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Marshalls Reviews Summary

Marshalls has a rating of 2.2 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marshalls most frequently mention and customer service. Marshalls ranks 122nd among Discount Shopping sites.

service
41
value
38
shipping
29
returns
28
quality
32

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Georgia
14 reviews
46 helpful votes
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Hit or miss in this place
February 13, 2015

Hit or miss in this place. I sometimes find it hard to shop because the clothing is always messy and in the wrong size area. Nothing like falling inlove with a skirt I pull out of the Large area to find it is a small. And this is a lot. Employees that work at night are a joke. They believe they only have one job, to stock the shelves and talk on a cell phone. Then you have that power play going on with the 3 female managers. I applied for a position. Was hired but suddenly one of these managers calls me and says she cant find my references. So I arrive less than 10 minutes later with refrences in hand. As I am walking in the store (around 7:30 pm) I see 2 Latino ladies with there trunk open and about 10 handbags still in plastic talking to your customers as they walked in. I decided to step back and watch, clearly heard the name Tory Burch and $45 dollars and watched them sell your potential customer 3 handbags. This shopper got back into her car and left. So I go into the store, stop at the front to let someone know to get the manager on duty and she comes waltzing up and I point to the parking lot, tell her what is going on, afraid that this may be Marshalls stock being sold and she tells me oh they are just my friends and those are fakes. She then gets on the phone and I can clearly see one of this outside ladies talking back to her, she speaks to them in Spanish and they leave. I give her my references she says nothing to me and walks away. I call 2 days later and they tell me the position that I was already hired for has been filled as they were never able to reach any reference I provided them. Blatant lie! One was a good friend of mine, a professional in the area and she showed me her phone for the last 2 weeks not one call came from Marshalls or even a strange number. I was not given an opportunity to work because I caught your store manager allowing illegal activity to happen. You missed out on a great employee you could have really benefitted from my experience.

Date of experience: February 13, 2015
Oregon
18 reviews
40 helpful votes
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Always a fund experience to see what is new. Great prices and
Nice merchandise. A great place for high end seasonal items.
Great Fun

Date of experience: February 10, 2015
Texas
26 reviews
20 helpful votes
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Marshalls is very good, it has a lot of quality items but not a great selection. The store is very clean and the products are on trend

Date of experience: January 29, 2015
France
15 reviews
15 helpful votes
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Love this company
January 20, 2015

Love this company
Quality and service
And HONESTY

Not like www.gilt.com or www.borderfree.com: thieves!

Date of experience: January 19, 2015
California
5 reviews
1 helpful vote
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Marshalls is a step up from Ross. You can buy clothes here and it doesn't even look like you got them from an inexpensive store!

Date of experience: January 18, 2015
California
4 reviews
15 helpful votes
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I find good things at Marshall's once in a blue moon, but usually they have a very poor selection, and if i do find something... it's never in my size! House stuff is great though.

Date of experience: January 13, 2015
Georgia
1 review
1 helpful vote
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If I had to choose a discount store out of Ross, TJMaxx, and so on, I would definitely choose Marshalls. They have better stuff and I think the stores are better organized. I've had several good experiences buying through their website, so I'd recommend that too.

Date of experience: December 11, 2014