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Match

1.5

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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
219
value
228
quality
222

We monitor reviews for authenticity

Indiana
1 review
9 helpful votes
Follow Brad R.
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Listen, I wanted to get into a relationship, I really did. I'm just a busy, grown adult who doesn't have time or patience to go clubbing or any of that other stupid crap. I get on match.com, and get the paid membership, because I really want something to happen. What do I get in return? Almost 90% of people my age aren't paying members (Not to mention that half of them were last online "Beyond three weeks ago"), which means that they can't speak on instant messenger, or anything else. What is the point? There is none! You can't talk to potential dates because nobody wants to shell out such a large sum of money just to meet people! I know what you must be thinking reading this, that I DO need to go out more, and do all the partying that my friends have done in the past. Perhaps I will. Match.com is a scam, and it sucks. Don't ever use it. EVER! It is a horrible waste of time and money.

Date of experience: May 21, 2016
Nevada
2 reviews
31 helpful votes
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I'm reluctant to write reviews but my last review of Gagamatch saved thousands of people from be hurt or scammed for money.

Match.com wow what piece of work? It is very expensive for male membership even after you pay the fees. Your are asked for additional fees because the lady's can't read your emails unless you pay for this service as well.

One lady asked why cant I read other emails I explained about the men most pay a lot. I found again that big majority of ladies on Match are paid by Match to talk to men. If your this type of man there are plenty of call lines. Myself I just prefer real love one on one call old fashion. Also this excellent hunting grounds for would be preditor women looking for money and a good time.

The other discovery I made was that the women talk to each other on match, odd I thought they are looking for a man. I found that as my 6 month membership neared expiration I told a couple of women that I was not going to renew. I was texting them also emailing outside Match but I watched their communications slow and stop the same time as my membership.

Ladies and gentlemen I think that people going to these sites most are genuine and looking for love romance and relationship it's wrong to use these sites to scam people mess with their emotions all for money? Please take avice stay away from Match.com

Date of experience: May 21, 2016
California
1 review
1 helpful vote
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How does one receive an actual refund? I joined & cancelled all within 3 minutes. I received several email confirmations regarding same and yet, after speaking to several reps, it became apparent the only way to refund is for me to dispute through VISA.

Date of experience: May 21, 2016
Canada
1 review
4 helpful votes
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Rip off
May 18, 2016

Even when you cancel membership they still charge you with auto renewels... total scam
Have left me on hold for an hour with no apology...

Date of experience: May 18, 2016
GB
1 review
1 helpful vote
Follow K E.
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I am furious at discovering Match has taken 4 payments of £29.99 (1 each month since January) despite my having gone through the advised channels to cancel it. They can see that I have not used this service and denying a refund. Apparently, I ticked yes for a 'Free boost' which reactivated it. I don't even know what this is. Very evidently however, it IS NOT FREE. It's such a lot of money that I don't have at the moment and I cannot believe that this scummy company is so unethical. I'll be seeking to ensure that more people boycott this terrible company. Katie

Date of experience: May 18, 2016
Texas
1 review
1 helpful vote
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Bank fraud
May 17, 2016

They set me up to make payments, and all I did was download the app, then delete it. I had to cancel my card. Luckily my bank caught it and refused payment.

Date of experience: May 17, 2016
Massachusetts
6 reviews
33 helpful votes
Follow Michael A.
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Match.com offers a FREE 3 day subscription to anyone. Anyone can post a picture of anyone they want claiming that it is them and then in their profile they can type out their personal e-mail address. If you e-mail them then you set yourself up to be scammed. I got scammed out of $6,500. SocialSex.com is a joke. I signed up twice for a one month mebership... about 10 months between sing ups and found the very same pictures the second time as the first. Never met anyone. AdultFriendFinder.com is also a joke because you will NOT meet anyone.

Date of experience: May 16, 2016
Nebraska
1 review
3 helpful votes
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I was on Our Time over the summer and looked into Match from an Our Time link. Match edited my user name and is now running the profile from Our Time. I get "hits" all the time. It's tough to contact customer service and they've not pulled my profile despite contacting them twice. I am currently not on Our Time but my profile is still visible on Match. This is intrusive and violates my privacy and Match is using my profile as bait.
Any ideas on what to do? I'm considering contacting my attorney.

Date of experience: May 14, 2016
Texas
1 review
2 helpful votes
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Worthless
May 12, 2016

I have found all dating sites to be 90% worthless. However match is the worst yet and I am giving up on on line dating after 3 sites. They Match you with people who are not even on site anymore, if you don't go in and take your profile down they will leave it up forever. Or matches in other states or hundreds a miles away when you put limit to 25 miles. Can't get a refund when you want to cancel. Do not set up for auto pay. Service sucks. Don't do it.

Date of experience: May 12, 2016
California
2 reviews
2 helpful votes
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Fraud
May 9, 2016

You stole my money defrauding me $72

Set me up on 2 accts at same time one I didn't get any notice to cancel this memberships no email, no phone call, or text. I was going to try your site again. Now your losing money because I wont, and I tell everyone I meet how crappy match is. You dirty piece of $#*! company I'm gonna run your $#*! down in my wheelchair and I'm going to $#*! your mother in the $#*! for stealing from severely disabled. $#*! you match and the $#*! $#*! managers who don't know the rules. Well see you in small claims court with your tiny penis u cant satisfy a woman with. Match sucks!

Sincerely,
Michael chait
*******@yahoo.com
*******448

Ill be waiting at your car this afternoon

Date of experience: May 9, 2016
GB
3 reviews
2 helpful votes
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I have registered on match 3 months ago. I havent found a girlfriend there, but problem is that after I decided to change match on other website I couldnt cancel payments from my card.
Now waiting for customer service response.

Date of experience: May 5, 2016
GB
1 review
5 helpful votes
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Complete Scam
May 4, 2016

Refused a refund, was not notifed that money would be taken from my account. Extremely unhappy customer. Would never use again.

Date of experience: May 4, 2016
Turkiye
2 reviews
2 helpful votes
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My feedback abiut with their customer services. They charge auto for next month. I have already stopped to use this website than I saw they took money from my account. I asked them to cance and refund because i do not use their website. They said it is my reponsibioity to cancel payment on my card. What a crappy customer services also wht a crappy answer.
I am not suprise people are going another websites.

Usuless... total crap...

Date of experience: May 3, 2016
Oregon
13 reviews
15 helpful votes
Follow Mary R.
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This site is full of married men, scamming men. Match is hard to shut down your account. Buy a credit card from Walmart and only add the amount of money you want used. Otherwise they use your credit card over and over for recurring billing and its hard to shut them down. Meet people the good old fashioned way! Through a friend! Go to church! At a concert! Good luck!

Date of experience: May 2, 2016
Canada
1 review
1 helpful vote
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Tell me how someone in California stole my pictures and changed my passport so now I can't access my paid account and cannot cancel it as this "diego12" as *******@hotmail.com has my match identity - isn't that just great! So tell me, just how the hell that happened and so far absolutely no response back from you - you should be shut down as everyone claims you should and for good reason. You should be ashamed of yourself for scamming innocent people - probably kind of funny to you as you can't make it on your own in the real world so you scam others to survive! Karma is a $#*! and it will catch up to you one day!

Date of experience: April 29, 2016
Idaho
1 review
3 helpful votes
Follow gary h.
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I cancelled my subscription a few days prior to it being auto renewed. They did not send a confirmation email, however it was very clear on my screen that it was cancelled. A few days later I learned they renewed the subscription, debiting my cc. I confronted them. They first said I didn't cancel in time. The next day they admitted I cancelled my subscription in time... but only part of it, a small add-on. (!) (I didn't get a confirmation email about that "cancellation" either. It appears they do not always send the confirmation email, then re-billed the debit card, pretending I only cancelled part of the subscription as their excuse. This is called stealing, isn't it? They won't discuss further. What organization do I call to take these thieves to task?

Date of experience: April 25, 2016
Minnesota
10 reviews
3 helpful votes
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I had a problem with false emails. Their answer was that it was impossible for their service to do what it was clearly. Their email replied to my request to look at the sender's and got an answer that the sender didn't exist at the time. It then forwarded me to their web site.

I do not do business with people like this. I reversed the payment on my credit card for my membership.

Definitely don't us them!

Date of experience: April 21, 2016
Arizona
2 reviews
12 helpful votes
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I have tried my hand at a couple of online dating websites.
I signed up for Match.com after minimal success on other free sites. I was wary at first because there is no money back guarantee. They will give you an additional 6 months free if you don't find anyone in the first 6 months. I did not buy this option because my thought was, why would I pay for 6 months, find nothing, and then have to spend another 6 months trying on a site that hasn't delivered thus far. Also there were stipulations regarding how many emails had to be sent and received in order for the "guarantee" to be valid. Feels very Big Brother. After using the free trial and after dozens of "interests" in the first week, (although I could not physically see who was showing interest without payment) I made the leap; I bought the 3 month, news flash it comes out all at once not in installments. I digress, all of a sudden nothing, not one single wink or interest shown, nothing. I went from having loads of "likes" and "he's interested" emails to literally nothing. Finally one of the emails that I sent out was responded to. Turns out he and I hit it off, even met in person and had a great meet and greet, until he told me how he spent the majority of his adult life in prison. I officially give up, and I won't even get my $65 back. What crummy life lesson to learn, never pay for internet dating. At least when I was meeting derelicts on POF the further insult of finding out that they are homeless or excons was less of a blow.

Date of experience: April 19, 2016
Illinois
1 review
3 helpful votes
Follow Kitty H.
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Although it is not a big money, to be careful of your subscription cancellation as no one like their money be stolen. First, check if there is a confirmation letter for cancellation to your mailbox. Keep it. It can be used as evidence when there is unauthorized charging in the future. Second, is it weird that you cannot remove your card information from the website? If you cannot remove it, the bank will always pay if match think you still have a subscription.
I have been suffered 2 times strange charging from this website, and is my reminder to you.

Date of experience: April 18, 2016
Illinois
1 review
2 helpful votes
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I joined and was paying monthly for a year. Met no one. Then when I received my most recent credit card bill, they charged me $215. When I called to ask why, they told me that when I signed my contract I agreed to an automatic one-year renewal for the full cost of the year at one time. Of course, I had no idea and never would have joined if I knew. I asked them to cancel my subscription and refund my money. They did cancel my subscription, but the person just kept telling me over and over that the money is NON-REFUNDABLE. This is a terrible, deceptive and fundamentally dishonest way to do business and an unconscionable way to treat customers. Don't do business with them! You will end up unhappy and ripped off like so many others.

Date of experience: April 18, 2016