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MDG

3.1

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MDG Reviews Summary

MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.

service
278
value
264
shipping
252
returns
143
quality
236

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Pennsylvania
1 review
2 helpful votes
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AWESOME COMPANY!
December 9, 2020

I recieved my gamming laptop about 3 weeks ago, I love this company so much, and I am glad they gave me a chance to own this laptop. Anyone who is writing negative reviews especially about raising their payments, look at it like this when you finance a house, car or have a credit card, you miss payments the interest goes up, hence higher cost, just common sense.
Thank You All.

Donald Smouse

Date of experience: December 8, 2020
Ivana V. — MDG Rep
over a year old

Thank you so much for your kind words! Hearing that you had such a positive experience is the best thing we could hope for. Enjoy your new laptop and please let us know if we can help in the future. We hope to continue this relationship for many years to come.

Colorado
1 review
0 helpful votes
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Dont like MDG
December 4, 2020

I do not like this company. Three weeks and my order has not been shipped. They have taken money out of my account and still no merchandise. One more day and I will be reporting this as fraud.

Date of experience: December 4, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review, Sandra! Can you please send us your order ID number at [email protected] so that we can locate the account and provide you with more details about your order status?
Looking forward to hearing from you soon.

California
1 review
2 helpful votes
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Run a round
December 1, 2020

I've been calling for over 3 weeks talking with Stephan and all he did was give me the run a round saying this is incomplete and that is incomplete never calling my phone number and saying anything and every time I called it was always some wrong with my paper work.
I give up it don't take all of that to purchase anything in this world. Your the reason Stephan that I don't want anything from this company poor customer service

Date of experience: December 1, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review. We're so sorry to hear about the level of service you received. We work so hard to offer the best and would be happy to investigate this further and help you complete the steps. Can you please send us your order ID number at [email protected] so that we can locate the account? Looking forward to hearing from you soon and earning back your business.

New Jersey
1 review
0 helpful votes
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Very disappointed
November 25, 2020

They say you get $2,500 credit or $3,000 credit no credit check... so I got a tablet everything was going good tablets not working at the cost of the summer they gave me. Then I want to get to TVs cuz I still have 2,200- left on my credit. Did everything I was supposed to sign papers haven't heard anything try to check out. So on Monday I call and they tell me they need a bank statement I gave them my bank statement clearly shows I did an income every month no matter of people lose their job I still get the same, cuz I'm a social. They said they need that because people are losing their jobs this is what I was told. So I gave him my bank statement he said he can open it up he need some kind of password well honey you're not getting password to my bank right there clearly shows your Social Security and the amount that I did every month that should be enough. I guess could he couldn't open it up or I just go into my bank I don't really know what he wanted I can't use the rest of my credit I wasn't given the opportunity. So when they say you get $3,000 credit line be aware. You can't leave people on especially around Christmas. I did everything I was supposed to and you still saying I couldn't get the TVs. After I gave you proof of what I get every month. Shame on you for leading me on... Thank Donna

Date of experience: November 25, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your feedback! We've helped million-plus happy customers and we're sorry to hear we missed the mark. Being a financing company we must take precautions when lending to prospective customers. Your income needs to be verified so that we can set up a payment plan. You can pay weekly, biweekly. Monthly, twice monthly depending on your income type. That's why we ask you to complete online bank verification. If you don't want to complete it online, you can provide your bank statement for review. You can email us your order ID number at [email protected] so that we can locate the account and we'd be happy to provide you with more details and assist you to complete the order. Looking forward to hearing from you soon and earning back your business.

Texas
1 review
0 helpful votes
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Dont not use
November 17, 2020

This company had me approved then all of a sudden they disapproved me. I sent in all my information they have my banking information now and are trying to take money out of my account when I am not approved anymore in just after 1 day. Do not use this company for anything they will say you are approved then when you send in your information they will tell you that you are not approved. Then take money out of your account. I have reported them to the BBB and now I am worning all of you do not buy from this comepany

Date of experience: November 17, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review! We're sorry to hear we didn't meet your expectations. Based on the application completed online you were pre-qualified for a credit line. Before final approval, we need to verify all your information. If any payment was taken from your account, the refund will be posted and you should see the amount in your account within 2-3 business days. You can contact us at 1-800-906-0975 x 357 so that we can locate the account and provide you with more details.

Nevada
1 review
1 helpful vote
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Bought a tv
November 16, 2020

DO NOT DO BUSINESS WITH THIS COMPANY. It has been a joke from the start. They ask fir all kinds of items they take your money and then don't ship the item. I've been waiting since 10/30 and today is November 16 and nothing. This is what the company website says

Date of experience: November 16, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review! We've been in business for decades and we're sorry to hear we didn't meet your expectations. We ship after the 1st payment is received. From there it takes 3-10 business days to receive the order. You can send us an email at [email protected] with your order ID number so that we can locate the account and provide you with more details. Looking forward to hearing from you soon.

Illinois
1 review
1 helpful vote
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Very poor service I
November 6, 2020

I placed an order last year in September which totals 1800 I have been paying 89.00 a month I called today thinking I owed 1700 dollars they said I owe 88 more payments they're ripping me off I also called them when I had a fire in December they told me it was nothing they could do so not only am I paying double but I'm paying for merchandise that I don't have

Date of experience: November 5, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review, Debra. You can contact our Customer Care Department to follow up. We can provide you with full payment history, until now. Nothing is hidden and everything is provided online to you.
Additionally, you can make extra payments towards your balance without any penalties.
For more information about Warranty Terms and Conditions please refer to https://secure.mdg.ca/content/pdf/warranty.pdf

Michigan
1 review
0 helpful votes
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I was told by 3 people that they allow TV returns. I wanted to return my 2 day old TV & they won't allow it!

Date of experience: November 4, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review. We're sorry to hear you're not satisfied with our services. All sales are final. You can read more about the return policy at https://secure.mdg.com/content/?type=returns&

Canada
1 review
2 helpful votes
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Great job Peter
November 5, 2020

While buying a laptop was put through the runaround so many times, was ready to give up when I was transferred to Peter, a supervisor with mdg. Peter went above and beyond and took charge of the situation and helped me through everything and got my ordered shipped in a matter of a couple days. I will be dealing with Peter personally from now on.

Great job Peter

Date of experience: November 4, 2020
Ivana V. — MDG Rep
over a year old

Thanks so much, Robert! We're happy to hear your experience was such a positive one. As a matter of fact, we're looking forward to serving you again.

Spain
8 reviews
0 helpful votes
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This is my one stop
October 20, 2020

This is my one stop for all my electronic needs. It spares me the trouble of having to go places just to get the right divide. I get to have multiple choices all at the comfort of my home and have it delivered to the same place. The prices are fair enough with little discount but what matters is the product.

Date of experience: October 19, 2020
Ivana V. — MDG Rep
over a year old

Thank you for being such a loyal customer! Your kind words reaffirm the hard work we put in every day in order to provide the best to our customers.
We're happy to hear you're enjoying your purchases and hope to serve you for many years to come.

RU
9 reviews
0 helpful votes
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Prices are greatly
October 19, 2020

Prices are greatly reduced by pricewhack. I am always sure that I can get some sort of discount over anything that I wih to buy from them a nd I am never wrong. The prioducts are good but you still need to know how to choose the best out of the good or you will not get the best.

Date of experience: October 18, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review and great rating! Your business is greatly appreciated. Hope to serve you again in the future.

California
10 reviews
10 helpful votes
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Keep up the good work.
October 19, 2020

I managed to get a good phone for a good price from them and I have not had any issues with it. I alter bought a headphone for the same phone and they all work great. I think that I will be buying more items in the future. The delivery time was good and I like it. Keep up the good work.

Date of experience: October 18, 2020
Ivana V. — MDG Rep
over a year old

Thank you so much, Omer! We're so happy to hear that you enjoyed your experience. As a matter of fact, we're looking forward to serving you again.

Canada
1 review
0 helpful votes
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Tried to upload bank info with their verification tool... but it never worked. Calling today to cancel order, as customer service is TERRIBLE

Date of experience: October 13, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your feedback, Ted! We're so sorry to hear you had issues uploading your documents online. We work really hard to offer the best service and we're sorry to hear we didn't meet your expectations. If you change your mind, we'd be happy to help you complete the steps. Please send us your order ID number at [email protected] so that we can locate the account and follow up.
Looking forward to hearing from you soon and earning back your business.

Canada
1 review
9 helpful votes
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I've paid Thousands of dollars for $1200. 00 laptop. Still paying!
I can't get them to stop taking my money, or they threaten to put me through the credit bureau.
Years ago. (At least 3, maybe 4!).
I missed a couple payments. I told them don't try to take money out of my bank mid-month, because there isn't any there. Just charge me a late payment fee and add to the end of my contract.
That's exactly what they would do though. Just do they could charge me NSF fee's, and whatever other fee's their lawyers can find a name for.
Of course my bank charged me NSF fee's as well.
I spoke to an East Indian guy this spring and he said..."Don't worry, you won't have to pay past November".
Now I see they've scheduled the next 5 months of more payments through my bank.

You know what they want?
More and more and more!
It's never going to stop.

Don't do it you'll regret it!
Donny Weedmark

Date of experience: October 8, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review! We're sorry to hear we didn't meet your expectations. All payments are taken automatically from your account and follow your scheduled payment plan.
If you need to make the arrangements to your account, please contact our Finance department at 1-800-906-0975 x 340 at least 2-3 business days before the payment due date. Furthermore, you can now manage your MDG account completely online, by using features available under My Payments tab. You can give us a call and we'll review your account accordingly.

Canada
1 review
0 helpful votes
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They are loan sharks!
October 7, 2020

So bottom line MDG did not offer me a defferal. They promised they would not take money out as I asked with more than enough time. Supervisors said sorry and would not happen it did over $300 in nsf charges and I have to. Hide from bank. So I send it for consolidation and after the supervisor told me they would drop it to me owing $120. If I had it I would have paid it but I have NSF charges and have to pay that. So I figured $120. Well the put it back up to $360 now I'm paying $14 a month for the next 2 or 3 years which means over 5 years to pay this bill.
So yes they are loan sharks and thieves. Is it really worth the chance that MDG will do the same to you don't do it. It's all automated you can't stop it once they start. I asked for help now they respond like they did nothing wrong well you did. I asked I have emails of being assured that payment would not go through. It did.

Date of experience: October 7, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review, Robert! The interest rate is based on your credit assessment and is different for everyone. The faster the balance decreases the less interest you pay.
You can manage your account completely online, through your MDG account, under My Payments Tab. Please email us your order ID number so that we can locate the account and investigate this further. Looking forward to hearing from you soon.

Maine
2 reviews
12 helpful votes
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Had 2 accounts at one time. Paid the first one to term. Than looking to see how much many more payments were left. Got a surprise I had 1001 payments left on a 716.00 order. Find out why they had me pay 16.01 for almost a year. When the contract was made I would pay little over 900.00 for it. Now I will be paying over 1100 for a 716.00. Will no longer do business. They expect the customer to pay for there mess up. So dont do it

Date of experience: October 6, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review, Bruce! All your payments are taken automatically from your account and follow the payment plan you confirmed with our verification department. Nothing is hidden. You can check your payment history, balance etc online, through your MDG account. Furthermore, MDG carries an open term loan, which means you can pay minimum payments, make extra payments, increase your payment or pay your balance in full anytime.
The best would be to contact our Finance department at 1-800-906-0975 x 340 so that we can locate the account and go through it together.

Texas
1 review
0 helpful votes
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The process takes too long! I was approved and connected my bank account, which was required, then they took the first payment and I verified the amount that was deducted from my bank account, but they still needed to verify everything again which took several days. Once my job, income, email and phone numbers were verified, They said another 7 to 10 BUSINESS days for delivery! So the entire process takes about 3 weeks! So, I wanted to cancel, but the representative was being persistent and rude about canceling my order for a queen mattress and she hung up on me!

Date of experience: October 6, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review, Andrea! We're sorry if the verification process took too long for you. Being a financing company only, we must verify all the information you've entered in your application. Once everything confirmed and 1st payment received, it takes 3-10 business days to receive your purchase.
If you decided to cancel the order, the refund will be posted and should be in your account within 2-3 business days. Please email us your order ID number at [email protected] so that we can locate the account and look into this for you. Looking forward to hearing from you soon.

Pennsylvania
1 review
5 helpful votes
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Poor Cusrimer Servucr
October 6, 2020

Called in upon approval. I wasn't given any details regarding the payment process. I was told to upload my bank info and wait for approval. Rep was unable to provide any answers to my questions. I felt like I had to impress the rep instead of her impress me to but into their highninterst with 30% APR. Anyway all I can say is dont waist your time or pockets. How can you trust a product you never saw and have a merchant gain access to your bank account? It isn't worth it. Pay cash. This is a consumer alert!

Date of experience: October 5, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the review and we're so sorry to hear we didn't meet your expectations. We work really hard to offer the best service and we apologize for the level of service you received. Being a financing company we must take precautions when lending to prospective customers. Your income needs to be verified so that we can set up a customized payment plan. The interest rate is based on your credit assessment and is different for everyone. The faster the balance decreases the less interest you pay and more money you can save. If you have any additional concerns, you can contact us at 1-800-906-0975 x 357 and we'd be happy to provide you with more details.

Illinois
1 review
0 helpful votes
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I still haven't received my order an wont till Oct 7. So even if I enjoy the products It would take a lot for me to order from this company again.

Date of experience: September 29, 2020
Ivana V. — MDG Rep
over a year old

Thanks for the feedback, Rosa! Please send us your order ID number at [email protected] so that we can locate the account and follow up. Looking forward to hearing from you soon.

Texas
1 review
2 helpful votes
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DONT USE MDG
September 29, 2020

DONT USE THEM. Verification department are rude and call people liars. I placed an order and they took out first payment, Wife called and was told I needed to call, then when I did call they said I was my wife on the phone and not me. Totally rude and unprofessional how can anyone say I am not me when unable to see only hear. And on top of that I called with my phone, and then they called my wife on her phone. Two different voices, JUST TOTALLY UNPROFESSIONAL! My account was closed and denied due to this. And I have not yet received the money that was taken out for the bank verification process. I would suggest going to progressive leasing or somewhere else for credit leasing. Less hassle and better results. MDG Sucks...

Date of experience: September 29, 2020
Ivana V. — MDG Rep
over a year old

Thank you for your review, Michael! We're sorry if the verification process left you with a negative experience. Being a financing company we must take precautions when lending to prospective customers as it's different from financing done in person. You can contact our verification department at 1-800-906-0975 x 341 and we'd be happy to provide you with more details.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE