MatchReviews 1,220

Whatever you do, don't EVER give Match.com, JDate.com or Ourtime.com (they are all owned by the same company) your credit card, debit card or banking information. I had joined and kept my profile set to NOT automatically renew after my 6 month period. A few weeks before my membership expired I started getting I started getting these pop ups about renewing now at a 25% discount our I would have to pay full price when I did renew. BIG SURPRISE! I got a fraud alert from my bank the evening after Match.com illegally charged my card full price for a 6 month extension. I called them first thing the next morning and was told that "it doesn't matter who changed the setting, once we charge your card, there are NO refunds." Then she offered me a 35% refund for the 1 day that the account was illegally reactivated which I refused - I was not going to pay them one penny for the 1 day they had my account active against my wishes. I asked to speak to a supervisor and was told that the supervisor would tell me the same thing. Still wanted to speak to a supervisor and was told that they'd have to call me back. Big surprise, they never did. I called back and was told they "tried" to call me but no one answered. I had given them my cell number, which is on 24/7 and always within hand's reach. There were NO missed calls or voice mails from them. Another LIE! I finally got in touch with a supervisor who did in fact tell me the same thing, they don't do refunds for any reason and her boss not only told me the same thing, but that "he was the FINAL authority" on this matter for Match.com and that there was no phone number for Match.com in the United States. He also told me that they didn't have go give me a refund and they are not held to US law because they are an Internet based business.
If you look at their Facebook page you see illegal credit card charge complaint after complaint after complaint.

Match.com customer service is the worst customer service I have ever experienced. The information given is wrong about your cancelation then the customer service specialists are rude, disrespectful, and refuse to allow you to speak to supervisors to file complaints. They are located in Manla and have a difficult time understanding and speaking English in addition to treating people horribly. I would never sign up for Match again and will tell everyone I know about my experience with the customer service. The sad part is the site is actually okay it's the customer service people driving customers away. IF YOU ARE CONSIDERING JOINING DO NOT! GO TO ANOTHER SITE WHERE CUSTOMER SERVICE IS A PRIORITY! THEY ARE NOT ACCREDITED WITH THE BETTER BUSNINESS BUREAU (according to the www.bbb.org/dallas/business-reviews site)... NO WONDER WHY THEY ARE SO HORRIBLE NO ACCOUNTABILITY.

Complete scam. Have not logged in in over 4 years - have been charged $119 per year every year. Customer service quoted contract terms I never read - refused to refund the charges - complete lack of customer service. Offered to refund 15% of my fees. Completely unacceptable --- what kind of company charges recurring fees for someone who does not log on for 4 years. Criminal behavior - filing complaint with Texas Attorney General. Avoid - never produced any results and was a total rip-off when I was trying it out --- completely unacceptable to charge unwitting consumers year after year after year after year after...

I became a member of Match after seeing their ads about a zillion times on US TV and finally giving in & joining! Ive been single for 6 months or so now and the only other time i tried online dating was when I signed up to WeJustFit.com, which I really liked and met some super people with. Maybe I'm just lucky cos Match has also turned out to be a pretty great choice also, though maybe not quite to the same standard but still a nice option and its always busy no matter where you run your searches from. At the end of the day you cant go wrong with either of these sites, id say don't risk using something you've not heard anything about and stick with these types to be sure to get the most out of the whole online dating thing whether you just dip in every few months like me or you run your membership constant. The expense is nothing for what you're getting access to (single people who are serious about finding someone to settle down with) and there are worst ways to spend your evenings than speaking to interesting people who are just as fed up as you at being a singleton - thats for sure! Haha! Keep an open mind and try to have fun. Good luck!

I joined Match and was on for 8 months. A complete waste of time and money! I never met anyone. If I did talk to someone they would not respond back. This site is full of old profiles and no one new joins and it's all scammers with fake profiles. They don't send you new matches either! They will send you members that don't even use the site anymore. How can this happen? A lot of sketchy people, be careful a lot of profiles I found they are also are on other dating sites. In my opinion I don't think this site is used for what it is intended for. Match use to be a reputable website not anymore.

That's right, greedy and unethical thieves! My membership was automatically renewed without my approval or consent. There was no easy way to contact Match.com; no phone #, no email, nothing... I finally got a phone# from a customer service rep at PayPal while attempting to cancel the $133 charge to my credit. Match agreed to refund $80, but that's all. They stole the rest! Do yourself a favor. Use another dating site, but only after you have read customer reviews. Match.com should be shut down!

I would give 0 stars if I could. I am moving back to the US after 8 years living abroad and I remember match.com being one of the more popular sites to meet people. After attempting to sign in from my email and fill out a profile I was kicked off before I could do anything. I was blocked from match before I could even use it. When I tried to call and email they could not give me a reason as to why they blocked me they said they cannot even get into my account and see the issue without me suing them. It does not even make sense and sounds totally ridiculous and made up! In the end Im just giving up because not one person could answer why it happened.

I took on the one month script, after that I got nowhere, so I canceled my prescription. At least I thought I did, until I went over my credit card statement. They have an auto renewal that will start you over every month. You have to go to another location just to cancel your money from being deducted from your account. I call to ask for a refund for the few months that was seen not active, and was denied. This is how Match makes their money. I lost out on both ends. This sight did not help me with a Match and took my money behind my back, would not return it and all I got was a sorry have a great day, LOL. Keep this in mind when using MATCH.COM

I've purchased my match through Groupon and they had my cc info not match. I tried to cancel my subscription through the app and it shows you how but doesn't allow you to get to your account settings on the app. I didn't think they would recharge me through groupon and they did. It was then I had deleted the app I then had to go back in and found the settings tab. Only if you delete the app and go back and sign in is the account settings there. Customer service is over seas and are rude. They offered less than half of the amount charged. When I asked for a supervisor go figure there is no supervisor to speak to. Never again!

I emailed customer service prior to the end of my subscription, notifying them that I wanted to cancel. I received an email reply confirming my cancellation and assuring me my credit card would not be charged. However, it was charged and I could not get any response from customer service when I attempted to contact them. It was considerable hassle to work with my bank to get the charge reversed. I will NEVER do business with match.com again and I would advise anyone else to avoid this site.