MatchReviews 1,220

I have been a paying on again, off again Match member for a number of years. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask. The next thing I knew I received a bill for another six month period under an automatic renewal choice that I had not to my knowledge made. You better know that you MUST now choose to decline automatic renewal (more in the fine print and believe you must decline within a certain period of time, not sure) OR you will be automatically billed. So, I called to complain, multiple times. I reversed the charge on my credit card and am now locked out of Match. Match isn't even answering my latest e-mail. A Match representative told me that by not asking for another six months free, Match assumes you have met someone. Well, that makes no sense. If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period? This is one money conscious, business only organization, in my opinion! I am more than disappointed!

I signed my mother up, as she has difficulty meeting men her age (60-65) in her rural area. This site is a hunting ground for scammers. She became involved in 3... count them... 3 men in a matter of 3 months. Each and every one was a scammer who eventually (some sooner than others) made the "request" of financial assistance or goods. All 3 had phone numbers that were suspect. All 3 declared their love within a week or two of chatting online. The first one stuck around the longest. My mother did not lose any money, thanks to my supervision, but she did text pics. I'm sure they will be used to impersonate a fake profile to scam others.

As if this wasn't enough, the credit card I used was hacked and a whole bunch of charges were made for Match and two other dating sites. One site made 9 $50 charges in one week! There is only one reason I can think of... paying for a pile of memberships... to scam people. Surprise, surprise.

These sites are infested with the worst the human race has to offer... people who are trying to take advantage (of the elderly, in particular). If there is anyone "real" you'd never find them. Back when I used dating sites, the worse you had to worry about was people misrepresenting themselves (mostly age and physical appearance) to try to get their foot in the door. Now it's a den of thieves.

Match.com has a really bad refund policy. I suggest you don't try to get a refund after an automatic undesired renewal because you won't get it.

I have called other companies and it is logical that if the service is not being used a fair refund should be given to the customer.

The charge was $60 and only $7.98 was suggested as a refund when I emailed right after the charge took effect.

One thing this company is not taking on account is the network of new customers that will be lost due to my recommendation.

I would not recommend match.com to anyone.

Customer representatives were mean and not helpful at all.

I asked to speak with a manager and the rejected the petition.

Match.com is awful! I've been in a happy relationship for over a year and a half, I originally signed up for a 3 month trial in April 2016, and have been charged without my knowledge for almost TWO YEARS! I canceled my subscription soon after my 3 month trial and OF COURSE they have no record of this.
Also, they don't send emails to let you know you're on auto-renewal! So customers have no way of knowing they're still being charged! It's absolutely ridiculous to not send an email every time a charge is run.

After realizing all of this, the only thing they could offer me was a $29 refund for the current subscription period I'm on.

Expect to lose money. I've spend over $600 on this stupid site that I haven't used for years.

I accidentally clicked a button for the add-on "Match Phone". To be honest I don't even remember clicking that button. I contacted customer service to for a refund and to remove this service I never used or wanted. They would not refund me and the kept stating that "it is policy to not issue refunds". I went back and forth with them over this. Since they are a technology company there are no costs associated with whether or not I used the service. Ultimately Match lost a customer Match lost a customer paying $70-something a quarter for $6.62. Do yourself a favor and find a date through a company that actually cares about their customers.

That about says it all.....and the rest are "currently seperated". Worst customer service ever. Worst experience ever....after 2 months and toms of fakers, scammers and hackers. All was left is "currently seperated" men who are not ready for a relationship becuase they are still tied up in the past.
I phoned customer service for a refund and was told that they cannot tdo that, I asked to be transferred to a manager/supervisor and toild that was not possible and then the customer rep rudely told me she was hanging up because she had answered my questiosn....whuch ws not the case.
I remeber being on this site 10 years age and so many of the men are still on here...so it seems they are not interested in a relationship. Women stop giving it out for FREE!!! Have some respect for yoru selves and clear boundaries.

To begin with, Match is a SCAM! They block your account access 2 days B4 free trial ends, so you cannot log in to cancel b4 THEY CHARGE your credit card. Look out for a class action lawsuit over this!

Then their entire user interface is hideous, super slow and infuriating!
Their messaging system is awful. It does not allow searching your mail, so if you are looking for a specific email with a specific content or keyword, you have to scroll down and open each one of your dozens or hundreds of emails to find it! Then, if you answer to one email and you go back to your inbox, their system takes you back to the top of your inbox, so you have to scroll down and keep clicking "next page" a dozen times to get to the last email you viewed.

Custom searches constantly crash and you have to start all over again. It takes thousands of clicks and hours of work to do what other sites do in 20 seconds. I cannot believe there are millions of idiots paying for this trash. I bet most of them have been blocked out of their accounts, like I was, and Match keeps using their profiles to build false expectations in both potential new users and advertisers.