MatchReviews 1,220

I tried to cancel my membership renewal online a week before it expired. On the expiration date I learned I had been billed for another 3 months. I called and complained. I was told that if I didn't receive an email confirming my cancellation, then it wasn't cancelled. I said I didn't know that. I had the distinct impression it was cancelled early because I was locked out of it for 24 hours after I completed the form online. Representative was rude, rigid and unreasonable. Even though
I was complaining on the day of renewal she would not refund my $59.00 renewal charge.
Totally unreasonable and unfair. Im disputing the charge with my credit card company

I am not one to complain and overall the site is very good and easy to get around however the men on there are so far from one perspectoius to the other end of the scale but I think a lot of males r using the site like pof and pmf just to get a one night stand rather than really dating. Men r rude crude and impatient on the site as an example of the types that use the site.
My advice don't do dating sites get out there meet people face to face

Nice set up and their team did a great job with the overall layout of the website but they will bleed you dry once you sign up and agree to automatic payments from your bank account. Some of the irregular payments from my account were very small and random but all together amounted to far more than the agreed figure for a 3 month membership.
Although people do find partners on the site and I've even had some success myself, I just don't have respect for a company that sneakily rinses my wallet out like a rabid demon.
If you sign up watch your back or more importantly watch your bank account!

I cancelled my auto-renewal on Match and then telephoned for confirmation that this had been actioned. The 'customer services' advisor offered me a 50% discount if I renewed. I accepted only to find that they debited my credit card by the full amount. When I noticed the debit, around 4 weeks later, I immediately phoned to complain. Match refused to refund the difference saying that they never offered me that discount. I asked for a transcript of the telephone call but they said they no longer had the original recording. I contacted my Credit card provide who indemnified my loss and I have now reported Match to my MP. I urge all dissatisfied members to lobby their MP in order that action be taken against this corrupt, unethical organisation.

" Wanna hear a Joke? First, here's the "Punchline": "Match.com"! Are you laughing has much has I am? Hey, just Kidding you. ( I must be Stoned). No, really. Guess what happened to me on there? You see, I was scrolling down all the "Good" reviews of it here, ( I must have bumped my Head), and I decided, "Hey, why not give this Fantastic dating website a try"?. ( Damn, this is some good Smoke), and I went to open a Profile there. ( Crappers, the Room's darkened and Spinning). But WAIT! There's far more to this then meets the Mortal Eye. I NEVER EVER posted ANY profiles there! ( Damn, Dude. This is getting better all the time). What I did was simply enter my email address, placed a totally Fictional password, then sat quietly back to enjoy the "Fireworks". BAM! BAM! BAM! I had gotten exactly 78 emails saying the Women on there absolutely LOVED my "Profile"! These emails rolled in in just 3 days. Yes. You read that right. 78. In just 3 days. Funny. I NEVER EVER POSTED A PROFILE! Just put in my email address! These emails where actually saying Crap like, "She likes you", and "your a Match". Guess what? They're all Women above thw Age of 65 and 70 yrs Old. I live a much younger lifestyle and I live as though I am still in my early to middle 30's. What a SCAM! Damn, I feel so sorry for those of you who've lost loved "Ones". I mean, lost loved "100's". Read my lips. NO NEW MATCHES...

2 scammers were sent to me from Match.com: One got in touch with me via his fake niece at Match.com who gave me his email. We got very involved and eventually he, Paul Goodrich, received a laptop from me (purchased at Best Buy) and sent to him via Fed Ex to Dubai. His was supposedly stolen there at immigration. Although promised, he never refunded me. He sent me a Wells Fargo spread sheet which I took to Wells Fargo, and it was similar to theirs but fake. Plus, there was no Paul Goodrich customer at any of their banks. The other scammer, who contacted me first and said he was in Salt Lake, Utah, knew Paul was fake and told me so. BUT, he, too, promising to be by my side, sent me an extensive note about himself. It was clear from his writing that he was fake, too. He obviously was not an English speaker, tho' he said he was born in Michigan. His email is '*******@yahoo.com." I am out about $2000, had to close my bank account and open a new one. I cancelled my subscription in less than 3 weeks from joining and Match.com will not provide me a refund. I think match.com should credit what I paid and quit sending me more 'matches'. I had a horrible experience! Tricia Erazo Penn, Santa Fe, NM

I, too, have had my account blocked barely 24hrs after paying $65.00 USD for the 'privilege' of a 3 month subscription. In my brief time on the site, I favorited a few profiles that were interesting, answered a few e-mails, and filled out my profile honestly and completely. Then I'm unceremoniously booted out of the page I was on and, on trying to log in, told my account was blocked. At that time I was sent an automatic e-mail asking for personal information - which I gladly provided - and no explanation beyond that. Their customer service line was closed, as it apparently only works 9-5 weekdays. I'm confused about what occurred and feel this is the very definition of fraud.

The site was not very 'user friendly' to begin with. I set up a year subscription thinking that I would be able to cancel at any time and get a refund for the unused months. I wasn't having much luck on the site and my funds were low so I decided to cancel it after 3 months. However, when cancelling the representative told me that my account would be de-activated, but that I could re-activate it any time before the expiry of February 2017. I said I do not wish to re-activate it and I believe that I should be entitled to a refund for the unused months, but to no avail. I usually never complain, but I feel that this company is immoral and something must be said as I may as well have thrown $170 in the garbage. I don't understand how a company can charge you for a service that they are no longer providing. If you are thinking about signing up then I warn you to proceed with caution and do not pay for any subscriptions!

I started an account and used it for three months, and made the mistake of getting a three month subscription and a phone anonymizing service -- in the very first hour, two people contacted me with the exact same life story of doing nursing in Kenya while pretending that they were living in the US.

I called in the next day to say that I wanted to cancel these services and downgrade it to a trial one month. The person at the site refused to do so and proclaimed that I would not be given any money back even if I had no intention of using the service.

Do not trust them with your money.

They'll let you trial the service, sign you up - and then you find the trial was full of optional bolt-ons that they didn't make you aware of.

The result is that you unwittingly signing up for a much reduced service.

You don't know about the optional bolt-ons and they refuse to tell you thay are being secretly added to enhance your trial.

When pressed, they refuse to comment on whether this is fair. When pressed for written information that warns of OPTIONAL bolt-ons being added without the customers knowledge in a trial, they can't point to it - because it does not exist.

At the point of trial, any OPTIONAL bolt-on features should be either requested by the customer for trial, or notice should be given that they are added for trial but not as standard.

Match does not do this so it can lure customers in with a false impression.

Taking this now to Trading Standards, who take a dim view of mis-selling.

This is a loathsome and dishonourable company who aim to extract as much money as they can without providing the service that they show to offer.

Find somewhere else to spend your money.

In my opinion match. Cofm, is the best site for getting money out of me, without any results. 6 months was on the site and had no luck at all. Only website where not one person replied. Another thing I got tons of spam messages enticing me to become a premium member, once u signed up and replied not one the genuine girls "yeah yeah" replied.

I hear a lot of people say they've struck gold, but only thing I found was a rat trap.