Mazuma Mobile

Iphone 11 and IPad 7th generation both sent packed in boxes in excellent condition when they left us. I had received a text message at 08:58 yesterday morning advising me that they had been received. I expected, in light of promises made in their advertisements to hear from them yesterday but no information was forthcoming. I chased them this morning only to receive an email stating that the phone had an excessive number of scratches, which is an absolute lie as it was in excellent condition having always been in a case. £40 deducted from quoted price!
The also allege that I pad is slightly bent - again this is rubbish the Ipad was a new replacement from an insurance claim just a few months ago and has been in a rigid case with very little use. Offered £150 less!
Please be careful as I am now told that it will take 5 days to return the IPad - I accepted the offer on the Phone as I really cannot be bothered but still no funds in my account.
BEWARE OF THE SCAM WHICH IS EVIDENT FROM THE POSTS ON HERE.

Avoid this company I sent in Samsung S20 Plus screen in perfect condition with plastic protector still on. Yet they downgraded price to £212.50 according to them it has light scratches when the device is new condition. Yet they will be selling it on for £400 and £500 I usually used a different well know company that have never knocked me down on price end with "Pie"
I will not be using this dodgy company again.

Absolutely appalling customer Service from Mazuma.

As stated in other reviews they have some deliberately crafty T&C's

I sent my iPhone 8 Plus to them at a value of £130 - I was then contacted to say they would only offer me £35 due to some light scratches.

Purely out of my own good heart I sent the original box with my IPhone so that they could maximise the re sell of my iPhone.

After receiving their re-valuation, which I declined, I was then returned my iPhone only and no box.

After chasing Mazuma I was basically told it was in their T&C's that they would not return the box if I didn't accept their reviewed offer.

The customer service advisor was very blunt and rude, and now I have essentially had my phone box stolen and either 'recycled' as Mazuma have said, or they have kept it for their own benefit.

I have been absolutely appalled with their customer service and sneaky T&C's.

I will never use Mazuma again and will forward this review to as many places as possible to avoid others being caught out.

Shame on you Mazuma

This used to always be my go to phone company.

However, this time my blood is boiling! The customer service team are useless and unbothered when things go wrong.

My phone was meant to have been sent back to me in November 2021 it is now March 2022 and yet I still have no phone. Mazuma are now saying my phone was lost in transit. Why did I only find this out once I called them despite them saying in January 2022 that a claim will be made?

Seems like an amazing trust worthy company until you reject their offer. Feels like Mazuma have kept my phone and are now trying to blame Royal Mail TRACKED by saying it is lost. Because it's funny how I am now only receiving the first rubbish offer to cover the loss of my phone.

I'm so disgusted!

Sent brand new phone off with plastic on it tried saying had more than 5 scratches. Was in excellent condition very untrustworthy liars

Sent an iPhone 11 the emailed saying they were knocking the price down by £40 due to more than 5 scratches. I asked for them to return phone, then they offered another £10 I still rejected and asked for the phone to be returned. It arrived back damaged the phone had always had a cover on from new, I looked at the photos I had taken before sending and there was NO DAMAGE! It was sent to them with good packaging so could not have happened in transit. When zooming in on the phone now it has clearly been damaged by a sharp object! Do not use there are many others out there who will give you a good price. I used Mazuma Mobile because I had done twice in the past with no issues, won't be using again and warn others of what I feel is deliberate damage to my phone to get a reduced price

I was quoted £240 for my iPad Air, which I duly sent off to Mazuma. A few days later they emailed me to say they thought my screen had white dots on it and therefore they were reducing the valuation down to £40. I have used that iPad every single day for the last year and a half and it has absolutely no damage whatsoever. None. It's immaculate, with no white dots. So I think Mazuma are up to no good.

To make matters worse, I declined their offer and was advised I would be sent my iPad back. 20 days later and I still haven't had it back.

Have I been scammed? Have Mazuma just kept my iPad? Have I lost it entirely? It's looking that way. My last three emails have all gone unanswered too.

I would avoid this company if I were you.

First impressions were good with free shipping. My iPhone was immaculate always had a cover and apple fitted screen saver. I was happy with the price went ahead and returned. They then sent me an offer reduced my £15 due to scratch's more than 5 ( I was shocked as none on my phone, was bubble wrapped and placed in two boxes one being very snug, I had pictures taken, upon receiving this I rung them and said this is impossible the girl called Jess stated it must of happen in transport I told her this was not possible and could they please send me pictures she said I would receive them on the next working day.
These didn't arrive, after looking on reviews I realised I was not going to receive these and if I did it wouldn't prob be from my phone.
I should have done my research but for the sake of £15 it wasn't worth the hassle and their needs are clearly greater than mine so I accepted their offer but will never use again or recommend.
I did receive my monies my advise to anyone thinking of using them be happy to accept less money or a damaged phone on return.

Proper $#*! Turpins these lot are! We were offered £55 for my husbands old phone which was in excellent condition, so sent the phone off to them! A few days later we were offered £10 and couldn't believe it! We have just rejected the offer and dread to think what happens next! Mazuma are proper cowboys!

I sent off my iPhone 8s after they offered me £100 for it. Got an e-mail saying the phone needed a new screen aa there was white marks mostly visible on a white background ‍ Reduced there off £30 which I rejected. Next day got an e-mail after a missed call upping the offer to £45 again rejected that and told them to return my phone. There is nothing wrong with the phone selling it elsewhere.

Sent off an iPad Air 3 in prestine conditions was originally quoted £200 from Mazuma, they had my iPad for 4 days then contacted me to state it had multiple scratches (it had none) and offered me £140, I requested them to send me pictures as I knew there wasn't any scratches - they never sent them, they then offered me £150, I declined said I wanted the photos to prove scratches, they didn't reply and are now returning my iPad, I paid special delivery to send it but they're returning it normal post! Dread to think what state it will be in when I get it back!
I had it checked with apple before I sent it so Mazuma are telling fibs somewhere! Complete waste of my time

I recently sold my mobile of 2 years to Mazuma
The said mobile was working perfectly with absolutely no issues.
I entered all the details online and was offered £240, which was great.
I sent it to them and quickly received an email stating my offer had been reduced to £25 as my phine had 'screen burn'.
I didn't even know what screen burn was until I googled it!
The phone, despite Mazumas comments did not have screen burn at all.
I rejected the offer and I was informed the mobile would be sent back to me in 3 to 5 days.
However after 2 days I received a phone call stating that the phone hadn't yet been sent back as they were going to offer more money.
But also, the lady who called stated again that the phone did have screen burn and would be expensive to repair.
She then offered me £80, which I accepted.
I'm not in any way bragging or being clever, but I'm not broke and the money, whilst handy, won't change my life, but for some this is a lot I certainly appreciate.
I accepted the offer only to close out the situation and not have the hassle of selling the phone privately.
My honest and sincere advice is STAY AWAY from Mazuma.
They are liars, crooks and cheats who take advantage of people who need money.
This review is 100% honest and I pray people don't use this company.

This company is what I would call a bunch of crooks. From management down to the custome service team they are rotten to the core. Offered me £65 for my samsung S7. I sent it off (the phone was in good condition as it always had a case on from new) they put £5 into my account a week later! I returned the £5 and they sent my phone back in a piece of card. Surprise surprise it was crack and badly damaged. No apology, told me to look at t&cs on lablity. No empathy from anyone even at management level. My advice would be keep your phone in the draw its less hassle. They keep referring me to make a claim with royal mail. Even though it was a courier of their own choice! Stay clear of Mazuma

While this website can offer you an OK deal to recycle your old phone for cash, sometimes, for me, I just think I can get a better offer somewhere else for my mobile phones. On the odd occasion, (I think I'm the only one who has had this problem) is that they try to lower the price for the phone that was originally offered on their website.

One bad experience I had with them a few years ago, was that I went onto their website and found a good deal for my Nokia 8800 (the price I got from them was £55). I thought that it a really good deal that I got from them and within a few days, they sent me their envelope to my old phone in and sent it back to them.

Then, within a few days after sending my phone off to mazuma mobile, I went onto their website and found out that the price that they given to me was lowered to £30 and they had "claimed" to have sent me an email, telling me that they to lower the price because of some weird fault that they allegedly found on my phone. I argued my case to mazuma that the phone was sent to them in good condition and there were no faults at all because I thoroughly checked the phone before I sent it off to mazuma mobile. They said that they could do nothing at this rate and that I had to deal with what I have and of course I wasn't really happy with it but I had to accept their given price.