed before shipping. Please reach us at 1-800-906-0976 x 340 and we'd be happy to provide you with full payment history from day one until now.

Canada
1 review
0 helpful votes
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My overall experience was amazing. Very friendly staff on the other end. Will answer all your questions and concerns. I will definitely be coming back. And recommending to family and friends.
Thanks MDG

Date of experience: May 11, 2020
Ivana V. MDG Rep
over a year old

Thanks so much, Marleah! We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to serving you again soon!

Maine
1 review
0 helpful votes
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Shipping
May 12, 2020

Shipping is horrible my laptop is help up in customs I was under the impression it was shipped from the US and when I call customer service they don't have any answers. My delivery day is 5/12 but it won't be here

Date of experience: May 11, 2020
Ivana V. MDG Rep
over a year old

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We take our customers’ feedback very seriously and would be happy to look into this further. Please send us an email at [email protected] with your order ID number so that we can locate the account and follow up. Thank you!

Germany
1 review
1 helpful vote
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So far nothing to brag about
May 12, 2020

Could not get straight answers from anyone until I actually talked to the finance department. Finally someone there spoke English well enough to explain member benefits And how it will impact your total costs. Also delivery was supposed to take place on May 12 2020. I had to schedule a day off work as well as enlist help to move my items into the house because due to corona the shipping company will not bring anything inside. Yet today on the 11th of May they contact me and tell me my items are still in Chicago and they have no idea when they will get them to the warehouse located near me to actually deliver said items. So far I am unimpressed by this company and tempted to not continue to do business with them

Date of experience: May 11, 2020
Ivana V. MDG Rep
over a year old

Thanks for the review! We're so sorry to hear about your experience. We strive to provide the best experience we can for our customers and sincerely apologize for the level of service you received. We'll use your feedback to make us better.
Unfortunately, due to Covid-19, the shipments may be taking longer to arrive — it may impact your delivery schedule. But we are continuing to work through this as efficiently as possible. Please send us an email at [email protected] with your order ID number so that we can locate the account and follow up. Looking forward to hearing from you soon and earning back your business.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE