MatchReviews 1,220

My review is similar to those below. I had not been using Match for months, and knew my subscription was expiring sometime in Dec. BUT I had heard from others disasters that I had to turn off auto-renew as to not get charged without my approval first. WELL, that is what I thought anyways! I STILL got charged $130+ even though I went on the site and officially cancelled the whole account THE SAME DAY! Then saw 2 days later that the charge still went through on my card. So i had to call, and they absolutely refused to refund, even though SAME DAY CANCELLATION! They have no real regard for their customers, it is just about the bottom line. I mean, I have NEVER used a site/ product or bought something that if returned the EXACT SAME DAY could not be refunded! Completely ridiculous! Terrible customer relations. Do not use, unless you like wasting money.

These people (Match.com administrators) are sickening. I paid for a year and, after 1 month, I get a message saying my account has been terminated. I had no idea why, and asked them. They referred me to their "Terms of Use", which is voluminous and complicated. I read it anyway and didn't see anything I did to violate any of their terms. I asked them to clarify and they refused to tell me why they terminated my account.

In the meantime, I had spent hundreds of hours cultivating relationships on the site, only to have all of those conversations become inaccessible to me as I can't log on to the site.

AND, they have my money and refuse to refund it.

I would not recommend anybody using this site, as you could be wasting a LOT of time and money, should they arbitrarily decide to pull the rug out from under you for no reason.

Match.com engages in discriminatory business practices, based on gender. Male (and almost exclusively only male) customers are often reported by other users or my match.com employees for "verbally harassing" other members, even when they do not communicate with other members at all. While other members' reporting may be simply a trolling or revenge practice (resulting from a lack of interest received from male members), match.com employee reporting is a practice directly supported by the company itself. One of the most active corporate-sponsored scammers works under the name "Tony E.".

Following the completely fake, unfounded accusation(s), the merchant terminates the unsuspecting users' account, without looking into the facts or giving any explanation, falsely citing the male user's supposed behavior, while providing no evidence whatsoever, of it. The merchant hides behind its reference to "privacy policy" and typically gets away with wrongfully terminating the account with zero explanation or proof of alleged activity given.

The merchant then collects the funds for partial or no service rendered, as the terminated member does not get reimbursed for the remainder of the the original, pre-paid subscription term, often at a value in excess of hundreds of dollars. The customer service center refuses to answer inquiries from the wrongfully terminated member, hangs up on the caller, states that it has no relationship with the corporate office itself, which supposedly decides over investigation or cancellations. The only step it recommends is to email the corporate office - but the corporate office refuses to respond to emails altogether.

Curiously, though, this scamming practice includes the invitation of user to open up another, brand new account, effectively paying again for the already-purchased service.(!) Very well organized scam with a well-established brand to cover it.

The above findings have been thoroughly documented, and the documentation is now being used in support of a lawsuit by the legal representation of three members, one of which is the author of the above review.

Please please please never use Match.com they will ask you to sign up for a guaranteed 6mo membership and make you believe you will get an additional 6 months for free! This is what I did - giving up $150 CAD was a hard decision in itself, but then 6 months later, there is another $150 charge! I was horrified - that is $300 total in one year. It is days away from Christmas and now I will have to make sacrifices in purchasing gifts for family. I only met two men and I was disgusted by their demeanor. THEY WILL NOT REFUND YOUR MONEY! They offered to charge me $60 USD for ONE MONTH in exchange for the 6 months. Who in their right mind wants to pay $60/mo to be abused?

For all of the bullying and forum and verbal abuse I have been subjected to on that site, I am in tears to know that it has cost me both financially and mentally.

If your subscription is renewed automatically, even if you call them on the day it happened, they will not issue you a refund, not even a partial refund. This happened to me and a girl i was dating. So you are charged a full price for 6 months. The customer service reps are extremely rude, and would simply hand up the phone after stating that they do not have such a thing as a "refund". Honestly, this is the first time i experience such a horrible customer service from an online service. I have had excellent experiences at ebay, amazon, newegg, okcupid, etc. Please stay away from them.

After at least two years of off-and-on subscriptions, I had had enough and thought I had cancelled automatic renewals, which they say are "for your convenience." About 3 or 4 days after my subscription should have lapsed, I realized that my subscription seemed to be still in effect, although they had not notified me of billing me for a new subscription period. I tried to contact customer service, but it was Friday after 4 p.m. PST, and their offices are only open during business hours CST, M-F! After difficulty even finding a phone number, I called them on Monday, and was told me that a refund was "blocked" because I had sent ONE message (to be sure my subscription was still in effect). They refused to refund the UNUSED PORTION of my subscription (two months and three weeks) for the same silly reason, as if computers are unable to calculate the portion remaining. It's another dating SCAM.

I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.

Over 100 emails sent out and not a single responce. Most profiles are fishing scams. Canceled my subscription and deactivated my account a MONTH ago yet they still just hit my bank for another $104 and refuse to refund my money since i did not save my confirmation number. When called they say my account is still active and visable and even though they charged me less then 24 hours ago im stuck having a paid membership for another 3 months. AVOID this site at all costs!

A waste of money. If you are a minority, short of stature and poor, you will be more poor when you pay for a membership. No real women ever answered my messages.

If these web sites for dating are so eager to say you will find love then back it up. As I dont think anyone should have to pay to find love ex specially when you say there are people in the area we live and it turns out there hundreds of miles away. People are getting sick of putting there money out there with no success. You you believe so highly in your dating site then why not let a person try it for 2 weeks to see what is really on there before taking their money? Each city would be better off just getting a singles group together and do things as a group and if you connect with someone thats great but at least you would not be obligated of spending any money and being disappointed as singles we wouldnt be alone and could still go and have fun with other singles!

I signed up for Match.com with their 6 month guarantee. After 6 months they kept charging my credit card. After calling them multiple times, they told me that I should have gone under my account settings & adjusted their default settings within a certain timeframe even though my status stated Guarantee. JUST CALL YOUR CREDIT CARD COMPANY TO REMOVE THE CHARGES, THEN TRY THE BUMBLE DATING SITE BECAUSE IT IS JUST AS GOOD IN MY OPINION, & IT IS FREE.