MATCHESFASHION

My experience with MATCHES FASHION has been nothing short of a disaster. Their customer service is virtually nonexistent, leaving customers stranded without answers or resolutions to their issues. I urge potential shoppers to think twice before considering any purchase from this company, as their poor customer service and inability to handle returns professionally can lead to costly and frustrating experiences.

I recently had an extremely frustrating and disappointing encounter with MATCHES FASHION's customer service or their lack thereof. My experience with them has been nothing short of a nightmare, and I feel compelled to share it to caution others against making the same mistake.

Over two months ago, I contacted MATCHES FASHION seeking answers regarding a product I purchased. I had some queries about returning, but despite multiple attempts to contact them through various channels, I received no response for weeks after their initial email telling me that they would check with the senior team lead and get back to me ASAP. The complete lack of communication left me feeling helpless and frustrated, and I was left in the dark regarding the status of making my return.

Growing increasingly impatient, I eventually returned the item, as I no longer wanted to wait indefinitely for their response. I returned the product, hoping for a smooth resolution to my ordeal. However, little did I know that the nightmare was far from over. I tracked the package till the day I saw it had arrived in their warehouse and sent them 3 emails in regards to the arrival of the product. They then responded by saying they received the product and to wait 14 days for a full refund... I followed up two times on days 15 and 20 of them having my item back in their possession, looking to see when I would get my refund.

After 28 days of MATCHES FASHION receiving my returned item, I finally received an unexpected email from them saying they would be sending my package back. Mind you, my initial contact was 5/22/23, and now it is 7/31/23. To my dismay, it was the very same product I had returned, not a refund as I had expected. This was a severe blow, as I no longer had the matching top for the item, and the sizing was incorrect, rendering it completely useless.
I was taken aback by their carelessness and utter disregard for their customers. How could a reputed company like MATCHES FASHION allow such a fiasco? The fact that they not only failed to process my return within a reasonable time frame after saying that they would but also would be sending back the product in the wrong size when I had already expressed my dissatisfaction with it was beyond comprehension.

Their inability to address customer concerns in a timely manner and their blatant negligence in handling returns are clear indicators of a company that lacks proper customer service protocols. I am deeply disappointed in MATCHES FASHION and their complete disregard for customer satisfaction.

In conclusion, my experience with MATCHES FASHION has been nothing short of a disaster. Their customer service is virtually nonexistent, leaving customers stranded without answers or resolutions to their issues. I urge potential shoppers to think twice before considering any purchase from this company, as their poor customer service and inability to handle returns professionally can lead to costly and frustrating experiences.

I will never order from them again.

Date of experience: July 30,2023

Matches Fashion's appalling customer service is enough to make anyone shudder. After returning an item, they conveniently deny its receipt and have the audacity to ignore multiple requests for clarification and proof. It's astonishing how a supposedly reputable company can be so callous towards their customers. Avoid this nightmare of an experience at all costs!

I've made a purchase more than two month ago. I have no parcel and I have no idea where is it. The worst thing is that matches customer support is doing absolutely nothing and not only not helping, but doing some strange thing that are not in client's interest. After a month of my purchase I started trying to reach out matches customer support to help me with UPS. The parcel was at my country, I paid huuuuge tax (that is almost half of a price of my parcel), but I don't know why ups was not delivering my parcel. Matches customer support did absolutely nothing and some day without even talking to me they mentioned that they asked to return my parcel (I was not asking that!). I wrote back immediately and asked not to do that. But parcel was delivered to some facility already, that was told by ups, because matches couldn't answer me at all. They kept ignoring me and after 9-10 days they messaged that parcel was delivered (they meant to me!), this is a nightmare! So it's been more that 2 month after the purchase, I have no parcel, no money, no help. This is like the worst experience ever. Please do not use this website, you loose your money, your nerves and get nothing

Beware this company. I bought a dress for $800 that was dry clean only. The colors bled all over the dress. The dress was sent for testing and proved it was a manufacturing error. Matches and Borgo De Nor refused to make it right even after I mailed them the dress as they requested along with the lab report. Do not buy from this seller or this designer.

I bought an expensive pair of shoes, $825. When they arrived, they were too small. I returned them and sent a message to Match asking for my refund. This kicked off a bunch of emails from them asking for pictures of the shoes. What do pictures of the shoes have to do with anything? I returned them, never wore them and I want the refund that their website says I'm entitled to. But I'm having to fight through my bank. Shame.

The last order I placed at matches wasn't delivered because it either got stolen or lost, yet they didn't refund the money. After calling several times during a month, I got an email in which my claim had been rejected, moreover, the money won't be refunded. As I asked for the delivery proof, they said they couldn't provide me this information. So whatever happened here, the concept of customer service is non existent, and they just keep the money of never delivered order. VERY UNETHICAL.

NEVER GIVE YOUR MONEY TO THIS COMPANY!
They are holding nearly 2000 Euros from me for three months now. My package never arrived and they are not paying me back saying they first need ME (the joke) to return it to them. On the UPS website (another useless company that they work with) then parcel in in the warehouse, pending delivery (to me).
I already requested 2 months ago my money back, after providing UPS with countless proofs of payment, invoice, etc. They never delivered.
And machesfashion treats this issue by answering emails telling me idiotic things like I can provide them with the payment, or they can only pay me back when I return the products (I never received). All useless asistants or AI, I don't even know.
I will talk to a lawyer and sue them and I will take my time to write this review everywhere I can.
It is unbeliveble they are keeping my money for months now and they are doing NOTHING about it.
Delete the app now!

After I placed my order, the delivery date concerned me. It was too fast for an international shipment. I then started to read the reviews which increased my concern. I thought I was scammed! However,
I received the delivery right on time, it was amazingly packed, and I am still thrilled at the price that I paid. I didn't have any interaction with their customer service since I had no need to contact them. I couldn't be more happy with my purchase!

Order OMF*******

Just closed my account today.

There are plenty of other luxury apps/shops to by from. The client support is absolutely terrible.

I had ordered two pairs of shoes, different sizes, ended up returning them since they did not suit me.
Unfortunately someone at UPS stole the items and the box arrived empty at Matchesfashion

Despite clear evidence that the box had been opened (yes one of the edges had been completely ripped apart and the box was closed with scotch tape all arounf!) Matchesfashion refused my refund twice!

I had to make plenty of calls and send several emails challenging them so that the issue could be solved. It was a nightmare.

Take my advice, do not take a risk, order from somewhere else

I purchased a pair of Marni sandals (approx $1000 AUD) which within 2 months of wear presented with pealed leather on the base of the footwear. I emailed matches requesting an assessment for a faulty item and asking for them to be swapped or returned. Matches took 8 months! To sort out the process and then told me that the reason it was rubbing off was because that's wear my foot sat? Appalling. I will never be purchasing from them again! Do not shop here.

Made an order on the 13th of October OMF*******, over 3 months ago and I have still not received my order or a refund, have been given no solución and have had no response to my last emails. Unprofessional and stressful

Matches did not deliver my package which I had ordered last October 2022! A customs problem happened with DHL and matches refused to refund me for the package I never reicieved.
Btw. I'm a level-4 loyalty client!

They lost a loyal client for only £239.60
I will never buy any thing again form matches ever! They are the worst in customers service.

AVOID THIS COMPANY LIKE THE PLAGUE - They have stolen £650 from us stating that a product was worn - Which it wasn't. I cant stress this enough - avoid avoid avoid.

I have order from this company but I have never receive my order and they do not follow up or apology. All they have to say is that the carrier still investigate the issue. They lost my order but they do not care about it as if it is up to me to follow with the carrier UPS.
Very disappointed.

Would never recommend ordering from here unless: You don't care about customer service or being able to just return your package.

I have placed an order with them around the end of August. The package arrived to late, and got refused at the door because of this. So the items I ordered have never even been in my possesion. After countless calls, emails and chat messages they did nothing for me. They kept postposing my refund because: the package needed to be tracked, or they had an error within their system, or they had to check the delivery first to check the quality. I ended up having to file a claim trough my Paypal transaction, this finally came trough only because MatchesFashion didn't reply to the claim at all. Honestly they don't care about their customers or their experience or anything at all. If you can order from another website, please do!

For everyone else struggling to get a refund from them. If by any chance you've used Paypal as a payment method make sure to file a claim within your account on the payment. I believe this needs to be done within 2 or 3 months after the transaction was made.

I placed an order for a pair of shoes for a special event and they didn't arrive on time. I called customer service and they informed me to refuse the package so I did never had the shoes in my possession and it's now going on 4 weeks with no refund just excuses!

Purchased sandals spring of 20. They fell apart when I opened the box this summer.

They would not compensate me for the defective shoes.

No money refunded. No reply. I I send a lot of e mails! In real no refund. It should be a credits but there are NO CREDITS