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Marshalls Reviews Summary

Marshalls has a rating of 2.2 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marshalls most frequently mention and customer service. Marshalls ranks 122nd among Discount Shopping sites.

service
41
value
38
shipping
29
returns
28
quality
32

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Oregon
29 reviews
48 helpful votes
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Pretty good prices
December 27, 2017

I have bought several things from them over the years.And not bad on prices and the people working there were very nice

Date of experience: December 26, 2017
Virginia
7 reviews
1 helpful vote
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Marshalls
December 26, 2017

This is my 1st choice in discount fashion shopping. This store has clothes, bedding, house wares, luggage- great place to shop. Great customer service & updated fashions. And let's not forget Shoes!

Date of experience: December 25, 2017
New York
9 reviews
3 helpful votes
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Goodness
December 21, 2017

I was bought 9pices watches in jomoshopthe reason is trust it and good service and very good price for every one pice of watches.

Date of experience: December 20, 2017
New York
2 reviews
0 helpful votes
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Cool
December 11, 2017

It's great I love the things they have they have really cool stuff bags, clothes shoes and house hold goods it one of my fav

Date of experience: December 9, 2017
Georgia
5 reviews
14 helpful votes
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Ammazzzzing
December 10, 2017

Love Marshalls! Just bought the comfiest slippers. They literally have the same stuff as Macys but way cheaper!

Date of experience: December 8, 2017
Brazil
1 review
10 helpful votes
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Lojas amplas, qualidade no atendimento e diversidade de produtos. As localizações das lojas também são fáceis de encontrar, a separação dos departamentos internos são bem feitos, pois os corredores são separados por marcas de roupas o que fica muito fácil a procura.

Date of experience: December 7, 2017
Virginia
6 reviews
9 helpful votes
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Fun shopping
December 5, 2017

I love shopping for deals and Marshalls never fails. The only negative thing I can say about this retailer is that they have a horrible layaway policy, but it could possibly be just those particular stores Ive visited with a lack of space so you can barely utilize their layaway option.

Date of experience: December 4, 2017
New York
2 reviews
0 helpful votes
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Good banking
November 30, 2017

These banks are the best banks in the world to do business
Courteous kind knowledgeable and efficient and most of all
Fast

Date of experience: November 29, 2017
Pennsylvania
10 reviews
70 helpful votes
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At one time, Marshalls was a very well stocked and organized store in which both men and women could find current trend clothing and accessories at deep discounted prices. But as the years have gone by, I seem to feel that when I go to Marshalls, I have less than a 50/50 shot of finding what I'm looking for. Even if I stop in to browse, I find that the stores are not clean, the merchandise is not neatly presented or organized, and I really don't find items that catch my eye to cause me to make a spontaneous purchase! Price wise, while some of their items are certainly discounted, you will find that the more popular "name brand" clothing is really not priced as to make you want to just grab it and go. You need to know your prices... or what you buy may not be such a great bargain. Marshalls also used to have some great stuff in their clearance sections, so if you didn't mind sifting through the racks for a while, you could come up with some great looking items at super deep discounts. Not so much any more these days! I don't frequent Marshalls as much as I used to, as I mentioned before... it is really just a crap shoot if you will find some clothing or shoes that not only are attractive, but are discounted at a price point to make you purchase them right then and there. Kind of sad if you think about it. Just not the store that it used to be. Maybe some new management, or new buyers could help to freshen up the merchandise, and the store personnel really need to be trained to keep the store visually appealing to the customer.

Date of experience: November 25, 2017
Canada
3 reviews
1 helpful vote
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Very clean store
November 9, 2017

Staff is very helpful and asks if u need anything or any help it's nice to see staff that are friendly

Date of experience: November 9, 2017
Vermont
5 reviews
10 helpful votes
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I do the bulk of my clothing shopping at Marshalls. I can't afford high retail prices on things like jeans and dress shirts, and footwear. Marshalls allows me to find high quality items at a pricepoint I can afford. Also a great option for homegoods like towels and hand soap.

Date of experience: October 24, 2017
Georgia
14 reviews
25 helpful votes
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I went back and forth on the website for at least a month and saw the same ugly stuff nothing exciting that would make you spend money i Ihave seen better stuff in the store than at the website. The handbags were decent brands not enough of them. Good luck!

Date of experience: October 20, 2017
Mississippi
13 reviews
12 helpful votes
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I love going to their store as they have so much to offer, in all departments, and great prices. They also have a great variety of sport clothing, which I love.

Date of experience: April 10, 2017
New York
2 reviews
0 helpful votes
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Great shopping
March 17, 2017

Great products at discounted prices and helpful staff. There is something for everyone. Merchandise is clearly marked and labeled making it easy to shop.

Date of experience: March 16, 2017
Arizona
5 reviews
4 helpful votes
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Absolutely miss Marshalls
February 28, 2017

One of the best stores in the 90's - basically what Ross's is today. Sad to see so many of their retailers drop.

Date of experience: February 27, 2017
Canada
5 reviews
4 helpful votes
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Love them
February 20, 2017

Depends on the location but usually very good store. Sometimes I can find really nice stuff sometimes nothing but usually very happy with what I got. Lenient return policies as well

Date of experience: February 20, 2017
South Carolina
3 reviews
20 helpful votes
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Rotten place to shop
February 9, 2017

I've spent thousands of dollars every year withMarshalls but that has come to an end thanks to them dropping the clothing line made by Ivanka Trump. I can buy online and not have to stand in line, plus I'm sure I can find a lot more choices elsewhere. Her clothes fit perfectly and look more expensive than they are, it's a great value and perfect for work. Amazon will get my business.

Date of experience: February 8, 2017
Tennessee
38 reviews
75 helpful votes
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Question?
January 31, 2017

Seems a lot of people rave about this store, but I see very little to like about it and I don't find their prices reasonable on a lot of items. They have a lot of what looks like imported home decor and it boggles my mind that a lot of people don't even know what it is or what it's used for, including employees. Store is always messy and in disarray. Little variety in sizes. Not for me.

Date of experience: January 30, 2017
Georgia
5 reviews
1 helpful vote
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I pay about half of the price at other stores for running tights, jogbras, shirts, and pants here. I don't think the lotions, soaps, and "gourmet foods" are a deal, but clothes and shoes definitely are. And I can get still get Nike, Adidas, Champion, and Northface here for a third of the price at sports-specific stores.

Date of experience: December 23, 2016
Texas
23 reviews
26 helpful votes
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Hello it is there
October 17, 2016

Great prices on quality merchandise. My daughter find Coach flip flop there at a bargain price. There few only but you can find them and many other brands. Is worth the vist.

Date of experience: October 16, 2016